HunterLab EasyMatch QC, Руководство пользователя

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EasyMatch QC User’s Manual Version 2.1
12-4 Instrument Replacement, Repair, Problems, and Questions
Returns
A service request order (SRO) number is required before any items can be returned to HunterLab.
Contact HunterLab's
Order Processing Department to obtain an SRO for damaged or incorrect parts, or
Technical Support to obtain an SRO to return an instrument for service.
Do not return any damaged or incorrect items to HunterLab until all shipping instructions are received.
Note: HunterLab must be notified within fifteen days or we cannot accept responsibility for
damaged or incorrect items.
HunterLab offers complete repair service for all instruments it manufactures. Call HunterLab for the
service facility nearest your location. If your equipment is not functioning properly, contact HunterLab
Technical Support for maintenance or repair instructions. Many times, this on-the-spot diagnosis is all
that is required.
If repair is required, HunterLab offers two means of servicing. Instruments may be returned to a
HunterLab service facility for repair or a HunterLab Service Department technician can come to your
location to perform on-site repair. For schedule and terms for on-site repairs by trained service
technicians, call HunterLab Technical Support. Please read “When You Need Assistance” prior to
contacting HunterLab.
The customer is responsible for incoming and outgoing freight charges for instruments being returned to
HunterLab for all repairs, including warranty repairs.
Packing and Shipping Instruments for Repair
Please regard the following instructions when packing your instrument to return it to HunterLab for
repair.
Proper packing is crucial. These instructions do not replace the recommended professional
packaging for your instrument, but may assist in eliminating the need for a shipment claim due to faulty
packaging. Purchasing freight insurance does not guarantee a successful damaged shipment claim if the
carrier determines the instrument was not packaged properly.
•
All instrument tiles, the didymium filter (if included), black glass or light trap, power supply, power
cords, and cables for the instrument should be included in your shipment.
Your repair estimate
will be delayed if the instrument tiles are shipped separately later.
•
Remove the sample clamp (if you have one) from the instrument before packing.
•
Cover the measurement port. If applicable, also cover the transmission port and tape the
transmission compartment door closed.
Do not use duct tape. “Painter’s tape” is preferred, as it
will not leave residue on the instrument.
•
Insert the instrument into an anti-static or plastic bag prior to placing it in the carton. The bag will
aid in keeping packing material out of the instrument.
•
Place the bag-wrapped instrument into a new carton which includes, at a minimum, 6 inches of
packing material (preferably foam) around the instrument. Styrofoam peanuts should not be used
as packing material for instruments, as they can suspend items weighing only up to 5 pounds.
Observe the information listed on the bottom of most cartons with regard to burst strength and gross