Service
Customer self repair
Customer self repair (CSR) is a key component of Hewlett Packard Enterprise warranty terms. Once the
failure of a hardware component has been confirmed, CSR enables Hewlett Packard Enterpriseto ship
replacement parts directly to you. Parts are usually shipped overnight. CSR warranty terms and
conditions are included in the warranty statement for the product, which can be found in the box with the
product.
For more details about CSR, contact an authorized service provider or see the Hewlett Packard
Enterprise Customer Self Repair website:
IMPORTANT:
Some components are not designed for CSR. To satisfy the customer warranty for
service of non-CSR components, an authorized service provider has to service the non-CSR
components.
CSR types
•
Mandatory CSR parts (warranty only)
—On-site or return-to-depot support for replacement of this
part is not provided under the warranty. You can install a mandatory CSR part yourself or pay Hewlett
Packard Enterprise service personnel to do the installation. A mandatory CSR part typically does not
need tools to replace, consists of a single part, has minimum cabling, and is plug-and-play.
•
Optional CSR parts
—You can replace this optional CSR part yourself or have it replaced by Hewlett
Packard Enterprise service personnel at no additional charge during the warranty period. Replacement
may require tools, the removal of other parts, more involved cabling, and configuration and setup
following replacement.
Breaker panel replacement
The E-T-A Breaker Panel is a direct-current component supported for the HPE 3PAR StoreServ 8000
Storage system.
WARNING:
Since there is a risk of injury from electric shock or high energy levels, only a certified
electrician who knows about the procedures, precautions, and hazards associated with direct-
current (DC) power should perform the power wiring, cabling, routine maintenance, and service of a
storage system installed in a direct-current power environment. Hewlett Packard Enterprise and
partner service personnel are not authorized to perform DC power wiring or cabling.
IMPORTANT:
The storage system ordered for installation in a direct-current (DC) power
environment requires the installation of DC-specific components. Use of components with
alternating-current (AC) power in the DC storage system is prohibited.
IMPORTANT:
The direct-current components are qualified and supported only with a direct-current
HPE 3PAR StoreServ 8000 Storage system running HPE 3PAR OS 3.3.1 and later versions.
When support is needed for the direct-currentE-T-A Breaker Panel, see
contact information.
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Service
