◦ Users who accessed the HPE 3PAR SP
◦ Logon and logoff times
◦ The functionality used, such as Interactive CLI.
•
SPLOR
—Gathers files to diagnose service processor issues. The SPLOR data can be retrieved
through the
Collect support data
action from the
Service Processor
page.
Procedure
1.
Connect and log in to the service processor.
2.
From the Service Console (SC) main menu, select
Service Processor
.
3.
Select
Actions
>
Collect support data
.
4.
Select
SPLOR data
, and then click
Collect
to start data retrieval.
When support data collection is in progress, it will start a task which will be displayed at the top of the
page. To see details for a specific collection task in
Activity
view, expand the task message and click
the
Details
link for the task.
Collecting the service processor log files—SP4.x
Procedure
1.
Connect and log in to the service processor (SP).
2.
From the Service Processor Onsite Customer Care (SPOCC) main menu, click
Files
from the
navigation pane.
3.
Click the folder icons for
files
>
syslog
>
apilogs
.
4.
In the
Action
column, click
Download
for each log file:
SPSETLOG.log
Service processor set up log
ARSETLOG.system_serial_number.log
Storage System setup log
errorLog.log
General errors
5.
Zip the downloaded log files.
166
Troubleshooting