Controller node replacement—Two-node system only
IMPORTANT:
Only a controller node for a two-node system that does not contain a host PCIe
adapter qualifies for customer self repair (CSR). It is the entire controller node that qualifies for CSR
and excludes the repair of internal components within the controller node. Any internal components
within the controller node are only serviceable by an authorized service provider (ASP).
Replacing a controller node—Two-node system only—SP 4.x
This procedure is for the replacement of an HPE 3PAR StoreServ 8000 Storage controller node using
HPE 3PAR Service Processor (SP) 4.x.
IMPORTANT:
• To avoid possible data loss, shut down (halt) and remove only one controller node at a time from
the storage system.
• To prevent overheating, do not leave the controller node bay empty for more than 30 minutes.
• Verify that host multipathing is functional.
Prerequisites
Order a replacement component by contacting your Hewlett Packard Enterprise authorized service
provider.
Shut down (halt) the failed controller node by contacting your Hewlett Packard Enterprise authorized
service provider for assistance.
Procedure
Preparation
1.
Unpack the component and place on an ESD safe mat.
2.
Connect to the HPE 3PAR Service Processor.
Browse to either the IP address or hostname:
https://<sp_ip_address>
or
https://
<hostname>
.
3.
Log in to the HPE 3PAR Service Processor (SP).
With the
3parcust
account credentials, the Service Processor Onsite Customer Care (SPOCC)
interface displays.
4.
Initiate a maintenance window to stop the system from sending alerts to Hewlett Packard Enterprise.
a.
From the SPOCC interface main menu, select
SPMAINT
in the left navigation pane.
b.
From the SPMaint interface main menu under
Service Processor - SP Maintenance
, select
StoreServ Configuration Management
.
c.
Under
Service Processor - StoreServ Configuration
, select
Modify
under
Action
.
d.
Under
Service Processor - StoreServ Info
, select
On
for the
Maintenance Mode
setting.
5.
Initiate
Check Health
on the storage system.
Service
9
