IMPORTANT:
• To avoid possible data loss, shut down (halt) and remove only one controller node at a time from
the storage system.
• To prevent overheating, do not leave the controller node bay empty for more than 30 minutes.
• Verify that host multipathing is functional.
Prerequisites
Order a replacement component by contacting your Hewlett Packard Enterprise authorized service
provider.
Procedure
Preparation
1.
Unpack the component and place on an ESD safe mat.
2.
Connect to the service processor in the Service Console interface:
Browse to the IP address:
https://<sp_ip_address>:8443
3.
Log in to the HPE 3PAR SP and enter the
admin
account credentials.
4.
Initiate a maintenance window to stop the flow of alerts to Hewlett Packard Enterprise.
a.
From the Service Console interface, select
Systems
.
b.
Select
Actions
>
Set maintenance mode
and then follow the instructions.
TIP:
When you put the storage system in maintenance mode or edit the maintenance mode,
specify the duration in hours and a reason.
To edit the maintenance window, select
Actions
>
Set maintenance mode
and then click
the Edit icon next to the maintenance window.
5.
Initiate
Check Health
on the storage system.
a.
From the Service Console interface, select
Systems
.
b.
Select
Actions
>
Check health
.
A check of the storage system runs to ensure that there are no additional issues.
CAUTION:
If health issues are identified during the
Check Health
, resolve these issues before
continuing. Refer to the details in the
Check Health
results and review the documentation.
6.
Locate information about the failed controller node:
a.
From the Service Console interface, select
Storage Systems
>
Systems
.
b.
Review the following information:
• The alert banner at the top of the page states that the controller node has failed and is offline.
Service
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