16 Problem Solving
464
Probl
em
So
lving
16
Cause
Paper is jammed.
Action
Follow the instructions displayed to remove the jammed
paper.
Refer to "Paper Jams" (P.501).
Cause
The machine is in the system administrator mode.
Action
The machine does not receive a fax during the system
administrator mode. Exit the system administrator mode.
Cause
A password is set.
Action
When a password is set, the machine accepts only fax
data or polling with the password in F code
communication.
Cause
The receiving mode is set to manual.
Action
Receive the fax manually, or set the receiving mode to
Auto.
Refer to "Fax Receiving Mode" (P.389).
Cause
The sending mode is manual.
Action
To use FAX Information Service, set the receiving mode to
manual on the on-hook screen to enter an information
code, and press the <Start> button.
Cause
The document is not correctly loaded on the sender's
machine.
Action
Check it to the sender.
Note •
Image quality may be affected by the condition of the
sender's machine, as well as the condition of this
machine.
The image quality is poor.
Cause
The drum cartridge is damaged.
No
Action
Copy a document. If the image quality is poor, replace the
drum cartridge with a new one.
Refer to "Replacing the Drum Cartridge" (P.428).
Cause
The document glass on the sender's machine is dirty.
Action
Check it to the sender.
Note •
Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.
Cause
The resolution setting on the sender 's machine is too low.
Action
Check it to the sender.
Note •
Image quality may be affected by a problem of the
sender's machine, as well as a problem of this
machine.
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