16 Problem Solving
468
Probl
em
So
lving
16
Unable to Send E-mail
Follow the procedure below if you cannot send a scanned document using the e-mail
feature.
The Image is not What was Expected
Follow the procedure below if the image is not what was expected.
Cause
When using SMB (UNC Format), the save destination is
not correctly specified.
Action
Correctly specify the save destination.
Cause
The login name is not entered correctly.
Action
Correctly enter the login name.
Cause
The password is not correctly entered.
Action
Correctly enter the password.
Unable to send e-mail.
Cause
The mail address is incorrect.
Action
Enter the correct mail address.
Cause
The data size exceeded the maximum e-mail size.
Action
Change the maximum e-mail size, or lower the resolution.
Refer to "Maximum E-mail Size" (P.329), or "Scan Resolution
(Specifying a Scanning Resolution)" (P.182).
The image is dirty.
Cause
The document glass or the document cover is dirty.
No
Action
Clean the document glass or the document cover.
Refer to "Cleaning the Document Cover and Document Glass"
(P.439).
Cause
The document is a transparent type such as a
transparency film.
Action
If the document is transparent, dirt on the document cover
will appear on the image. Place a white sheet of paper on
the document when scanning.
Cause
The document is colored, rough or a blueprint.
Action
Adjust the copy density or image quality when scanning.
Cause
Glossy printing paper is scanned.
Action
Glossy printing paper easily sticks to the document glass,
and shadows are sometimes scanned and reproduced as
dirt. Place a transparency such as a transparent film under
the document when scanning.
The image is too dark, or
too light.
Cause
The scan density is set to [Darker], or to [Lighter].
No
Action
Adjust the scan density.
Refer to "Sharpness (Adjusting Image Sharpness)" (P.181).
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