Trouble during Scanning
467
Probl
em
So
lving
16
Unable to Send a Scanned Document over the Network (FTP/SMB)
Follow the procedure below if you cannot send a scanned document over the network.
No
Cause
The network cable is disconnected from the machine.
Action
Connect the network cable to the machine.
Refer to the Network Administrator Guide for details.
Cause
The Salutation port is not enabled on the machine.
Action
Enable the Salutation port.
Refer to the Network Administrator Guide for details.
Cause
The network between the computer and machine is
abnormal.
Action
Check with your network administrator.
Unable to open a mailbox.
Cause
The mailbox is unregistered.
No
Action
Register the mailbox.
Refer to "Mailbox" (P.336).
Cause
The mailbox password has been forgotten.
Action
The password cannot be verified. In the system
administrator mode, change the password setting to [Off]
or re-register a password.
Refer to "Mailbox" (P.336).
Unable to import data from
the scanner due to a
TWAIN transmission error.
Cause
The scan driver is not installed.
No
Action
Install the scan driver.
Operation halts during
import.
Cause
The file size is too large.
Action
Lower the resolution or set the output file format with high
compression ratio, and import again.
Refer to "File Format (Selecting the Format of Scanned Data)"
(P.180).
Unable to send data over
the network
Cause
The server is not correctly specified.
Action
Correctly specify the server.
Cause
The save destination is not correctly specified.
Action
Correctly specify the save destination.
Cause
When using SMB, the shared name is not correctly
specified.
Action
Correctly specify the shared name.
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