16 Problem Solving
480
Probl
em
So
lving
16
016-982
O [Cause]
An error occurred due to insufficient hard disk space.
[Remedy] Delete unnecessary documents from the machine and
from the mailboxes.
016-985
O O [Cause] The e-mail size is over the limit.
[Remedy] Take one of the following actions:
z
Reduce the number of document pages.
z
Reduce the resolution in [Scan Resolution].
z
Decrease the ratio in [Reduce/Enlarge].
z
For multivalued scanning, increase the ratio in [Image
Compression].
z
Have the System Administrator increase the value in
[Maximum Send E-mail Data Size].
021-750
021-751
021-770
021-771
021-772
O [Cause] Unable to contact the Customer Support Center due to an
communication error during the inspection or repair
service request.
[Remedy] Check the phone line connection, and try sending the
inspection or repair service request again after a short
time.
If the error persists, contact our Customer Support Center
by telephone.
024-746
O
[Cause] The specified paper type is not compatible with the
specified paper size, paper tray, output tray, or 2-sided
printing.
[Remedy] Check the print data.
024-747
O
[Cause] Incompatible print parameters are used. (For example,
while [Tray Selection] is set to [Auto], a non-standard size
paper is specified.)
[Remedy] Check the print data. In the above case, select the Tray 5
(bypass).
024-916
024-917
O O
[Cause] The booklet tray is full.
[Remedy] Remove paper from the booklet tray. If the machine is not
improved by performing the relevant remedy, contact our
Customer Support Center.
024-942
O O
[Cause] The document exceeded the maximum number of pages
that can be stapled or folded.
[Remedy] Reduce the document pages, and try again. If the
machine is not improved by performing the relevant
remedy, contact our Customer Support Center.
024-943
O O
[Cause]
The staple cartridge is empty.
[Remedy] Replace the staple cartridge with a new one. If the
machine is not improved by performing the relevant
remedy, contact our Customer Support Center.
For information on replacing the staple cartridge, refer to "Replacing the
Staple Cartridge (When a C Finisher/C Booklet Finisher is Installed)"
(P.433).
024-975
O O
[Cause] The document exceeded the maximum number of pages
that can be stapled or folded.
[Remedy] Reduce the document pages, and try again. If the
machine is not improved by performing the relevant
remedy, contact our Customer Support Center.
Error Code
Category
Cause and Remedy
C P F S M O
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