❏
Use the paper supported by this printer.
“Available Paper and Capacities” on page 176
❏
Follow paper handling precautions.
“Paper Handling Precautions” on page 31
❏
Load paper in the correct direction, and slide the edge guide against the edge of the paper.
❏
Do not load more than the maximum number of sheets specified for paper.
❏
Load one sheet of paper at a time if you have loaded several sheets of paper.
❏
For A4 or A5 size paper, change the loading direction to portrait or horizontal. If you load paper in the portrait
direction, print speed may be slower.
❏
Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
A Message is Displayed on the LCD Screen
If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Solutions
The combination of the IP address and the
subnet mask is invalid. See your
documentation for more details.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
To use cloud services, update the root
certificate from the Epson Web Config utility.
Run Web Config, and then update the root certificate.
Check that the printer driver is installed on
the computer and that the port settings for
the printer are correct.
Make sure the printer port is selected correctly in
Property
>
Port
from the
Printer
menu as follows.
Select "
USBXXX
" for a USB connection, or "
EpsonNet Print Port
" for a
network connection.
Check that the printer driver is installed on
the computer and that the USB port settings
for the printer are correct.
Paper Setup Auto Display is set to Off. Some
features may not be available. For details,
see your documentation.
If
Paper Setup Auto Display
is disabled, you cannot use AirPrint.
Printer Error
Turn on the printer again. See your
documentation for more details.
Turn off the power, wait for a few minutes, and then turn it on again. If the
error message is still displayed, contact Epson support.
Printer error. Contact Epson Support. Non-
printing features are available.
The printer may be damaged. Contact Epson support or an authorised
Epson service provider to request repairs. However, non-printing features
are available.
Paper out in XX.
Load paper, and then insert the paper cassette all the way.
Cannot print because XX is out of order. You
can print from another cassette.
Turn the power off and on again, and then reinsert the paper cassette. If the
error message is still displayed, contact Epson support or an authorised
Epson service provider to request repairs.
>
A Message is Displayed on the LCD Screen
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