5. Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
2
Replace the print cartridge if you have a spare.
1. Replace the print cartridge. See
"Installing the Print Cartridges"
and
"Replacing Print Cartridges"
.
2. After you replace the print cartridge, click
Chart Print
on the
Diagnosis
tab.
3. Click the
Pitch Configuration Chart
button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is
complete.
Contact
Dell.
Ghosting
Action
Yes
No
1
Locate the cause of the problem using the Ghost Configuration
Chart.
1. Launch the Tool Box, and click
Chart Print
on the
Diagnosis
tab.
2. Click the
Ghost Configuration Chart
button.
The Ghost Configuration Chart is printed.
Is the type of ghosting identified?
Proceed to the action corresponding
to the type of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact
Dell.
2a
Replace the print cartridge if you have a spare.
1. Replace the print cartridge. See
"Installing the Print
Cartridges"
and
"Replacing Print Cartridges"
.
2. After you replace the print cartridge, click
Chart Print
on
the
Diagnosis
tab.
3. Click the
Ghost Configuration Chart
button.
The Ghost Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact
Dell.
2b
If using non-recommended print media, use the print media
recommended for the printer.
Is the problem recovered?
The task is complete.
Go to
action
2a.
Bead-Carry-Out (BCO)
Action
Yes
No
1
If the printer is installed in a high altitude location, set the altitude of the
location.
1. Launch the Tool Box, and click
Adjust Altitude
on the
Printer
Maintenance
tab.
The task is
complete.
Go to action
2.