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12. Troubleshooting
12.1
Troubleshooting, heat
Problem
Cause
Action
The current monitor limits
the heat pump power
The information message “High current, elpower redu
(X A)” is shown. An electrician can adjust the load of
the three phases or change the fuse size
Insufficient power
permitted
Check that the power is not limited by the current
monitor/excessively high current in the house
Temperature too
cold
Identify current sensor, otherwise limits the phase
with the highest load. Touchscreen: Installer/Service/
Control current sensors
Permitted immersion
heater power is too low
Increase the permitted power, touchscreen: Installer/
Settings/Electric heater/Max el. heater kW
Max permitted primary flow
temperature set too low
Installer/Settings/Heating circuit. Increase max
primary flow °C
Heating curve set
incorrectly
Change inclination (when outdoor temperature < 0°C)
Installer/Settings/Heating circuit. Change inclination
°C
Change adjustment (when outdoor temperature
> 0°C) Installer/Settings/Heating circuit. Change
adjustment °C
Incorrect
temperature
Install room sensor
Temperature reduction
activated in error
Change on touchscreen: Installer/Settings/Heating
circuit or Room temp./Night reduction or Holiday
Heat source out of order
Make sure the heat pump or other heat source is
operational and that no error messages are shown.
Contact the installation engineer in the first instance.
Air in radiator system
Bleed the radiator system
Radiator system set up
incorrectly
Open the radiator thermostats completely. Evaluate
after a few days; if too warm in any room, the
thermostat can be turned down
Error in radiator, should be evenly hot, replace
Uneven
indoor temperature
Room sensor incorrectly
situated
Change the placement so that the room sensor
reflects the indoor temperature of the house.
Make sure the room sensor is not in direct sunlight or
by a door or staircase with uneven air circulation.
The room sensor functions best in an open-plan
layout.
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