Canon imageRUNNER ADVANCE 6055 Series, Руководство по обслуживанию

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Troubleshooting > Debug log > Collecting Debug Log (USB memory device) > Manual Saving by Holding Down the C 1.2.3
Troubleshooting > Debug log > Collecting Debug Log (USB memory device) > Manual Saving by Holding Down the C 1.2.3
Collecting System Information
■ Collection Destination
To retrieve debug log to an external location from the device, use a USB memory device, FTP
server or SST (Ver. 4.41 or later).
● Collection Method
Retrieve debug log from the machine by any of the following methods.
• Make the machine recognize the USB memory device. Select the following in service mode
Lev2: COPIER > FUNCTION > SYSTEM > DOWNLOAD; and click OK.
• Start the machine with the 2 and 8 keys and use SST on a PC with the network cable
connected to transfer the debug log.
• Start the machine with the 2 and 8 keys and transfer the debug log to a USB memory
device that stores the system of the machine.
Method Storage
Holding down the c 1.2.3 Store log to an HDD
SST The data is collected as a set of operation.
Starting the machine with the 2 and 8 keys
and using a USB memory device
The data is collected as a set of operation.
Collecting Debug Log (USB memory device)
NOTE:
When the data is sent to the USB memory device:
USB memory where the system software for this machine has been registered using
the SST.
■ Manual Saving by Holding Down the C 1.2.3
1. Reproduce the error.
2. Hold down the [Counter] button (10 sec. or longer).
3. Press 1 on the numeric keypad.
4. Press 2 on the numeric keypad.
5. Press 3 on the numeric keypad. (UI is locked at this stage) The machine starts
generation of the file that was converted from Log data on the HDD into text-based data.
The screen does not change even though you press the OK button on the touch panel of the
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machine. If the screen changes by pressing the OK button, data transfer has been completed.
Lev1 COPIER > FUNCTION > SYSTEM > DOWNLOAD > OK
[5] Execute [BACKUP].
[1] Execute [Sublog].
●
When the data is sent to the USB memory device:
The file name is "file name ** + year date time.BIN".
Example:
SUBLOG02_201103290130.BIN
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