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10 Tests and Troubleshooting

S008459 Rev C

Page

107

of 117

10 Troubleshooting

The following section contains information on troubleshooting your Infinity WF scanner, along
with a list of error codes and/or warning messages and what they mean.

10.1 Troubleshooting Matrix

Below are two tables that contain information which can be used to troubleshoot operational
issues with your Infinity WF scanner, should they occur. Some of the resolutions require the
access level of Poweruser for the Infinity’s Web-based Interface.

10.1.1 Access Level - User

The following information is applicable to all users (including Powerusers):

Problem

Possible Cause

Action

The Touch Screen does not
show the stand-by
message.

No power

Check main outlet, power cord, and power on
switch on the left side of the device.

Touching the Touch Screen
does not power up the
device.

Connector failure, software
malfunction.

Switch power off for at least 10 seconds.
Retry after Touch Screen is illuminated
again.

Touching the STOP button
on the Touch Screen does
not power down the device.

Internal software freezes,
application freezes …

End all applications and retry. If problem
persists, touch the

STOP

button for at least

10 seconds. Power up again.

Image shows a color shift
towards red (tint).

The target used for white
balance is bluer than the
scanning target.

Go to the RGB adjustments and lower the
gain on red.

Image shows a color shift
towards blue (tint).

The target used for white
balance is redder than the
scanning target.

Go to the RGB adjustments and lower the
gain on blue.

Image shows a color shift
towards red (tint).

The scanner receives
significant amounts of
infrared light (sun or spot
lights) not visible to the
human eye.

Change position, close blinds, dim or shut off
any bright spotlights.

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Содержание Infinity WF 48

Страница 1: ...S008459 Rev C Operator Manual Wide Format Scanner Models WF 36 WF 42 WF 48 ...

Страница 2: ...operty of BÖWE BELL HOWELL Scanners L L C No part of this publication may be reproduced distributed modified displayed transmitted stored in a retrieval system or translated into any human or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of the copyright owner BÖWE BELL HOWELL Scanners L L C 76...

Страница 3: ...elease New Updated Rev B Updated screens to reflect software and touch screen display changes per firmware version 4 96rc1 Updated Web app screens and functions Updated touch screen functions Updated Rev C Updated to include information for the 42 and 48 Infinity WF scanners ...

Страница 4: ... Stand Assembly Kit 4 1 3 Unpacking the Scanner 4 1 3 1 Floor Stand Mounting 7 1 3 2 Floor Stand Assembly 9 1 4 Component Identification 11 Front of Scanner 11 Left Side of Scanner 12 1 5 Operating Environment 12 1 6 Connecting Power 13 1 6 1 Powering ON OFF 14 2 SYSTEM SPECIFICATIONS 15 System 15 Illumination 15 Ambient Conditions 16 Electrical Specifications 16 Power Consumption 16 Dimensions an...

Страница 5: ...t 29 4 1 2 Self Test 2 Screen 29 Touch Adjust 29 Touch Test 30 Stitch Test 31 EMV Test 31 Sensor Test 31 Shutdown Scanner 32 5 MAIN MENU 33 5 1 Scan to Location 33 5 2 Scan Stop 34 5 3 Output Control 34 5 3 1 FTP Server 35 FTP Server 1 35 FTP Server 2 36 5 3 2 Email Address 36 5 3 3 Windows Network 37 5 3 4 Viewer Control 38 5 3 4 1 Attaching an External Monitor 39 5 3 5 Sound Control 41 5 4 Image...

Страница 6: ... 50 5 7 Transport Control 51 Start Button 51 Transport 51 Scan Mode 51 Feeder Delay 52 Doc Output 52 5 8 Job Function 52 Create a Job 53 Password Protected Jobs 54 Modify an Existing Job 55 6 HOW TO SCAN A DOCUMENT 57 Things You Should Know 57 7 INFINITY WEB BASED INTERFACE 59 7 1 Login Level Screen 60 7 1 1 Access Level User 61 7 1 1 1 Information Section 62 Device Info Button 62 Operation Info B...

Страница 7: ...tton 79 Backup Settings Button 79 Set Scanner Defaults Button 80 Lock Web App Button 80 Reset Hardware Defaults Button 80 Change User Password Button 80 Restore Settings Button 80 Restore Scanner Defaults button 81 8 INFINITY WEB BASED SCAN APPLICATION 83 8 1 Start Screen 84 8 1 1 Tabs Menu Bar 84 8 1 1 1 Options 84 Paper Feed Delay 85 Transport Speed 85 Document Output 85 Scan Mode 85 Preview Sca...

Страница 8: ...l Image via SMTP 96 Save Image at SMB Network Share 96 8 1 3 Bottom Control Panel 96 8 1 3 1 Save Option 96 8 1 3 2 Show Option 97 8 1 3 3 Print Option 97 8 1 3 4 Copy Option 97 8 1 3 5 FTP Upload Option 99 8 1 3 6 Mail Option 100 8 1 3 7 Network Option 101 9 MAINTENANCE AND REPAIR 103 9 1 Cleaning the Scanner 103 Cleaning Kit 103 9 1 1 Cleaning the Transport Rollers 104 9 1 2 Cleaning the Glass P...

Страница 9: ...Table of Contents S008459 Rev C ix 11 SYSTEM RECOVERY 111 11 1Recovering Factory Defaults 111 APPENDIX A TRANSPORT WINGS 115 Positioning and Inserting 115 ...

Страница 10: ... a hazard or procedure that could cause bodily injury or loss of life if performed incorrectly When you see this symbol be sure to read all the information in the section before you continue Caution This symbol identifies a hazard or procedure that could damage or destroy equipment if performed incorrectly When you see this symbol be sure to read all the information in the section before you conti...

Страница 11: ...the provided power supply cord Also any unauthorized changes or modifications to this equipment would void the user s authority to operate this device Warning To prevent fire or shock hazard do not expose this product to rain or any type of moisture UL 60950 Safety of Information Technology Equipment US and Canadian standard About RoHS This product is fully compliant with the national laws transpo...

Страница 12: ...Infinity WF Operator Manual xii S008459 Rev C As an ENERGY STAR Partner BÖWE BELL HOWELL has determined that this product meets the ENERGY STAR guidelines for energy efficiency ...

Страница 13: ...idual access levels at which configuration and adjustment processes are performed specifically the User and Poweruser A third level permission the Admin is for BBH Authorized Service Providers only and is not covered in this manual This manual is formatted for 2 sided printing Registering Your New Scanner Please register your new scanner Registering serves as a verification of ownership and confir...

Страница 14: ...Infinity WF Operator Manual xiv S008459 Rev C T T Th h hi i is s s p p pa a ag g ge e e l l le e ef f ft t t b b bl l la a an n nk k k i i in n nt t te e en n nt t ti i io o on n na a al l ll l ly y y ...

Страница 15: ...ical boxes emitting high voltage Make sure to properly attach the scanner to its stand If the stand is not being used make sure to place the scanner on a stable surface Do not lean on the scanner Do not place cups containing liquids or other such objects on top of the scanner or on the scanner table If liquid spills into the scanner it can cause damage If this occurs turn the scanner off unplug th...

Страница 16: ...ny liquids directly onto the scanner Spray the Glass and Roller Cleaning Fluid S005659 directly onto the cleaning cloth and use the cloth to clean the scanner Risk of explosion if battery is replaced by an incorrect type Dispose of batteries according to the instructions REPLACEMENT OF BATTERIES IS TO BE PERFORMED BY BBH AUTHORIZED SERVICE PERSONELL ONLY 1 2 Delivered Contents Please confirm recei...

Страница 17: ...ibration Sheets are used to adjust the even distribution of light into the camera It is very important to perform the White Balance procedure before the first time use of the scanner Refer to White Balance under 4 1 1 Self Test 1 Screen for more details Figure 1 2 White Balance Calibration Sheet Transport Wings Transport Wings assist the scanner in positioning the document so that an optimum image...

Страница 18: ... Unpacking the Scanner Warning Due to the size and weight of the Infinity WF scanner removing the scanner from the crate requires two adults To properly unpack your Infinity WF scanner perform the following 1 Remove the top of the crate by unscrewing the screws securing the top at least 6 screws more depending on the model with a standard Phillips 2 cross headed screwdriver Figure 1 4 Floor stand ...

Страница 19: ...f remove the bubble wrap and media output tray Figure 1 7 Top of crate removed Bubble wrap and media output tray removed 3 Remove all scanner accessories e g cables documents folders transport wings etc and the floor stand which is packaged in its own cardboard box Figure 1 8 Accessories and floor stand removed ...

Страница 20: ...ng kit If the original packing kit is no longer available one can be obtained by contacting BBH at 1 800 SCAN 494 charges may apply 5 With 2 adults standing on the left and right sides of the scanner prepare to lift the scanner out of the crate by placing one hand underneath the scan table and the other underneath the back side of the transport cover Figure 1 10 Hand placement for lifting scanner ...

Страница 21: ...tand see 1 3 1 Floor Stand Assembly in this manual perform the following Figure 1 12 Scanner placed on floor stand 1 If placing the scanner on the preassembled floor stand take care to ensure the scanner is properly seated note the position of the Table Top Footers in the two images that make up Figure 1 13 below Footers should align the same on both left and right sides ...

Страница 22: ...floor stand insert the media output tray from the back by sliding the tray forward and resting it on the support rod Then affix the rounded edges of the media output tray not the edges that are at a right angle to the tray itself by using the hooks on the rear side of the scanner see Figure 1 15 Figure 1 15 Media output tray on hooks on the back side of scanner Caution Before using the scanner in ...

Страница 23: ...nd tightened at first The foot stand assembly components should have a little play until all parts are assembled Call Out Qty Description 1 2 Support bar Used on the top and bottom of the floor stand to secure it 2 2 Leg s Left and Right side 3 2 Foot bracket s Used to support the legs on the left and right sides 4 4 Foot pad s These are preinstalled on the foot bracket and are adjustable 5 2 Scan...

Страница 24: ...e 1 19 Figure 1 19 5 Fasten the three components with 2 screws and washers ISO 4016 M8X50X22 WS Figure 1 20 6 Repeat the steps above to assembly the other leg and foot stand and attach to the opposite end of the bottom support bar Upon completion the floor stand should look as shown Figure 1 21 Figure 1 21 7 Place the scanner holding brackets 5 on the top of the stand s legs so that the oval cut o...

Страница 25: ...of media output tray Note To mount the scanner on the stand refer to 1 3 1 Floor Stand Mounting in this manual 1 4 Component Identification The following images are used to point out the individual components found on the outside of the scanner Front of Scanner Figure 1 25 Infinity WF Front View Right Side of Scanner Left Side of Scanner Touch Screen Stereo Speaker Stereo Speaker Transport Cover S...

Страница 26: ... from cold to warm environmental conditions can build up condensation inside the housing This will result in unfavorable scanned images and could cause permanent damages to the unit The proper operating environment for Infinity WF scanners requires a minimum of 6 inches of clearance from any side walls and 12 inches from a back wall Leave a minimum of 3 feet from any door or entrance way Use the f...

Страница 27: ... the weight of scanner Choose a location that complies with the limits of temperature and humidity refer to section 2 System Specifications 1 6 Connecting Power Warning Before connecting the Infinity WF scanner to a wall outlet check the following items Ensure the wall outlet is in perfect condition and that it is properly grounded Ensure that the wall outlet is equipped with a fuse with the prope...

Страница 28: ...power as ON and 0 designates the power to be OFF To power ON the scanner press the scanner s main power switch so that the I is in the full down position pressed in flush with the scanner body see Figure 1 26 To power OFF the scanner press the scanner s main power switch so that the 0 is in pressed in flush with the scanner body Note Use of the term Power OFF in this manual refers to removing powe...

Страница 29: ...al Resolution 600 x 1200 dpi Binary at 400 dpi 12 6 in sec Binary at 400 dpi 6 9 in sec Scanning Speed inches per second Color 300 dpi 8 5 in sec Color 300 dpi 6 1 in sec Maximum Resolution 1200 dpi Output Options Bitonal Grayscale Color Image Enhancement Color correction gamma correction black white point adjustment margin cropping image offset mirror negative image inverting threshold sharpness ...

Страница 30: ...ications Model WF 36 WF 42 WF 48 Voltage 100 240 VAC Frequency 47 63 Hz Power Consumption Model WF 36 WF 42 WF 48 Stand by 8 W 8 W Ready to scan lamps off 115 W 115 W Scanning 190 W 210 W Note For proper power usage follow all local national electrical codes A dual receptacle NEMA 5 15 electrical wall plate may need to be installed for use Dimensions and Weight Model WF 36 WF 42 WF 48 Scanner Size...

Страница 31: ...etup Manual Operator Manual Transport Wings and Warranty Card Consumables Calibration Kit Transport Wings Maintenance Cleaning Standard Cleaning Kit part No S005666 not included Includes Microfiber Cleaning Cloth Scanner Glass and Roller Cleaner and Lint Free Swabs Sales Cleaning kits and optional accessories can be purchased at www bbhscanners com or 1 800 SCAN 494 Warranty Service and Technical ...

Страница 32: ...ity WF Operator Manual Page 18 of 117 S008459 Rev C T T Th h hi i is s s p p pa a ag g ge e e l l le e ef f ft t t b b bl l la a an n nk k k i i in n nt t te e en n nt t ti i io o on n na a al l ll l ly y y ...

Страница 33: ...ected to the network using an Ethernet cable and an IP address and is accessible over that network from any PC also on that network with or without an Internet connection 3 1 Installation The Infinity WF scanner can be installed using one of two methods The Touch Screen located on the scanner A host PC connected to the scanner with the supplied crossover cable using the Infinity WF s Web based Int...

Страница 34: ...ithout an Internet connection Touch Screen Scanning can be accomplished on the Infinity WF directly from the scanner using the Touch Screen It has an easy to use menu and helps the operator to control all scanner parameters with the touch of a finger If the need arises to view a scanned image while operating the scanner from the Touch Screen an external monitor can be attached to the scanner see 5...

Страница 35: ...ress not the scanner s default IP address which will launch the Infinity WF s Web based Interface For more information go to section 7 Infinity Web based Interface in this manual An Internet connection is not required Note Remote access to the scanner using a PC that is configured for the same network the Infinity resides on is possible through such methods as VPN Virtual Private Networking See yo...

Страница 36: ...tand by screen the scanner is in stand by mode and its power consumption is only 8 Watts To be able to use the scanner tap anywhere on the Touch Screen to bring the scanner out of stand by mode and apply full power The Touch Screen will light up showing a rotating hourglass indicating that the start sequence is running After approximately 45 seconds the Touch Screen will display the Main menu and ...

Страница 37: ...located in the lower right corner of the Output Control menu opens the System Information screen From this screen important information such as IP address information firmware level and the scanner s serial number can be verified This information can be extremely helpful when troubleshooting or servicing the scanner To exit the System Information screen tap anywhere on the screen to return to the ...

Страница 38: ...nd it is tapped the Touch Screen will change and display a keypad where text and or numeric values can be entered Figure 3 6 Alphanumeric key pad Along with alphanumeric and or numeric keys the key pad contains navigational buttons as well Moves the cursor to the left Moves the cursor to the right if no alpha numeric characters are present displayed the symbol will appear Deletes a character curso...

Страница 39: ...er using the scanner s web based interface Instructions on how to do so can be found in this manual in section 7 Infinity Web based Interface 4 1 Setup Mode Setup Mode is used to adjust and self test the scanner s Touch Screen communication lamps and sensors It consists of two main screens from which these different tests and functions are administered Self Test 1 and Self Test 2 To enter Setup Mo...

Страница 40: ...t Side of Scanner for location of Ethernet Network Cable Connector If you are not familiar with computer networking or TCP IP connectivity please consult an IT professional before proceeding any further To setup the Infinity WF scanner on your network begin by entering a valid IP address using the following procedure 1 Tap the IP Address button on the Self Test 1 screen The Network Setup screen wi...

Страница 41: ... displayed Tap the Yes button to save your changes or the No button if you don t want the changes saved Figure 4 4 Save Changes screen White Balance White balance refers to the adjustment of the relative amounts of primary colors i e red green and blue in an image so that neutral colors are reproduced correctly The directions below explain the process of adjusting the white balance Note It is very...

Страница 42: ...ill be pulled in and the measurement starts While the measurement is running a graphic symbol shows the progress 4 Once the procedure finishes and the control sheet is ejected from the transport the Touch Screen will display the results of the procedure Figure 4 6 White Calibration Results screen 5 Click the Finish button when done Lamp On Off Touch and hold the Lamp On Off button to switch the la...

Страница 43: ...and Shutdown Scanner To access the Self Test 2 screen tap the More button found on the Self Test 1 screen Touch Adjust Note It is recommended to read all instructions before proceeding The Touch Adjust function defines the dimension of the writing area of the Touch Screen The first step after selecting this function must be done very quickly to activate the adjustment procedure To complete the Tou...

Страница 44: ...again however this time the blinking dot will appear in the lower right corner Repeat touching the blinking dot in the lower right corner The Touch Screen will then return to the Self Test 2 screen at which time the Touch Adjust procedure is complete It is recommended that you verify the adjustments just made by using the Touch Test function Touch Test Touch Test is used to check the display and t...

Страница 45: ...ion of the media input media output and transport motor sensors To complete a Sensor Test perform the following 1 In the Self Test 2 screen tap the Sensor Test button to display the Sensor Test screen Figure 4 10 Sensor Test screen 2 Place a test document on the scanner s transport table The test document needs to cover the whole width of the input area of the scanner model you have Slide the test...

Страница 46: ...sensor area and you suspect that a sensor is malfunctioning please contact the BBH Scanner Help Desk at 1 800 SCAN 495 for service Shutdown Scanner The Shutdown Scanner button powers OFF the Infinity WF scanner to a stand by state where only tapping the Touch Screen is required to power it back up It is not necessarily to use the main power switch to power ON the scanner The scanner will power up ...

Страница 47: ...discussed in further detail below 5 1 Scan to Location Scanned images can be directed to different destinations The name of the user selected destination is displayed between the Scan and the Stop button on the Main menu Figure 5 1 shows Network and is referred to here as the scan to location area By tapping the scan to location area tap on the word Network you can toggle between scan file destina...

Страница 48: ...he operational section of the Infinity WF scan application in this manual Tapping the Scan button will initiate the scanning and tapping the Stop button will stop the scanning Tapping the Arrow buttons will move the document to be scanned forward or backward Press and hold the Stop button for at least 5 seconds to place the scanner in stand by mode see 3 3 Ready for Use 5 3 Output Control Tapping ...

Страница 49: ...me and the password for access to the server The path where the files should be stored can also be entered Figure 5 4 Ftp Server 1 screen To make changes or add information to the FTP Server 1 screen perform the following 1 In the Output Control screen tap the FTP Server button to display the FTP Server 1 screen 2 Tap the field area where the values for that field are displayed to open the alphanu...

Страница 50: ...een above From the FTP Server 1 screen you will have to tap the button to display the FTP Server 2 screen To use a proxy server set the value for this field to YES Figure 5 5 FTP Server 2 screen 5 3 2 Email Address The Email Address button enables the operator to send the scanned image to any e mail address Figure 5 6 Email Address screen To add an email address perform the following 1 From the Ou...

Страница 51: ...phanumeric keypad and enter the correct email address c Press the button when finished which will take you back to the Email Address screen The Subject and Sender fields are optional though are recommended to be populated for security purposes Tap within the field and using the alphanumeric keypad add the information you want 4 From the Email Address screen tap the Save button to save the changes ...

Страница 52: ...k screen tap the Save button to save the changes no save confirmation will be displayed 6 Tap the button to return to the Output Control screen 5 3 4 Viewer Control If the need arises to view a scanned image while operating the device using the Touch Screen an external monitor can be attached to the scanner Tapping the Viewer Control button displays the Zoom Move Control screen which works in conj...

Страница 53: ...er unit by pushing the Transport Release buttons see section 1 4 Component Identification Left Side of Scanner 3 Remove the metal pressure plate by following the instructions below 3 a Find the gaps at the left and right sides of the pressure plate 3 b Grab the ends of the pressure plate and lift it up and out slowly pulling it towards the front of the scanner scan table 3 c Place the pressure pla...

Страница 54: ... front so as to be able to see down inside the scanner s lower body find the DB15 connector female located on the side nearest you Figure 5 10 Location of connector for external monitor 6 Plug in the male end of the external monitor s DB15 connector to the scanner s female DB15 connector 7 Replace the metal pressure plate 8 Close the scanner s transport cover 9 Power ON the scanner and initiate th...

Страница 55: ...2 Tap the system event you want to link a sound file to or use the up down arrows of the left hand window s scroll bar to choose highlight the system event 3 Use the same selection methods to choose highlight a specific sound file If you want to hear the sound before applying it the sound file to the system event tap the Play button 4 To link a chosen highlighted sound file tap the Apply button 5 ...

Страница 56: ...50 55 60 etc Note Refer to 3 3 1 Using the Touch Screen for explanations of the navigational buttons on the Image Control 1 screen Brightness The Brightness control defines the resulting brightness of the image A lower value results in darker images a higher value results in brighter images Contrast The Contrast control defines the contrast of the image A lower value results in an image that is sm...

Страница 57: ...rameter defines the color mode if scanning in color or the algorithm used for binarization in binary mode The Color mode button includes the options to scan in 24bit Color 8bit Color Grayscale Binary or Photo This control also influences the compression method that is offered in the File Control screen To cycle through and select a color mode tap the mode displayed in the middle of the Color mode ...

Страница 58: ...scanner will not be used if the ICC Profile button is set to OFF To upload an ICC profiles for use see section 7 1 2 3 Updates Uploads Section Installing ICC Profiles 5 5 Format Control The parameters for the image format are set via the Format Control screens which are accessed by tapping the Format Control button found on the Main menu There are three Format Control screens which are navigated b...

Страница 59: ...ning a transparency or a blueprint from the back side The available settings are Horizontal and OFF Splitting The Splitting control divides a single image into two equal parts This is useful when scanning one physical item with two separate images such as a newspaper page that may contain two pages on one physical sheet see section 7 1 1 2 User Settings Section Splitting Start Page The available s...

Страница 60: ...dding margin inserts a black border on the top bottom and left and right sides of the scanned image Individual margin control can be performed using the Touch Screen s Format Control 3 screen see 5 5 3 Format Control 3 Auto Density The Auto Density function detects the edges of a document only if they are surrounded by a dark background It specifies the density level used to decide whether a pixel...

Страница 61: ... specified bottom edge that is not scanned is called the zone The zone starts from the actual bottom of the document to the value specified via this function A value larger than zero defines a zone on the document that is not scanned No zone exists if the setting for the Bottom Edge control is none Units The units used for the margin controls are specified using the Units control setting The units...

Страница 62: ...p the or area of the JPEG quality button to set the quality of the scanned image A higher percentage means a better quality image but also a larger file size A lower percentage may result in an image containing noise or artifacts but the file size will also be smaller The Prev quality button preview quality is used to set the preview quality of the JPEG file scanned image A higher percentage gives...

Страница 63: ...el maps PBM PGM and PPM whether ASCII or binary There are no compression options offered at this time From the resulting screen the Prev quality and Prev scale buttons are available The Prev quality button preview quality is used to set the preview quality of the PNM file scanned image A higher percentage gives better quality but the data size will increase A lower percentage will show some artifa...

Страница 64: ...iption of the Prev scale button File format PDF The file format of a scanned image will be a PDF when this value is selected Figure 5 20 File format PDF From the resulting screen the Prev scale and PDF compr buttons are available Reference File Format JPG above for a description of the Prev scale button The PDF compr button is used to select a compression format The available options are NONE defa...

Страница 65: ...omatically when a document is inserted into the scanner This feature is unavailable at this time Transport The Transport button controls the speed of the transport so as to handle sensitive or fragile documents more effectively There are available settings Normal Default Slow Scanning speed is reduced and the paper handling is relaxed treating sensitive or fragile documents with more care and safe...

Страница 66: ...scan is complete the media will be ejected out the back side of the scanner and placed in the media output tray Rewind After the scan is complete the media will be returned moved backward to the scan table 5 8 Job Function The Job option allows the operator to create and maintain different scanning profiles This is helpful if there are different operators using the same scanner but utilizing diffe...

Страница 67: ...creen Figure 5 23 Select Create Job screen 3 Tap the display window next to the Job name field to open the alphanumeric keypad that allows you to enter a name for the job 4 Delete the existing name of No Job and enter a job name Note Refer to 3 3 2 Entering and Changing Values for explanations of the navigational buttons on the alphanumeric keypad 5 Tap the button to save your entry and return to ...

Страница 68: ...ton The Touch Screen will then return to the Main menu with the newly created selected job name displayed on the Job button Password Protected Jobs Note Passwords can only be set for jobs as they are being created To password protect a new Job perform the following 1 Repeat steps 1 5 of Create a Job 2 At the Select Create Job screen Figure 5 25 tap the with Password button 3 At the Enter Password ...

Страница 69: ...o enter the Job s password 8 Enter the password and tap the button to save your entry and return to the Enter Password screen The password is displayed using asterisks 9 Tap the OK button The Touch Screen will return to the Main menu and the name of the newly created job will be displayed on the Job button Modify an Existing Job To modify or change the settings for an existing job perform the foll...

Страница 70: ...button to save the changes that were just made for that Job 4 Tap the Yes button to confirm the changes If the Job had a password assigned to it you would have to enter the password before the changes would be saved 5 Press the Select button to select the Job confirm the selection by tapping the Yes button and return to the Main menu ...

Страница 71: ...n command instead of using the Touch Screen Foot Pedals can be purchased through a BBH Authorized Spare Parts Reseller ASPR A complete listing of ASPRs can be found on the BBH web site at www bbhscanners com The following instructions assume that the scanner has already been properly installed and set up for use To scan a document perform the following 1 Power ON the scanner see 1 6 1 Powering ON ...

Страница 72: ...ning the document to be scanned tap the Scan button located in the Main menu displayed on the Touch Screen Figure 6 2 Scan button The scanner will then move the document forward into the transport and scan it The location of the scanned image is dependent on what the scan to location is set to Once the scanner is finished scanning the document the scanner will either move the document through the ...

Страница 73: ...gs Energy Star settings and a list of any installed options Figure 7 2 Home Page Information screen This section documents in more detail the setup controls of the scanner accessible by clicking the Setup Device button For more information on the Scan Application go to 8 Infinity Web based Scan Application in this manual Note If using Microsoft Internet Explorer as your web browser it recommended ...

Страница 74: ... related information the product logo and the current date and time This header is displayed on all screens within Setup Device not just the Login Level screen The footer displays the access level of the current login as well as navigational buttons that will take you back to the Login Level screen Figure 7 3 if you are already in the Login Level screen as is the case in figure 7 2 then the screen...

Страница 75: ... e the User access level controls the least amount of options while the Poweruser access level controls most available options therefore the Setup Device screen is different for each Note There is no logout or logoff function for the Web based Interface To ensure password security is enabled the browser window must be closed completely after a Poweruser or Admin login has occurred 7 1 1 Access Lev...

Страница 76: ...pport Operation Info Button Clicking the Operation Info button displays a table that lists hardware operating facts about the scanner OPERATIONAL INFORMATION DESCRIPTION Total Scan Count The total number of scans performed since the scanner left the factory Each CCD scan cycle is counted regardless of it being a pre scan or a full scan Total Power Up Cycles The total number of power up cycles perf...

Страница 77: ...es The list starts with fifteen minutes and ends with four hours This is the maximum time period defined through the Energy Star guidelines Figure 7 5 Volume The volume control allows the User to set the volume of the scanner response commands see 7 1 2 2 Base Settings specifically Sound System Button for more information on sound setup To adjust the volume click on the volume percentage links Fig...

Страница 78: ...o get an image of the opposite side click the Scan button again For additional information on Splitting see Splitting Image under 8 1 1 2 Properties Tab in this manual Figure 7 8 7 1 2 Access Level Poweruser Unlike the User access level the Poweruser access level is password protected The default user name and password are Poweruser Note Please note that both the user name and the password are cas...

Страница 79: ...tons and what they control please refer to 7 1 1 1 Information Section in this manual 7 1 2 2 Base Settings Section Within the Base Settings sections of the Poweruser s Setup Device screen there are four buttons User Settings Network Configuration Adjust Time Date and Sound System Figure 7 10 Setup Device screen Poweruser User Settings Button Clicking the User Settings button displays the User Set...

Страница 80: ...e Display screen is viewable by clicking the Display hyperlink From this screen the Poweruser can manipulate the external monitor if one is being used see 5 3 4 Viewer Control for more information Figure 7 12 Display screen Network Configuration Button Clicking the Network Configuration button displays the Network Configuration screen From this screen the scanner can be set up to use over a networ...

Страница 81: ...communications to your local LAN Local PC Setup To change the IP Address of the scanner using the Web based Interface with a local PC and a crossover cable perform the following 1 Scanner should be powered OFF 2 Note write down the local PC s existing network settings you will need these again later 3 Connect the local PC to the scanner using the supplied crossover cable Figure 7 14 Using the cros...

Страница 82: ...the local PC and login to the network 16 Connect the scanner to the network using a standard Ethernet cable 17 Power ON the scanner 18 Open an Internet browser on a PC that is connected to the network and enter the scanner s new IP address into the address bar of the browser Communication is successfully established when the Home Page of the Web based Interface is displayed Note If you are having ...

Страница 83: ...me Date screen from which the time and date information used by the Infinity WF scanner can be set and or adjusted This can be done manually or using NTP Network Time Protocol NTP is a protocol designed to synchronize the clocks of computers over a network By default the name of a scanned image contains the scan time and date therefore synchronizing the internal clock can be important Figure 7 15 ...

Страница 84: ...that are uploaded are then available for linking with system events Figure 7 18 Link Events Clicking the Link Events button displays the Link Sounds with Events screen from which the Poweruser can assign sound WAV files to system events System events can be notification system start up system exit attention click OK paper in transport etc When a particular system event occurs the sound will be aut...

Страница 85: ... and navigate back to the Main Menu Poweruser Setup Device screen Figure 7 21 Update Scanner Firmware screen Note Although a firmware update may not be required for the regular operation of the scanner firmware updates may be required to fix functional issues or add enhancements to the scanner Contact the BBH Help Desk at 1 800 SCAN 495 or go to www bbhscanners com support for further information ...

Страница 86: ...e 5 Click the Send File button to begin the update As the update utility steps through its process the following screen will display and continually update as the firmware update completes Figure 7 22 Firmware update progress screen Note The firmware versions called out in Figure 7 22 above are examples only The version numbers that are displayed during a firmware update coincide with what is on t...

Страница 87: ... firmware Figure 7 25 Install Options Button Clicking the Installed Options button displays the Installed Options screen from which the Poweruser can view the list of options installed on his or her Infinity WF scanner as well as any options that are inactive not installed and that can be purchased from BBH Note At this time Rev C of this manual there is only one available option for purchase and ...

Страница 88: ...the scanner power cycled to activate that option If on the Installed Options screen the option does turn green the key is invalid bad key or incorrectly typed or does not belong to that specific scanner and or option Figure 7 26 Installed Options screen 7 1 2 4 Adjustments Support Section Whenever the Infinity WF is setup for the first time moved to a different location cleaned or serviced and or ...

Страница 89: ...heet is supplied with the scanner It is made of special reflective paper which diffuses the light If the white balance calibration sheet has dirt wrinkles or anything visible to the human eye on it the CCD will also see this and will overcompensate in these areas Although the internal software has been programmed to eliminate these imperfections to a certain degree it still leads to unreliable res...

Страница 90: ...ance calibration sheet control sheet on the scan table 5 Click the Next Step button to begin the adjustment Once the adjustment is complete a status screen will display Figure 7 31 White Balance Adjustment Status screen A positive status is displayed using green text with an OK message a negative status or error is displayed using red text and is followed by an explanatory remark s Brightness Corr...

Страница 91: ...g data If you are not familiar with these protocols contact your IT Department Administrator Scan Test Targets Button Clicking the Scan Test Targets button displays the Scan Test Targets screen The purpose of these two test scans Scan CSTT Test Target and Scan IT8 Test Target will be so that test images can be created and sent for service troubleshooting analysis via email Note Even though the scr...

Страница 92: ...ys the Network Analyzing Parameters screen from which the Poweruser can determine the data transfer speed of the network where an Infinity WF scanner is installed To run a Speed Test perform the following 1 Enter the scanner s IP address 2 Enter the number of packets that should be sent for testing and 3 Click the Perform Now button to run the test Figure 7 36 When the test is complete the followi...

Страница 93: ...et Scanner Defaults Figure 7 39 Setup Device screen Poweruser Wakeup Remote Host Button Clicking on the Wakeup Remote Host button displays the Wakeup Remote Host screen from which the Poweruser can program the scanner to send a wakeup signal to a remote host on the network Note For further information on how to configure a wakeup initialization of a remote host and other Wake On LAN type devices s...

Страница 94: ...s When this button is clicked no additional screens will display Change User Password Button Clicking the Change User Password button displays the Change User Password screen which allows the Poweruser to change the default or existing Poweruser password Figure 7 42 Note Changing the password cannot be undone Should you forget the password only restoring the scanner factory password defaults will ...

Страница 95: ...file Once the saved settings file is selected click the Send File button to apply or restore the settings Restore Scanner Defaults button Clicking the Restore Scanner Defaults button returns all of the current scanner settings to the user defined default settings When this button is clicked no additional screens will display ...

Страница 96: ...ity WF Operator Manual Page 82 of 117 S008459 Rev C T T Th h hi i is s s p p pa a ag g ge e e l l le e ef f ft t t b b bl l la a an n nk k k i i in n nt t te e en n nt t ti i io o on n na a al l ll l ly y y ...

Страница 97: ...b based Interface s Home Page will display Figure 8 1 Web based interface Home Page Click the Launch Scan Application button to open the Start Screen of the Infinity Scan Application Note If using Microsoft Internet Explorer as your web browser it recommended that version 7 0 or higher is used Also the browser must be set to Check for Newer Version of Stored Pages Every visit to the page for the I...

Страница 98: ... 1 Tabs Menu Bar There is a Tabs Menu Bar are located at the top of the Main Screen The Tabs that make up this menu bar are Options Properties Camera Settings and Format Click on any of the four tabs to view and manipulate the controls contained within 8 1 1 1 Options Clicking on the Options tab displays a screen from which miscellaneous scan controls can be set Tabs Menu Bar Left Control Panel Bo...

Страница 99: ... where a document is placed after it is scanned for more information on this control see Doc Output under 6 7 Transport Control in this manual Scan Mode The Scan Mode control dictates the quality of the scanned image The two options are High Quality and Fast for more information on this control see Scan Mode under 6 7 Transport Control in this manual Preview Scale The Preview Scale control is used...

Страница 100: ... Embedded ICC Profiles control is either Yes or No For further information see section 7 1 2 3 Updates Uploads Section Installing ICC Profiles in this manual Embedded Metadata The Embedded Metadata control is either Yes or No For further information see section 7 1 2 3 Updates Uploads Section Installing ICC Profiles in this manual In addition there is an Options link that opens a separate window w...

Страница 101: ...esignates the format that is used to store a scan file There are some interdependencies between this control and the Color Mode settings In other words there may be File Formats listed in 24bit Color Mode that if selected will change the Color Mode to something other than 24bit Color e g select 24bit Color and then select PNM as the File Format 24bit Color changes to Grayscale for the Color Mode B...

Страница 102: ... valid DPI values are between 150 and 1200 or by selecting the DPI from the drop down list provided Confirm the input with the TAB key on the PC keyboard If the manually entered resolution or DPI number does not match a number found in the drop down list provided the selection of User Defined is displayed in the field containing the drop down list Stitching The Stitching function offers two settin...

Страница 103: ...hether a pixel belongs to the background or not The default value is 40 Maximum Deskew The Maximum Deskew enables the operator to define the maximum degree of angle to use for the scanning application to attempt deskewing an image The setting can be entered in the positive or negative direction of 0 degrees by using the slide bar or typing the degree number with a for negative directly into the se...

Страница 104: ... Threshold is defined through the brightness setting Despeckle Despeckle removes isolated black pixels that don t have any relation to their neighbors Speckles exist only in binary files and are found in low contrast areas of documents The available settings for Despeckle are OFF and 4x4 Positive Contrast The Contrast slider defines the contrast of the resulting image Higher contrast values show m...

Страница 105: ...rol and the image contrast are improved Gamma The Gamma slider does the gamma correction directly inside the camera electronics The desired value can be entered as a numeric value confirm the input using the TAB key on the PC keyboard or by clicking on and pushing the slider to the desired value Three typical settings are available through the check boxes directly below the slider they are sRGB Wi...

Страница 106: ...ication Classic light Classic green Metal and Classic More skins can be designed and integrated by the operator Tool Tips Tools Tips offers descriptive information to the operator about the available functions in each screen Using the drop down list found under the Settings tab the delay time as to when the tip appears can be defined e g After 1 second After 2 seconds After 3 seconds etc Selecting...

Страница 107: ... area of the Format tab The Preview button rescans the document area which is set in the Properties tab To get a new preview scan 1 Click the Properties tab 2 Set the new format 3 Return to the Format tab 4 Click on the Preview button to display the new image To select a specific area of the image click with the mouse in the preview area and drag a rectangle dragging with the mouse the rectangle s...

Страница 108: ... the specific area The content of the list depends on the size of the preview scan area i e the smaller the preview scan area the shorter the list of available formats 8 1 2 Left Control Panel The BÖWE BELL HOWELL logo located at the top of the Left Control Panel Figure 8 2 will direct you to the www bbhscanners com website through a new browser window The Infinity WF logo located beneath the BÖWE...

Страница 109: ...d using an available software application of their choice Figure 8 14 or can be saved to a local or network disk drive Figure 8 15 Figure 8 14 Open with Figure 8 15 Save to Disk Changing the file name can be accomplished by clicking on the Options hyperlink located directly above the Save image to disk button The file name is comprised using wild cards A glossary of the usable wild cards is also a...

Страница 110: ... Clicking the Mail Image via SMTP button immediately sends the file to the designated mail server recipient and closes the preview screen Click the Options hyperlink located above the Mail Image via SMTP button to configure the mail interface Save Image at SMB Network Share SMB is a network protocol which is used by Microsoft Windows based networks Clicking the Save Image at SMB Network Share butt...

Страница 111: ...s applicable if the scanner is being used by a dedicated host PC using the supplied crossover cable After the scan is executed the standard Microsoft Windows printer interface is opened The operator can then select one of the available printers 8 1 3 4 Copy Option The Copy output option allows the operator to print directly to a previously installed network printer as long as the scanner is config...

Страница 112: ...ion If an exact 1 1 copy of the scanned document is required the scanning resolution and printing resolution must match Paper Format Postscript Choose the paper format for postscript printer output Duplex Print Switch on off printing on both sides of a sheet duplex Paper Feed Select the paper feed method for the remote printer The menu may contain manual paper feed various paper trays and paper ro...

Страница 113: ...Anonymous Authentication Enter the password for the login at the remote FTP server The password is stored using encryption Upload Path Enter the upload path at the remote FTP server starting with root Click on the icon to browse the directory structure of the remote FTP server Note You must have a valid login for browsing the directory structure File name prefix Enter the file name prefix A time s...

Страница 114: ... SMTP LMTP server Port 25 Enter the IP Port of the outgoing mail server Default Port 25 Server authentication Does this mail server require an authentication Login Enter the user name for authentication at the outgoing mail server Password Enter the password for authentication at the outgoing mail server The password is stored using encryption Protocol Choose the connection protocol SMTP is the mo...

Страница 115: ... address Force disposition notification Request for a notification when the recipient has opened the mail Note This feature is not supported by all email servers or clients Note Each change of an entry field is transferred to the scanner immediately 8 1 3 7 Network Option SMB is a network protocol which is used by Microsoft Windows based networks This allows an operator to pre determine a destinat...

Страница 116: ... Password Enter the password for the login at the Windows workstation file server which you want to connect to The password is stored using encryption SMB Path Enter the upload path at the Windows workstation starting with a single root If you click on the icon you can browse the workstation server list and the directory structure of the Windows workstation file server Note You must have a valid l...

Страница 117: ...rt rollers in section 9 1 1 be sure to turn the scanner power off and disconnect the power plug Cleaning Kit To clean the scanner you must use the BÖWE BELL HOWELL Standard Cleaning Kit S005666 This kit can be purchased by calling BBH Sales at 1 800 SCAN 494 or online at www bbhscanners com The Standard Cleaning Kit S005666 contains the following items Scanner Glass and Roller Cleaner Scanner Glas...

Страница 118: ...f Test 1 screen Figure 4 1 To clean the transport rollers perform the following 1 Enter the Setup mode of the scanner with the Self Test 1 screen displayed on the Touch Screen Figure 4 1 2 Open the upper unit by pushing the Transport Release buttons see section 1 4 Component Identification Left Side of Scanner Figure 9 1 Transport rollers front and back 3 Dampen the supplied Scanner Glass Cleaning...

Страница 119: ... used and or the type of media that is being scanned can require more frequent cleanings of the glass plate Figure 9 2 Glass plate To clean the glass plate perform the following Open the upper unit by pushing the Transport Release buttons see section 1 4 Component Identification Left Side of Scanner Apply the Scanner Glass and Roller Cleaner onto the Scanner Glass Cleaning Cloth and wipe down the ...

Страница 120: ...Infinity WF Operator Manual Page 106 of 117 S008459 Rev C 9 2 Scanner Repair No part of the Infinity WF scanner can be repaired by the operator All repairs must be done by a certified service provider ...

Страница 121: ...of the device Touching the Touch Screen does not power up the device Connector failure software malfunction Switch power off for at least 10 seconds Retry after Touch Screen is illuminated again Touching the STOP button on the Touch Screen does not power down the device Internal software freezes application freezes End all applications and retry If problem persists touch the STOP button for at lea...

Страница 122: ...r Codes and Warnings The Infinity WF scanners report error conditions on the Touch Screen and through the web based interface WBI Some errors are only sent to the WBI There are error messages and warnings where the scanner is still operational inhibited operation and error messages and warnings that constitute a total stop of scanner use full stop 10 2 1 Inhibited Operation The table below lists p...

Страница 123: ...in transport Paper in transport Paper is found in the transport Clean transport first 18 E18 PAPER JAM Paper jamming Paper jamming occurred Clean transport first 30 File format not supported The specified file format is not supported or it is invalid in combination with the color mode 64 Error 64 Camera 1 data bus error Camera 1 data bus error Test data transfer to camera failed 65 Error 65 Camera...

Страница 124: ...cur Error Error message shown on Touch Screen Error message sent to WBI Problem Description 9 Warming up The device is still warming up and cannot be used 60 E60 CAMERA Or Error 60 General camera error General camera error General error on the CCD camera board 61 E61 CAM N LOADED CAMERA 1 Load camera 1 failed Initializing of camera 1 failed 61 Error 61 Loading camera 1 failed Load camera 1 failed ...

Страница 125: ...ry function resets the IP address to the factory default value of 192 168 1 50 It may be necessary to use the crossover cable and change the network settings on the local computer Write down the values for the IP address subnet mask and gateway of the device before starting the recovery sequence this information will be required after the Recovery process is complete refer to Network Configuration...

Страница 126: ...1 4 Component Identification Left Side of Scanner 3 Remove the metal pressure plate by following the instructions below 3 a Find the gaps at the left and right sides of the pressure plate 3 b Grab the ends of the pressure plate and lift it up and out slowly pulling it towards the front of the scanner scan table 3 c Place the pressure plate on the scan table 4 Lift up two of the compensators on the...

Страница 127: ...nd necessary repair steps will be taken without the need of any user interaction Caution The recovery sequence can last up to two minutes While the recovery sequence is running no message will be displayed DO NOT power OFF the scanner at any time during the recover procedure 7 When the recovery sequence has finished the scanner will power OFF automatically 8 Unplug the Recovery Key after the scann...

Страница 128: ...actory Defaults IMPORTANT above 13 Reboot the scanner when prompted 14 Reconnect to the scanner using the new IP address 15 Update the scanner s firmware refer to the third bullet item in Before Recovering to Factory Defaults IMPORTANT above 16 After the firmware update all software adjustments for the scanner must be performed refer to the last bullet item in Before Recovering to Factory Defaults...

Страница 129: ...with all models of Infinity WF scanners Transport Wings assist the scanner in positioning the document so that an optimum image is captured This is especially true when scanning thin and or delicate documents Figure A1 Paper Transport Wings Positioning and Inserting To properly position and insert the transport wings into your Infinity WF scanner perform the following 1 Open the scanner s Transpor...

Страница 130: ...hes to the left of the scan table s center position one transport wing directly in the center position and two transport wings 11 and 13 inches to the right of the scan table s center position see Figure A3 below Figure A3 Left Center Right Each transport wing has two insert sides short and long Figure A1 2 Following the position instructions directly above insert the short side at the front of th...

Страница 131: ...layed in Figure A4 4 for scanning delicate media or insert the long side into the notch at the back of the guide plate Figure A5 Figure A5 Transport wing long side inserted 3 After the Transport Wings are inserted gently close the transport cover Note Remove the Transport Wings if you are going to scan documents that have a higher rigidity and or higher material thickness than standard paper e g p...

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