Using the Voicemail Pro Client to Customize the Server
Voicemail Pro Installation and Maintenance Guide
Page 123
IP Office
15-601063 Issue 15b (31 May 2006)
Resetting a Password
If you are an administrator you can reset the password of another administrator or standard Voicemail
Pro Client user.
To reset a password:
1. Display the main Voicemail Pro window.
2. In the navigation pane, highlight Voicemail Pro Administrators.
The name, type and status of every current Voicemail Pro administrator are displayed in the
details pane.
3. Highlight the name of the administrator user whose password you need to change.
4. Right-click.
5. Select Modify.
The Modify Administrator window is displayed.
6. In the Password box, type the new password.
7. In the Confirm Password box, type the new password again.
8. Click OK.
9. Save the changes.
Releasing a Locked Administrator Login
If an administrator tries unsuccessfully to log in to the Voicemail Pro Client 3 times consecutively, their
user ID is locked and cannot be used for 1 hour. As an administrator you can release a locked ID so that
the other person does not need to wait.
To release a locked user login:
1. Display the main Voicemail Pro window.
2. In the navigation pane, highlight Voicemail Pro Administrators.
The name, type and status of every current Voicemail Pro administrator user are displayed in the
details pane.
3. Highlight the name of the administrator user whose ID has been locked.
4. Right-click.
5. Select Modify User.
The Modify User window is displayed.
6. From the Status list. select Inactive. The status changes to active when the administrator
connects to Voicemail Pro.
7. Click OK.
8. Save the changes.
