Voicemail Pro Installation and Maintenance Guide
Page 43
IP Office
15-601063 Issue 15b (31 May 2006)
Installing Voicemail Email
Overview
Voicemail Email sends mailbox users who have been configured with an email address, an e-mail
whenever their mailbox contains a new message. The notification email can contain an alert about the
message or an attached copy of the message.
Note
Although they are similar in concept, Voicemail Email and Integrated Messaging Service (IMS)
are two different components of Voicemail Pro and should not be confused.
Voicemail Email requires the voicemail server to be running under a user account that has access to
either a MAPI enabled email client program on the server PC or access to an SMTP email server.
SMTP: Simple Mail Transfer Protocol
This protocol allows the Voicemail Pro server to send outgoing e-mails to a specified SMTP server.
Microsoft Exchange and most commercial email servers support SMTP to receive e-mails. SMTP for
Voicemail Pro is therefore easy to implement in any business that has its own email server. For more
information, see Installing Voicemail Pro for SMTP Voicemail Email.
MAPI: Microsoft Windows Messaging Application Program Interface
This is a set of APIs that allow MAPI applications to share information and messages.
MAPI requires a MAPI compliant email client program to be installed on the Voicemail Pro server. It also
requires the Voicemail Pro service to be run using a user account that is able to send e-mails via the
MAPI client. Supported MAPI clients are:
Outlook 2000, 2002, 2003
MAPI Voicemail Email can be used with Voicemail Lite and Voicemail Pro. For Voicemail Pro installed as
a service (the default on Windows 2000/2003/XP Professional), e-mails can be sent without having to
open and run the MAPI email client program. For Voicemail Pro installed as a server program, the email
client program may have to be left open for mail transfers to take place.
The exact method of integration between the voicemail server and the MAPI email client depends on
whether the voicemail server is part of a work group or a domain. This guide contains examples for both
approaches.
The MAPI process described in this guide was based on Microsoft Windows 2000 Professional with
Microsoft Outlook 2000 and Microsoft Outlook Express 5.5. Steps may differ depending on the version of
Windows and email client used.
Installing Voicemail Pro for SMTP Voicemail Email
To install Voicemail Pro for SMTP Voicemail Email:
1. Obtain details of an email account that the Voicemail Pro service can use from whoever
administrates the customer's email server. The details required are:
Email address
Server SMTP address
Account user name and password.
2. Install the Voicemail Pro software as required. For information about the different types of
Voicemail installation, see Types of Voicemail Pro Installation.
3. After the server PC restart, enter the Voicemail Pro SMTP email account settings when
requested.
4. Configure the appropriate user accounts with the user's email address. For more information, see
Configuring Email Users and Groups for Voicemail Email.
