Voicemail Pro Installation and Maintenance Guide
Page 18
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
IMS Server and Administration Tool
IMS (Integrated Messaging System) provides sophisticated voicemail and email integration
between the Voicemail Pro Server and Microsoft Exchange. IMS consists of a number of
components.
IMS Voice Service and Gateway Service
These are installed onto the Voicemail Pro Server PC.
IMS Administration Tool
Installs onto the Voicemail Pro Server PC. Can be installed on another networked PC if
required.
IMS Client Package
Each IMS user requires an IMS client installed on their PC.
Campaign Web Component
Allows agents to access campaign messages through Microsoft Internet Explorer 5 or higher (not
Netscape).
Number of Simultaneous Voicemail Users
All connections between the voicemail server (Pro or Lite) and the IP Office are via the LAN using data
channels. The maximum number of data channels that can be used for voicemail operation at any
moment are shown below.
IP Office
Data
Channels
Maximum for
Voicemail Lite
Maximum for
Voicemail Pro
IP406 V2
40
4
20
IP412
100
4
30
Small Office Edition
Up to 18
4
10
Voicemail Pro Licenses
The actual number of ports available on Voicemail Pro is controlled by license keys entered
through IP Office Manager. For more information, see Voicemail Pro Licenses.
The Voicemail Pro license enables 4 ports.
Additional Voicemail Pro licenses can be added to enable further ports up to the
maximum shown above.
Data Channels
The IP Office may support a higher number of data channels. The figures shown above are the
maximum that can be simultaneously used for voicemail operation.
Note
The IP Office telephone system uses data channels for functions other that voicemail
connections. This may reduce the number of data channels available for voicemail.
VoIP/VCM Channels
Though linked to the IP Office via a LAN connection, voicemail does not use VoIP VCM
channels. The Voicemail Server is seen as a device on the IP Office's TDM telephony interface.
Calls to/from voicemail involving non-IP trunks and extensions do not use VCM channels.
Calls to/from voicemail from IP trunks and extensions do use a VCM channel.
