Voicemail Pro
Voicemail Pro Installation and Maintenance Guide
Page 19
IP Office
15-601063 Issue 15b (31 May 2006)
User, Group and Mailbox Names
The voicemail server creates mailboxes based on the user and hunt group names that are entered in the
IP Office Manager application. Whenever either the voicemail server or the IP office control unit restarts,
new mailboxes are created for any new names that are found.
This method of operation has the following consequences:
Warnings
Mailboxes are based on names
For all users and groups, if their name is changed, they may no longer be associated with their
former mailbox and any associated Voicemail Pro start points.
Voicemail is case sensitive
Voicemail is case sensitive. If a mailbox or start point name is entered incorrectly in IP Office
Manager or Voicemail Pro, the intended operation will not occur and the call may be
disconnected.
Voicemail removes spaces at the end of mailbox names
If spaces are left at the end of a mailbox user's name in IP Office Manager, when Voicemail
creates the mailbox, the space at the end of the name is dropped. When this occurs the mailbox
cannot be found as there is a mismatch between the user name and directory.
Supported Languages
The voicemail system provides prompts to callers and mailbox users based on the Locale that is set in
the System form of IP Office Manager.
If the necessary set of language prompts is not available, the nearest available match is used. For more
information, see Changing the Language Used by Voicemail Pro: Overview.
Individual users can have their own Locale setting. Voicemail then provides them with the appropriate
language prompts if they are available. This is set either through the IP Office Manager User form or
through the language choice on some telephones (refer to the appropriate telephone User Guide).
Voicemail Pro server prompts can be installed in the following languages:
Chinese (PRC/Mandarin)
Chinese
(Traditional/Cantonese)
Danish
Dutch
English (UK)
English (US)
Finnish
French
French (Canadian)
German
Greek
Hungarian
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Portuguese Brazilian
Russian
Spanish
Spanish (Latin)
Swedish
TTY (see below)