Voicemail Pro Installation and Maintenance Guide
Page 184
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
Granting Access to a Campaign
A campaign can be accessed in any of the following ways:
Using the Campaign Action
The Campaign action is used to route calls into a campaign after those calls have been routed to
an appropriate start point on the voicemail server. The actions properties set whether the call is
treated as a caller to the campaign or an agent processing the campaign messages. See
Campaign Action.
Using the Park Slot Number
Set through the Campaign Identification menu, this number can be programmed under a DSS
key. That key can then be used by agents to access the campaign. If the DSS key also
incorporates a BLF lamp, that lamp is lit when new campaign messages are left.
Note
Phone Manager park slot keys cannot be used for this function.
Through a Web Browser
See Overview of Campaigns.
Using the first two methods above, when an agent accesses the messages waiting in a campaign, they
have a number of telephone controls:
1 - Go to the start of the call.
2 - Rewind.
3 - Stop processing the message.
4 - Mark call as processed and delete.
5 - Mark call as processed and save.
(Currently save/processed messages can only be accessed via the web interface).
7 - Previous response.
8 - Start of response.
9 - Next response.
# - Fast forward.
0 - Pause
* - Rewind.
