Voicemail Pro Installation and Maintenance Guide
Page 176
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
Out of Hours Operation
Voicemail provides a number of greetings for groups. One of these is an Out of Hours Greeting.
Through IP Office Manager or using a short code a hunt group can be taken in or out of service. When
the group is Out of Service, callers are played the group's "Out of Hours" greeting and can then leave a
message.
Note
Alternatively if an Out of Service Fallback Group has been configured, callers are passed to that
group.
Similarly a group can be taken in or out of Night Service by using Manager, short codes or an associated
time profile. When the group is in Night Service, callers are played the group's "Out of Hours" greeting
and can then leave a message.
Note
Alternatively if an Out of Hours Fallback Group has been configured, callers are passed to that
group.
Hunt Group Queuing
If hunt group queuing options are enabled, a call will be held in a queue when all available extensions in
the hunt group are busy.
A fault in operation between the IP Office switch and Voicemail Pro server means that the Still
Queued message is not played if the hunt group name exceeds 13 characters.
The Queue Ring Time defines the number of seconds for which a caller will hear the ringing tone before
being played the "You are in a queue greeting". The caller will then be placed on hold for 20 seconds
and then hears the "You are still in a queue greeting". The caller is then placed on hold again and played
the still queued message every 20 seconds.
This is the default queuing sequence used for Voicemail Lite and Voicemail Pro. Using Voicemail Pro
you can define custom actions and prompts for the queuing sequence.
Queuing On
: Default = On
If selected, queuing will be available for the hunt group.
Queuing Limit: Default = Blank
This feature sets the number of calls that will be held in the queue at any one time. If this number
is exceeded the caller will receive the busy tone or be passed to voicemail.
Queue Ring Time: Default = 10 seconds
This facility defines the time (in seconds) before the caller is placed in the queue.
An additional option in the Hunt Group tab controls the interaction of queuing and the hunt group's
overflow group.
Overflow Time: The Overflow Time allows the use of both the queuing and overflow facilities.
This feature defines the length of time (in seconds) for which the caller is held in the queue
before being passed to the Overflow Group. If all extensions in the Overflow Group are also busy
the caller is returned to the queue. If an Overflow Time is not specified calls are passed directly to
the Overflow Group and the queuing facility is not used.
Advice for Hunt Group Mailbox Owners
If the voicemail system is operating in IP Office mailbox mode, hunt group mailbox users can change the
queued and still queued greetings themselves. To do this they should access the hunt group mailbox
and press 3. Mailbox owners can find more information in the IP Office Mailbox User Guide.
