Voicemail Pro Installation and Maintenance Guide
Page 182
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
Adding, Modifying and Deleting Campaigns
Pressing F7 or clicking on
displays the Campaign Wizard. This allows you to select the required
activity.
Create a new Campaign:
This option takes you through a series of campaign wizard menus to set the campaigns settings.
Modify an existing Campaign:
This option displays a list of existing campaigns from which you can select the one you wish to
modify. You will then be taken through the campaign wizard menus for the campaign settings.
Delete an Existing Campaign:
This option displays a list of existing campaign from which you can then select the campaign to
delete.
Customer Prompts
Use this window to set the sequence of questions that are played to callers and to record their
responses.
Add action:
Add a new campaign action. The options for a campaign action are displayed.
Edit action:
Edit the currently highlighted campaign action.
Delete action:
Delete the currently highlighted campaign action
Move action:
Move the position of an action in the sequence of campaign actions.
The and
commands give you access to the options for a campaign action.
Play a prompt to the customer:
Select this option to play a prompt to the caller. You can then specify which prompt to play or
create a new prompt.
Allow the customer to input information:
Select this option to if you want the action to record the caller's response.
What type of input do you want:
This option sets whether the voicemail server should Record voice or Record key presses.
Please enter the maximum recording length:
Sets the maximum length of recording before the next action.
Please enter the maximum number of key presses:
Sets the maximum number of key presses to record before the next action.
Please enter a unique name that will describe the input:
A name to associate with the action. Note: The name should be a single word with no spaces.
The following prompt will be played to an agent when the above data is reviewed:
This option allows you to select or create a prompt that is played to agents before hearing the
caller's response.
