Voicemail Pro Dial by Name
Voicemail Pro Installation and Maintenance Guide
Page 217
IP Office
15-601063 Issue 15b (31 May 2006)
Voicemail Pro Dial by Name
Overview
The Dial by Name action allows callers to indicate the user or group that they require by dialing the name
on their telephone keypad and then making a selection from the matches found.
To use this feature the caller must use a telephone with DTMF dialing and with ITU alphabet letter keys
as shown here.
The main pre-requisites before a Dial by Name action can be used are:
1. User Names
The user names are set through the IP Office Manager. Either the user's Name or Full Name
field can be used for Dial by Name. If the Full Name field is set then it takes precedence over the
Name field.
Changing Names
Voicemail Pro mailboxes are created to match existing user Name's. If a user Name is
changed, Voicemail Pro will create a new mailbox to match the new Name. Therefore
care must be taken to ensure that Name field entries are as accurate as possible when
first setting up users. Using the Full Name field for Dial by Name is recommended as the
Full Name entry can be changed without affecting the existing mailbox entries.
2. User Name Recordings
Each mailbox to be included by the Dial by Name action needs to have had a user name
recorded. This can be done in two ways:
Intuity Mailbox Mode
By default when the user first enters their mailbox, they will be asked to set their voicemail
code password and then to record their name.
IP Office Mailbox Mode
In this mode you need to set up a call flow that allows users to record their name. In this
document we have included an example module that can be used for that purpose. The
same module can also be used by Intuity mode mailbox systems to let users re-record
their names. See Adding a Record Name Module.
