Voicemail Pro Installation and Maintenance Guide
Page 164
Voicemail Pro Installation and Maintenance Guide
15-601063 Issue 15b (31 May 2006)
IP Office
Example Call Flow: SelfSelect Module
This example creates a Voicemail Pro module that allows callers to select the extension to which they
want to be connected. If that extension is busy or does not answer they can then leave a message in the
target mailbox.
Note
A copy of this module can be found in Voicemail Pro Samples within the help pages.
The Voicemail Pro Module
1. In Voicemail Pro, we added a module which we named SelfSelect.
2. First we added a Menu action and set its properties as follows:
On the Touch Tones tab we set the Wait for a key press for option to 5 seconds. This
gives the action a Timeout result which can be used if the caller does nothing or does not
have DTMF dialing.
Our IP Office has extensions and groups numbered in the 200 to 299 range. So we added
the touch tone sequence 2?? to match any dialing in that range.
In Entry Prompts we recorded a prompt along the line of "Dial the number you want or
wait for reception".
3. We added a Transfer action. In its properties, on the Specific tab we set the Destination to
Main, the hunt group containing our receptionists.
4. We then added a connection from the Menu action's Timeout result to the Transfer action.
5. We added an Assisted Transfer action. In its properties, on the Specific tab we entered $KEY
in the Mailbox field.
6. We then added a connection from the Menu action's 2?? result to the Assisted Transfer action.
7. We added a Leave Mail action. In its properties, on the Specific tab we again entered $KEY in
the Mailbox field.
