Using Voicemail Pro Actions
Voicemail Pro Installation and Maintenance Guide
Page 137
IP Office
15-601063 Issue 15b (31 May 2006)
Remote Call Flow: Allows call flows developed elsewhere to be included in an existing call
flow.
Condition Actions
These actions are used to create branches in the call routing according to whether a value is true or
false.
Test Condition Action: Test whether a condition is true or false.
Set User Variable Action: Set a variable to a particular value.
Test User Variable Action: Test the value of a variable.
Check Digits Action: Check if user dialing matches set digits.
Database Actions
These actions relate to retrieving and adding data to a database. The use of databases with Voicemail
Pro requires entry of an appropriate IP Office license key.
Database Open Action: Open a database.
Database Execute Action: Perform an action on a database.
Database Get Data Action: Get information from a database.
Database Close Action: Close a database.
Queue Actions
These actions are associated with hunt group queues and so are not available to user and short code
start points.
Queue ETA Action: Speak the caller's expected time to answer.
Queue Position Action: Speak the caller's queue position.
Editing an Action
You can change the properties of an action if necessary. For example, you can select different entry
prompts or you can specify the actual text to be spoken when an action is taken.
To edit an action:
1. Double-click the action in the details pane or right-click it and select Properties.
2. The Properties window is displayed. It shows details of the selected action across a set of tabs.
3. Select a tab and change the action properties as required.
4. Click OK when you have finished.
Deleting an Action
If an action is no longer required, you can delete it from a start point call flow.
To delete an action:
1. In the details pane where the actions are displayed, click the action to delete.
2. From the Edit menu, select Delete or right-click the action and select Delete.
3. The selected action is deleted.
