AT&T MERLIN LEGEND Release 3.1, Руководство по системному программированию

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QCC Optional Features
3–40
Common Administrative Procedures
NOTES:
1. If you want a QCC operator position to operate as a message center
(receiving returning parked and directed calls, Group Coverage calls, and
calls to unassigned DID numbers), program the Message Center option
before you assign the operator to receive call types.
2. This procedure does not include use of the menu options
Follow/Frwd
or
QCC
Ext
. These two options are used to assign queue priorities and are not
associated with individual QCC operators. See “Call Type Queue Priority
Level.”
3. This procedure does not include programming the operator position to
receive calls on individual lines or trunks. See “QCC Operator to Receive
Calls.”
4. Programming an operator position to receive DID calls to invalid destinations
does not cause the calls to ring into the QCC queue unless you program such
calls to be sent to a backup extension. See “Invalid Destination.” When no
operator is assigned to receive the call types, the call does not ring into the
QCC queue, and the caller hears an error tone.
5. If a trunk assigned to ring into the QCC queue is to be assigned shared
remote access, assign that trunk remote access before performing this
procedure. See “Remote Access Trunk Assignment.”
Summary: QCC Operator to Receive Call Types
Programmable by System manager
Mode Hybrid/PBX
Idle Condition Not required
Planning Form Form 6a, Optional Operator Features
Factory Setting QCC operator receives the following calls:
Dial 0
Unassigned DID
Listed Directory Number
Returning
Valid Entries Not applicable
Inspect Yes
Copy Option No
Console Procedure
Operator
®
Queued Call
®
Call Types
®
Select a call type
®
Operator
®
Dial coverage group no.
®
Enter
®
Dial ext.
no.
®
Enter
®
Exit
®
Exit
®
Exit
®
Exit
®
Exit
PC Procedure
3
®
2
®
7
®
Select a call type
®
2
®
Type
coverage group no.
®
0
®
Type ext. no.
®
0
®
5
®
5
®
5
®
5
®
5