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Part Number 900-0326-01 Rev AD
Published May 2006

VCX

™

Manager’s Telephone

Guide

VCX

™

V7000 IP Telephony Solution

System Release 7.0

Содержание VCX V7000

Страница 1: ...http www 3com com Part Number 900 0326 01 Rev AD Published May 2006 VCX Manager s Telephone Guide VCX V7000 IP Telephony Solution System Release 7 0...

Страница 2: ...named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency...

Страница 3: ...V7000 MANAGER S TELEPHONE MODEL 3103 Telephone Buttons and Controls 16 Access Buttons 19 Status Lights for Access Buttons 20 Feature Options 20 Display Panel Contrast 23 3 BASIC TELEPHONE OPERATION L...

Страница 4: ...on a Call 37 Transferring a Call 37 Unattended Transfer 37 Attended Transfer 38 Serial Transfer 38 Mapped Button Method 38 Serial Transfer Feature Code Method 39 Muting Calls 39 Mute Ringer 39 Activa...

Страница 5: ...ward Busy 63 Call Forward All 64 Call Park 64 Paging 65 Paging a Group 66 Call Pickup 66 Directed Call Pickup 67 Group Call Pickup 67 Call Pickup Interaction With Other Features 67 Silent Monitor and...

Страница 6: ...ls 92 Hunt Groups and Bridged Line Calls 92 Message Waiting Indication and Bridged Line Calls 92 Personal Speed Dial Access Buttons 93 Logging Out 93 7 VCX ATTENDANT CONSOLES MODEL 3105 AND COMPLEMENT...

Страница 7: ...nal telephone connection Your telephone is connected to the 3Com system through an RJ45 Ethernet connector instead of through an RJ11 telephone connection Your telephone will not work unless it is con...

Страница 8: ...s Convention Description Screen displays This typeface represents information as it appears on the screen Commands The word command means that you must enter the command exactly as shown and then pres...

Страница 9: ...ide VCX Business Telephone Guide VCX Manager s Telephone Guide VCX Security Guide The following documents are a part of the IP Messaging Module IP Messaging Module Product Overview IP Messaging Quick...

Страница 10: ...4 4 VCX V7122 VoIP SIP Gateways User Manual Version 4 4 Comments Send e mail comments about this guide or about any Voice product documentation to VOICE_Techcomm_comments 3com com Include the followin...

Страница 11: ...eral description of your VCX telephone and describes the steps you must complete to use your phone This chapter includes the following topics VCX Telephone Overview Initial Voice Mailbox Setup Configu...

Страница 12: ...elephone such as telephone button functions making and forwarding calls and speed dialing In addition your account includes a voice mailbox Voicemail features are provided by 3Com IP Messaging softwar...

Страница 13: ...d a personal greeting Note that the password you use to access your voice mailbox is not the same password you use to log in to your telephone When you change the default voicemail password in the fol...

Страница 14: ...king calls and putting a call on hold is described in Chapter 3 Features that must be configured such as speed dialing and call forwarding are described in Chapter 5 Feature codes are described in Cha...

Страница 15: ...This chapter describes the buttons controls and features on the 3Com VCX Model 3103 Manager s Telephone This chapter includes the following topics Telephone Buttons and Controls Access Buttons Status...

Страница 16: ...number of new messages voice e mail and fax that you have in your mailbox You can also use the display panel to access the following options Messages Allows you to access messages stored in your mail...

Страница 17: ...r for the phone Set My Password sets the user password Change Login Status sets the login status associated with the system Set External IP sets the IP address of the Media Gateway for the external te...

Страница 18: ...up the handset 15 Telephone Key Pad Enables you to dial calls enter Feature Codes or enter other passwords and numbers required for features 16 Volume Down Lowers the volume of the ringer the speaker...

Страница 19: ...utton assignments through the VCX User Interface see Assigning Access Button Functions Using the VCX User Interface Figure 2 VCX Model 3103 Access Buttons CCESS BUTTONS Access buttons have these defau...

Страница 20: ...tton These features and basic phone operations such as making and answering calls are described in Chapter 3 Basic Telephone Operation You can access some Manager s phone features by pressing the Feat...

Страница 21: ...l Forward All Allows you to redirect incoming calls to another destination unconditionally See Call Forwarding Call Forward Busy Allows you redirect incoming calls to another destination when your pho...

Страница 22: ...Redial Redials the last telephone number or extension that you called Pickup Directed Allows you to answer a call ringing on another specific phone See Directed Call Pickup Speed Dials Personal Allows...

Страница 23: ...ast 1 Press the Features soft button 2 Scroll to User Configuration and press Select 3 Scroll to Modify Display and press Select 4 Press Select to choose Set Contrast 5 Change contrast using the left...

Страница 24: ...24 CHAPTER 2 VCX V7000 MANAGER S TELEPHONE MODEL 3103...

Страница 25: ...hone models and includes the following topics Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free...

Страница 26: ...this format and time zone location of your phone through the VCX User Interface See VCX User Interface Overview and the VCX User Interface online Help If you do not hear a dialtone and the Display Pan...

Страница 27: ...replace press the Delete button under the Display Panel to move the cursor back one space Repeat as necessary and then enter your extension and press The Display Panel shows Enter Password 3 Enter yo...

Страница 28: ...the Speaker button If you have enabled Handsfree Active on Intercom you can simply speak to answer internal calls If your phone includes multiple access lines press the Access button for the line on w...

Страница 29: ...tbound calls external or to another company site a phone can make Ask your administrator if any calling restrictions have been implemented on your phone system Making Internal Calls To dial an interna...

Страница 30: ...cess buttons is configured to access an external line directly you can press that button 2 Dial the number Or use the display panel on a 3Com Telephone to scroll to Placed Calls Received Calls or Miss...

Страница 31: ...s the site codes for your system In this case you dial a site code first followed by the extension at the site For example suppose a company has three offices Phones at the Chicago office use an exten...

Страница 32: ...password and press 6 When you hear the dial tone dial the destination telephone number When you use Class of Service CoS Override any reports that are generated on the VCX system indicate that the Co...

Страница 33: ...play Panel also shows the number of missed calls Missed calls include unreviewed messages in your mailbox and any other calls that you did not answer For example you can configure your default call co...

Страница 34: ...is at the level that you prefer Handset Volume To raise or lower the volume of the dial tone and the voice level of your callers lift the handset then press the up or down Volume Control buttons repea...

Страница 35: ...3 Press Select To cancel Handsfree 1 Press the Features soft button 2 Scroll to Handsfree 3 Press Select You can also enable and disable Hands Free by using Feature Code 100 See Feature Codes Using a...

Страница 36: ...rom the power saving mode to the active mode when calls first come in so your telephone may not ring until the headset has returned to active mode and you may miss a call If you plan to not use the he...

Страница 37: ...are on a call the Transfer feature allows you to send the call from your telephone to any other internal line For unattended or attended transfers if your call permissions allow you can send the call...

Страница 38: ...swers announce the call Note that at this point you cannot return to the original caller If the recipient wants to take the call press Transfer or press the Complete soft button Hang up If the recipie...

Страница 39: ...o the attendant Muting Calls You can prevent callers from hearing you by turning off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mod...

Страница 40: ...all coverage point is set through the VCX User Interface see Chapter 6 When your telephone is in Do Not Disturb mode An incoming call does not cause your phone to ring If you are logged in to multiple...

Страница 41: ...Open the Features tab then scroll down the list of features and select Do Not Disturb Your telephone is now in Do Not Disturb mode The display panel shows DND 2 To disable Do Not Disturb mode repeat...

Страница 42: ...42 CHAPTER 3 BASIC TELEPHONE OPERATION...

Страница 43: ...es on a VCX telephone to enhance the operation of your phone A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button This chapter i...

Страница 44: ...the Features soft button You can then enable a feature using either of the following methods 1 Press the Features soft button 2 Enter the three digit feature code on the keypad see Feature Codes 3 Ent...

Страница 45: ...all History Feature 462 See Viewing the Call Logs Call Park a Call Feature 444 then call park extension or accept the default See Call Park Call Pickup Directed Feature 455 then security code then des...

Страница 46: ...hone Feature 128 Mute Feature 101 See Muting Calls Mute Ringer Feature 489 See Mute Ringer OK Feature 120 Displays OK in the Display Panel Used to make a call without waiting for the call completion t...

Страница 47: ...Feature 425 See Silent Monitor and Barge In Silent Monitor Block Feature 429 Allows an agent to make a private call by blocking an attempt to monitor the agent phone See Silent Monitor and Barge In S...

Страница 48: ...r an attended transfer see Transferring a Call Transfer to Voice Mail Enable Disable Feature 440 Or 440 When enabled transfers all calls to the voice mail See Forwarding Calls to Voice Mail Transfer t...

Страница 49: ...in the cradle and the speaker is disabled adjusts the ring volume setting If the speaker is enabled adjusts the speaker volume setting If the handset is not in the cradle and the speaker is disabled a...

Страница 50: ...50 CHAPTER 4 FEATURE CODES...

Страница 51: ...VCX User Interface This chapter contains the following topics Viewing the Call Logs Viewing the User Directory Controlling Caller ID Setting up a Conference Call Camping on a Busy Extension Transferri...

Страница 52: ...button Viewing the User Directory You can view a list of users in your organization and their extensions in the Display Panel When you select a displayed user your VCX phone automatically dials the ex...

Страница 53: ...nymous All is disabled Block Caller ID information Anonymous All is enabled Block Caller ID information for your next call This setting only applies when the setting for all calls is set to Send Calle...

Страница 54: ...ulldown windows set the type to Anonymous All if you want to block your Caller ID for all calls or select Anonymous Next to block your Caller ID for the next dialed number These feature types are mapp...

Страница 55: ...he system places your caller on hold 2 Dial the extension of the person you want to conference in then press the OK Access button or press Feature 120 3 When the called party answers announce the conf...

Страница 56: ...system calls your phone When you answer your phone the called extension begins to ring To camp on an extension when you transfer a call 1 When you are transferring a call and hear a busy tone press F...

Страница 57: ...6 Forwarding Calls to Voice Mail You can forward all incoming calls to your voice mailbox When you forward incoming calls to your voice mailbox An incoming call rings once on your phone and is then s...

Страница 58: ...cess line 1 When you hear the beep press the Hold button to put the current call on hold 2 Press the Access button for the incoming call 3 To toggle between the two calls put the current call on hold...

Страница 59: ...le speed dialing through the VCX User Interface See Chapter 6 for information on accessing the VCX User Interface see the online Help for information on creating speed dials Note that the two interfac...

Страница 60: ...Or you can scroll through the display panel directory 3 Press the Change soft button then enter the number you want to associate with this speed dial Include all prefix numbers that you would normall...

Страница 61: ...ur phone and whether or not the number is mapped to a speed dial Access button To dial a number configured as a speed dial on a VCX phone with one or more speed dial Access buttons press the appropria...

Страница 62: ...or press the Speaker button 2 Press the Feature button plus 700 plus the system wide speed dial number for the number that you want to call Alternatively you can press the Feature soft button scroll t...

Страница 63: ...ded If your telephone is part of a bridged extension see Call Forward Forward to Voice Mail and Bridged Line Calls for additional information You can also use the VCX User Interface to configure Call...

Страница 64: ...recipient is elsewhere in the building or you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it When you park a call you assign it a...

Страница 65: ...that was assigned to the call The system connects you to the parked call Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging group Your admi...

Страница 66: ...nto the handset 4 Hang up when you are finished Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone There are two types of call pickup Directed Call Pickup Al...

Страница 67: ...t is ringing on a group member s telephone 1 Pick up the handset 2 Press the Features soft button 3 Scroll to Pickup Group 4 Press Select 5 Dial the group number of the ringing telephone and press The...

Страница 68: ...pically used in call centers to allow supervisors to listen to monitor and optionally join barge in a conversation between an agent and a customer to ensure proper customer support Unless the supervis...

Страница 69: ...er a monitored call the action will be ignored and the Display Panel shows Not supported operation If a customer or agent terminates a monitored call by hanging up the supervisor will be disconnected...

Страница 70: ...ntly monitoring a call to barge in when you are monitoring a call press Feature 428 To return to silent monitor mode press Feature 425 To terminate participation in a barged in call hang up This has n...

Страница 71: ...tension you can either enter the private phone extension or press a speed dial button mapped to that extension Remote Call Forward The Remote Call Forward feature allows you to configure the forwardin...

Страница 72: ...t set up remote call forwarding or on the extension whose calls you no longer want to remotely forward For example extension 1001 has used feature code 468 to specify that all of extension 1000 s call...

Страница 73: ...ed or is forwarded to the group call coverage point For example if there are no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist An administrat...

Страница 74: ...oming call will always ring first at member A s extension If A does not answer the call is routed to member B s extension and so on until the last member of the group is reached If no member is availa...

Страница 75: ...e administrator can configure the call coverage point to be A voice mailbox Another hunt group An individual extension An Auto Attendant number An external phone number Ask your administrator for info...

Страница 76: ...ship in multiple groups You must be logged in to a hunt group to receive calls for that group You must be logged in to your VCX system account before you can log in to a hunt group If you are not logg...

Страница 77: ...Coverage point and Do Not Disturb are not invoked on Hunt Group calls An external call to a private user someone not in the hunt group can be transferred to a hunt group Both attended and unattended c...

Страница 78: ...the hunt group list The first line displays the name and number of the hunt group The second line displays your current status Press Change soft button below the Display Panel to change your current...

Страница 79: ...through the application and subsequently on the telephone itself are described in more detail Your administrator determines whether the features in this chapter are available for your telephone or for...

Страница 80: ...led to start a VCX User Interface provisioning session To log in to the VCX User Interface 1 In your web browser s address bar enter the VCX User Interface web address and press Enter 2 On the 3Com VC...

Страница 81: ...e and address information that you can modify as necessary Also enables you to change the size of the font used in your telephone s Display Panel Web Login Allows you to change the password you use to...

Страница 82: ...e button on your telephone If permitted by your administrator you can assign a new function to a button or assign a new value to a button function For example you could reprogram a button to add anoth...

Страница 83: ...il See Configuring a Call Coverage Point Selective Ringing Enables you to set distinctive ringing tones to identify individual callers Privacy Allows you to control whether the VCX system sends your C...

Страница 84: ...referred to as Call Forward Universal Fall Back Return forwarded calls to your call coverage point if the forwarding destination does not answer When you enable this Call Forward Fall Back to Coverag...

Страница 85: ...The call rings and is not answered before the call coverage ring timeout value is reached The default timeout value is 20 seconds Note that Call Forward settings take precedence over Call Coverage Poi...

Страница 86: ...function to a button allows one touch access to that function Speed dialing is one example of a one touch function Your administrator may allow you to reprogram a button s function for example create...

Страница 87: ...se extension you want to bridge for example extension 1000 a Log in to the VCX User Interface select the My Extensions option then access the Bridge Permissions tabbed page b Specify the extension for...

Страница 88: ...d Line Interaction with Other Features Both primary and secondary users can be logged in to multiple phones For example an administrative assistant secondary user can be logged in to four phones and m...

Страница 89: ...primary phone enables Do Not Disturb and no secondary phone answers the call the call goes to the primary phone s Call Forward destination when the Call Forward Ring No Answer ring timeout value is re...

Страница 90: ...Not Disturb setting while a call is ringing If the primary phone enables Do Not Disturb and a call comes in from a hunt group the Do Not Disturb setting is ignored and the call rings on the primary I...

Страница 91: ...e transferred by either the primary phone or the secondary phone The primary phone user and secondary phone user can also set up a conference with a bridged call If the primary phone is on a bridged c...

Страница 92: ...up allows a user to answer a call that is ringing on another telephone For bridged calls you enter the Call Pickup feature code 455 for Directed 456 for Group followed by the group security code and t...

Страница 93: ...method by assigning the Personal Speed Dial feature to an access button and by assigning the Call feature to an access button Using the Personal Speed Dial feature provides up to five personal speed...

Страница 94: ...94 CHAPTER 6 USING THE VCX USER INTERFACE...

Страница 95: ...Console A device that works along with VCX telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in...

Страница 96: ...onsole button the button assignment does not become effective until either the Attendant Console is rebooted or the phone registration interval elapses The default registration interval is one hour 36...

Страница 97: ...ved from any other telephone on the system See Call Park Attendant Serial Call button Enables you to send a call to another telephone like Transfer but the call rings back to you when the destination...

Страница 98: ...gh 5 The bottom four buttons are always the Feature buttons The second column of nine buttons correspond to Access buttons 6 through 14 The third column of nine buttons correspond to Access buttons 15...

Страница 99: ...text 8 Press Tab to move to the next text field in the label 9 Click the Print button at the top of the LabelMaker screen to open the Print dialog Specify which page you want to print Typically the de...

Страница 100: ...omplement Attendant Software The Complement Attendant Software CAS application is an optional VCX component which requires a license On your personal computer the Complement Attendant Software display...

Страница 101: ...the lists move the mouse pointer over the horizontal bar The pointer changes to a double ended arrow Press the left mouse button and drag the bar up or down the screen When you answer a call using th...

Страница 102: ...tical order by first name Last Name Sorts the list of users in alphabetical order by last name Department Sorts the directory by the user department Notes Sorts the directory by note entries Hidden Li...

Страница 103: ...a caller from a holding pattern Alt U Transfer Forwards a call to another telephone Completes the transfer of a call Alt T Alt M Conference Enables three subscribers to participate in a single call Co...

Страница 104: ...104 CHAPTER 7 VCX ATTENDANT CONSOLES MODEL 3105 AND COMPLEMENT ATTENDANT...

Страница 105: ...LATION AND MAINTENANCE This chapter covers these topics Connecting the Telephone Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubl...

Страница 106: ...king sheet that is shipped with the device Power connection for an AC power adapter Network connection Connects the device to the network A powered Ethernet cable that conforms to the Power over Ether...

Страница 107: ...lephone connection The underside of an VCX telephone or attendant console includes 1 AC power adapter connection 2 Ethernet connector for connection to the LAN 3 Ethernet connector for an optional con...

Страница 108: ...nt Console 3Com 3103 Manager s Telephone Figure 7 Figure 8 and Figure 9 show a 3102 Telephone The instructions apply to all telephones Figure 7 Attaching the Support Bracket 1 2 3 To attach the suppor...

Страница 109: ...ng the Articulating Support Bracket 109 Figure 8 Adjusting the Support Bracket 1 To adjust the support bracket press to release the lock tab 1 rotate the bracket to the position that you want and then...

Страница 110: ...Telephone 1 When you mount a 3101 3101SP 3102 or 3103 telephone on a wall attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the t...

Страница 111: ...cation within your calling domain connect it to any Ethernet jack on the LAN and still maintain all of your personalized features speed dials and extension number Swapping Telephones Your administrato...

Страница 112: ...nd that each cable is in the proper connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in If the telephone is powered through a p...

Страница 113: ...t up speed dialing For details see Speed Dialing My telephone keeps ringing after I pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove th...

Страница 114: ...114 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...

Страница 115: ...eature interaction 67 call waiting 58 Caller ID sending or blocking 53 caller ID controlling 86 calling Hunt Group 74 calls answering 28 answering a second call 37 answering for a group 66 answering f...

Страница 116: ...5 headset retuning after a long delay 36 using 3102 3103 phone only 35 holding a call 36 Hunt Groups access numbers 73 calling 74 circular 74 feature code 78 feature interaction 77 linear 74 logging i...

Страница 117: ...support brackets 3103 attaching 108 3105 attaching 108 system speed dials 59 T telephone support brackets 3103 108 3105 108 telephones cleaning 112 connecting 106 logging in 26 mounting 3105 108 moun...

Страница 118: ......

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