Troubleshooting
176
FWX120 Operation Manual
8
Symptom
Cause
Remedy
VPN
communication
cannot be
established
through PPTP
connection.
PPTP connection is not
established.
• Check whether the same user ID
and connect password as the PPTP
connection destination are specified.
• Check whether the correct values
are specified in the destination host
name and IP address.
Incorrect routing information
has been configured.
Configure the correct destination
LAN network address for the routing
information.
The setting is not correct
in the PC connected to the
destination LAN.
• Check the setting of the application
software used for communication.
• If the Firewall function is enabled in
the PC, change the Firewall setting
so as not to block packets used for
communication. In Windows 7, on
the window that appears by clicking
“Start” - “Help and Support”, enter
“Firewall” in the search field, and carry
out a search. Relevant information is
displayed. Troubleshoot according to
the instruction.
VPN communication cannot be
established
(Continued from the previous page)
Q4