TransTel Communications G1E Plus, User Manual

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Recording DISA Messages
A Console must be used to record messages. In default the Console station is 111. From the console dial 8901 and
follow the voice prompts to record Company Greeting messages. Full instructions for recording greetings are given by
the Voice prompts. If the VMC card is installed then dial 8902 to record DISA messages. The VMU also contains
default greeting messages for each mode but that message says only “x greeting message not recorded”
All prompts except the initial greeting message are already recorded on the MBU. The user should only need to
program Day, Night, Lunch Time, Holiday and extended greetings as required.
DISA No Digits Dialed (End of Message) Transfer Location
If a caller dials in to the system, listens to the Auto Attendant main greeting and does not dial any digits, what is the
disposition of the call? Using 05-20-02, the call can be routed to a live operator or to one of the 6 virtual mailboxes
within the G1E system so that a message may be left.
Programming Standard DISA
This assumes that you have followed the previous instructions to record DISA messages.
Set the timers in Mode 05-01-04 and 05-11-04, 05-17-04 to select answer time for Day, Night and Lunch
Set in mode 05-07-04 whether unsuccessful or no dial calls will revert to the operator or be disconnected.
Set in Mode 05-08-06 the time interval between retries when the call is attempting to connect to a station. It is
important that the DISA timer is set to longer than the Call forward no Answer timer or DISA calls may not go to the
VM when required.
Set in Mode 05-08-07 the time interval that is left for the customer to complete dialing after hearing the greeting
message.
If Polarity reversal or Clear Forward are used then set the appropriate mode to suit your network.
It is preferable to use DISA busy tone detect to clear down calls as no input is required from the central office.
If callers are to access an outside line after DISA answers then this must be enabled in Mode 05-11-05. Calls through
the system using this feature will be controlled by mode 05-06-06 which is a timer to make certain that calls do clear
down when 2 trunks are tied together. When a timer is set, the parties to the call will receive a tone just prior to the
time elapsing and can send a DTMF digit to the system to extend the call for another time period before again alerting
the parties to the next timeout period.
Set Mode 05-11-06 to the number of retries that an unanswered call or a call to a busy station will make before
disconnecting the call. If supervision is available to clear down when the caller hangs up or DISA Busy tone detect is
used then this should be set to 9 which means that it will retry until the caller hangs up.
Mode 05-15-01 sets the date stamp setup whether it is US order or English order.
Mode 05-16-03/04 Enables / Disables dual language service and selects which digit to dial to access the second
language service after DISA answer.
If Callers are allowed to access an outside line then a password must be set in Mode 13-02