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Toshiba STRATA CIX, Programming Manual

The Toshiba STRATA CIX is a cutting-edge telecommunications system, designed to enhance communication and productivity in business environments. Easily navigate its features and functions with the comprehensive User Manual, available for free download from manualshive.com. Maximize the potential of your STRATA CIX with this user-friendly manual.

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Strata CIX Voice Mail Programming    01/07

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Interactive Voice Response (IVR)

9

The Interactive Voice Response (IVR) Feature Group can relay specific computer database 
information to callers over the telephone based on an individual’s unique input from the touchtone 
dial pad. Database information can reside on the IVR system’s hard drive or in an external database.

A voice mail IVR application script is customized so that callers can get the information they need 
anytime that data is available. Information received from the database, can be spoken back to the 
caller in a number of different ways: date, time, dollars and cents, numbers or predetermined 
phrases.

This chapter gives instructions on using the IVR User Agent and IVR Alias Editor functions. 

IVR User Agents

A User Agent is defined as an automated object in the system that represents and processes calls on 
behalf of a user. For the IVR Application Suite, the IVR User Agent is defined as a company or 
department who authorized an application to run.

Notes

•

Only an Administrator or higher level user can create/delete/edit a User Agent.

•

IVR User Agent is not Class of Service (COS) dependent.

Figure 9-24 IVR Screen

7307

Summary of Contents for STRATA CIX

Page 1: ...Strata CIX Programming Manual Volume 2 Stratagy ES Voice Mail Application Release 5 ...

Page 2: ...ntial damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED...

Page 3: ... notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd pages support_dealerlocator html or call 800 222 5805 and ask...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ...g the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the wa...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...1 4 Unified Messaging UM 1 4 Text To Speech TTS 1 5 System Software 1 6 Windows XP 1 6 Diagnostic Programs 1 6 eManager Software 1 6 System Integration 1 7 Proprietary Integration 1 7 Centralized Voice Mail 1 7 Maintenance 1 8 Trace and Log Utilities 1 8 Chapter 2 eManager Log on to eManager 2 2 eManager Profile 2 3 Backup Database Utility 2 7 Restore Database Utility 2 8 Options 2 8 Select Equipm...

Page 8: ... 3 2 Main Menu 3 3 Change System Date Time 3 4 Holidays 3 4 Add Holidays 3 5 Delete Holiday 3 5 Copy To 3 5 Configuration Wizard 3 6 Use Configuration Wizard 3 6 User Setup Wizard 3 6 Use User Setup 3 6 Telephone Systems 3 7 Add Integration Group 3 10 Delete Integration Group 3 10 Add or Delete Switch Type 3 11 Answer Methods 3 12 Add Answer Methods 3 13 Delete Answer Methods 3 13 Voice Ports 3 14...

Page 9: ...Mailboxes 4 4 Edit COS for Mailboxes 4 4 User Mailbox 4 5 Reserved Mailboxes 4 5 Create User Mailbox 4 5 Modify User Mailbox 4 6 Delete User Mailbox 4 6 Copy Mailbox 4 6 User Mailbox Reports 4 7 Mailbox Editor Menu 4 7 Refresh Function 4 7 Lock Function 4 8 Reset Function 4 8 Mailbox Search Function 4 8 Mailbox Editor Screens 4 9 Mailbox Header 4 9 User Mode 4 12 Auto Attendant 4 16 Unified Messag...

Page 10: ...n MDN 7 3 Components 7 3 Server Components 7 3 Client Components 7 3 Installation 7 6 Server Installation 7 6 Client PC Installation 7 9 Using Outlook 2000 98 7 10 Using Outlook XP 2002 2003 7 11 SMTP Dedicated Gateway Server 7 13 Installation 7 13 Configuration 7 14 Record Voice Messages Using Windows Sound Recorder 7 15 Send WAV File as Voice Message 7 16 Chapter 8 Text to Speech TTS Hardware So...

Page 11: ...reen s Extension Field 11 1 Notify s Template Editor Parameter Field 11 1 Singular Tokens 11 2 Replaced or Variable Tokens 11 4 Defined Tokens 11 7 Chapter 12 System Reports Data Retention 12 1 Report Types 12 1 Report Elements 12 2 Reports 12 2 Run Print Save E mail Report 12 2 Port Information and Statistics 12 2 Mailbox Information and Statistics 12 6 System Information 12 10 Custom Reports 12 ...

Page 12: ...Contents vi Strata CIX Programming Vol 2 01 07 IVR Alias Editor 13 6 Run IVR Alias 13 6 ASR Sync 13 6 SES Restart 13 7 ...

Page 13: ...d deleting mailboxes e g COS user Distribution List AMIS and Direct Send Voice Chapter 5 Fax Server chapter to be added later Chapter 6 Automatic Speech Recognition ASR covers how the ASR feature operates and how to install the required hardware software Chapter 7 Unified Messaging UM covers how the UM feature operates and how to install the required hardware software Chapter 8 Text to Speech TTS ...

Page 14: ...Press Indicates entry of a single key For example Type prog then press Enter Arial Bold Represents LCD displays tokens or custom IVR functions For example M Italics Represents parameter and menu screen field names and book titles For example hot_box parameter Extension field Plus Shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Exampl...

Page 15: ...itle page Strata CIX General Description Strata CIX Application and Documentation Library CD ROM Strata CIX Installation and Maintenance Manual Strata CIX Stratagy Voice Processing User Guide Strata CIX Stratagy Voice Processing Quick Reference Guide Strata CIX Stratagy Voice Processing System Administrator Guide For authorized users Internet site FYI http fyi tsd toshiba com contains all current ...

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Page 17: ...Answering as standard features with Fax Server feature to be added later ASR AA UM TTS Email and IVR as options See Chapter 4 Voice Processing for more details User Agents Stratagy ES is a system capable of numerous applications Most applications are performed by software objects that hold properties and privileges for various functions These objects are called User Agents Similar to the User ID c...

Page 18: ...er s name on the dial pad If Stratagy ES is equipped with ASR AA callers can also say the user s name and be routed to the extension they want Stratagy ES can also be set up to direct rotary callers to an operator for assistance Additionally if the line is unanswered or busy the call can be routed to another extension or to the company operator If all extensions are unavailable callers can hold or...

Page 19: ...R Automated Attendant ASR AA Feature Group provides a set speech enabled automated attendant function This section will include some detail on the technology of Feature Groups Enabling Feature Groups Feature Groups are enabled by purchasing a license for the feature group through the Toshiba FYI site at http fyi tsd toshiba com Once you have purchased the license follow the detailed instructions i...

Page 20: ...ed Messaging UM for details on this feature Stratagy ES integrates with e mail servers to insert voice messages into an e mail client in box Stratagy ES provides two Unified Messaging client solutions Microsoft Outlook Integration and Internet Protocol IP Integration For a complete Unified Messaging solution the Voice Mail Application must also be equipped with the Fax Server Feature Group feature...

Page 21: ...nt that supports SMTP POP3 e g Eudora Pro Netscape Messenger receives Stratagy ES voice messages as e mail messages with audio voice messages file attachments Though not as proficient as the Microsoft Outlook Integration the Internet Protocol IP Integration provides limited Unified Messaging capabilities for users who want to use an e mail client other than Microsoft Outlook IMAP4 synchronization ...

Page 22: ...ese screens serve as the basis for configuring and programming the voice mail basic system operating procedures Voice Mail configuration consists of ten screens Mailbox Mailbox COS Distribution List IVR AMIS Gateway and Proxy VPIM Gateway and Proxy Direct Send Voice and Direct Send Fax not supported at this time In addition to the configuration screens you can also run reports using preprogrammed ...

Page 23: ...ital telephones of the Strata CIX users have the ability of recording live telephone conversations directly into voice mailboxes on the Voice Mail Application Note Once the Record button is pressed the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interva...

Page 24: ...ily performed by trained administrators and technical personnel Trace and Log Utilities These features are used to analyze the voice mail functions and system operation for development and troubleshooting Voice mail traces system behavior without shutting down the system The Trace function starts at system startup time and logs the information related to each individual call mailbox port thread an...

Page 25: ... Virtual Web Server and Manager creates a virtual World Wide Web environment in Strata CIX and Stratagy ES This technology enables eManager to view Strata CIX and Stratagy ES as service providers providing services for the system administrator Microsoft Internet Explorer browser access Virtual Web Service enables System Administrators to access Strata CIX and Stratagy ES using the Internet Explore...

Page 26: ... from the left hand portion of the screen and click Connect The eManager Main Menu displays see eManager Main Screen on page 2 12 or if no Network Domains appear in the window you must go to the eManager Profile windows to add them Important If the Stratagy Voice Mail System is not running you receive a warning that you cannot connect to the MAS Media Application Server and log onto the voice mail...

Page 27: ...on page 2 3 5 Click Add Modify or Delete 6 To exit the screen and return to the previous screen click Back Table 2 1 Login Accounts Screen Fields FIELD DESCRIPTION User Name Enter the new User name The initial user name of the administrator is Administrator Possible values Alphanumeric characters Note The administrator user name cannot be changed Password Enter the new password The initial passwor...

Page 28: ...tion This level can be assigned the following responsibilities for specified mailboxes define class of service set up user s Options Auto schedule and Notify screens and report generating capabilities Level 4 The single client user has access to only his her personal objects Note Access to menu functions vary by access level Functions that are disabled appear grayed out on the menu Directory Folde...

Page 29: ...x Click OK Note The creation of a domain name is not mandatory A piece of equipment can be added directly to the root network or to rename a Domain select it from the drop down menu and click Rename Type the name in the pop up box Click OK or to delete a Domain name select it from the drop down menu and click Delete 4 In the Equipment section fill in the appropriate fields based on the description...

Page 30: ...fault levels to the User Name or click More and modify the list s for the individual user Menus Options that have an arrow next to them can be expanded further If you uncheck an option it will be grayed out for this user in eManager menu Parameters A list is displayed showing the CIX commands parameters that are available along with the permission given H hide R read W write For example if you cha...

Page 31: ...rom the Import Selections list 4 Click Submit To export a partial profile database 1 Check Export Partial Database 2 Type c export xls in the Browse field 3 Highlight the items in the Export Selections box that you want to export 4 Click Submit Backup Database Utility This procedure backs up the eManager Profile database 1 Locate and select the eManager program directory on your hard drive The Bac...

Page 32: ...tore 3 Click Restore The system restores the database and displays the progress on the screen 4 When the restore is complete click Disconnect and close the screen Options This function allows you to update the password and personal directory folder name 1 From the Login Manager menu click Options The Options screen displays shown right 2 Type old and new passwords in respective fields and confirm ...

Page 33: ...ng columns are shown Generation Time date and time assigned by the FYI application when it creates the container file File Name specified by the administrator when the container file was created in eManager using the Upload button MAS Serial Number defined in the header of the container file Local Status Local MAS The MAC address in this container file is the same as the local MAS host MAC address...

Page 34: ...ins in the field after pasting the file 3 If the file name was filled in automatically change the file name so that it is unique to the file If you copy pasted the file into this screen you need to enter a unique file name Note File names must conform with the Windows filenames and conventions If the file you uploaded does not have an xml extension you must add it before saving the file 4 Click Sa...

Page 35: ...ile 2 Click View The MAS Licensing Container File displays sample shown below View Current Licenses 1 From the MAS Licensing screen make sure that none of the listings in the License Container Directory is highlighted Note To remove a highlight press Ctrl and click the highlighted item 2 Click View Current Licenses eManager checks the status of the license activation through each application s lic...

Page 36: ...in screen shown below displays Verify the information on this screen It contains the System type and Software version Notes You can verify the Strata CIX system type and the software version on the Title screen shown above The software version is organized as follows b Example AR3 00 MJ033 00 b A Country code USA Canada Mexico b R3 00 CIX Release 1 01 b MJ0xx 00 Strata CIX software version Program...

Page 37: ...into the following subjects Note The FeatureFlex options on the menu display only when you are connected to the Media Application Server Basic Configuration see Chapter 3 Voice Mail Configuration Advanced Configuration see Chapter 3 Voice Mail Configuration Utilities for Reports see Chapter 12 System Reports for Tools see below Help see Help Topics on page 2 13 Switch Equipment Takes you back to L...

Page 38: ...le driver A preprogrammed USB RainBow SuperPro Dongle is used to access the eManager at a client PC via IE Browser not at the eManager Server How to Prepare the Client PC 1 Install the Rainbox Technologies Inc Sentinel Driver 2 Install the MLA dll by copying the file to the target PC System32 folder recommended 3 Register the MLA dll by clicking Start Run and browsing for the regsvr32 file shown r...

Page 39: ...er to Table 2 1 for the list of approved applications Table 2 1 Anti Virus Software Application Configuration Notes PC cillin Internal Security 2005 Should not be run in batch mode when running any other applications Symantec s Norton Anti Virus 2005 Script blocking option must be un checked McAfee Virusscan 2005 Ver 9 0 Script blocking option must be un checked ...

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Page 41: ...vel or higher Changes made in these screens are not active until the voice mail system is restarted using the Stratagy ES Server Control Service The Configuration is divided into two sections Basic and Advanced The Basic Configuration menu consists of the following voice mail options Date and Time System Holidays Voice Mail Configuration Configuration Wizard User Setup telephone wizard The Advance...

Page 42: ... is restarted the screenremainsopen Update Voice Mail Database Changes made to the eManager Configuration screens are not implemented in the Stratagy ES software database until you click Submit on the individual Configuration screen and restart the voice mail system Configure Voice Ports There are three screens that are required to properly configure voice mail voice ports for answering calls Tele...

Page 43: ...tion List IVR AMIS Gateway AMIS Proxy VPIM Gateway VPIM Proxy Direct Send Voice Direct Send Fax User Mode Auto Attendant Chains Groups Fax Menus Info Auto Notify Unified Messaging ASR Auto Attendant Utilities VM Port Status VM Tracer VM Tracer File IVR Alias Editor Run IVR Alias ASR Sync Log Out Help Help Topics Context Help About CIX eManager Voice Mail Advanced Configuration Reports VM Phone Sys...

Page 44: ...creen Holidays There is no limit to the number of holidays that can be added to the table Holidays defined in this screen can be used in the Auto Scheduling and Notify screens of a mailbox The Holidays screen see Figure 3 1 displays the programmed holidays for the system Figure 3 1 Holidays Screen with Sample Data The left side of the screen has a drop down menu where you can create select up to 9...

Page 45: ...ical order 7 Click Submit Your changes are saved and the screen remains open A dialog box displays The changes are added to the voice mail database the next time voice mail service is shutdown and restarted Delete Holiday 1 From eManager Main menu click Basic Configuration Holidays The Holidays screen displays see Figure 3 1 2 On the left side of the screen select from the drop down menu the list ...

Page 46: ... Wizard process is complete click Finish User Setup Wizard The User Setup wizard provides the creation of extensions and mailboxes for telephone users and typical setup scenarios to associate the extensions and mailboxes The following basic options are available on the screen Create Primary Extension with mailbox Create Primary Extension sharing the same mailbox Create mailboxes and route them to ...

Page 47: ...gramming for CTX Proprietary Integration Reserved Mailboxes e g 990 998 etc and the factory recorded company and instructional greetings for mailbox 990 The Telephone Systems screen see Figure 3 2 Table 3 2 enables a user to define all telephone systems which are either directly connected to the Stratagy ES MAS or are host telephone systems of one or more mailbox owners Important When configuring ...

Page 48: ... SMDI and CTX Proprietary If you choose SMDI the Serial Port and Max Ext Length fields to the right on the screen must be filled in Serial Port Defaults to blank Possible values are COM1 COM2 Max Ext Length Maximum number of digits the connecting switch expects to receive specifically for message notification Standard is 10 Some switches are limited to seven digits Possible values 1 10 Note The St...

Page 49: ...tone detection Number of milliseconds delay after flash hook Which DTMF tone to listen to for answer detection Which DTMF tone to listen to for hangup detection What to dial AFTER dialing the user ID extension What to dial BEFORE dialing the user ID extension What to dial when the system first starts up What to dial when the system performs a shutdown What to dial when a port goes off hook Number ...

Page 50: ... bottom of the Integration Dial Codes list to locate three parameters Call Agent IP Address Simple Network Management Protocol SNMP Community LIPU IP Address MAS Change the Call Agent IP Address to the IP address that has been assigned to the Strata CIX LCTU Enter the SNMP Community name that has been assigned in the target Strata CIX Verify change the IPU IP Address that has been assigned to the ...

Page 51: ...s Click OK again The name is added to the drop down menu for the Switch Type field Click Submit The new switch type is saved with the settings that appear on the screen at the time it is saved or to delete Switch Type From the Switch Type field select the switch type that you want to delete Click Delete A dialog box asks you to confirm the deletion Click OK The Telephone System Integration screen ...

Page 52: ... order Telephone Systems Answer Methods and Voice Ports See Configure Voice Ports on page 3 2 Figure 3 3 Answer Methods Screen with Sample Data Table 3 3 Answer Methods Screen Fields FIELD DESCRIPTION Answer Method Name A label that is assigned to the Answer Method This name is carried over to the Voice Ports screen Defaults to Default_Name Max 34 characters Underscores are allowed Example IVR Gre...

Page 53: ...r agent Enter the User Agent number and click OK 6 Using the spin button to the right of the Number of Rings To Answer field select the number of rings 7 Using the drop down menu select an available Telephone System Integration Group 8 Click Submit Your changes are saved and the screen remains open A dialog box displays 9 Click OK The changes are added to the voice mail database the next time voic...

Page 54: ...lled Extension Specific telephone system s extension or terminal number e g Centrex application 0001 Voice mail uses this value for SMDI integration Important Be careful when making your entry in this field The voice mail system does not validate your input Answer Method Indicates integration group connected greeting mailbox and number of rings needed to answer calls Defaults to Default_Name Notif...

Page 55: ... screen remains open A dialog box displays 5 Click OK The changes are added to the voice mail database the next time voice mail service is shutdown and restarted Display Voice Port Status 1 If you are logged on to eManager click Utilities Tools Port Status and the screen displays shown at right 2 To view statistics on an individual port example screen shown at right double click the port listing o...

Page 56: ...t s functionality SMDI Serial ports used for voice mail SMDI Resource Serial ports available as a resource for Stratagy ES e g IVR The Serial Ports screen see Figure 3 5 Table 3 5 enables you to assign a COM port to a specific application e g IVR or integration e g SMDI Figure 3 5 Serial Ports Screen with Sample Data Table 3 5 Serial Ports Screen Fields FIELD DESCRIPTION Port Name Display only Def...

Page 57: ...e voice mail database the next time voice mail service is shutdown and restarted Telephone System or Resource Name Possible values are Blank When Assigned As field reads Available this field is blank Telephone System If reserved as a SMDI in the Assigned As field you must enter a Telephone System name Resource Name If reserved as a Resource in the Assigned As field you must enter a Resource Name N...

Page 58: ...up Limit Figure 3 6 Notification Groups Screen with Sample Data Table 3 6 Notification Groups Screen Fields FIELD DESCRIPTION Group ID Name of Notification Group Can refer to specific application e g IVR AMIS Group of Voice Ports Defines ports that belong to the notification group ID e g 1 10 32 43 Group Limit Defines the percentage of ports within a group that must be busy before outbound notific...

Page 59: ...up should be numerical and an existing port number 6 In the Group Limit field use the spin button or typeover the number in the field to select the percentage 7 Click Submit Your changes are saved and the screen remains open A dialog box displays 8 Click OK The changes are added to the voice mail database the next time voice mail service is shutdown and restarted Delete Notification Group 1 From t...

Page 60: ... calls handled by the ports This screen provides the groups and group ID information for the Port Group Statistics Report See Port Group Statistics Report on page 12 4 Figure 3 7 Port Statistics Screen with Sample Data Table 3 7 Port Statistics Screen Fields FIELD DESCRIPTION Group ID Any number starting with 1 Group of Voice Ports Ports in the group Entry can be a single multiple or a range of po...

Page 61: ...ngle multiple or range of ports e g 1 4 10 12 5 Click Submit Your changes are saved and the screen remains open A dialog box displays 6 Click Yes The changes are added to the voice mail database the next time voice mail service is shutdown and restarted Delete Port Statistics Group 1 From the eManager Main Menu click Advanced Configuration Systems VM Port Statistic The Port Statistics screen displ...

Page 62: ...led Action Name of action to be executed Action name must be a registered TCL command name Next run Display only Date and time the next change occurs mm dd yyyy hh mm Time is expressed in military format 24 hour clock If a record is disabled this field displays the word NEVER Timetable Section Effective from Day of week and calendar date mm dd yy when the action is scheduled to start At Time in hh...

Page 63: ...ected Repeat in the At field you must now select a day of the month from the drop down menu in the On The field Possible values are 1st 2nd 3rd 31st 11 Click on second portion of the On The field and use the drop down menu to select the frequency Possible values are Day of Month Active Day in Month 12 Highlight the days of the week in the Active Days field 13 Click Submit Your changes are saved an...

Page 64: ...nguage At present the two available languages are American English system default and French Important American English is the standard language of the Stratagy ES software Spanish prompts are also available as an option part number SES SPANISH SYS Other languages for system prompts as well as the Voice Mail Soft Keys is a custom option that is available from Toshiba DSD s Integrated Software Solu...

Page 65: ...ime voice mail service is shutdown and restarted Change Mailbox Language Setting See Chains Groups Fax on page 4 31 for information on the required settings Edit Prompts The Edit Prompts function enables you to configure the prompts so that specific languages are used where needed in the system Important Prior to performing this procedure you must have a language prompt file saved in the c stratag...

Page 66: ...he telephone for each command The recordings are for verifying voice commands at runtime and do not play back unless the system is not confident about the match and wants to confirm the user s choice Note This screen works in conjunction with the Mailbox Menus screen Figure 3 10 Voice Menu Screen Table 3 10 Voice Menu Screen Fields FIELD DESCRIPTION Prompt Recording Phone Number Enter the extensio...

Page 67: ... application 6 Click Disconnect when you are finished recording 7 Click Play to verify what you have recorded 8 Click Submit when you are finished 9 Proceed to the Menus screen in Mailbox Editor to set the voice command for the application Important Without setting the Menus screen the voice command is invalid Delete Voice Command 1 From the eManager Main menu click Advanced Configuration System V...

Page 68: ...m parameter and cannot be created by the individual installer technician Deleting a parameter could cause the system to fail if the parameter is tied into more than one operation We recommend that you use the Windows XP Backup Utility see Backup Procedure on page 13 1 to periodically preserve system data Before making changes to this selection ensure you have a current backup Figure 3 11 Parameter...

Page 69: ...tion in the field Be sure to check Table 3 11 for the parameter s valid entries Drop down List A parameter that has set values e g true false can be changed using the drop down list provided for the field Select one of the values in the list by clicking on the value Dialog Box Double clicking on a parameter field with element values e g prompt file etc produces a dialog box for editing as well as ...

Page 70: ...e Figure 3 11 right click anywhere in the Parameter Names or Values fields A pop up box displays with the words Add and Remove 2 Click Add The Add a System Parameter screen displays 3 Type the new parameter s name and its appropriate value Note The required prefix sys is automatically added by the system 4 Click OK The parameter is saved and displays alphabetically in the parameter list on the scr...

Page 71: ...rive that must be free in order for Stratagy ES MAS to accept new AMIS messages If free space is less than this figure The Stratagy ES MAS tells the calling AMIS system that the hard drive is full Default 5 percent sys_amis_enabled Whether Stratagy ES processes incoming AMIS calls Possible values True Voice mail processes incoming AMIS calls False default AMIS calls told that this node is not acce...

Page 72: ...Possible values 0 disabled default 1 enabled sys_asr_login_aliases Aliases for the word Login To be used in ASR Auto Attendant Every alias to be separated by a space and multiple words in an alias to be connected with an underscore Please also add an aslia vox file in the StratagyES Scripts ASR_AA_data prompts directory Default user_log_in mailbox_log_in log_me_in access_mailbox mailbox_log_on use...

Page 73: ...al frequency and dual frequency with cadence Each tone description consists of a comma separated by a list of numbers Possible values Single Frequency ID F1 F1Dev Leading_Edge Dual Frequency ID F1 F2 F1Dev F2Dev Leading_Edge Single w cadence ID F1 F1Dev On OnDev Off OffDev Repeat Dual w cadence ID F1 F2 F1Dev F2Dev On OnDev Off OffDev Repeat where ID Fax Carrier Tone this should be 103 F1 F2 Frequ...

Page 74: ...fied in the DONE chain of the initial User ID default is 990 This gate prevents the transfer of a dead phantom call to the Operator on those switches that do not have disconnect supervision Voice mail does not perform the gate action when the Extension field begins with the character Possible values True default When prompted the Caller must say yes to complete the chain and transfer False Caller ...

Page 75: ...timeout or pound sign is required to terminate the mailbox number This latter procedure is compatible with earlier versions of Stratagy Possible values 1 8 Default 8 sys_fixed_len1 Maximum number of digits voice mail expects when a caller dials a mailbox number beginning with 1 When changing this value make certain that it is still possible to log in and send messages to all existing mailboxes tha...

Page 76: ...ake certain that it is still possible to log in and send messages to all existing mailboxes that begin with this digit For example if there are five digit mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 sys_fixed_len6 Maximum number of digits voi...

Page 77: ... is exceeded for a message it can not be distributed or copied The purpose of this setting is to limit the number of copies that can be created if there is a loop in the distribution list or copy box structure A loop can occur for example when two distribution lists include each other as members Default 2 sys_language_table Sets language name and language ID in system Possible values American Engl...

Page 78: ... wild character For example specifies all producers Note also specifies all producers flags Defines the action to be taken on the trace information generated Possible values are 0 store only 1 store and display 2 neither store nor display 3 display only cycle The number of days of history to keep for this trace Default C StratagyES Message_Log 1 0 5 Displ 1 3 5 where C StratagyES Message_Log file ...

Page 79: ... 5000 ms sys_maximum_box_length Maximum number of digits voice mail expects in the case that the maximum number of digits voice mail expects for the beginning digit of that mailbox number is not defined Default 5 sys_min_guest_box Starting mailbox number that may be used when creating a Guest Mailbox When used with the sys_max_guest_box parameter they limit the number of Guest Mailboxes that can b...

Page 80: ...ng a message Requires users press at end of entries sys_nam_maxlen Maximum number of milliseconds for recording a user s name The name recording is used for directory access and whenever voice mail tries to identify the mailbox number Possible values number of milliseconds Default 10000 ms sys_name_announce Sets the name announcement at user log on Possible values True System announces the user s ...

Page 81: ... all prompts are not completed True Q token saves the messages False Messages are not saved if prompts are not completed Possible values true false Default false To enable remove the starting and set the value sys_pending_threshold Threshold value determining message pending in seconds Default 2 secs sys_play_skip Number of seconds message rewinds or skips forward during message playback when a us...

Page 82: ...er is not currently supported Default Q1 enables any line to be used sys_short_direct_send What voice mail plays when the Direct Message Mailbox Number usually 998 is entered followed by the mailbox number Possible values True You entered and the user s name recording plays False default Mailbox s current greeting plays as if received a Ring No Answer sys_short_pause Duration of the short pause in...

Page 83: ... site System Administrator Default blank sys_smtpserver_maxconn Defines the maximum number of connections allowed to this voice mail SMTP server by client applications If set to zero then the server is not available to the client UM client seats are fixed to mailboxes This value can be used to limit net work traffic if necessary Default 10 sys_smtpserver_types2accept Defines MIME types that this v...

Page 84: ...s the length of pause time in ms during Auto Recording If the Auto Recording is paused longer than this the recording is terminated Default 60000 ms sys_tmo_dir_interdigit Specifies the timeout in milliseconds that Stratagy waits between two consecutive digits during Directory lookups Possible values number of milliseconds Default 5000ms sys_tmo_dtmf Amount of time in milliseconds voice mail waits...

Page 85: ...interdigit_timeout Specifies the timeout in units of 100 ms that voice mail waits between two consecutive digits Possible values number of milliseconds Default 1200 ms sys_tmo_menu Amount of time in milliseconds voice mail waits before repeating a choice menu Possible values number of milliseconds Default 2000 ms sys_tmo_serial Maximum number of milliseconds voice mail waits for a response when co...

Page 86: ..._um_unknown_name Configures a name for unknown senders in SES Anonymous unspecified Note Some anti spam filters do not pass on e mail from ambiguous sources Check with your e mail administrator for acceptable entries Default unknown sys_voicehome_num_rings Set number of rings before Voice Home application hangs up to call Default 4 sys_voicemail_pilot_number Defines the hunt group pilot for the vo...

Page 87: ...tem distribution list or a user mailbox It is the properties of the User Agent that determines it s identity Once a User Agent is created and defined as a mailbox the system software voice prompts and Administration screens refer to it as a mailbox and not a User Agent To better understand this concept consider a User Agent to be a template that can be used to form numerous applications The follow...

Page 88: ...t currently supported User Agent 989 AMIS Loopback User Agent used by other AMIS nodes for testing the network Any AMIS message directed to this User Agent is sent back to the sender if accessible to Stratagy By default the User Agent is disabled See the voice mail system configuration parameter sys_amis_ltm under AMIS User Agents on page 10 5 User Agent 998 Direct Send Voice Direct Send Voice Use...

Page 89: ... following rules apply to Classes of Service Mailboxes can be taken out of COS by selecting the No COS selection in the Class of Service field Established mailboxes given a COS number after their creation only inherit changes that are made after they have been included in the group A COS User Agent cannot be deleted until its COS number has been removed from all dependent mailboxes If a COS is cop...

Page 90: ... be unique If the number already exists the Stratagy ES indicates that the User Agent could not be created 4 Optional Type a COS number into the field or use the drop down menu to select a pre existing COS number The field defaults to No COS Note Since COS relationships can have several layers confusion may occur if layers are not properly planned out and maintained 5 Click OK The Creating dialog ...

Page 91: ...alues are copied into a new Guest User ID upon initialization Note This mailbox is located in the Mailbox COS option Mailbox 997 Defaults Box Mailbox voice mail uses for the default values when creating a new mailbox The field values are copied into a new mailbox upon initialization See the System Configuration parameter sys_default_user_agent on page 3 34 Mailbox 999 System Administrator Mailbox ...

Page 92: ...nager Main menu click Advanced Configuration Voice Mail Mailbox The Mailbox Editor tab screens display see Figure 4 13 on page 4 9 2 Click Delete UA A pop up box displays 3 Type a single User Agent number e g 881 a range of numbers e g 800 804 or a combination of both separated by commas e g 800 802 881 888 you want to delete in the Range field Note Field defaults to the user agent on the screen a...

Page 93: ... two identical versions of the this menu the Mailbox Editor Menu that displays user mailboxes and the COS Mailbox Editor Menu that displays Classes of Service Both versions have the same tab screens and fields User Mode Auto Attendant Chains Groups Fax Menus Info not on COS Auto Notify and Unified Messaging Together these screens provide the basis for programming all user information control and S...

Page 94: ...ailbox Mailbox Search Function The display varies depending upon Mailbox Editor The COS Mailbox Editor only displays existing COS in the system while the Mailbox Editor displays user mailboxes Access Level If you are assigned a department access level your screen displays only the mailboxes you have been assigned to administer Search for Mailbox 1 From the Mailbox Editor screen move that portion o...

Page 95: ...e 4 17 and Table on page 4 24 Chains Groups Fax see Figure 4 18 and Table on page 4 31 ASR Auto Attendant see Figure 4 19 and Table on page 4 37 Info see Figure 4 20 and Table on page 4 39 Menus see Figure 4 21 and Table on page 4 42 Auto see Figure 4 22 and Table on page 4 44 Mailbox Header The first seven fields i e Mailbox ID Security code Class of Service COS Extension Name 1 and 2 and Comment...

Page 96: ...tc or contents greeting directory etc Name 1 The first of two names voice mail searches when a caller uses the directory default 411 The field is 16 characters long Entries can contain any alphabetical characters Digits 2 9 are allowed for entry by the System Administrator via a tone dialing telephone s dial pad They cannot contain spaces or digits 0 and 1 For most companies this is the mailbox us...

Page 97: ...ectory leave this field blank Note This field displays at the top of all Mailbox Editor screens Security code Password up to 16 digits long that permits the user access to this mailbox The security code insures that only appropriate users can change a greeting record a custom busy message listen to messages left for this mailbox or change option settings The initial value is the number of the new ...

Page 98: ...field was set to 5 and the user created 3 Guest Mailboxes Guests would now display 2 Possible values 1 99 Number of Guest Mailboxes the user can create 0 Default User cannot use the Guest Mailbox feature Record Name Whether the user can record his her name for playback identification to a caller Possible values On Default User can record his her name Off User cannot record his her name Slow menu D...

Page 99: ...hard drive Purge Messages in days Number of days before a message is set for purging deletion Whenever a user accesses his her User ID and presses 1 to Play Messages the system tells the user how many messages will be automatically deleted when he she exits the Main Menu This field is three digits long CAUTION Once a message is deleted by purging there is no way to retrieve it Possible values 0 pu...

Page 100: ...age When the user exits the Play Messages Menu the system returns to default speed unless the User alternate rate at login field is set On Possible values 0 normal 1 10 fastest Default 0 normal User alternate rate at login Whether the selected Alternate Rate applies at login Possible values On Default Alternate Rate applies at login Off Alternate Rate does not apply at login Default speed applies ...

Page 101: ...ox Possible values 0 999 minutes Default 0 New Urgent Message Enable Copies an urgent message to the destination mailbox Possible values On Copies urgent message to another mailbox Off Default Does not copy a urgent message to another mailbox Destination Mailbox that receives a copy of this mailbox s urgent messages Note Messages can be copied more than once System parameter sys_hub_count determin...

Page 102: ...hich mailbox belongs Determines dial codes used to Call transfer Turn On Off Message Waiting Lamp MWL Note If the target destination for a mailbox is on a different phone system than the voice mail is connected to different transferring dial codes and progress tones may be required Use this field to define that phone system Telephone System Integration groups are added using the eManager s Advance...

Page 103: ... Calls to this mailbox are never transferred to an extension The greeting plays immediately Off Default Do Not Disturb is Off Screen calls Whether voice mail asks the caller to record his her name before attempting a transfer to the user s extension enabling a user to accept decline or transfer the call Possible values On Voice mail asks the caller to record his name and then attempts to reach the...

Page 104: ...Outside callers can only press to send a message Play Please hold prompt Whether voice mail plays Please hold while I try to dial that extension while transferring a call Possible values On Default Plays recording while transferring a call Off Does not play recording ASR Enabled If this field is set to On the mailbox user can use speech recognition features Possible values On Default Plays recordi...

Page 105: ...alue to the parent s COS is only temporary and lasts only until the next scheduled change Possible values 0 1 7 Default 0 no instructional greeting plays Maximum length in seconds Maximum greeting length seconds for each custom greeting recorded by the user Whether the user can change the current greeting Possible values 0 user cannot record or change greetings 1 999 Default 45 Busy Greeting Greet...

Page 106: ...n page 4 9 for field definitions Unified Messaging Enable Disable the Unified Messaging for this mailbox Email configuration Email account E mail account number assigned by the server Example jdart toshiba com Default blank Email username Alternative e mail user name If this field is filled in voice mail uses it to log into the e mail server for IMAP4 and POP3 functions If this field is left blank...

Page 107: ...essage to Personal folder Default for IMAP4 field Saves the message to a personal folder Field defaults to 1 for users with dual or multiple message folders and to 0 for single queue users To use folders 2 8 the user s mailbox must be set for multiple folders Note Message folders single dual multiple are set in the User Mode tab screen Delete the message Deletes the message Message Disposition Not...

Page 108: ...ible values Normal Default Lower Pitch Higher Pitch Authentication method Indicates the authentication method to be used when accessing TTS Possible values None Default No password encryption supported Only Only sends e mail password if Authenticated Post Office Protocol APOP encryption is supported Try Tries sending password if APOP encryption is supported otherwise sends password as text Note AP...

Page 109: ...n such as the mailbox s extension number when lighting a message light to streamline notification set up Notification can occur based on the following Days of the week Hours of the day Time interval between notifications e g every 30 minutes Number of times to repeat notification process e g two times Templates Templates are general notification actions which may be used for any number of Notify r...

Page 110: ...o after every retries and variable Notify Record Setup Event Notification type for this record Possible values Normal Message Notify user of new messages in his mailbox by lighting the message light or calling a telephone number Notification begins when a message is left in the mailbox User notified of new messages in his mailbox by lighting the message light calling a home telephone calling a cel...

Page 111: ... enter 1 when you define Maximum Times Disk Space Notify user usually System Administrator when available hard drive space is low Notification begins when the available hard drive storage space reaches the predefined limit Notification ends when the maximum number of tries Maximum Times has been reached There are four possible settings for this event Disk Space 5 Disk Space 10 Disk Space 20 and Di...

Page 112: ...EmailNotify E mails the user at a valid e mail address entered in the variable field Notifies user that voice messages are in his her mailbox EmailFaxNotify E mails the user at a valid e mail address entered in the variable field Notifies user that a fax message has been sent Use this title with Fax Failure and Fax Success events EmailNotifyUrgent E mails the user at a valid e mail address entered...

Page 113: ...ming Language up to 17 characters long Default blank Active Days Days of the week to which notification is restricted Highlighted days are active Days not highlighted are inactive Possible values Mon Sun Default All days From Start notification time hh mm Military format 24 hour clock e g 5 30 p m is represented as 17 30 Always less than To field To specify 24 hours set From at 00 00 and To at 23 ...

Page 114: ...nly successful tries i e successfully performing each action in the Method field Possible values 0 999 Default 0 Voice mail continues until the user has played every new message User mode accessible Whether the specific record can be accessed by the user via mailbox s User Mode Options Tab screen Possible values On Default User can access record via mailbox s user mode menu Off User can not access...

Page 115: ...e Mail Notify tab screen the Notify screen displays 2 Highlight a record in the Notify record summary section of the screen 3 Click Edit or Advanced Note Clicking Edit enables you to see a few fields at a time Clicking Advanced displays all the fields for the selected Notify record 4 Make appropriate changes Note If you are using the Edit screens you need to click Next to advance to the next scree...

Page 116: ...guration Voice Mail Notify tab screen the Notify screen displays 1 Click Template Editor The Template Editor screen displays 2 Click Add The Add Template screen displays 3 Type a new template name into the Template Name field 4 From the Application Name field drop down menu select an application 5 Type a parameter in the Parameter field if required If you chose the TokenNotify application in Step ...

Page 117: ... a caller when one of five specific conditions apply Done RNA Busy Fax and Modem CAUTION Avoid programming chains that create loops If you create a loop when programming voice mail with chains of mailboxes all voice mail ports become busy and you must reboot the system For normal voice mail operation we recommend that you program all chains to eventually end at System Administrator Mailbox 999 whi...

Page 118: ... the line after leaving a message or after listening to an announcement only mailbox Possible values Default applications found in field s drop down menu Default Default returns to instructional greeting of mailbox that answers the port Parameter Associated parameter for the Done application This field can be a mailbox number where voice mail sends the caller who remains on the line after leaving ...

Page 119: ...t detects fax tone This field can contain alphanumeric characters Possible values another mailbox up to eight digits Default 994 Chain modem Important This field and the associated parameter field are currently not operational Instructs voice mail what application to run when a modem tone is detected Possible values Default values found in field s drop down menu Default Default Parameter Associate...

Page 120: ...r example suppose two companies share the same President Vice President and Controller and you would want them accessible to all companies but each company has a different Human Resources department that you may want to prevent caller access from one to the other Group names List the group numbers that the mailbox can access Multiple group numbers can be entered using commas and dashes e g 1 23 10...

Page 121: ...checked this mailbox can have multiple language greetings and name announcements Set Mailbox language Method to be used for setting language for prompts Admin If this box is checked the language must be set in the eManager screens Phone If this box is checked the language must be set using the telephone Language Selects the default language for this mailbox Possible values American English French ...

Page 122: ...ee Figure 4 19 and Table enables you to configure the ASR feature for individual user mailboxes and is broken into two sections The top section configures which system functions can use speech recognition All options are by default enabled for use See Chapter 6 Automatic Speech Recognition ASR for details The bottom section of the page provides the ability of adding synonyms for the main user name...

Page 123: ...user by speaking one of the available ASR commands i e Send Message Direct Message Quick Message Default Enabled Synonyms The synonym name entered should include the last name for quicker interpretation by the speech application However a single name can be listed as well As a suggestion to make it simpler for a caller to decide on the proper name choice single name synonyms should be accompanied ...

Page 124: ...ompt section of the screen 5 Click Record The telephone rings and a prompt is played saying Record the synonym after the tone finish by pressing pound 6 Record the synonym and press The recording is stored in the prompts subdirectory of the ASR AA application 7 The red circle stop sign on the screen is replaced with a microphone icon 8 Click Play to listen to the recording 9 Click Submit to save t...

Page 125: ...ck Box saved Date mm dd yy and time hh mm this mailbox was last updated Time is in military format 24 hour clock Connected secs Number of seconds callers have been connected to this mailbox since it was created User secs Number of seconds users have been connected to this mailbox since it was created Messages Voice and fax message statistics for the mailbox Current Number of voice messages current...

Page 126: ...in military format 24 hour clock Logins Number of times the mailbox user accessed the mailbox for message retrieval or other mailbox functions since History Start Date was selected Last login Last time date and time this mailbox user accessed this mailbox for message retrieval or other mailbox functions since statistics were last reset Time is in military format 24 hour clock Notifies Number of ti...

Page 127: ...Voice Processing Mailbox Editor Screens Strata CIX Voice Mail Programming 01 07 4 41 Voice Processing Menus Figure 4 21 Menus Tab Screen with Sample Data 7304 ...

Page 128: ...ce using menus can be defined as follows For Sales Assistance press 1 for Product Information press 2 for Service press 3 or press 0 for the operator The menu set up would look like 1 TRANSFER 222 2 TRANSFER 350 3 TRANSFER 516 4 5 6 7 8 9 0 TRANSFER 240 If the caller selects 1 Sales Assistance the call is transferred to Mailbox 222 If the caller selects 2 Product Information the call is transferre...

Page 129: ...ation defined in the Extension field Number of rings before taking a message for this extension The following concepts are the keys to understanding how voice mail uses Auto Scheduling records Voice mail waits for the right date time and day and then makes the specified changes The changes remain in effect until you either disable the Auto Scheduling record or another record with different options...

Page 130: ... every rings DND call screen greeting voice menu extension Auto Record Setup Enabled Enable or disable the current Auto record auto scheduling Possible values On Default Enable the record Voice mail carries out the instructions defined by the record Off Disable the current Auto Schedule record Use COS Default schedule entries for this User Agent Enable or disable the scheduling record from the COS...

Page 131: ... 4 for holiday assignments Possible values Ignored Default Days defined in the Holiday table are not included in the selected Active Days for the record ActiveDays defined in the Holiday table are included with the selected Active Days for this record For example if a holiday occurs on an inactive day the record becomes active on that day s Inactive Holiday table is excluded from the selected Acti...

Page 132: ...d hangs up Voice mail plays Your call is being transferred to and the name recording or the mailbox number of the extension where the call is being transferred Voice mail transfers the caller to the new extension 4 to transfer the call without announcement The user dials the extension to transfer the call and hangs up Voice mail asks the caller to continue to hold and transfers the caller to the n...

Page 133: ...lected Auto record 3 Make appropriate changes Note If you are using the Edit screens you need to click Next to advance to the next screen 4 Click Finish The changed information is added to the record line in the record summary section of the screen 5 Click Submit The auto record is saved Enable Disable Auto Record 1 From the Auto tab screen highlight a record in the auto record summary section of ...

Page 134: ...minutes to send the message to everyone on a large list especially if the system is busy Figure 4 23 Distribution List Editor Screen Table 4 11 Distribution List Editor Screen Fields FIELD DESCRIPTION Distribution List Number Display Only This field is filled in automatically by voice mail after you create a Distribution List or highlight a list at the bottom of the screen Distribution List Name E...

Page 135: ... List Members field and type a single User Agent number e g 881 a range of numbers e g 800 804 or a combination of both separated by commas e g 800 802 881 888 Note This list represents all the mailboxes that are members of the list 9 Click Submit The data is saved and placed in the list portion of the screen Modify Distribution List 1 From the eManager Main menu click Advanced Configuration Voice...

Page 136: ... number you enter must be unique If the number already exists the Stratagy ES software indicates that the User Agent could not be created 4 Click OK The Creating dialog box displays while the program creates the User Agents When the process is complete the screen indicates whether the creation of the User Agent s was successful 5 Click Exit The Direct Send Voice User Agents screen displays 6 Highl...

Page 137: ... The number you enter must be unique If the number already exists the Stratagy ES software indicates that the User Agent could not be created 4 Click OK The Creating dialog box displays while the program creates the User Agents When the process is complete the screen indicates whether the creation of the User Agent s was successful 5 Click Exit The new user agent is added to the UA ID list on the ...

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Page 139: ...transmissions over IP In the initial release of the Strata CIX and MAS T 38 will not be available Therefore we recommend that if fax server features are required with the Strata CIX that either a Stratagy iES32 or a standalone Stratagy ES be selected for voice processing instead of the MAS Toshiba is currently working on T 38 in both the CIX and the MAS and will make it available for upgrade in a ...

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Page 141: ...250 name limit of the ASR AA The mailbox user name and all synonyms for that user name are counted as one speak a command to log in to his her mailbox Note The system is pre programmed for several commands to log into a mailbox They are mailbox login mailbox logon user login user logon access mailbox and log me in Additional phrases can be added if desired say send message or quick message to send...

Page 142: ...ed The ASR AA Feature Group includes two channels of ASR resources Additional ASR resources can be purchased in two channel increments up to a maximum of eight channels Processing is performed by Intel s Host Media Processing HMP software All media processing takes place on the host processor Important Ports that are configured for ASR AA can only accept inbound voice mail integration using Simpli...

Page 143: ...rom the Software Menu screen select Software Component Update The update prompts you for the pathname etc Accept the defaults When the installation is complete you are asked to restart your computer Step 4 Install ScanSoft Software This software is provided on the software CD ROM that ships with each system 1 Insert the Stratagy ES Software CD ROM into the CD ROM drive The Software Menu screen dis...

Page 144: ...he server Step 6 Add Answer Method for Mailbox 900 1 Restart Stratagy ES Admin 2 From the eManager Main menu click Advanced Configuration System VM Ans Methods The Answer Methods Tab screen displays shown above 3 Click Add A blank line displays below the other entries 4 Place the cursor in the Answer Method Name field and type ASR_AA The entry cannot be longer than 34 alphanumeric characters An un...

Page 145: ...eeting speak slowly and clearly Press when done You are prompted to record the company greeting 8 Optional After recording you can press Note You can repeat options 1 3 below as many times as you wish 1 Review recording The complete greeting plays 2 Re record Press when done The system prompts you to record at the beep 3 Append recording Press when done Appending a greeting enables you to add info...

Page 146: ... the bottom of the screen check Voice Menu Enabled field 6 Starting with Menu 1 select the application required from the drop down menu i e transfer In the next field enter the mailbox number to which the call should be transferred etc In the last field select a voice command from the drop down menu entered in Step 2 above 7 When you are finished adding voice commands to the Menu screen click the ...

Page 147: ...e the synonym is ignored by the ASR application After synonyms have been added for a mailbox it is necessary to synchronize the additional name s with the ASR application before the new synonym s are recognized 1 Select the desired mailbox 2 Click on the ASR Auto Attendant tab see ASR Auto Attendant on page 4 36 3 In the provided box labeled Phone enter the extension number of the telephone that c...

Page 148: ...nd basic auto attendant function Dial the extension number for each port Voice mail should for each port answer and play the default company greeting Thank you for calling greeting 1 in User ID mailbox 990 Step 17 Check Stratagy ES Components Screen 1 Click Stratagy ES Components icon The Stratagy ES Components screen displays 2 Click Resource Check that ASRHost is listed on the screen Automatic D...

Page 149: ...t on the Client PC Voice Mail Outlook Integration software for Microsoft Outlook users Toshiba Audio CODEC driver In addition the following remote upgrades must be electronically activated by Toshiba The Unified Messaging Feature Group MAS FG UM The UM Feature Group includes five free UM client seats Additional UM client seats are offered in increments of 10 25 or 50 MAS UM 10 SEATS MAS UM 25 SEAT...

Page 150: ...drive By default this compression algorithm is Adaptive Delta Pulse Code Modulation ADPCM 32K or 4 bit x 8 kilohertz Using a low compression algorithm means that the bandwidth of the network should not be adversely affected by the periodic transport of these wav files For example a voice message lasting one minute which is double the time of an average message creates a voice file just under 250K ...

Page 151: ...Stratagy receives the MDN it deletes or saves the messages in the user s mailbox Whether the message is deleted or saved is a configurable option within each mailbox Components To program the Stratagy ES software for the Unified Messaging Feature Group you must configure two components Server and Client See Step 4 Configure User Mailboxes for UM on page 7 7 Server Components In the Stratagy ES sof...

Page 152: ...g the e mail server Once the message has been successfully downloaded Outlook launches the voice mail proprietary Message Window or form Microsoft Outlook presents messages in screen images called Forms Microsoft Outlook enables developers to create custom Forms for specific types of messages Toshiba uses this ability to create a proprietary Form that launches exclusively when voice messages are s...

Page 153: ...e of Internet compliant e mail clients not all of the proprietary integration features can be used Though not as proficient as the Microsoft Outlook Integration the Internet Protocol Integration provides limited UM capabilities for users who wish to use an e mail client other than Microsoft Outlook Some of the more substantial differences between the Microsoft Outlook and Internet Protocol integra...

Page 154: ...s Stratagy Enterprise Server Administration SAM Query 2 Verify that the Unified Messaging Feature Group and the required number of Unified Messaging Client licenses have been enabled sample screen shown at right Step 2 Stop Stratagy Enterprise Server 2 Click Stop The screen displays Stop Pending and then Stopped Step 3 Optional Install Stratagy ES Update If the latest software version of the Strat...

Page 155: ...y_count Default 60 milliseconds sys_smtpserver_gateway Configures a dedicated SMTP Gateway server in SES Enter the Gateway server s Name or IP Address and Port Number See SMTP Dedicated Gateway Server on page 7 13 Example PCName 9875 l The server name and the port number should be separated with a blank a comma or a semicolon l Keep in mind that when you intend to use a custom TCP port for your se...

Page 156: ...xt value to be appended to the From field when sending Unified Messaging e mails Default None sys_um_subject_fax_only Appears in Subject field on Message inbox to identify the type of message received Note This parameter is not currently supported Default Stratagy Fax Message sys_um_subject_voice_only Appears in Subject field on Message inbox to identify the type of message received Default Strata...

Page 157: ...lick SESAudioCodec The SESAudioCodec screen displays shown at right 4 Select a target directory on your computer for the installation of temporary files for the install or just click Finish to select the Temp directory as a default Voice mail extracts the appropriate files 5 Click OK on the remaining screens Step 7 Optional Install Stratagy ES Proprietary Outlook Integration Software on Client PCs...

Page 158: ...appear stating that the MSVBVM60 dll file could not be found This is typically followed with an error stating that formpublish exe could not be launched To address this issue locate and launch the vbrun60 file on the software CD ROM Step 8 Installing Stratagy ES Services in Microsoft Outlook Note If the IP Integration has been configured for the user skip this step and go to the next step In order...

Page 159: ...n page is presented to confirm the information that was entered during the installation of the Stratagy ES Proprietary Integration in Step 7 3 Click OK and the Stratagy ES Transport Provider appears in the Services list Using Outlook XP 2002 2003 Installing Stratagy ES Address Book The Stratagy ES Address Book provides users an efficient means to address messages created with the Stratagy ES Outlo...

Page 160: ...ht MS Outlook 2003 Only This procedure must be performed so that message deletions do not display on your screen 1 From the MS Outlook client right click Toolbar Advanced The Advanced toolbar displays 2 In the drop down box select Hide messages marked for deletion Step 9 Configure Stratagy ES Proprietary Outlook Form Once the Stratagy ES Proprietary Form has been installed some final parameters ne...

Page 161: ...feature to work 11 In the Synchronize StratagyES Address Book every ___ Days field the user should type the interval number of days he she wishes to have Outlook synchronize with the Stratagy ES software for the latest directory updates To disable automatic synchronization type zero for the number of days Note After the specified amount of days an automatic synchronization takes place 12 Click App...

Page 162: ...on page 7 8 To install TCP Port for SMTP Gateway Server 1 From the IIS Manager right click Default SMTP Virtual Server Properties The Default SMTP Virtual Server Properties screen displays shown right 2 Select the General Tab 3 Click Advanced The Advanced dialog box displays 4 Select All Unassigned and click Edit The Identification dialog box appears 5 In the TCP port field enter a custom TCP port...

Page 163: ... click Start Programs Accessories either Multimedia Windows XP or Entertainment Windows 98 Windows 2000 Sound Recorder 2 Click Record red button and record your message through the multimedia microphone connected to your PC 3 When finished recording click on File and then Save As 4 Select a folder in which to save the wav file 5 Enter a File name for the wav file 6 Click Change The Sound Selection...

Page 164: ...shown right 2 Make sure that the address for the message is correct The addressing convention for sending voice messages into a Stratagy ES is defined as target mailbox number system computer name domain Note As a quick tip every time you get a voice message from a Stratagy ES voice mail user add that address to your personal address book If other Stratagy ES mailbox addresses are entered in eithe...

Page 165: ...P4 for messages If messages are present voice mail announces how many e mail messages there are and if any of them contain attachments This gives users that do not have immediate access to their local network the Internet or even a computer the ability to check for important e mail messages from anywhere in the world All that is required is a telephone The TTS feature is a host based application T...

Page 166: ...you back up your database prior to starting any upgrade procedure Make sure you have all the necessary parts and tools Since all of the procedures require voice mail be out of service coordinate with the customer a time for voice mail to be taken off line Server Installation Step 1 Verify SAM is Feature Activated 1 From the desktop click Start Programs Stratagy Enterprise Server Administration SAM...

Page 167: ... instructions 4 From the ScanSoft submenu select MS SAPI runtime library and follow the prompts 5 Reboot Step 5 Verify System s Basic Functions Follow the instructions below to verify that the voice mail s basic functions are working To verify that each port works and voice playback and basic auto attendant function Dial the extension number for each port Voice mail should for each port answer and...

Page 168: ...ll Stratagy ES Proprietary Outlook Integration Software on Client PCs on page 7 9 1 On the client PC launch Outlook 2 From the Outlook main menu click Tools 3 Select Config Stratagy voice mail The Stratagy ES Message Configuration screen displays 4 Click on the User Information tab shown at right 5 Verify the user mailbox number in the Mailbox number field is correct 6 In the Email password field ...

Page 169: ... Remote User Password Administration screen displays shown right 3 Enter the Stratagy ES mailbox number for the user 4 Enter that mailbox s security code 5 Enter the password that the user enters to log into their e mail service 6 Enter the computer name or IP address of the host Stratagy ES system on the local network 7 Enter the computer name or IP address of the host SMTP server on the local ne...

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Page 171: ... that data is available Information received from the database can be spoken back to the caller in a number of different ways date time dollars and cents numbers or predetermined phrases This chapter gives instructions on using the IVR User Agent and IVR Alias Editor functions IVR User Agents A User Agent is defined as an automated object in the system that represents and processes calls on behalf...

Page 172: ...elect the Language from the drop down menu 10 Click on Parameter field and enter the Parameter Note The file name can be entered with forward slashes or backward slashes 11 Click Submit The data is saved The IVR User Agent screen remains 12 Repeat Steps 6 11 for any other agents you created Table 9 1 IVR Screen Fields FIELD DESCRIPTION User Agent Type a user agent number Comment Optional Any text ...

Page 173: ...ox asks you if you want to continue 6 Click OK Exit The User Agent is removed from the screen Edit Modify IVR User Agents 1 From the eManager Main menu click Advanced Configuration Voice Mail IVR The IVR screen displays 2 Highlight the User Agent you want to modify 3 Change the necessary data Click Submit The data is saved The IVR User Agent screen is still displayed Answer Methods The IVR Answer ...

Page 174: ...owing on the Add IVR Alias screen Type an Alias name Select an Application Name from the drop down list provided for the field Type the following sourcex pathname 4 Click OK The IVR Alias Editor screen displays with the new Alias Editor added to the Alias name list Delete IVR Alias Editor 1 From the eManager Main menu click Utilities Tools IVR Alias Editor The IVR Alias Editor screen displays 2 Se...

Page 175: ... Names list on the left hand side of the screen is static and cannot be added or deleted using this screen To add or delete Application Names you must use the IVR Alias Editor function 2 Select an Application Name from the list on the left Click Add The Application Name is added to the startup list on the right of the screen or select an Application Name from the drop down list on the right hand s...

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Page 177: ...n see Proprietary Integration on page 1 7 You can perform the two wizards Configuration Wizard and User Setup in the eManager Basic Configuration menu or you can follow the steps below to configure your Stratagy ES system Step 1 Program CIX for Integration The following Strata CIX programs must be configured for Voice Mail to work with the CIX Set up Telephone Station Ports From eManager click Adv...

Page 178: ...nt Groups Create Hunt Group FB01 Hunt Method Distributed FB02 Pilot Number __________ DN FB05 Multiple DN Disable From eManager click Advanced Configuration Station Assignments and configure Program 218 Station Programming Hunt Group Members Assign Vmail ports members in the newly created Hunt Group Program 209 CTX Proprietary Integration From eManager click Advanced Configuration System VM Data a...

Page 179: ... Enter the IP address of the MAS FB07 Read Retry No 1 default FB08 Write Retry No 1 default Step 2 Configure Telephone System Integration 1 Verify that the Stratagy ES system is up and functional 2 Connect to the MAS with eManager 3 From the eManager Main Menu select Advanced Configuration System VM Phone Systems The Telephone Systems screen displays shown at right 4 In the Integration Group Name ...

Page 180: ...r of the Voice Mail Hunt group See sys_voicemail_pilot_number on page 3 46 for more detailed information 3 Set Stratagy ES sys_line_begin to the first voice mail port should always be Port 1 Example If installing four port voice mail system set this to 1 4 Set Stratagy ES sys_line_end to be the last voice mail port to be used Example If installing a four port voice mail system this should be set t...

Page 181: ...he transmission process Remote User Agents whether represented by Proxy User Agents or through Gateway User Agents can be members of distribution groups Messages are forwarded to or received from the remote locations via the Gateway or Proxy User Agents The Gateway and Proxy User Agents must be programmed for AMIS networking to operate properly and involves defining the Edit AMIS Gateway Proxy Use...

Page 182: ...he local voice mail system A voice mail user addresses a message to a Proxy User Agent in the same manner as he she would a local user Once the message is addressed and sent the Proxy User Agent initiates the AMIS transfer This gives the appearance to the local user that the remote user is part of the local system For example assume 2300 is an address on a voice mail system in Dallas The same numb...

Page 183: ...g signs 1 area code telephone number Example 1 714 5551212 Destination Dial Number The telephone number including the area code and any special digits e g 9 for dialing out Example 917144833777 Destination Mailbox The mailbox on the remote system which an AMIS Proxy User Agent represents This number does not have to be the same as the Proxy User Agent that supports it Default blank Notification Po...

Page 184: ...f the message address when sending forwarding or replying to a message Second the nodes use the Destination System Number which is part of the AMIS protocol to identify themselves to each other during AMIS connections Continue Every min Number of minutes between each retry attempt to contact the remote node Default 1 Gateway 30 Proxy Notify Max Time Number of times Stratagy should attempt to conta...

Page 185: ..._amis_area_code Area code of the resident voice mail system Single quotes are required Default blank comment line sys_amis_country_code Country code of the resident voice mail system Single quotes are required Default comment line starting with 1 for North America sys_amis_disk_full Percentage of the hard drive that must be free in order for voice mail to accept new AMIS messages If free space is ...

Page 186: ...ck Comment field and type in a comment Note Comment should consist of GATEWAY or PROXY USER AGENT and any other identifying information 8 Check Enabled box on the screen 9 In the Destination System Number field type the Destination System Number sys_amis_max_node Maximum number of remote nodes Gateway and Proxy User Agents that can be in the network If the actual number exceeds this value some nod...

Page 187: ...s using the AMIS Loopback User Agent default 989 Once enabled using the sys_amis_ltm parameter this User Agent can be used by other AMIS nodes for testing the network Voice mail sends any AMIS message to this User Agent back to the sender assuming the sending system is accessible from the voice mail system A line monitor can be used to analyze AMIS transmissions However to validate AMIS completely...

Page 188: ...sages However by using the Notify record voice mail can use the urgent option to determine the timing of the AMIS transmission For example normal messages can be delivered after 5 00 p m and the urgent messages immediately Notification Each remote node is represented by a Gateway mailbox in the local node The node number is the mailbox number When a message is addressed to a remote node it is plac...

Page 189: ...exchange between voice processing systems from different manufacturers VPIM can exchange both voice messages as long as they are of the format dictated by the VPIM standard VPIM User Agents Voice mail implements VPIM by using two specific User Agents Gateway and Proxy that contain information and direction about a remote voice mail system or node see Figure 10 28 and Table 10 1 on page 10 14 The n...

Page 190: ...Enabled Destination s fully qualified domain name The Fully Qualified Domain Name of the remote VPIM mail server i e stratagyes tais toshiba com Destination Mailbox The mailbox on the remote system which a VPIM Proxy User Agent represents This number does not have to be the same as the Proxy User Agent that supports it Default blank Notify After min Number of minutes after the message has been sen...

Page 191: ...number you enter must be unique If the number already exists Voice Mail Administration indicates that the User Agent could not be created 4 Click OK The Creating dialog box displays while the program creates the User Agents When the process is complete the screen indicates whether the creation of the User Agent s was successful 5 Click Exit The VPIM Gateway or VPIM Proxy screen displays see Figure...

Page 192: ...r presses again to send the message to the specified UA The message is sent out as an e mail through the Internet and saved in the mailbox designated in the Destination Mailbox field of the VPIM Proxy User Agent Send VPIM Message Using Gateway Mailbox 1 The user logs into his her mailbox 2 From the Main Menu the user presses 2 for the Send Messages menu 3 The user enters the Gateway User Agent num...

Page 193: ...llowing Mailbox Editor Menu s screens fields Users Mode Screen s Extension Field Typically the Users Mode screen s Extension field contains the actual telephone station extension number for the corresponding mailbox It may contain tokens Or it may be empty Auto Screen s Extension Field The default value for the Auto record s Extension field is the value in the User Mode screen s Extension field Ho...

Page 194: ...the next token without performing the transfer procedure 1 1 Plays DTMF tone 1 2 2 Plays DTMF tone 2 3 3 Plays DTMF tone 3 4 4 Plays DTMF tone 4 5 5 Plays DTMF tone 5 6 6 Plays DTMF tone 6 7 7 Plays DTMF tone 7 8 8 Plays DTMF tone 8 9 9 Plays DTMF tone 9 0 0 Plays DTMF tone 0 Plays DTMF tone Plays DTMF tone A A Plays DTMF tone A B B Plays DTMF tone B C C Plays DTMF tone C D D Plays DTMF tone D das...

Page 195: ...rol Stratagy ES s processing of tokens particularly in situations where Stratagy ES should perform an action once regardless of the number of times the tokens are attempted A message waiting light that uses the same codes to turn on the light as it does to turn off the light i e a toggle Y Y Forget event message waiting light control deletes the LIGHT ON file in the mailbox s directory A message w...

Page 196: ...x D Example P D N Says plays the percentage of free hard drive space as a number E Extension field replaces with the contents of the current mailbox s Extension field Syntax E F Mailbox s Directory Name 1 Directory Name 2 or Comment field replaces with the contents of the Users Mode Options screen s Directory Name 1 Directory Name 2 or Comment field for the mailbox Syntax F n uid where n Number re...

Page 197: ...orage token 5 S15 storage token 15 S6 storage token 6 S16 storage token 16 S7 storage token 7 S17 storage token 17 S8 storage token 8 S18 storage token 18 S9 storage token 9 S19 storage token 19 Each port has a unique set of twenty S tokens which do not conflict Therefore two different ports may use the same S token without disrupting each other s value Syntax S0 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11...

Page 198: ...ame format used in the P token for dates Syntax Y Example P Y D Says the current date month day year Z Current time replaces with the current time in 24 hour format hhmm This is the same format used in the P token for time Syntax Z Example P Z T Says the current time in 24 hour format hours minutes LEN Length replaces with the total number of characters in the Sn variable Syntax LEN Sn where Sn On...

Page 199: ...ax G uid where uid mailbox Example G 299 Goes to Mailbox 299 H Hang up process defines the specified uid as the uid that Stratagy ES processes when it detects a hang up condition This is useful for performing cleanup and or exit routines when a caller hangs up Syntax H uid where uid Valid mailbox I If conditional if the relationship between the first string and the second string is true then conti...

Page 200: ...e mailbox If equal processing continues with the next token Otherwise processing proceeds to the value defined in the Done chain Syntax KC uid sec where uid Valid mailbox Can be a variable sec Value to be compared with the security code Can be a variable Example KC 375 23456 Compares 23456 with the value of Mailbox 375 s security code If equal processes the next token Otherwise proceeds to the val...

Page 201: ...he string KL Log caller into mailbox immediately logs caller into the mailbox Note Cannot be used in the Notify Menu Syntax KL uid where uid Valid mailbox Example KL 239 Logs the caller into Mailbox 239 KR Creates a recording if the destination is an existing mailbox Stratagy ES inserts the recording into that mailbox as a new message Otherwise the destination is assumed to be the name of an exist...

Page 202: ... the comma Can be a variable value Any alphanumeric string Can contain S variables Example KV xyz dbf client abc For dBase file xyz dbf deletes the first record where the field named client contains the string abc L Switch system language immediately changes the system prompts to use the specified file usually the specified file s name indicates the language All system prompts change including Use...

Page 203: ...y Note While this Token is active no other digits except the defined menu selections is recognized Syntax M Gn count delay where Gn mailbox s greeting number range 1 7 count Number of times to play the greeting delay Time in 10ths of seconds to wait after each saying of the greeting Example M G1 2 20 Plays greeting 1 up to two times with a 2 second delay after each time the greeting plays waiting ...

Page 204: ...CII file contains a listing of dealers available parts and orders on those parts You could use the R token to obtain information about how many parts the dealer wants to order and then use the N token to update the database R G1 S1 40 G1 Plays greeting 1 Please enter your dealer number S1 Stores the caller s entry in variable S1 40 Waits 4 seconds 40 10 4 for DTMF after playing the greeting R G2 S...

Page 205: ...Mn uid Message n in the Saved Message Queue if enabled of the current mailbox or mailbox uid MNn uid Message n in the New Message Queue of the current mailbox or mailbox uid MSn uid Message n in the Saved Message Queue of the current mailbox or mailbox uid MUn uid Message n in the Urgent Message Queue of the current mailbox or mailbox uid nn V System prompt nn R DTMF digits entered by a caller who...

Page 206: ... plays each question greeting with a tone records a response and then plays the next question greeting until all the specified questions greetings have been played You can ask the caller up to 20 questions To play more than seven questions using greetings 1 to 7 for the current mailbox use questions from other mailboxes by specifying which mailbox s greeting to access with a sign followed by the u...

Page 207: ...access to serial ports By communicating over serial ports Stratagy ES can access other computers and store and or retrieve information from remote databases Once an S token has been executed the serial port is locked for exclusive access by the current mailbox The lock is removed only when Stratagy ES finishes executing the mailbox s Extension field This enables several related S tokens to be exec...

Page 208: ... 80 Maximum number of characters expected as input from serial port 40 Four second time out waiting for input from serial port T Transmit fax performs fax transmissions to either a specified telephone number or to a connected call For a two call fax back use the two option syntax For a one call fax on demand use the three option syntax Note This token is not currently supported If Stratagy ES has ...

Page 209: ... G1 Transfers call to fax modem extension and transmits the specified file FAX2 TXT Name of the file to transmit Empty string Stratagy ES implements the defined tokens P G1 Plays greeting 1 Start your fax machine at the tone Note Use two backslashes to signify one backslash For example to specify the file name C Stratagy ES NEW TXT use C Stratagy ES NEW TXT CAUTION When creating applications using...

Page 210: ... retrieve them Syntax V file field item field Sn field Sn where file dBase file DBF or ASCII file with columns separated by commas comma delimited Valid DOS file name Can be a variable field dBase file field name or ASCII file column number 1 is the value of the field before the comma Can be a variable item An alphanumeric string Can contain S variables Sn One of the S storage variables range 0 19...

Page 211: ...ng beeping system to answer You can use this to confirm that the paging company answered before playing DTMF to the paging company for pager notification of messages X Creates a zero length file called file Syntax X file where file Valid DOS file name Example X NEW TXT Creates zero length file NEW TXT Y Deletes file Syntax Y file where file Valid DOS file name Can be a variable Example Y OLD TXT D...

Page 212: ...ists in file searches the specified file for the specified item Stratagy ES searches the file on a line by line basis and the item is found when it matches an entire line within the file If the item is found processing continues at the mailbox specified if not processing continues with the next token One use of this token is to control the use of a fax on demand feature not currently supported If ...

Page 213: ...ll Before using this token you must first start incremental faxing with the token See the token for details Note This token is not currently supported See Chapter 5 Fax Server for details about fax programming Note Use two backslashes to signify one backslash For example to specify the file name C Stratagy ES NEW TXT use C Stratagy ES NEW TXT CAUTION When creating applications using the J T and to...

Page 214: ...e Typically you would use this with the token which reads the S variables Notes Use two backslashes to signify one backslash For example to specify the file name C Stratagy ES NEW TXT use C Stratagy ES NEW TXT To avoid potential simultaneous access errors within the same mailbox if you read with the token write with the token Syntax file where file ASCII file with columns separated by commas comma...

Page 215: ... external file to be read for input of additional tokens Note Use two backslashes to signify one backslash For example to specify the file name C Stratagy ES NEW TXT use C Stratagy ES NEW TXT Syntax file where file ASCII text file containing valid Stratagy ES tokens Valid DOS file name Table 11 3 Defined Tokens continued Token Description ...

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Page 217: ...med to be kept archived for up to one year Report Types You can generate a variety of reports that provide information about the voice mail system and user mailboxes There are two types of menus available The Reports option contains a predefined set of comprehensive reports covering statistics for ports calls messages system information and mailbox information The reports are Individual Port Stati...

Page 218: ...s generated 3 From the Format field select HTML or Excel 4 Click Run The report displays on the screen 5 Optional Click Print to print a report The printer instructions display 6 Optional Click Email to email the report The Microsoft Internet Explorer screen displays 7 Optional Click Back to return to the report entry screen You can then change the format or the report dates and rerun the report 8...

Page 219: ... FIELD DESCRIPTION Port Number Assigned port number Range 1 64 Number of Incoming Calls Total number of incoming calls for port for this time period Number of Outgoing Calls Total number of outgoing calls for port for this time period Number of Busy in Seconds Total number of seconds port was found busy Number of Times Out of Service Total number of times port was placed out of service by the syst...

Page 220: ...t Group screen Ports Ports belonging to this group Number of Incoming Calls Total number of incoming calls for group for time period Number of Outgoing Calls Total number of outgoing calls for group for time period Simultaneously Busy in Seconds List of ports that are busy at the same time in this group Report displays 0 Ports Total idle time in seconds for all available ports 1 Ports Total busy t...

Page 221: ...system during time period Number of Outgoing Calls Total number of outgoing calls for the entire system during time period Simultaneously Busy in Seconds List of ports that are busy at the same time Report displays 0 Ports Total idle time in seconds for all available ports 1 Ports Total busy time in seconds for one port during the time period 2 Ports Total busy time in seconds for two ports during...

Page 222: ...ox information and status in detail Mailbox Message Statistics Contains essential information related to a mailbox s messages Mailbox Calling Statistics Report Figure 12 33Mailbox Calling Statistics Report Screen Table 12 4 Mailbox Calling Statistics Report Fields FIELD DESCRIPTION Mailbox Mailbox number No Answer Number of times messages left in the mailbox due to no answer Busy Number of times m...

Page 223: ...t Screen Table 12 5 Mailbox Usage Summary Report Fields FIELD DESCRIPTION Mailbox List of mailboxes in the system Extension Associated extension for the mailbox Logon Time min Total time in minutes this mailbox has been logged in Accessed Time min Total time in minutes this mailbox has been accessed by a caller or transferred to another extension 7320 ...

Page 224: ... 2 Directory Name 2 COS Name number of the COS for the mailbox Name Record Yes No Indicates whether a name recording exists for the mailbox Default Security Code Yes No Indicates whether the default security code was changed Mailbox Creation Indicates the date time when the mailbox was created Format MM DD YY HH MM SS Last Log On Indicates the date time when the last log on occurred for the mailbo...

Page 225: ...Count Total number of new messages Folder Msg Count Total number of messages in all folders Total Msg Count Total number of all messages i e new saved folders Average Msg Length Average message length Total Msg Time Total times in seconds of all messages Oldest Msg Date Date of the oldest message Fax Count Total number of fax messages Total Fax Count Total number of fax pages New Msg Length Messag...

Page 226: ...oup names programmed in System Configuration see Parameters on page 3 28 Disk Space Amount of available disk space Number of Voice Ports Number of voice ports see Voice Ports on page 3 14 Number of Amis Boxes Number of AMIS boxes see AMIS Networking on page 10 5 Number of Mailboxes Total mailboxes in system Number of Distribution List Boxes Number of system distribution lists see Distribution List...

Page 227: ...ort You must choose a report format from the drop down list Available formats are HTML and Excel Once a report template is created you can run reports using the template see Run Print Save E mail Report on page 12 12 After running a report you can view print e mail or save the report to a file Create Voice Mailbox Template 1 From the eManager Menu click Utilities Reports Mailbox Template The Templ...

Page 228: ... Template The Template screen displays 2 Use the drop down menu to select an existing Template Name 3 Edit the template and click Save The changes you made are saved Run Print Save E mail Report When you run a report voice mail compiles the report according to the report template and user mailboxes you selected The reports are compiled in columns displaying each column s title across the top of th...

Page 229: ...t to print a report The printer instructions display 8 Optional Click Email to email the report The Microsoft Internet Explorer screen displays 9 Optional Click Back to return to the report entry screen You can then change the format or the report dates and rerun the report 10 When you are finished you can save the report to disk or simply close the window ...

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Page 231: ...tagyES folder on the network drive 3 Open My Computer on the Stratagy system 4 On the C drive open the StratagyES folder 5 Hold down the Ctrl key on the keyboard and click Database Messages Persistence folders until all three are highlighted Right click on one of the folders and select Copy from the pop up menu 6 Right click on the StratagyES folder that you created on the network drive and select...

Page 232: ...REGEDT32 click Start Run REGEDT32 OK on the new system 2 Open HKEY_LOCAL_MACHINE Software TAIS 3 Highlight the TAIS Key 4 From the menu select Registry Save Key 5 Select the SESBackup folder Save the registry key in this folder Give it an obvious name such as StratagyRegBackup Restore Procedure Step 1 System Restore To restore the database voice files 1 On the target Stratagy system use the Strata...

Page 233: ...e Port Status on page 3 15 for information on using this option VM Tracer Tracer Files VM Tracer is a diagnostic tool that is designed to assist you in troubleshooting Stratagy ES s activity It is a program that records events such as digits dialed in digits dialed out mailbox access port activity and more When troubleshooting problems with Stratagy ES s functionality running the Trace program sho...

Page 234: ...on of Stratagy ES debug intended for debugging useful for software developers advanced limits the trace data displayed on the screen by specifying producer list attributes see Advanced Filter on page 13 4 The filters are available from the Filter menu at the top of the Voice Mail Tracer screen The active option appears with the radio button selected and only that trace data displays on the screen ...

Page 235: ...ys shown at right Note Changing the color s for a Producer assists you in quickly reading the Trace Data screen 5 Click on a color and click OK The sample color appears in the Color Solid block 6 Click OK and the Trace Producer screen closes 205 displays in the Advanced Filter screen Line UA Application box with a check mark next to it If you selected special colors the listing also displays in yo...

Page 236: ...l Tracer screen click Filter The Advanced Filter Screen displays see page 13 5 2 Highlight the Producer and click Edit or double click on the producer in the list The Trace Producer screen displays shown at right 3 Make any changes you need Click OK The Advanced Filter screen displays 4 Click OK The Advanced Filter screen closes and the changes are saved Remove Producer 1 From the Voice Mail Trace...

Page 237: ...atagy from eManager click Utilities Operations SES Restart A dialog screen displays asking you to confirm the restart shown below 2 Click Yes and a warning confirmation box displays telling you that by restarting SES you will disconnect the eManager session 3 To continue click Yes To cancel the process click No ...

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Page 239: ...0 amis_rna parameter 3 32 10 10 amis_telephone_number parameter 3 32 10 10 amis_unknown_node_action parameter 3 32 10 10 answer methods 3 12 3 14 9 3 add 3 13 remove 3 13 answering machine parameter 3 32 ASR 1 4 answer method mailbox 6 4 automatic directory synchronization 6 8 continuous speech processor 6 2 installation host based 6 3 load software 6 4 modify operator mailbox 6 5 prior to upgradi...

Page 240: ...directory_min_digits parameter 3 34 discard_SMDI_source parameter 3 34 distribution list 4 48 create 4 49 delete 4 49 modify 4 49 do not disturb 4 17 4 46 dtmf_gate parameter 3 34 E e mail 4 20 authentication method 4 22 notification 4 26 password 8 4 POP3 server 4 20 SMTP server 4 20 voice type 4 22 ETI Eloquence 8 1 8 3 explore function 4 4 extension 4 10 F fax chain 4 33 fax failure 4 25 fax su...

Page 241: ...creen 4 31 field descriptions 4 9 header 4 9 info 4 39 lock function 4 8 menu 4 7 menus 4 41 notify 4 23 refresh function 4 7 reset function 4 8 user mode options 4 12 extension 4 10 ID 4 10 reserved 4 5 search function 4 8 security code 4 11 templates 12 11 user 4 5 create 4 5 delete 4 6 modify 4 6 user mailbox reports 4 7 mailbox calling statistics report 12 6 mailbox info and status report 12 8...

Page 242: ...2 10 10 amis_telephone_number 3 32 10 10 amis_unknown_node_action 3 32 10 10 answering machine 3 32 begin_rec_prompt 3 32 box_idx 3 33 cancel_busy_hold 3 33 cng_tone 3 33 company_fax_number 3 33 connect_tone 3 34 default_user_agent 3 34 directory_min_digits 3 34 discard_SMDI_source 3 34 dtmf_gate 3 34 fax_fail_entry 3 34 fax_max_retries 3 35 fax_requeue_interval 3 35 fixed_len0 9 3 35 hub_count 3 ...

Page 243: ... and statistics 12 2 programming tokens 11 1 prompt_file parameter 3 41 proprietary integration 1 7 proxy user agent 10 6 R record voice messages using Windows sound recorder 7 15 refresh function 4 7 remote access 1 6 2 14 4 10 7 5 replaced or variable tokens 11 4 reports 12 1 12 2 AMIS 10 13 custom 12 11 data retention 12 1 elements 12 2 mailbox information and statistics 12 6 port information a...

Page 244: ...t groups 3 14 add 3 21 delete 3 21 statistics 4 40 statistics_interval parameter 3 43 Strata CIX 1 7 Stratagy ES administration access 2 2 answer methods 3 12 client version 2 14 configuration menu 3 2 configuration wizard 3 6 exit 2 12 holidays 3 4 main menu 3 3 notification port groups 3 18 port statistics 3 20 serial ports 3 16 system date time 3 4 telephone system integration 3 7 voice ports c...

Page 245: ...nditional 11 7 J receive fax 11 8 KB plays tone 11 8 KC compare security code 11 8 KD delete mailbox message 11 8 KI position of substring 11 9 KL log in caller 11 9 KR creates a recording 11 9 KT forwards calls 11 9 KV delete record 11 10 L switch system language 11 10 M audiotex menu 11 11 N update record 11 12 O timed on hook 11 13 P play 11 13 11 14 Q question and answer 11 14 R read DTMF from...

Page 246: ...dec 7 9 installation 7 6 record voice messages using Windows sound recorder 7 15 server components 7 3 Stratagy ES proprietary outlook form configure 7 12 install 7 9 voice file compression 7 2 unknown_node_action parameter 3 32 10 10 user agent 988 direct send fax user agent 4 2 AMIS 10 5 definition 1 1 direct send voice 4 50 distribution list 4 48 greeting 3 12 IVR 9 1 menu 4 2 MVP 4 1 user ID 9...

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