Toshiba STRATA CIX, Programming Manual

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Strata CIX Voice Mail Programming 01/07
6-1
Au
toma
tic S
p
ee
ch
Recog
n
it
ion
(ASR)
Automatic Speech Recognition (ASR)
6
Automatic Speech Recognition (ASR) is the term for recognizing human speech. It is used to create
a more natural way of interacting with machines.
ASR functionality is dynamically allocated as a resource or channel to a voice port. This means that
a channel of ASR resources is only tied to a voice port for as long as the voice mail software dictates
its need. If the voice port no longer requires the channel or resource, it is freed up to be used by
another port. Therefore, to estimate the amount of ASR channels a system may require, you must
first estimate how many voice ports will simultaneously need access to ASR resources.
The ASR AA Feature Group is a speech enabled Automated Attendant Feature Group that supports
up to 250 names in its directory, and comes with a User Login and Quick Message feature. The ASR
AA Feature Group enables the user to call voice mail and:
•
speak a user’s name to reach an extension
Note
Stratagy ES can be configured to recognize variations of a user name such as Bill, Billy, or
William, and be directed to the proper mailbox. Synonym names are not included in the
250 name limit of the ASR AA. The mailbox user name and all synonyms for that user
name are counted as one.
•
speak a command to log in to his/her mailbox
Note
The system is pre-programmed for several commands to log into a mailbox.
They are: mailbox login, mailbox logon, user login, user logon, access mailbox, and log
me in. Additional phrases can be added, if desired.
•
say “send message” or “quick message” to send a message to a user
•
screen calls by voice prompts
•
transfer a call to another mailbox by speaking the name of another user while the first user’s
personal greeting is playing
•
speech enable single-digit menus in the mailbox.
ASR AA Version 5 Software Features
Version 5of the ASR Automated Attendant (AA) Feature Group includes the following features:
•
An ASR AA administration page for mailbox users within the Mailbox Editor of the Stratagy
ES software, which provides:
•
The ability of creating synonyms for a user's name. For example, a user with a name of John
Dart can also be assigned alternative names; e.g., Johnny, Jonathan, and if spoken by a
caller still routes to the proper mailbox.
•
Option settings for assigning a mailbox’ ASR AA privileges; e.g., auto attendant transfer,
user log in, and direct messaging. For example, the Log in setting would facilitate users who
wish to use ASR to log into their mailbox, but wish to restrict callers from using the ASR
feature to reach their extension, or leaving them a message.