Toshiba STRATA CIX, Programming Manual

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Maintenance/Troubleshooting
Utilities/Tools
13-4
Strata CIX Voice Mail Programming 01/07
View, Save Trace Data
1. From eManager, click Utilities > Tools > VM Tracer. The VM Tracer screen displays.
2. (Optional) To save the Trace file, click Save or SaveAs Text. Type in the file name and
destination.
Note
Trace files that are not saved are lost. Trace continues to run until the Stratagy ES Server is
shut down.
Retrieve Tracer File
1. From eManager, click Utilities > Tools > VM Tracer File. The Browser screen displays.
2. Find and select the tracer file and click Open. The file displays on your screen.
Trace Filters
There are four Trace filters available:
•
normal – general nature (Tracer screen defaults to normal)
•
support – determines correct installation and configuration of Stratagy ES
•
debug – intended for debugging (useful for software developers)
•
advanced – limits the trace data displayed on the screen by specifying producer list attributes
(see
“Advanced Filter” on page 13-4 ).
The filters are available from the Filter menu at the top of the Voice Mail Tracer screen. The active
option appears with the radio button selected and only that trace data displays on the screen.
Advanced Filter
From the Advanced Filter screen, you can add, remove or edit a Producer on the display list. You
can override the Producers list entirely and display all trace data or you can select specific producers
from the list to appear on the Trace Data screen.
Table 13-1 Voice Mail Tracer Data Screen Fields
F
IELD
D
ESCRIPTION
Date/Time Date/Time message was generated.
Producer Name List
List includes:
•
Identifies session that generated message.
•
Application components name within session.
•
User Agent ID.
Message Text
Brief description of message.