Thrane&Thrane Explorer 727 User Manual Download Page 132

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Appendix 5: Troubleshooting

98-126882-B

Status signaling

124

01000 to
01009

Low
temperature
warning

Low ambient temperature
is causing the performance
of the terminal to be
degraded or halted.

Move the terminal to a
warmer location.

For information on ambient
temperature limits, see the
installation manual.

01100 to
01109

High
temperature
warning

High ambient temperature
is causing the performance
of the terminal to be
degraded or halted.

Move the terminal to a
cooler location.

For information on ambient
temperature limits, see the
installation manual.

01110 to
01119

Temperature
too high
(critical)

Critically high temperature
is causing the terminal to
shut down.

Move the terminal to a
cooler location.

For information on ambient
temperature limits, see the
installation manual.

Contact your distributor if
the problem persists.

01300 to
01309

No GPS fix

The GPS receiver has not
yet achieved position fix.

Make sure the view to the
GPS satellites is not
blocked.

Note that in some cases it
may take up to 10 minutes
to obtain GPS fix.

01400 to
01409

Satellite
signal lost

The EXPLORER 727 no
longer receives a signal
from the satellite.

Make sure the
EXPLORER 727 has a clear
view to the satellite.

01500 to
01509

SIM card
missing

No SIM card is detected in
the SIM slot.

Insert SIM card.

If the SIM card is already
inserted, try removing and
reinserting it.

01600 to
01609

SOS calls only

The SIM card is not
accepted by the network.
Only emergency calls are
allowed.

Enter the PIN and wait for
network approval. If the
problem persists, contact
your Airtime Provider.

01700 to
01709

Registration
for voice
failed

The EXPLORER 727 has not
yet been allowed to register
for voice services (Circuit
Switched).

If the problem persists,
contact your Airtime
Provider.

Event Text

Explanation

Remedy

Summary of Contents for Explorer 727

Page 1: ...JH G B6CJ6A MEADG G...

Page 2: ...d trademarks of Microsoft Corporation in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmar...

Page 3: ...1 m does not apply directly below the antenna as the radiation forms a hemisphere above the antenna Service User access to the interior of the system units is prohibited Only a technician authorized b...

Page 4: ...caused by the antenna falling off the vehicle or stressing the mounting base It is the responsibility of the customer to ensure a safe and correct installation of the antenna The instructions in the...

Page 5: ...section This manual has the following chapters Introduction contains an overview of the BGAN services and a brief description of the system Getting started explains how to insert SIM card and start u...

Page 6: ...ation see Connecting Cables on page Title and description Document number EXPLORER 727 Installation Manual Explains how to install the EXPLORER terminal and the EXPLORER 727 antenna TT98 126844 EXPLOR...

Page 7: ...at s next 11 Chapter 2 Getting started In this chapter 12 Before you start 12 Starting up the terminal 13 Connecting the IP handset 15 Connecting a computer 16 Entering the SIM PIN for the terminal 17...

Page 8: ...e interfaces 60 Managing LAN network users 80 Uploading software 91 Selecting the preferred BGAN satellite 94 Administration 95 Help desk diagnostic report event logging and self test 108 What s next...

Page 9: ...atellite through the Broadband Global Area Network BGAN Applications include Internet browsing E mail Phone and fax services Large file transfers Video conferencing and Streaming VPN Virtual Private N...

Page 10: ...e 4 0 kbps or 3 1 kHz Audio 4 LAN ports with Power over Ethernet PoE for computers e hubs IP handsets etc 2 Standard Phone Fax ports for standard phones fax machines or analog modems 1 Euro ISDN port...

Page 11: ...enna The EXPLORER 727 system uses the TT 3053B antenna which is a mechanically steered 2 axis stabilized BGAN antenna intended for roof mounting on a vehicle The antenna contains all functions for sat...

Page 12: ...or easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on t...

Page 13: ...with the terminal it communicates using Internet protocol between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls The IP h...

Page 14: ...ter 1 Introduction 98 126882 B Main units 6 IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the termi...

Page 15: ...Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system No...

Page 16: ...the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network c...

Page 17: ...deal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge Circuit switched dialed service The following types of circuit switched c...

Page 18: ...Call barring Limitations SIM lock The supplier may SIM lock the terminal to a specific provider For further information contact your supplier Limitations in available services The services available...

Page 19: ...ll go into more detail about how to set up and use your system The following chapter Getting started explains how to start up the system Service Interface on the terminal Phone Fax LAN PoE ISDN Circui...

Page 20: ...a location where the ambient temperature may rise above 50qC we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the m...

Page 21: ...ndby mode meaning that only the primary parts of the system are kept alive The standby current is max 15 mA when the ignition is off For information on how to connect to the I O connector refer to the...

Page 22: ...ready for making calls or running data sessions until the system is registered on the BGAN network This normally requires that you enter a SIM PIN For further information see Entering the SIM PIN for...

Page 23: ...your SIM card requires a PIN and the PIN has not yet been entered in the terminal you can enter the PIN from the BGAN menu of the IP handset To enter the PIN select BGAN Enter PIN from the handset me...

Page 24: ...mputer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal 3 When the computer and the terminal are ready check the connection e g by...

Page 25: ...or a dialing tone the PIN has been accepted and you can hang up or dial a number For an IP handset Select the BGAN menu select Enter PIN and enter the user name and password for the terminal Then ente...

Page 26: ...SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the PIN using the web interface To enter the PIN Do as follows 1 On a computer connecte...

Page 27: ...terface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long I...

Page 28: ...ending on the severity of the errors For further information on the indicators see Light indicators on page 119 Note on satellite coverage Be aware that if the vehicle is placed on the side of a steep...

Page 29: ...the country code for international calls Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is the country code for the BGAN system Exampl...

Page 30: ...l to another dial 00 Mobile number What s next After reading this chapter you should be able to start up the terminal and make a simple data or voice connection The next chapters provide more informat...

Page 31: ...connect the Thrane Thrane IP handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The IP handset...

Page 32: ...ces and interfaces The following table shows the possible combinations of services and interfaces and which types of equipment can be used Service Interface on the terminal Phone Fax LAN PoE ISDN Circ...

Page 33: ...r fax machines IP handset The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For information on the features and functions of the Thrane Thr...

Page 34: ...mean that if an incoming Standard Voice call is received this Phone Fax interface will not ring When connecting a G4 fax or a modem to the ISDN interface in the EXPLORER 727 system you must use UDI S...

Page 35: ...mobile numbers are not available in the web interface refer to your airtime subscription For information on how to make a call to the terminal see Making a call to the terminal on page 29 Selecting t...

Page 36: ...ne Thrane in Denmark 45 39558800 from an analog or ISDN phone dial 00 45 39558800 Call from phone book or call log only IP handset Enter the phone book of the IP handset scroll to the wanted number an...

Page 37: ...x used in front of the country code for international calls Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are list...

Page 38: ...u will not be allowed to dial back 00 followed by one of the numbers 1 199 and or off hook key Short dial phone numbers in phone book 0300 followed by or off hook key Local call broadcast to both anal...

Page 39: ...to indicate that the following key presses should activate a supplementary services function The supplementary services functions supported by the terminal are described in the subsequent sections Ma...

Page 40: ...le or disable the call waiting indication For further information see Call waiting on page 72 When you receive a Call Waiting indication you have the following options Note The phone must have an R ke...

Page 41: ...recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller Note The phone must have an R key to be able to use these functions If y...

Page 42: ...ce of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 26 UDI must be used for an ISDN G4 fa...

Page 43: ...ile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK Mobile numbers For further information see Viewing and edi...

Page 44: ...This type of connection is ideal for TCP IP traffic such as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received Using a Streaming data connect...

Page 45: ...n page 101 and Setting up the network user groups on page 81 Working with network groups The LAN users of the EXPLORER 727 system can be organized in network user groups with different setup and diffe...

Page 46: ...d menu for the EXPLORER 727 system For information on how to start up the IP handset see Connecting the IP handset on page 15 For further information on how to use the IP handset refer to the IP Hands...

Page 47: ...etting up and configuring the system You can access the web interface from a computer with a standard Internet browser Internet Explorer 6 0 Mozilla Firefox 1 0 and Apple Safari 2 0 were tested succes...

Page 48: ...e web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows 1 In Microsoft Internet Explorer select Tools Internet Options...

Page 49: ...is 192 168 0 1 Note If the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in t...

Page 50: ...opens a submenu in the navigation pane or a new page in the contents section The status field shows the signal strength The icon bar shows icons for new SMS messages and for active events when relevan...

Page 51: ...e displayed in the contents section To see the site map click SITE MAP in the navigation pane Click on items in the site map to go directly to the relevant location Icon Explanation A new SMS message...

Page 52: ...PIN Type in the PIN and click OK If you enter a wrong PIN 3 times you are asked for a PUK PIN Unblocking Key For further information see Wrong PIN on page 19 If the PIN has already been entered in the...

Page 53: ...web interface 98 126882 B Using the Dashboard 45 Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the te...

Page 54: ...terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobi...

Page 55: ...o be activated when you have specifically enabled it you can disable automatic activation using the SETTINGS LAN Network user groups page When automatic activation is disabled in the Network user grou...

Page 56: ...rrently active The list shows the call type and the time connected for each call ONGOING DATA SESSIONS is a list of data profiles that are currently active including the IP address that is assigned to...

Page 57: ...e Overview In the phone book you can Look up phone numbers Look up short dial numbers for easy dialing from a handset Modify or delete existing names and phone numbers or enter new names and phone num...

Page 58: ...the phone book from an analog phone take the phone off hook and dial 003 Editing phone book entries Adding a new entry To add a new entry do as follows 1 In the phone book locate the empty entry numb...

Page 59: ...ers from the left navigation pane The mobile numbers are the phone numbers to use when making a call to the terminal To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit...

Page 60: ...d services see Circuit switched dialed service on page 9 The listed information includes Time connected using Standard Voice and time connected using 3 1 kHz Audio Exporting the call log The system lo...

Page 61: ...ons shows the start time bytes in bytes out and estimated charge of each Standard data session Streaming data sessions shows the start time duration type Streaming 32 64 128 or 256 kbps and estimated...

Page 62: ...r more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g 00 45...

Page 63: ...n sent look in the Sent folder Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contai...

Page 64: ...ope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages If the message is not an SMS message but information of voi...

Page 65: ...and click Send If you want to move all the new messages click Move all new messages to Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been re...

Page 66: ...livery notification setting for an individual message For further information see Sending an SMS message on page 54 Do as follows 1 Select MESSAGES Message settings from the left navigation pane 2 If...

Page 67: ...r click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing...

Page 68: ...connected antenna and contains a field for enabling or disabling the L Band interface on the terminal To access the SETTINGS page select SETTINGS from the left navigation pane Enabling or disabling t...

Page 69: ...the LAN parameters are set up in the network management pages For information on these settings refer to Managing LAN network users on page 80 Setting up the LAN interface Do as follows 1 From the le...

Page 70: ...led If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal If you select Disabled you need to set up a static IP address in the connected device 3 Type in...

Page 71: ...l server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN Port forwarding in the left navigation pane 2 Select Enabled to generally enable p...

Page 72: ...ing calls If you select e g Standard the Phone Fax interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected...

Page 73: ...nnected device supports the call type used Note For information on how to set up call services supplementary services see Setting up call services on page 69 These settings apply to both the Phone Fax...

Page 74: ...nder Standard If an incoming Standard call arrives both devices will accept the call If you make a local call to one of the local numbers 0401 or 0402 only the called device will accept the call 4 Set...

Page 75: ...he relevant user groups Also if you change the common APN at a later stage it is automatically updated for all network user groups where the Common setting is selected To set up the common interface s...

Page 76: ...e a precise and continuous data stream If you select Disabled your Streaming connection will not be buffered This means the data is delivered immediately but may vary slightly in transmission speed 4...

Page 77: ...ll forwarding Call barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The setting...

Page 78: ...SETTINGS Common Call forward from the left navigation pane 2 For each call type select Enabled next to the situation s in which you want to forward incoming calls 3 Next to the enabled items type in...

Page 79: ...NGS Common Call barring from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select which calls should be barred 4 In the Barrin...

Page 80: ...while you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Call waiting from the left navigation pane 2 Click OK next to Read current settings to make sure the page is up...

Page 81: ...interfaces 73 Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Line identification from the l...

Page 82: ...in your user group number s under Group no 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To allow outgoing access for the...

Page 83: ...dsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password Connecting a new IP handset To connect a new IP handset do as follows 1 Connect the IP handset to one...

Page 84: ...s link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset Setting up the IP handsets Do as follows 1 Select SETT...

Page 85: ...l types are described in more detail in Selecting the call type on page 26 For Incoming calls you can check Standard or 3 1 kHz Audio or both If you check both the handset will react ring on any incom...

Page 86: ...active until all warnings errors are cleared Pin 3 Mute output The mute output pin provides an external signal that is active during a phone call The signal can be used to mute external equipment such...

Page 87: ...g the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Igni...

Page 88: ...ndard Streaming IP addressing Static Dynamic Internet access mode Router Mode Bridge Mode No Internet Access 2 Identifying a network device See Managing network devices on page 85 The network devices...

Page 89: ...tings are locked to make sure there is always one functional user group available For example the Default user group does not allow you to select a Bridge mode connection Editing a network user group...

Page 90: ...lect the type of Internet connection Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if o...

Page 91: ...recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options Common The APN is taken from the Common APN defined under SETTING...

Page 92: ...hold Ctrl or Shift while selecting The Context Identifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs 13 Click Apply Important If you have selected a Streaming...

Page 93: ...dware device identified by a unique MAC address When a network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of ne...

Page 94: ...the MAC address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address click the link next to the device The device is...

Page 95: ...h entry in the table shows MAC address IP address LAN port and network user group Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing...

Page 96: ...N port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 81 5 Click...

Page 97: ...table is prioritized meaning that the entries are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meanin...

Page 98: ...rmation and you may end up using more bandwidth than without Header Compression Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less...

Page 99: ...er if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password The web interface also offers the possibility of downloading the latest software...

Page 100: ...red select SETTINGS Upload from the left navigation pane If a PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The defau...

Page 101: ...etwork using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link...

Page 102: ...the preferred BGAN satellite Do as follows 1 Select SETTINGS Satellite selection from the left navigation pane 2 Select the satellite you prefer to use If you select Auto the default setting the EXPLO...

Page 103: ...er the Administration user name and password The default user name is admin and the default password is 1234 If you have forgotten the administrator password you can reset the password by clicking the...

Page 104: ...mber of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous secti...

Page 105: ...Do as follows 1 After entering the Administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon 2 Type in the existing user name 3 Type in the new pas...

Page 106: ...file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file 1...

Page 107: ...y drop down list 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each c...

Page 108: ...ndling 1 From the left navigation pane in the ADMINISTRATION page select Log Handling 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total...

Page 109: ...e your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a user group is used for all traffic from that user group See What are traffic flow filter...

Page 110: ...e of the following Conversational is real time two way conversation It is primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for...

Page 111: ...ited The SDU Error settings in step 8 and step 9 will apply No means packets are not allowed to contain errors and the SDU Error setting in step 8 will not be applied This setting is suitable where er...

Page 112: ...ique within all traffic flow filters associated with the profiles that share the same PDP Packet Data Protocol address Information of source destination type of service etc is combined in each packet...

Page 113: ...tion pane select ADMINISTRATION Traffic flow filters 2 Click the link New entry 3 Type in an Evaluation Precedence Index in the Eval Prec Index column 4 Select the Profile from the scroll list The ava...

Page 114: ...Subnet mask Protocol number Destination port range From and To Note that Source and Destination are relative the core network This means that Destination is your terminal Source port range From and To...

Page 115: ...INISTRATION User permissions 2 For each item under ALLOW USERS TO select yes to allow access or no to block access to the settings 3 Under ALLOW AT COMMANDS ON select yes to allow the use of AT comman...

Page 116: ...ilable on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues you should call...

Page 117: ...top of the web interface or select HELPDESK Event list from the left navigation pane The Event list page shows a detailed list of active events including the time of the first occurrence ID and sever...

Page 118: ...elf test and resets the terminal What s next This chapter has explained how to use the web interface for setup and use of the system You should now be able to set up the system check status read and s...

Page 119: ...need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken fr...

Page 120: ...ct a computer enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software from the web interface If you have an Admin...

Page 121: ...arts Roof rail mount kit Cables Item Part number EXPLORER 727 antenna 403053B EXPLORER terminal 403736A Item Part number Thrane Thrane IP Handset 403672A Thrane Thrane IP Cradle 403674A Item Part numb...

Page 122: ...7 125999 LAN cable S 37 204649 005 Item Part number Item Part number Getting Started kit S 673736A Item Part number Antenna cable RG214 U 50 m 403722A option 947 Antenna cable RG223 U 14 m 403722A opt...

Page 123: ...manual for details The antenna cable is not properly connected Check that both ends of the cable are connected properly according to the guidelines in the Installation manual Also check that no connec...

Page 124: ...a proxy server For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck Use a proxy server for your LAN You have entered a wrong IP address Check the IP addr...

Page 125: ...ce Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS ISDN Then select the call type for incoming calls No phones are...

Page 126: ...W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices Incoming phone calls The call type used for the call is not selected in the web...

Page 127: ...Event log Indicators event messages and logs are described in the following sections Light indicators Overview The terminal has a number of LEDs placed in the panel at the top of the terminal a green...

Page 128: ...tion User action is required Red Critical error Check the event log If the problem is in the EXPLORER system and you cannot solve it contact your distributor and return the unit for repair if necessar...

Page 129: ...arrived Off No new messages or the unit is off Behavior Meaning Flashing green The LAN port is active Behavior Meaning Green Link speed is 100 Mbps Yellow Link speed is 10 Mbps Off The link is down Be...

Page 130: ...rminal issues an event message the Terminal indicator or the Antenna indicator in the LED panel on top of the terminal signals the event according to the tables Terminal indicator and Antenna indicato...

Page 131: ...279 Voice module error Voice services cannot be accessed by the terminal Contact your distributor 00280to 00289 Ethernet module error The Ethernet interface on the terminal cannot be used Contact your...

Page 132: ...distributor if the problem persists 01300 to 01309 No GPS fix The GPS receiver has not yet achieved position fix Make sure the view to the GPS satellites is not blocked Note that in some cases it may...

Page 133: ...d ciphering off Do not transmit data that requires ciphering 02200to 02209 Ethernet data session failed Ethernet data session could not be established See the call log for the cause of the error Refer...

Page 134: ...e to the antenna Contact your distributor if the problem persists 08009 Power Hold up the terminal can no longer power the antenna The power supply to the terminal has dropped for too long The antenna...

Page 135: ...he terminal was unable to upload new firmware to the antenna Contact your distributor 0802D Firmware update failed The terminal was unable to upload new firmware to the antenna Reboot the terminal Con...

Page 136: ...e was successfully uploaded to the antenna but the antenna failed to start normally with the new firmware Reboot the terminal Contact your distributor if the problem persists 08035 Unable to open port...

Page 137: ...b interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The same events are also indicated in the Antenna a...

Page 138: ...temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web i...

Page 139: ...ng two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes...

Page 140: ...Chapter 6 Conformity 98 126882 B EXPLORER 727 132 REPLACE THIS PAGE WITH THE DECLARATION OF CONFORMITY FOR EXPLORER 727...

Page 141: ...it makes the product legal to be sold in the European Union CID Context Identifier CM Continuous Monitoring CS Circuit Switched Circuit switched networks require dedicated point to point connections d...

Page 142: ...quipment Identity A unique number identifying your terminal IMSO International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its publi...

Page 143: ...used by external packet data networks that communicate with a GPRS network PIN Personal Identification Number A code number used to provide access to a system that has restricted access PoE Power over...

Page 144: ...is processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection T TCP Transmission Control Protocol One of the core protocols of the Inte...

Page 145: ...33 line identification 73 local 31 making or receiving 28 missed received outgoing 53 redial 30 to the terminal 29 transferring 33 viewing ongoing 48 waiting indication 32 72 CE compliance 131 cleari...

Page 146: ...ce 41 local setting up 62 local viewing 46 IP handset BGAN features 23 connecting 15 description 5 entering PIN 17 local numbers 30 setting call type 77 setting up 75 starting up 15 user manual vi ISD...

Page 147: ...44 Q quality of voice 26 Quick dial 28 R radiation iii redial 30 registering on the BGAN network 20 remote on off 13 S safety summary iii satellite selecting 94 view selected 46 sent messages resendi...

Page 148: ...33 troubleshooting guide 115 typography used in this manual vi U uploading software 91 usage counter 48 52 clearing 100 user interfaces 23 V version of software 46 voice mail number viewing 59 voice...

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