Sonifex COURIER, User Handbook Manual

Page: 202 / 218

Appendix B - diagnostics & troubleshooting
B-6 Courier User Handbook
B.2. Troubleshooting
For information on trouble-shooting typical problems with the Courier, please look
at the Sonifex web-site for further information.
B.2.1. PC compatibility problems
Problem I’ve made some recordings on a disk, put the disk into my
PC and the editor I’m using won’t recognise them.
Possible
Cause The cut that you’ve recorded and the format of cuts that your
editor can handle are different in some way. Usually editors
can edit either linear or mpeg files at only selected sample
rates.
Remedy
Because Courier can record at so many different sample
rates/bit rates you have to be very careful that the Record Style
you create/select is compatible with your Courier. Get
information on the format of the audio file that your editor can
use and set this as the Record Style of the Courier. Try a
recording and then try to edit it. If it still does not work,
contact Sonifex at
courier.support@sonifex.co.uk .
Problem I’ve recorded a linear bwf (broadcast wave format) file
and my editor won’t play it.
Possible
Cause
Any editor which can edit linear pcm .wav audio files should
be able to edit bwf linear audio files.
Remedy
Change the Record Style of the Courier to record linear .wav
audio files instead of bwf linear .wav files. Also, contact the
manufacturer of your editor to find out why there seems to be
an incompatibility.
B.2.2. Physical problems
Problem I can’t get my Courier into the carry case.
Possible
Cause
It’s a tight fit !
Remedy Open all the velcro flaps on the side of the carry case and the
battery flap at the bottom. Push the Courier into the case and
ensure that the rubber boots are fitted firmly into the bottom of
it. Note: Do not remove the boots to get the Courier into the
case.