CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
58
smarttech.com/kb/170764
Resolving remote control issues
The remote control provides control of the interactive flat panel up to 23' (7 m) from the front
control panel.
Symptom
Causes
Solution
The remote control behaves
unexpectedly.
The interactive flat panel isn’t
receiving power.
Ensure the interactive flat panel is
plugged in (see page 16).
You’re outside the range of the
infrared remote control sensor.
Move to within the range of the infrared
remote control sensor (see page 30).
The remote control batteries need
to be replaced.
Replace the batteries (see page 42).
The remote control is damaged.
Contact your authorized SMART reseller
(
) to inquire about a
replacement remote control.
Resolving presence detection issues
The sensors for presence detection can detect when people are within 16' (5 m) of the interactive
flat panel and automatically turn on or off the interactive flat panel.
Symptom
Causes
Solution
The interactive flat panel isn’t
turning on.
The sensors aren’t enabled.
Enable presence detection (see page 70
for SMART Board 8070i-G4 interactive flat
panels or page 76 for SMART Board
8084i-G4 interactive flat panels).
There isn’t enough of a
temperature difference between
the ambient temperature and
human body temperature.
Reduce the room temperature.
You aren’t within 16' (5 m) of the
interactive flat panel.
Move closer to the interactive flat panel or
make bigger motions.
Glass, acrylic or other similar
material is between you and the
sensors.
Remove the material.
The interactive flat panel isn’t
turning off when people have left
the room.
The sensors aren’t enabled.
Enable presence detection (see page 70
for SMART Board 8070i-G4 interactive flat
panels or page 76 for SMART Board
8084i-G4 interactive flat panels).
The interactive flat panel is turning
on after it has been turned off.
The re-enable time is too short for
you to exit the room before the
sensors start detecting motion
again.
Increase the re-enable time (see page 70
for SMART Board 8070i-G4 interactive flat
panels or page 76 for SMART Board
8084i-G4 interactive flat panels).
Sunlight is hitting the sensors.
Close any blinds or shades.
Glass, acrylic or other similar
material is between you and the
sensors.
Remove the material.
