SMART SRS-MP-170 Setup And Maintenance Manual Download Page 55

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Chapter 6

smarttech.com/kb/170764

Chapter 6:

Troubleshooting your
SMART Room System

Locating serial numbers

Locating power and status lights

Resolving issues with the interactive flat panels

Resolving image issues

Resolving blank screen issues

Resolving image quality issues

Resolving touch control and digital ink issues

Resolving remote control issues

Resolving presence detection issues

Resolving issues with the camera

Resolving issues with the microphones

Resolving issues with the speakers

Resolving issues using the SMART Connection Wizard

Resolving issues using SMART Board Diagnostics

Checking the DViT camera views

This chapter provides you with the information necessary to solve simple issues that can occur with

your SMART Room System. If issues persist, or aren’t covered in this chapter, contact

SMART Support (

smarttech.com/contactsupport

Summary of Contents for SRS-MP-170

Page 1: ...SMART Room System with SMART Meeting Pro software SETUP AND MAINTENANCE GUIDE FOR MODELS SRS MP 170 SRS MP 270 SRS MP 370 SRS MP 184 AND SRS MP 284 ...

Page 2: ...software tools to convert your files into DivX videos ABOUT DIVX VIDEO ON DEMAND This DivX Certified device must be registered in order to play purchased DivX Video on Demand VOD movies To obtain your registration code locate the DivX VOD section in your device setup menu Go to vod divx com for more information on how to complete your registration DivX Certified to play DivX video up to HD 1080p i...

Page 3: ...T Technologies or parts with the same characteristics as the original l Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard l Do not insert objects inside the cabinet ventilation holes because they could touch dangerous voltage points and cause electric shock fire or product damage which may not be covered by your warranty ...

Page 4: ...olts are not post installation hardware l Use SMART supplied mounting hardware or hardware that is designed to properly support the weight of your product l Disconnect all power cables for your interactive flat panel from the wall outlet and seek assistance from qualified service personnel when any of the following occurs o The power cable or plug is damaged o Liquid is spilled into the interactiv...

Page 5: ... Chapter 4 Using your SMART Room System 25 Turning on and turning off your SMART Room System 25 Using presence detection 27 Using your SMART Room System with the room computer 28 Connecting a guest laptop 28 Changing input sources 29 Using the remote control 29 Chapter 5 Maintaining your SMART Room System 37 Opening SMART Settings 38 Updating software 38 Updating firmware 38 Maintaining the intera...

Page 6: ...y menu 65 SMART Board 8070i G4 interactive flat panel on screen display menu 66 SMART Board 8084i G4 interactive flat panel on screen display menu 72 Appendix B Remotely managing your SMART Room System 79 Connecting and configuring a room control system 80 Power modes 81 Room control system programming commands and responses 82 SMART Board 8070i G4 interactive flat panel commands 84 SMART Board 80...

Page 7: ...etection sensors 4 Pens and eraser 5 Color select module 5 Front control panel 6 Remote control 7 About other hardware 7 Camera 7 Table microphones speakers and audio processor 8 Optional wall stand kit 8 About software 8 Differences between systems 9 About this guide 10 Other documentation and resources 10 Specifications 10 Release notes 11 Installation instructions 11 Help 12 Training 12 Knowled...

Page 8: ...r edit existing ones visit websites play and manipulate videos and so on by touching the interactive surfaces You can also write over any application in digital ink using one of the supplied pens or your finger and then erase the digital ink using the supplied eraser or your palm Gesture support You can use an array of gestures within applications including panning scaling rotating and zooming in ...

Page 9: ...ractive flat panel that they can do at their computers by touching the surface and they can use an array of gestures within applications For information on which interactive flat panel model is included with your SMART Room System and the differences between these systems see Differences between systems on page 9 Each interactive flat panel consists of the following components No Name 1 Screen 2 D...

Page 10: ...e see Cleaning the DViT camera windows and reflective tape on page 43 CAUTION l Keep the reflective tape dry l Do not remove or damage the reflective tape IMPORTANT l Do not attach items such as adhesive notes to the screens because they interfere with the DViT cameras l Do not place anything in the channels because it interferes with the DViT cameras Presence detection sensors Each interactive fl...

Page 11: ...el comes with two pens and an eraser The bottom bezel of the interactive flat panel includes magnetic holders for the pens and the eraser Removing a pen or the eraser from the holders activates it and enables you to either draw or erase digital ink CAUTION When returning the pen or eraser to the magnetic holder ensure that it is centered on the holder to prevent it from falling and potentially bei...

Page 12: ...Select button 4 Power Standby button power light 5 DViT technology status light 6 Remote control sensor IMPORTANT l If there is a film over the front control panel remove the film before using the front control panel l Do not cover or block the front control panel or you could have reduced use of the remote control In normal use l The Volume control Mute button and Input Select button are blue l T...

Page 13: ...peakers MIX500 Audio processor WSK SINGLE OR WSK DUAL Optional wall stand kit Camera The high definition camera automatically captures room video during Bridgit or other conferencing application meetings Users can temporarily stop the video or shutter the camera for privacy purposes In most meeting rooms digital pan tilt and zoom DPTZ and the camera s 105 field of view ensure all meeting participa...

Page 14: ...he cable raceway The wall stands transfer some of the weight from the wall to the floor and are required for metal stud walls that can t support the full weight of the interactive flat panels The cable raceway covers cables running across the floor from the interactive flat panels to the meeting room table About software Your SMART Room System comes with licenses for two software packages l SMART ...

Page 15: ...e presents the key differences between the five SMART Room Systems System Differences Guide icon SRS MP 170 Number of interactive flat panels 1 Interactive flat panel model SBID 8070i G4 Screen size diagonal 70 178 cm SRS MP 184 Number of interactive flat panels 1 Interactive flat panel model SBID 8084i G4 Screen size diagonal 84 213 4 cm SRS MP 270 Number of interactive flat panels 2 Interactive ...

Page 16: ...duals who are responsible for installing and maintaining SMART Room Systems in their organizations Other documentation and resources are available for individuals who use SMART Room Systems Other documentation and resources In addition to this guide there are resources for individuals who install maintain and use SMART Room Systems Specifications Your SMART Room System s specifications define the ...

Page 17: ...ctions SRS MP 170 SRS MP 270 SRS MP 370 smarttech com kb 170671 SRS MP 184 SRS MP 284 smarttech com kb 170762 To use your SMART Room System with a connected computer you need to install SMART Meeting Pro software or SMART Meeting Pro PE software on the computer see Installing software on page 22 If you need to deploy the software to multiple computers on your network refer to the system administra...

Page 18: ...t or other Internet connected mobile device scan the QR code that appears on the home page of the Help with your device s camera 2 Use the Help s table of contents or search to browse its contents Training The SMART training website smarttech com trainingforbusiness includes an extensive library of training resources you can refer to when first learning to set up or use your SMART Room System Know...

Page 19: ...ould read this chapter along with the hardware installation instructions included with your SMART Room System see Installation instructions on page 11 Before installing your SMART Room System Do the following before installing your SMART Room System Task Review the environmental requirements in the SMART Room System s specifications see Specifications on page 10 Save all product packaging so that ...

Page 20: ...e could hit it l Do not install your SMART Room System in an area where it will be subjected to strong vibrations or dust l Do not install your SMART Room System near where the mains power supply enters the building l Ensure adequate ventilation or provide air conditioning around your SMART Room System so that heat can flow away from the unit and the mounting equipment l If you mount your SMART Ro...

Page 21: ...and tighten the eyebolts If you over tighten the eyebolts and damage the threads you will be unable to remove the eyebolts Use the supplied wall mounts to mount the interactive flat panels on the wall Because the receptacles might not be easily accessible after you mount the interactive flat panels consider connecting cables for power computers and other devices while the interactive flat panels a...

Page 22: ...and the provided power supply to a power outlet Audio processor Connect the audio processor to one of the interactive flat panels NOTE Refer to your SMART Room System s specifications for power requirements and power consumption information see Specifications on page 10 Connecting the room computer In a typical installation you connect the room computer to the following components of your SMART Ro...

Page 23: ...e room computer must be able to support multiple displays and have one video input preferably HDMI for each interactive flat panel If you want to connect the room computer to an interactive flat panel using a video input other than HDMI you must provide the appropriate cable Connecting the camera The camera is installed on the top of the interactive flat panels and is connected to the room compute...

Page 24: ...TANT Connect the audio processor to the room computer using the provided USB cable SMART recommends that you do not use a USB hub or extender to extend the length of the USB connection After you connect the audio processor to the room computer set the table microphones as the default audio input device and the speakers as the default audio output device NOTE This procedure may vary depending on yo...

Page 25: ...e cables you make use of connectors that might not be accessible when the interactive flat panels are mounted You can then run the cables across floors or behind walls to the meeting room table WARNING Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard NOTE The SMART Room System s audio features aren t available to laptops...

Page 26: ...SB SETTING on page 71 To connect cables for laptops to a SMART Board 8084i G4 interactive flat panel 1 Connect a USB cable to the USB3 receptacle on the bottom connector panel 2 Connect an HDMI cable to the HDMI1 connector on the bottom connector panel 3 Ensure the USB3 receptacle is mapped to the HDMI1 input in the on screen display menu see USB Setting on page 77 ...

Page 27: ... on To turn on your SMART Room System for the first time 1 Turn on your room computer 2 Turn on the first interactive flat panel by flicking the power switch beside the AC power inlet 3 Press the Power Standby button on the first interactive flat panel s front control panel 4 Press the Input Select button on the first interactive flat panel s front control panel until the input source is HDMI2 TIP...

Page 28: ...omputer 1 Go to smarttech com downloads 2 Scroll to the SMART Meeting Pro software section 3 Click Choose a version and then select the most recent version 4 Click Download 5 Follow the on screen instructions to save the installer to a temporary location 6 Double click the installer 7 Follow the on screen instructions to install SMART Meeting Pro software 8 Configure SMART Meeting Pro software fol...

Page 29: ...ction wizard After turning on your SMART Room System for the first time and installing software run the connection wizard to calibrate and orient the interactive flat panels To run the connection wizard 1 Press the Help button on one of the interactive flat panel s color select modules The Help and Support for Your SMART Board Interactive Whiteboard window appears 2 Press Connection Wizard The SMA...

Page 30: ...interactive flat panel for the first time NOTES o You can press the orientation button on the color select module to move the calibration screen to the next interactive flat panel o If you select the incorrect display during calibration or orientation touch might not respond 6 Repeat steps 3 to 5 for the other interactive flat panels ...

Page 31: ...ol 31 SMART Board 8084i G4 interactive flat panel remote control 33 Menu control panel 35 This chapter explains how to use the key features of your SMART Room System Turning on and turning off your SMART Room System You turn on and turn off your SMART Room System by turning on or turning off the room computer and interactive flat panels You can turn on and turn off each interactive flat panel usin...

Page 32: ...the interactive flat panel is not plugged in or the main power switch is turned off NOTE If you use the remote control to turn on an interactive flat panel the other interactive flat panels in your SMART Room System might turn on as well 3 Repeat step 2 for any other interactive flat panels in your SMART Room System To turn off your SMART Room System 1 Turn off your computer 2 Press the Power Stan...

Page 33: ...anel When the sensors no longer detect people in the room the interactive flat panel returns to Standby mode NOTE If ECO Standby mode is enabled for SMART Board 8070i G4 interactive flat panels presence detection functionality is limited Presence detection settings can be changed with the on screen display menu For more information on the on screen display menu settings relevant for presence detec...

Page 34: ...m refer to the Help see Help on page 12 Connecting a guest laptop Users can connect a guest laptop to one of the interactive flat panels in your SMART Room System using the cables you installed see Connecting cables for laptops on page 19 When a user connects a guest laptop to an interactive flat panel the laptop s desktop is displayed on the interactive flat panel and touch interactivity is enabl...

Page 35: ...input sources You can connect the interactive flat panel to a room computer or a guest laptop see Connecting the room computer on page 16 You can display a device s input source by pressing the Input Select button on the front control panel until the device s input appears on the interactive flat panel Alternatively you can press the INPUT button on the remote control TIP The remote control for SM...

Page 36: ...ny part of the remote control other than the battery compartment and picture in picture compartment Remote control sensor The remote control sensor is located on the front control panel It enables you to control the interactive flat panel from an angle of 30º and within a distance of 23 7 m using the included remote control IMPORTANT The remote control might not function when the infrared remote c...

Page 37: ...mote control enables you to access on screen menus and to change display and input settings SMART Board 8070i G4 interactive flat panel remote control No Name Description 1 POWER ON Turn on the interactive flat panel 2 ASPECT Select the aspect ratio 3 STILL Turn on or off the still picture mode ...

Page 38: ...e for VGA video inputs only 9 VOL Increase or decrease the audio output level1 10 AUDIO INPUT Select the audio input source1 11 Input buttons Select a specific video input 12 SLEEP Set a timer to turn off the interactive flat panel 13 INPUT Switch video inputs 14 SOUND Select artificial surround sound1 15 MUTE Mute audio inputs for the interactive flat panel1 16 EXIT Close the on screen display me...

Page 39: ...ontrol No Name Description 1 POWER Turn on or off the interactive flat panel 2 MONITOR Alternate between different interactive flat panel modes on off and Standby depending on how you configure Standby mode 3 Number buttons Press buttons on the number pad to set and change passwords or to customize or change settings ...

Page 40: ...nu and then change the value of the selected menu option 10 OK Open a selected menu option in the on screen display menu 11 BACK Return to the previous screen in the on screen display menu 12 Not in use 13 Video buttons Play pause stop fast forward and rewind video 14 TILE Not in use 15 EXIT Close the on screen display menu 16 Not in use 17 AUTO Automatically set the H position V position and cloc...

Page 41: ...te control to navigate the on screen display menu you can use the menu control panel located on the bottom of the interactive flat panel SMART Board 8070i G4 interactive flat panels No Name 1 MENU 2 SET 3 Up 4 Down 5 Left 6 Right SMART Board 8084i G4 interactive flat panels No Name 1 MENU 2 OK 3 Up 4 Down 5 Left 6 Right ...

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Page 43: ...leaning the DViT camera windows and reflective tape 43 Maintaining ventilation 44 Preventing condensation 45 Maintaining the camera 45 Maintaining the microphones 45 Maintaining the speakers 46 Checking the SMART Room System installation 46 Removing your SMART Room System 46 Transporting your SMART Room System 47 Your SMART Room System is designed to require no or only minimal cleaning and mainten...

Page 44: ...T Meeting Pro software and SMART Meeting Pro PE software see Installing software on page 22 SPU periodically checks for updates to the SMART software posted on the SMART website You can configure SPU to prompt users to install updates or to install updates automatically For more information on SPU search for SMART Product Update in the Help see Help on page 12 NOTE If you didn t install SPU you ca...

Page 45: ... firmware 1 Ensure there is a USB connection between the interactive flat panel and the room computer see Connecting the interactive flat panels on page 17 2 Launch the firmware updater at the following location Operating system Location Windows 32 bit C Program Files SMART Technologies SMART Product Drivers SMARTFirmwareUpdater exe Windows 64 bit C Program Files x86 SMART Technologies SMART Produ...

Page 46: ...ware which interprets this information as mouse clicks digital ink or ink removal in the appropriate location Calibration determines the position and angles of the DViT cameras to accurately identify the location of touches on the interactive flat panel IMPORTANT If an error message appears while you are calibrating the interactive flat panel contact SMART Support smarttech com contactsupport To c...

Page 47: ...he color select module 7 Continue pressing targets until the calibration is complete A message appears stating that the calibration was successful and then the orientation screen appears 8 Orient the interactive flat panel see Orienting the interactive flat panels below Orienting the interactive flat panels If the location of your touch is misinterpreted the pointer appears a distance from the act...

Page 48: ...pose them to fire or high temperature l avoid eye and skin contact if batteries have leaked l dispose of exhausted batteries and product components in accordance with applicable regulations To replace batteries in a remote control 1 Press the tab on the underside of the remote control and then open the cover 2 Remove the existing batteries 3 Insert two new 1 5V AAA batteries in the remote control ...

Page 49: ... this strip affects touch interactivity To clean a screen 1 Shut off the room computer and then disconnect the power sources for the room computer and the interactive flat panel 2 Wipe the screen with a lint free non abrasive cloth Cleaning the presence detection sensors Each interactive flat panel has two presence detection sensors on its frame The sensors should be inspected regularly for dust a...

Page 50: ...ntly wipe the reflective tape along the sides of the interactive flat panel screen 3 Gently wipe the DViT camera windows in the bottom corners and the reflective strip across the bottom of the interactive flat panel screen Maintaining ventilation The interactive flat panels require ventilation to enable the cooling fans to function Dust buildup in the ventilation holes compromises cooling and lead...

Page 51: ... Turn on the interactive flat panel and leave it on for 2 3 hours 4 If the screen condensation doesn t evaporate contact SMART Support smarttech com contactsupport Maintaining the camera CAUTION Do not directly contact the camera lens even to clean it Directly contacting the camera lens can scratch or otherwise damage it negatively impacting the camera s performance You need to clean the camera le...

Page 52: ...ou find an issue contact a professional installer Removing your SMART Room System To safely remove your SMART Room System use four or more professional installers WARNING l Do not attempt to move the interactive flat panels using your own strength The interactive flat panels are very heavy l Do not move the interactive flat panels by connecting a rope or wire to the handles on the back The interac...

Page 53: ...to the screen 5 Repeat steps 3 to 4 for the other interactive flat panels in the SMART Room System Transporting your SMART Room System Save your original packaging so that you can repack your SMART Room System with as much of the original packaging as possible This packaging was designed with optimal shock and vibration protection If your original packaging isn t available you can purchase the sam...

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Page 55: ...g remote control issues 58 Resolving presence detection issues 58 Resolving issues with the camera 59 Resolving issues with the microphones 60 Resolving issues with the speakers 61 Resolving issues using the SMART Connection Wizard 61 Resolving issues using SMART Board Diagnostics 62 Checking the DViT camera views 62 This chapter provides you with the information necessary to solve simple issues t...

Page 56: ...Support with the left interactive flat panel s serial number l You can also access the interactive flat panel s serial number from the on screen display menu SBID 8070i G4 SERIAL NUMBER on page 69 SBID 8084i G4 Serial Number on page 77 Camera Top of the camera beside the service light Table microphones Bottom of each microphone Speakers Back of each speaker Audio processor Narrow side of the audio...

Page 57: ...s Your SMART Room System s components have power and status lights which you can use when resolving common issues No Component Light 1 Interactive flat panel Power 2 Interactive flat panel DViT technology status 3 Camera Video capture 4 Camera USB connection status 5 Microphones Microphone 6 Speakers Power ...

Page 58: ...atus light Causes Solution Off Off The interactive flat panelisn t connected to a power source Connect the interactive flat panel s power cable to a power outlet see page 16 The main power is off Flickthe power switch to turn the main power on Solid red Off The interactive flat panelis in Standby mode Press the power button on the front controlpanelor the remote control Solid amber or red Red The ...

Page 59: ...olution The image is too large too smallor doesn t completely fillthe screen The computer s video resolution settings don t match the interactive flat panel s native resolution l The native resolution of SMART Board 8070i G4 interactive flat panels is 1920 1080 at 60 Hz If the computer can t support this resolution consider one of the following 16 9 resolutions as an alternative o 1600 900 o 1366 ...

Page 60: ... flat panel You have a poor quality video cable 1 Replace the video cable with a better quality video cable 2 Press AUTO SETUP on SMART Board 8070i G4 interactive flat panels or AUTO on SMART Board 8084i G4 interactive flat panels on the remote control You connected two video cables together 1 Replace the two cables with one longer cable OR Move the computer so that it s within a single cable leng...

Page 61: ...ard 8084i G4 interactive flat panels on the remote control The computer s video display card is defective Connect a different computer to the interactive flat panel If this improves the image quality consider replacing the video card in the originalcomputer The image is too light too darkor has image quality issues You might have incorrect video settings Press AUTO SETUP on SMART Board 8070i G4 in...

Page 62: ...e SMART Board icon or doesn t appear SMART Product Drivers isn t installed Download and install SMART Product Drivers from smarttech com downloads SMART Product Drivers isn t running Start SMART Board Tools following the steps in the Help see page 12 The SMART Board icon or displays a red X in its bottom right corner The computer can t find the interactive flat panel Run the SMART Connection Wizar...

Page 63: ...e Use consistent pressure while drawing digitalink Bright lights are interfering with the DViT cameras Close blinds or shades or dim allhalogen lights and LEDs The DViT cameras require calibration possibly because of a temperature change in the room Calibrate the interactive flat panel see page 40 You try to erase using something other than the eraser but you draw more digitalink One of the color ...

Page 64: ...n t enabled Enable presence detection see page 70 for SMART Board 8070i G4 interactive flat panels or page 76 for SMART Board 8084i G4 interactive flat panels There isn t enough of a temperature difference between the ambient temperature and human body temperature Reduce the room temperature You aren t within 16 5 m of the interactive flat panel Move closer to the interactive flat panelor make big...

Page 65: ...f USB connection status Off Not receiving power The camera should be receiving power but isn t l Ensure that the camera is connected as shown in the installation instructions see page 11 and that the interactive flat panelit is connected to is turned on l Press the Power Standby button on the interactive flat paneluntil it resets Video capture Off USB connection status Flashing amber Updating firm...

Page 66: ...crophones Use the following table to resolve issues with the microphones Microphone light Microphone status Issues Solutions Off Not receiving power The microphones should be receiving power but aren t l Ensure that the microphones are connected as shown in the installation instructions see page 11 and that the interactive flat panelthe audio processor is connected to is turned on l Press the Powe...

Page 67: ...n Bridgit software l Turn up the volume in Bridgit software You can hear sound but it s quiet Turn up the volume in Bridgit software You can hear sound but it s distorted or there s feedback One or more of the remote participants audio systems is causing the distortion or feedback Askindividualremote participants to mute their audio untilyou identify the remote participants with problematic audio ...

Page 68: ...d not in others use SMART Board Diagnostics to help identify and resolve these issues IMPORTANT Do not change diagnostic settings unless asked to do so by SMART Support Checking the DViT camera views If nothing happens when you touch the interactive flat panel s surface check to make sure that nothing is blocking one of the DViT cameras To check DViT camera views 1 Open SMART Settings see Opening ...

Page 69: ...HAPTER6 TROUBLESHOOTING YOUR SMART ROOM SYSTEM 63 smarttech com kb 170764 6 Check the DViT camera lens and ensure that nothing is blocking its view and that nothing is affixed to the interactive surface ...

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Page 71: ...nel see Menu control panel on page 35 Changing settings in the on screen display menu To change settings in the on screen display menu 1 Press the MENU button on the remote control or the menu control panel The on screen display menu appears 2 Press the up and down arrows to select a menu and then press SET or OK 3 Press the up and down arrows to select a menu option 4 Press the left and right arr...

Page 72: ...s the brightness of the image in relation to the background You can modify this option only if you select USER or AMBIENT in PICTURE MODE SHARPNESS 0 100 Sets the image sharpness You can modify this option only if you select USER or AMBIENT in PICTURE MODE BLACKLEVEL 0 100 Sets the levelof brightness in the darkest parts of the image You can modify this option only if you select USER or AMBIENT in...

Page 73: ...rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be less than the value of IN DARKLUX IN DARKLUX 50 950 Shows the illuminance levelfor dimly lit rooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be more than the value of IN BRIGHT LUX SENSING LUX N A Displays t...

Page 74: ...ted video input is VGA LONG CABLE COMP EQUALIZE ON OFF Enables or disables the equalization of the video signalif a long VGA cable is used You can modify this option only if the currently selected video input is VGA POLE 0 255 Sets the pole value You can modify this option only if the currently selected video input is VGA and if you select ON in EQUALIZE PEAK 0 255 Sets the peakvalue You can modif...

Page 75: ...flat panel s serialnumber This option only provides information You re unable to modify it OSDTRANSPARENCY TYPE1 TYPE2 OFF Sets the on screen display menu transparency OSDRESET N A Resets alloptions in the OSD menu to their default values SETUP POWERSAVE ON OFF Enables or disables Power Save mode When Power Save mode is enabled and there isn t video input the interactive flat paneldisplays No Sign...

Page 76: ...15 240 Sets when the interactive flat panel automatically turns off in minutes You can modify this option only if you select ENABLE in PROXIMITY BRIGHTNESS 0 100 Sets the brightness of the welcome screen You can modify this option only if you select ENABLE in PROXIMITY CEC ENABLE DISABLE Enables or disables Consumer Electronics Control CEC support on HDMI inputs HEAT STATUS FAN1 N A Shows the stat...

Page 77: ...I3 PC DISABLE Sets the video input for the USB1 receptacle or disables the receptacle The video input you select must be unique for USB1 USB2 VGA1 VGA2 DVI HDMI1 HDMI2 HDMI3 PC DISABLE Sets the video input for the USB2 receptacle or disables the receptacle The video input you select must be unique for USB2 SETUP RESET N A Resets alloptions in the SETUP menu to their default values Lync ROOM RESET ...

Page 78: ... can t be less than the value of In Dark In Dark 0 99 Sets the image brightness for dimly lit rooms You can modify this option only if you select Ambient in Picture Mode The value of this menu option can t be more than the value of In Bright Light Threshold Number Sets the light threshold You can modify this option only if you select Ambient in Picture Mode Sensing Lux N A Shows the current illumi...

Page 79: ...Color 5 5 Sets the preferred color value for grass in the image Sky Color 5 5 Sets the preferred color value for sky in the image Super Resolution On Off Enables or disables super resolution Gamma Low Medium Hight Sets the gamma Picture Option Noise Reduction Low Medium High Off Sets image noise reduction MPEG Noise Reduction Low Medium High Off Sets MPEG image noise reduction BlackLevel High Low ...

Page 80: ... which you can use to adjust the picture quality of the originalimage Screen N A Shows the current input type This option only provides information You re unable to modify it SOUND The options in this menu aren t applicable to your SMART Room System TIME Clock Date 1 31 Specifies the current date Month Jan Dec Specifies the current month Year 2010 2040 Specifies the current year Hour 00 23 Specifi...

Page 81: ...al Enables or disables failover mode If you select Auto or Manual and the current video input is not active the interactive flat paneldisplays the next available video input You can either use the default order of video inputs for failover mode by selecting Auto or define the order of video inputs for fail over mode by selecting Manual and then specifying values for Input 1 through Input 5 Input1 ...

Page 82: ...egisters DivX video on demand VOD InitialSetting Yes No Resets options in allmenus to their default values Set ID 1 255 Sets the interactive flat panel s ID Standby Mode Standby Sets the Standby mode to reduce power consumption Proximity Control Proximity Control On Off Enables or disables presence detection Re enable Time 1 10 Sets how long the interactive flat panelwaits before detecting motion ...

Page 83: ...B3 Lync Room Reset Reset Cancel Resets options in allmenus to their default values for a SMART Room System for Microsoft Lync CEC Enabled Disable Enables or disables Consumer Electronics Control CEC support on HDMI inputs FBC Control On Off Enables or disables the front controlpanel SUPPORT Model Type N A Shows the interactive flat panel s modelnumber This option only provides information You re u...

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Page 85: ...g 83 Designating video control settings for a specific video input 83 Identifying the value for a video control setting 83 Assigning a value for a video control setting 84 SMART Board 8070i G4 interactive flat panel commands 84 Power state 84 Source 85 Video control 86 System information 88 Service information 91 SMART Board 8084i G4 interactive flat panel commands 91 Power state 92 Source 93 Vide...

Page 86: ...ut on the computer to the room control input on the bottom connector panel of the first interactive flat panel SBID 8070i G4 SBID 8084i G4 IMPORTANT Do not use a null modem cable Use only a standard RS 232 cable 2 Connect an RS 232 cable from the room control output of the first interactive flat panel to the room control input of the second interactive flat panel 3 Connect an RS 232 cable from the...

Page 87: ... 1 A command prompt appears on the following line NOTE If no message appears or an error message appears the serial interface configuration isn t correct Repeat steps 3 and 4 5 Type commands to configure the interactive flat panels Power modes An interactive flat panel has five distinct power modes l On l Power Save l Standby l ECO Standby1 l Off All commands are available when the interactive fla...

Page 88: ... included a space in the contrast command INCORRECT set con trast 65 invalid cmd set con trast 65 NOTES l Use ASCII formatted commands l Commands aren t case sensitive l Review each entry carefully before you press ENTER l Don t send another command until you receive the response and the next command prompt Command inventory The interactive flat panel responds to the commands in the tables on the ...

Page 89: ...er In the example below the user wants to decrease the contrast level for the interactive flat panel by 15 set contrast 15 contrast 55 Designating video control settings for a specific video input When you connect multiple video inputs to the interactive flat panel you can designate different settings for each video input You can also specify which video input you want to get information about or ...

Page 90: ...entify power state settings Command Response Possible values Standby mode get intpowerstate intpowerstate Value l standby l on l dpms standby l welcome l prox reenable wait l pre standby l pre standby auto Yes get powerstate powerstate Value l on l ready l standby l off Yes get standbymode standbymode Value l normal l eco Yes Use the following commands to assign power state settings Command Possib...

Page 91: ... l Video l S_Video l DVD HD l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC Yes get videoinputs videoinputs Value l VGA1 l VGA2 l DVI l Video l S_Video l DVD HD l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC Yes get usb1source usb1source Value l VGA1 l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC default l Disabled Yes get usb2source usb2source Value l VGA1 l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 def...

Page 92: ...sb1source Value Yes set usb2source Value l VGA1 l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC l Disabled usb2source Value Yes NOTE You must specify unique values for set ubs1source and set usb2source Video control Use the following commands to identify video control settings Command Response Possible values Standby mode get blacklevel blacklevel Value 0 100 No get brightness brightness Val...

Page 93: ...e set blacklevel Value l Incrementalvalue l Incrementalvalue l 0 100 blacklevel Value No set brightness Value l Incrementalvalue l Incrementalvalue l 0 100 brightness Value No set brightness Video input Value l Incrementalvalue l Incrementalvalue l 0 100 brightness Video input Value No set clock Value l Incrementalvalue l Incrementalvalue l Range of values dependent on the video signal clock Value...

Page 94: ... Value l Incrementalvalue l Incrementalvalue l 0 100 tint Value No System information Use the following commands to identify system information settings Command Response Possible values Standby mode get aspectratio aspectratio Value l 1 1 l 16 9 l 4 3 l zoom1 l zoom2 No get autopoweroff autopoweroff Value 15 240 No get fwinfotouch fwinfotouch Value User defined value Yes get fwvericp fwvericp Valu...

Page 95: ...monitorid Value 1 100 No get proximity proximity Value l on l off Yes get proximitydetected proximitydetected Value l yes l no No get proximityreenable proximityreenable Value 1 10 Yes get readystatebrightness readystatebrightness Value 0 100 Yes get resolution resolution Value l 800 600 l 1024 768 No get serialnum serialnum Value Serialnumber No get tempsensor1 tempsensor1 Value Temperature in ºC...

Page 96: ... Value Yes set hposition Value l Incrementalvalue l Incrementalvalue l Range of values dependent on the video signal hposition Value No set language Value l English l Arabic l Danish l German l English_UK l Spanish l Spanish_MEX l French l Hindi l Hungarian l Italian l Korean l Dutch l Norwegian l Portuguese_BRA l Portuguese l Russian l Swedish l Turkish l Chinese l Chinese_SIM language Value No s...

Page 97: ...rmation Use the following commands to identify service information settings Command Response Possible values Standby mode get displayhour displayhour Value 0 20000 Yes get fancontrol fancontrol Value l on l auto Yes get highspeedfan highspeedfan Value l high l normal No get totalhours totalhours Value 0 20000 Yes Use the following commands to assign service information settings Command Possible va...

Page 98: ... dpms l pre standby auto Yes get powerstate powerstate Value l on l standby l off Yes get standbymode standbymode Value l normal l eco Yes Use the following commands to assign power state settings Command Possible values Response Standby mode set intpowerstate Value l standby l on l no video l welcome l prox reenable wait l pre eco l eco standby l soft reset l dpms l pre standby auto intpowerstate...

Page 99: ...DPort l HDMI1 l HDMI2 l HDMI3 PC Yes get videoinputs videoinputs Value l VGA l DVI l Component l Composite l DPort l HDMI1 l HDMI2 l HDMI3 PC Yes get usb1source usb1source Value l VGA l DVI l DPort l HDMI1 l HDMI2 l HDMI3 PC default l Disable Yes get usb2source usb2source Value l VGA default l DVI l DPort l HDMI1 l HDMI2 l HDMI3 PC l Disable Yes get usb3source usb3source Value l VGA l DVI l DPort ...

Page 100: ...lue Yes set usb2source Value l VGA l DVI l DPort l HDMI1 l HDMI2 l HDMI3 PC l Disable usb2source Value Yes set usb3source Value l VGA l DVI l DPort l HDMI1 l HDMI2 l HDMI3 PC l Disable usb3source Value Yes NOTE You must specify unique values for set ubs1source set usb2source and set usb3source Video control Use the following commands to identify video control settings Command Response Possible val...

Page 101: ...tion Value 0 100 No get sharpness sharpness Value 0 50 No get tint tint Value 0 100 No get vsharpness vsharpness Value 0 50 No Use the following commands to assign video control settings Command Possible values Response Standby mode set ambient Value 0 1023 ambient Value No set blacklevel Value l high l low blacklevel Value No set brightness Value l Incrementalvalue l Incrementalvalue l 0 100 brig...

Page 102: ...lue No set phase Value l Incrementalvalue l Incrementalvalue l Range of values dependent on the video signal phase Value No set saturation Value l Incrementalvalue l Incrementalvalue l 0 100 saturation Value No set sharpness Value l Incrementalvalue l Incrementalvalue l 0 50 sharpness Value No set tint Value l Incrementalvalue l Incrementalvalue l 0 100 tint Value No set vsharpness Value l Increme...

Page 103: ... get hposition hposition Value Dependent on the video signal No get language language Value l Arabic l Chinese Simplified l Danish l Dutch l English UK l English US l Finnish l French l French Canada l German l Hungarian l Italian l Japanese l Korean l Norwegian l Portuguese Brazil l Portuguese Portugal l Russian l Spanish l Spanish Mexico l Swedish l Turkish No get modelnum modelnum Value Modelnu...

Page 104: ...n l off No get welcometimeout welcometimeout Value 5 30 No Use the following commands to assign system information settings Command Possible values Response Standby mode set aspectratio Value l justscan l 16 9 l 4 3 aspectratio Value No set autopoweroff Value l Incrementalvalue l Incrementalvalue l 15 240 autopoweroff Value No set factoryreset Value yes factoryreset Value Yes set fancontrol Value ...

Page 105: ...Value No set monitorid Value 1 100 monitorid Value No set opsfail Value l on l off opsfail Value No set proximity Value l on l off proximity Value No set proximitydetected Value l yes l no proximitydetected Value No set proximityreenable Value 1 10 proximityreenable Value No set readystatebrightness Value 0 100 readystatebrightness Value No set testmode Value l on l off testmode Value No set upgra...

Page 106: ...ce information settings Command Response Possible values Standby mode get failurelog failurelog Value l normal l power l displayfan l opsfan l inverter l temperature No get statereporting statereporting Value l on l off No get totalhours totalhours Value 0 40000 No Use the following commands to assign service information settings Command Possible values Response Standby mode set failurelog Value n...

Page 107: ...Battery regulations WEEE and Battery Directives Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries The remote control contains 1 5V AAA batteries Recycle or dispose of bat...

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Page 109: ...mera windows 43 microphones 45 presence detection sensors 43 reflective tape 43 screen 43 speakers 46 color select module 5 color temperature 66 72 86 94 component video 85 93 composite video 85 93 computer See room computer condensation 45 connection wizard 23 Consumer Electronics Control 77 contrast 66 72 87 95 control panels front See front control panel menu See menu control panel D date and t...

Page 110: ...installation installation instructions 11 interactive flat panels 3 K keyboard See on screen keyboard knowledge base 12 L languages 68 75 89 97 laptops connecting cables for 19 using 28 lifting devices 15 lights 51 local building codes 14 M maintenance 37 markers 43 menu control panel 35 microphones about 8 cleaning 45 troubleshooting 60 Microsoft Lync 71 77 mute See audio O on screen display menu...

Page 111: ...aptops 28 SMART Meeting Pro PE software about 8 installing 22 updating 38 using on laptops 28 SMART Meeting Pro software about 8 installing 22 updating 38 SMART Product Drivers about 8 installing 22 updating 38 using on laptops 28 SMART Product Update 38 SMART Room Systems 71 77 SMART Settings 38 smoke 44 software deployment 23 software installation 22 software updates 38 sound See audio speakers ...

Page 112: ...0764 USB cables and connectors 17 19 71 77 85 93 V vacuum cleaners 44 ventilation 14 44 VGA 67 71 77 85 93 vibration 47 vibrations 14 volume 61 W wall stand kits 8 water 44 WEEE and Battery Directives 101 welcome screen 27 76 89 98 ...

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Page 114: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170764 ...

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