CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
59
smarttech.com/kb/170764
Symptom
Causes
Solution
The interactive flat panel is turning
on when people aren’t present.
There’s a sudden temperature
change in the room (humidifier
emission, air conditioning, heating
system).
Remove the source of major temperature
fluctuation.
Sunlight is hitting the sensors.
Close any blinds or shades.
The interactive flat panel is turning
off when people are present.
Over time, the sensors average the
room temperature so people’s
body temperature becomes part of
the ambient temperature.
Increase the time before the interactive
flat panel automatically turns off (see
page 70 for SMART Board 8070i-G4
interactive flat panels or page 76 for
SMART Board 8084i-G4 interactive flat
panels).
Resolving issues with the camera
Use the following table to resolve issues with the camera.
Lights
Camera status
Issues
Solutions
Video capture:
Off
USB connection
status:
Off
Not receiving power
The camera should be
receiving power but isn’t.
l
Ensure that the camera is
connected as shown in the
installation instructions
(see page 11) and that the
interactive flat panel it is connected
to is turned on.
l
Press the Power/Standby button
on the interactive flat panel until
it resets.
Video capture:
Off
USB connection
status:
Flashing amber
Updating firmware
The service light continues
flashing amber for more
than five minutes.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Video capture:
Off
USB connection
status:
Flashing red
Hardware error
The camera’s video output
doesn’t appear.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
Video capture:
Off
USB connection
status:
Solid red
Hardware error (the
USB cable isn’t
properly connected)
The camera’s video output
doesn’t appear.
Ensure the USB cable from the
camera is connected to the room
computer.
SMART recommends that you do
not use a USB hub or extender to
extend the length of the USB
connection.
