CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
57
smarttech.com/kb/170764
Symptom
Causes
Solution
When you touch the screen the
pointer appears in the wrong
location.
You aren’t touching the screen at a
right angle.
For more information, see
Touching and
drawing on your SMART Board interactive
whiteboard is inaccurate
(
knowledgebase.force.com/?q=13976
).
The interactive flat panel isn’t
oriented.
Orient the interactive flat panel (see
page 41.)
The desktop isn’t centered on the
screen.
l
Press AUTO SETUP (on SMART Board
8070i-G4 interactive flat panels) or AUTO
(on SMART Board 8084i-G4 interactive
flat panels) on the remote control.
l
You might have to do this more than once.
An area of the screen doesn’t
respond to touch or when you
draw digital ink, the lines are
broken.
Something is blocking the DViT
cameras.
Ensure nothing is taped to the screen.
Something is on the reflective tape
channel.
Remove items from the reflective tape
channel.
Your finger or pen is skipping as
you draw. This is most common on
the upstroke.
Use consistent pressure while drawing
digital ink.
Bright lights are interfering with the
DViT cameras.
Close blinds or shades or dim all halogen
lights and LEDs.
The DViT cameras require
calibration, possibly because of a
temperature change in the room.
Calibrate the interactive flat panel (see
page 40).
You try to erase using something
other than the eraser, but you
draw more digital ink. One of the
color select button lights is flashing.
You’re in Locked Ink mode and all
objects are interpreted as pens.
l
Press a color select button that isn’t
flashing to exit Locked Ink mode.
l
Remove the eraser from the eraser
holder to enable erasing while in Locked
Ink mode.
You try to erase with the eraser,
but you draw more digital ink. You
don’t see a flashing light on the
color select module.
You’re using an edge of the eraser.
Increase the contact area of the eraser.
You’re trying to draw digital ink, but
you see a circle beneath the
pointer and you’re erasing digital
ink.
The interactive flat panel is
interpreting an eraser.
l
Lift other fingers and the heel of your
hand from the interactive flat panel while
you write because the interactive flat
panel is interpreting them as an eraser.
l
Use a smaller pointer, such as the pen.
