CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
52
smarttech.com/kb/170764
NOTE
In addition to the power and status lights in the above table, there is a microphone status light on
the camera. This status light is lit green when the camera is receiving power but it doesn’t
indicate the status of the microphones.
Resolving issues with the interactive flat panels
Resolving image issues
Complete the following steps if the interactive flat panel doesn’t display an image correctly or
doesn’t display any image at all.
Resolving blank screen issues
Use the following troubleshooting table when the room computer is turned on, but you don’t see
an image on the interactive flat panel screen.
Begin by looking at the interactive flat panel power light and system light on the front control
panel.
Power light
Status light
Causes
Solution
Off
Off
The interactive flat panel isn’t
connected to a power source.
Connect the interactive flat panel’s power
cable to a power outlet (see page 16).
The main power is off.
Flick the power switch to turn the main
power on.
Solid red
Off
The interactive flat panel is in
Standby mode.
Press the power button on the front
control panel or the remote control.
Solid amber or
red
Red
The computer is off.
Turn on the computer.
The computer isn’t connected to
the interactive flat panel.
Connect the computer to the interactive
flat panel with the required cables (see
page 17).
The interactive flat panel isn’t set to
the correct video input source.
l
Select the computer’s input source
(typically HDMI1) using the remote control.
l
Press the Power/Standby button
until
the Input Select button
is blue, and
then press the Input Select button until
the computer’s desktop appears.
Solid green
Flashing amber
The interactive flat panel is
updating firmware.
Do not touch the interactive flat panel (see
page 38).
