CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
60
smarttech.com/kb/170764
Lights
Camera status
Issues
Solutions
Video capture:
Red
USB connection
status:
Green
On but not capturing
video
The camera’s video output
doesn’t appear even though
it should.
Troubleshoot the room computer’s
operating system and software.
Video capture:
Green
USB connection
status:
Green
On and capturing
video
The camera’s video output
doesn’t appear.
Open the privacy shutter. (The
privacy shutter is marked with a red
spot to indicate when it’s closed.)
The video quality is poor.
Refer to the room computer’s
Windows operating system Help for
instructions on troubleshooting
video quality.
Resolving issues with the microphones
Use the following table to resolve issues with the microphones.
Microphone light
Microphone status
Issues
Solutions
Off
Not receiving power
The microphones should be
receiving power but aren’t.
l
Ensure that the microphones are
connected as shown in the
installation instructions
(see page 11) and that the
interactive flat panel the audio
processor is connected to is turned
on.
l
Press the Power/Standby button
on the interactive flat panel until
it resets.
Red
On but muted
Remote participants are
unable to hear room
participants.
Unmute the microphones in Bridgit
software (or press the microphone
button on the table microphones).
Green
On and not muted
Remote participants are still
unable to hear room
participants.
l
Ensure the microphones are the
room computer’s default audio
input device (see page 18).
l
Ensure the microphones are the
selected audio input device in
Bridgit software.
