CHAPTER 6
TROUBLESHOOTING YOUR SMART ROOM SYSTEM
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smarttech.com/kb/170764
Resolving issues with the speakers
Use the following table to resolve issues with the speakers.
Power light
Speaker status
Issues
Solutions
Off
Not receiving power
The speakers should be
receiving power but aren’t.
Ensure that the speakers are
connected as shown in the
installation instructions
(see page 11).
On
On
You’re unable to hear sound.
l
Ensure the speakers are the room
computer’s default audio output
device (see page 18).
l
Ensure the speakers are the
selected audio output device in
Bridgit software.
l
Unmute the audio in Bridgit
software.
l
Turn up the volume in Bridgit
software.
You can hear sound, but it’s
quiet.
Turn up the volume in Bridgit
software.
You can hear sound, but it’s
distorted or there’s
feedback.
One or more of the remote
participants’ audio systems is
causing the distortion or feedback.
Ask individual remote participants
to mute their audio until you identify
the remote participants with
problematic audio systems. Ask
those remote participants to
troubleshoot their audio systems.
Resolving issues using the SMART
Connection Wizard
You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings.
To resolve issues using the SMART Connection Wizard
1. Press the Help button on the color select module.
The
Help and Support for Your SMART Board Interactive Whiteboard
window appears.
