SAMSUNG
MMC PROGRAMS
COMBINED SYSTEMS PROGRAMMING MANUAL
FEBRUARY 2004
MMC 607 (Page 1 of 2)
MMC: 607
UCD OPTIONS
FOR:
DCS
CII
816
i
DCS100
i
DCS500
OS500
Purpose:
Sets up UCD options for the UCD group assigned in
. If no UCD
group has been programmed in the system, you may be presented with a warning and
not allowed to enter this MMC.
Note: Some options may not be available on your system.
OPTION
FIRST MSG
First message on AA card when no agents are available to answer calls.
SECOND MSG
Second message on AA card when no agents are available to answer calls.
EXIT CODE
Routes the queued call to the Final Destination assigned in this MMC (see be-
low). This must be dialled while 1st or 2nd MSG is active.
RETRY COUNT
Second message will be cycled with MOH until this counter value is reached.
FINAL
DESTINATION
If the call is not answered by the time RETRY COUNT time is reached, it will be
routed over this destination. If you press the
you can enter an AA Plan
number.
RING NEXT
Specifies how long ringing at an agent will last. After this time, ringing stops, the
agent is logged-out from the group and ringing starts at the next idle agent. If set
as ‘0000’, call will rotate between agents until answered.
UCD RECALL
Determines length of MOH between MSGs.
MOH SOURCE
Specifies MOH source to be presented to the caller.
WRAP-UP
No calls are presented to agents during this period.
AUTO LOGOUT
Turns ON or OFF the automatic logout of agents when the RING NEXT timer
option is set. This setting is ignored if RING NEXT=0000.
ALLOUT
£
FINAL Determines if calls forward to the Final Destination when all agents are logged
out of the UCD group (ON=forward). If no Final Destination is assigned, the call
will disconnect. (
i
DCS and OS500 systems only)
AGENT PIN NO
If enabled, an agent PIN must be entered as part of the sequence to log into a
group. The PIN must be registered in
GBUSY NEXT
If set ON, an incoming call is sent immediately to the final destination if all mem-
bers are busy.
VALUE RANGE
FIRST
MSG:
01–64
SECOND MSG:
01–64
EXIT CODE:
NONE, 0–9, *, #
RETRY COUNT:
00–99
FINAL DESTINATION :
NONE, STATION, STATION GRP, AA PLAN NO ( 01–12 )
RING
NEXT:
00–99
sec
UCD RECALL:
00–99 sec
MOH SOURCE:
TONE, NONE, Port No.
WRAP–UP:
000–250
sec
AUTO
LOGOUT: ON/OFF
ALLOUT
£
FINAL: ON/OFF
AGENT PIN NO:
ON/OFF
GBUSY
NEXT:
ON/OFF