Samsung CLX-9251 Series Service Manual Download Page 273

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4. Troubleshooting

► Error Code

A3–3310

A3–3311

A3–3312

A3–3410

A3–3411

A3–3412

► Error message

Sensor Failure: #A3-3310. Turn off then on. Call for service if the problem persists

Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists

Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists

Sensor Failure: #A3-3410. Turn off then on. Call for service if the problem persists

Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem persists

Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem persists

► Symptom

Outer temperature/humidity sensor is defective.

► Troubleshooting method

•

A3–3310 / A3–3311 / A3–3312 : Temperature function is abnormal.

•

A3–3410 / A3–3411 / A3–3412 : Humidity function is abnormal.

1) Enter SVC mode. Execute sensor test to check the sensor operation. (

Diagnostics > Engine Diagnostics > Engine

Test Routines > 109-0013 Outer Temperature

)

2) Remove the left cover.

(

Refer to 3.3.4 Temperature Sensor

)

Measure the resistance value of the connector at both ends.

If the value is not in 47.5KΩ ~ 52.5KΩ (@ 25

℃

), replace the sensor(

JC93-00486A

3) If the harness and sensor are normal, replace the main board (

JC92-02429A

4-88

Summary of Contents for CLX-9251 Series

Page 1: ...301NA Ver 3 29 SERVICEMANUAL A3 Color Copier Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...specification 2 10 2 2 5 Copy specification 2 12 2 2 6 Fax specification 2 14 2 2 7 Paper Handling specification 2 18 2 2 8 Supplies 2 21 2 2 9 Maintenance Parts 2 21 2 2 10 Option 2 22 2 3 Machine External View 2 24 2 4 Feeding System 2 28 2 4 1 Feeding System Overview 2 28 2 4 2 Main Components and functions 2 29 2 4 3 Cassette Tray 1 2 3 4 2 33 2 4 4 Pick Up Unit 2 34 2 4 5 Registration Unit 2 ...

Page 3: ...2 61 2 8 7 Waste Toner Container Drive 2 62 2 8 8 Toner Supply Drive 2 62 2 9 Scanner System 2 63 2 9 1 Scanner System Overview 2 63 2 9 2 Scanning System Components 2 63 2 10 Duplex Automatic Document Feeder DADF 2 66 2 10 1 DADF overview 2 66 2 10 2 Electrical parts location 2 67 2 10 3 DADF Drive System 2 68 2 10 3 1 DADF Original Drive Assembly 2 69 2 10 3 2 DADF Registration Regi Drive Assemb...

Page 4: ... handling PBA 3 1 3 1 3 Releasing Plastic Latches 3 2 3 2 Maintenance 3 3 3 2 1 Machine Cleaning for maintenance 3 3 3 2 1 1 Cleaning the ACR CTD sensor window 3 3 3 2 1 2 Cleaning the LSU window 3 4 3 2 1 3 Cleaning the transfer roller 3 5 3 2 1 4 Cleaning the scan glass 3 5 3 2 2 Replacing the maintenance part 3 6 3 2 2 1 Drum Unit 3 6 3 2 2 2 Developer Unit 3 7 3 2 2 3 ITB Cleaner 3 9 3 2 2 4 I...

Page 5: ...2 Side Unit 3 30 3 3 22 1 Fuser out sensor 3 31 3 3 22 2 Duplex sensor and Curl sensor 3 32 3 3 22 3 MP unit 3 33 3 3 23 Fuser unit 3 37 3 3 24 Pick up Unit and sensor 3 40 3 3 25 Feed sensor 3 40 3 3 26 Feed Unit 3 41 3 3 27 Registration Unit 3 42 3 3 28 DADF Unit 3 43 3 3 28 1 DADF Cover 3 44 3 3 28 2 DADF Open Cover 3 46 3 3 28 3 DADF Stacker 3 46 3 3 28 4 DADF main board 3 46 3 3 28 5 DADF mot...

Page 6: ...4 3 Updating Firmware 4 5 4 3 1 Updating from the Printer Control Panel 4 5 4 3 2 Updating from the Network 4 7 4 4 Service Mode Tech Mode 4 10 4 4 1 Entering Exiting Service Mode 4 10 4 4 2 Service Mode Menu Tree 4 11 4 4 3 Information 4 15 4 4 3 1 General 4 15 4 4 3 2 Supply Status 4 15 4 4 3 3 Software Version 4 16 4 4 3 4 Service Hours 4 16 4 4 3 5 Fault Log 4 16 4 4 3 6 Print Reports 4 17 4 4...

Page 7: ... Finisher type error code 4 131 4 5 5 Mx xxxx type error code 4 144 4 5 6 Sx xxxx type error code 4 164 4 5 7 U1 xxxx type Fuser error code 4 184 4 5 8 U2 xxxx type LSU error code 4 196 4 5 9 U3 xxxx type error code 4 199 4 6 Image quality problems and solutions 4 204 4 6 1 Vertical Black Band 4 207 4 6 2 Vertical White Band Light Band 4 208 4 6 3 Horizontal periodic Black Band or Dot 4 210 4 6 4 ...

Page 8: ...shooting Guide 4 224 5 System Diagram 5 1 6 Reference Information 6 1 6 1 Tools for Troubleshooting 6 1 6 2 Glossary 6 3 6 3 Polaris Training Frequently Asked Questions 6 9 6 4 Document Revision List 6 20 vii Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 9: ...equirements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825 1 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or p...

Page 10: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 11: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 12: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 13: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 14: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 15: ...s Up to 30 ppm in A4 30 ppm in Letter Up to 15 ppm in A3 15 ppm in 11x17 CLX 9251 series Up to 25ppm in A4 25 ppm in Letter Up to 13 ppm in A3 13 ppm in 11x17 CLX 9201 series Up to 20 ppm in A4 20 ppm in Letter Up to 10 ppm in A3 10 ppm in 11x17 Processor Dual Core 1GHz Memory 1GB DDR3 SDRAM Copyright 1995 2016 SAMSUNG All rights reserved 2 1 ...

Page 16: ... AC 220 240V 10 6 4A USA AC 110 127V 10 6 10A Input Voltage Korea AC 220 240V 10 6 4A Power Supply Rated Frequency 50 60 Hz Ready 100 Watt AVG Normal Operation 800 Watt Max Peak 1500 Watt max Power Consumption Sleep Power Off 3 Watt 0 Watt Dimension W x D x H Set mm 560 x 600 x 787 3 mm 22 x 23 6 x 31 inches includes Platen Cover 560 x 600 x 844 3 mm 22 x 23 6 x 33 2 inches includes DADF 560 x 600...

Page 17: ...0 ppm in Letter Color Up to 30 ppm in A4 30 ppm in Letter B W Up to 15 ppm in A3 15 ppm in 11X17 Color Up to 15 ppm in A3 15 ppm in 11X17 CLX 9251 series B W Up to 25 ppm in A4 25 ppm in Letter Color Up to 25 ppm in A4 25 ppm in Letter B W Up to 13 ppm in A3 13 ppm in 11X17 Color Up to 13 ppm in A3 13 ppm in 11X17 CLX 9201 series B W Up to 20 ppm in A4 20 ppm in Letter Color Up to 20 ppm in A4 20 ...

Page 18: ...9 ipm in A3 9 ipm in 11 17 CLX 9201 series Basic Without 2nd EXIT B W Up to 14 ipm in A4 14 ipm in Letter Color Up to 14 ipm in A3 14 ipm in 11 17 B W Up to 7 ipm in A4 7 ipm in Letter Color Up to 7 ipm in A3 7 ipm in 11 17 With 2nd EXIT Option B W Up to 20 ipm in A4 20 ipm in Letter Color Up to 20 ipm in A3 20 ipm in 11 17 B W Up to 7 ipm in A4 7 ipm in Letter Color Up to 7 ipm in A3 7 ipm in 11 ...

Page 19: ... Fonts PCL 93 scalable 1 bitmap OCR A OCR B PS 136 Downloadable Fonts Yes PCL PS3 S W Font Secure Printing Yes Delayed Shceduled Printing No Proof printing No Spool Yes Stored Printing Yes Print Job with HDD Form overlays No USB Memory Direct Print Jpeg Tiff PDF Samsung PRN TXT Copyright 1995 2016 SAMSUNG All rights reserved 2 5 ...

Page 20: ...r data storage Windows Windows 2000 XP 32 64bit 2003 32 64bit Vista 32 64bit 2008 Win7 2008 R2 64 only Linux RedHat Enterprise Linux WS 4 5 32 64bit Fedora 5 6 7 8 9 10 11 12 13 32 64bit SuSE Linux 10 1 32bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64bit Mandriva 2007 2008 2009 2009 1 2010 32 64bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64bit SuSE Linux Enterprise Desktop 10 11 32 64...

Page 21: ...AIN Yes WIA No Windows Windows 2000 XP 32 64bit 2003 32 64bit Vista 32 64bit 2008 32 64bit Win7 2008 R2 64 only Linux RedHat Enterprise Linux WS 4 5 32 64bit Fedora 5 6 7 8 9 10 11 12 13 32 64bit SuSE Linux 10 1 32bit OpenSuSE 10 2 10 3 11 0 11 1 11 2 32 64bit Mandriva 2007 2008 2009 2009 1 2010 32 64bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64bit SuSE Linux Enterprise Desktop 10...

Page 22: ... Windows 2000 XP 32 64bits 2003 32 64bits Vista 32 64bits Win7 Mac Mac OS X 10 5 10 6 Linux RedHat 8 9 Fedora Core 1 4 Madrake 9 2 10 1 SuSE 8 2 9 2 Novell Netware 5 x 6 x TCP IP Only Others Unix HP UX Solaris SunOS SCO TCP IP TCP IPv4 HTTP SNMPv1 v2c v3 LDAP SMTP SSL TLS IPSec DNS WINS SLP Bonjour SSDP DDNS DHCP BOOTP IPv6 IPX SPX No Ether Talk No NetBIOS over TCP IP Yes Network Protocols Others ...

Page 23: ...Management Auto Delete Time Setting No Email Yes Client Yes i Fax No Server Yes Memory to Multi Destination No Copies Yes Duplex Printing Yes Color Mode Yes Autofit Yes Paper Supply Yes Binding Space 1 50mm left right top bottom PC Print only Memory to Print Setting Erase Edge No Immediate Yes Image Overwrite On Demand Yes Supported Job Type Print Copy Scan Fax Cryptography AES Data Encrytion Key ...

Page 24: ...an 30 sec 300dpi P4 3GHz 1G NW 100M A4 LEF Standard Optical 600 x 600 ppi Resolution Enhanced 4 800 x 4 800 ppi Halftone 256 levels Max Document Width Max 297mm 11 7 Effective Scan Width Max 291mm Scan Size Max Document Length Max 432mm Color 24 bits Scan Depth Mono 1bit for Linearity Halftone 8Bits for Gray scale Multi page Scan Platen DADF HDD Yes Shared Folder USB Yes Email Yes Client Yes N W S...

Page 25: ...tions and Description Item Specification Mixed Document Yes Scan Preset No Delayed Send No Job Done notice No Recent Yes OCR No Job Build Yes Scan Setting Book Scan No Copyright 1995 2016 SAMSUNG All rights reserved 2 11 ...

Page 26: ...x 1 2 up to 14 cpm in A4 Letter Duplex to Duplex 2 2 up to 14 cpm in A4 Letter From Ready CLX 9301 series Less than 6 8 seconds from platen B W Color CLX 9251 series Less than 7 8 seconds from platen B W Color CLX 9201 series Less than 7 5 8 5 seconds from platen B W Color From Sleep CLX 9301 series Less than 24 26 seconds from platen B W Color CLX 9251 series Less than 25 27 seconds from platen B...

Page 27: ... 9999 Automatic Paper Selection Yes Manual Paper Selection Yes Multi page Copy Platen DADF Duplex Copy Using Platen 1 1Sided 1 2Sided Output Book Calendar Using DADF 1 1Sided 1 2Sided Output Book Calendar 2 1Sided Original Book Calendar 2 2Sided Original Book Calendar Output Book Calendar Darkness Control 11 Levels Collation Copy Yes Basic Copy Reduce Enlarge Zoom Range 25 to 400 in Platen and DAD...

Page 28: ...d 33 6 Kbps TX Speed 3 sec Mono Standard ECM MMR ITU T G3 No 1 Chart A4 Compression MH MR MMR JBIG JPEG Color Fax Yes ECM Yes Std 203 98 dpi Fine 203 196 dpi S Fine Photo No S Fine 300 300 dpi Resolution Mono Ultra Fine 600 600 dpi Std 1 5sec LTR Fine 4sec LTR Scan speed S Fine Depends on Document Handset No On hook Dial Yes Search Yes Phone Book Speed Dial 500 locations Group Dial Max 100 Groups ...

Page 29: ... Delayed Send Yes Memory RX Yes Secure Rx Yes Time Secured Fax Yes Relay Transmission ITU T Mail Box No Priority Transmission No Functions Batch Transmission No Searching Yes Storing Yes Editing Yes Deleting Yes Grouping Yes Chaining No Address Book Basic Feature import export Yes Search condition No Favorites Button No Curent Sending Receiving Tel number Yes Curent Sending Address Book Advanced L...

Page 30: ...ocument tray selection Yes Tx Rx Journal Yes Confirmation 2 type Image TCR or w o Image TCR Auto Dial List No Report List Print out System Data List No Ring Volume Yes 7 steps and mute Key Volume Yes 7 steps and mute Speaker Yes 7 steps and mute Sound Control Alarm Volume Yes 7 steps and mute Junk Fax barrier No Security Receive Yes Battery Backup Permanently stored on HDD Send Yes Duplex Receive ...

Page 31: ...roduct Specifications and Description Item Specification HDD Yes USB No Fax No Email Yes Client No SMB Yes FTP Yes HTTP S No Fax to Multi destination No Copyright 1995 2016 SAMSUNG All rights reserved 2 17 ...

Page 32: ... Simplex Duplex MP Tray Sensing Paper Empty Detect Yes Paper Size Detect No Capacity 520 sheets 20lb 80g m X 2 Media sizes Legder A3 Letter Legal Oficio Folio A3 A4 JIS B5 ISO B5 Executive A5 Statement Custom Media types Plain Paper Thin Paper Bond Punched Pre Printed Recycled CardStock Letterhead Thick Cotton Colored Archive Glossy Media weight Plain Paper 71 90g m 19 24 lb Duplex 19 24lb Thick P...

Page 33: ...m 20 24 lb Recycled 60 90g m 16 24 lb CardStock 105 163g m 28 43lb Letterhead 71 90g m 19 24lb Cotton paper 75 90g m 20 24lb Optional Cassette Tray Sensing H W Install Detect Yes Paper Empty Low Level Detect Yes Paper Type Detect No Paper Size Detect Yes Optional High Capacity Feeder HCF N A Capacity FaceDown 500 sheets 20lb 80g m Offset Stacking No Output Stacking Output Full sensing Yes Capacity...

Page 34: ...tterhead Thick Cotton Colored Archive Glossy Automatic Duplex Media weight 60 175g m 16 46 lb Capacity 100 sheets 21lb 80 g m 2 sided Document Scanning Yes Document Size Width 128 297 mm Length 128 432 mm Document Weight 40 128 g m simplex 50 128 g m duplex Sensing Paper empty detect Yes Paper width detect Yes Paper length detect Yes ADF Auto Detected Size Sensing A3 A4 A4 SEF A5 A5 SEF B4 B5 B5 S...

Page 35: ... Waste Toner Container CLT W809 Approx 26 300 pages A4 Letter LEF 2 pages job Color Ratio C30 M70 Simplex Mode 5 Coverage NOTE Depending on the print pattern and job mode used the consumable s lifespan may differ 2 2 9 Maintenance Parts Item Part Code Life JC96 06222A K JC96 06219A Y JC96 06220A M Developer Unit JC96 06221A C 300 000 pages ITB JC96 06200A 300 000 pages ITB Cleaner JC96 06246A 150 ...

Page 36: ... series DCF Dual Cassette Feeder CLX PFP100 SEE Yes Yes Yes Finisher CLX FIN50S SEE Yes Yes Yes Job Separator CLX JST100 SEE Yes Yes Yes Fax CLX FAX160 XXX NOTE XXX SEE XEG XEU XIL Yes Yes Yes Cabinet Stand CLX DSK20T Yes Yes Yes FDI Kit CLX KIT10F Yes Yes Yes 2 22 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 37: ...LX 9251 series CLX 9201 series Working Table CLX WKT000 Yes Yes Yes Card Reader Cover Assy JC95 01800A Yes Yes Yes Cassette Heater CLX DHK12C Yes Yes Yes SmarThru Workflow V1 0 Yes Yes Yes Wireless LAN CLX NWA20L Yes Yes Yes Copyright 1995 2016 SAMSUNG All rights reserved 2 23 ...

Page 38: ... 3 Duplex automatic document feeder input tray 4 Duplex automatic document feeder output tray 5 Power switch 6 Power receptacle 7 Optional dual cassette feeder right bottom door 8 Dual cassette feeder tray 3 tray 4 9 Standard tray tray 1 tray 2 10 Front door 11 Front door handle 12 Paper output tray 13 Control panel 2 24 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 39: ...roduct Specifications and Description 2 Front View2 1 Scanner glass 2 White sheet 3 Multi purpose tray 4 Multi purpose tray paper width guide 5 USB port Copyright 1995 2016 SAMSUNG All rights reserved 2 25 ...

Page 41: ...2 Product Specifications and Description 4 Inner view 1 LSU window cleaning stick 2 Waste toner container 3 Toner Cartridges 4 Imaging units Copyright 1995 2016 SAMSUNG All rights reserved 2 27 ...

Page 42: ...eeding System Overview The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside It mainly consists of the pick up unit registration unit transfer roller Assy Exit unit 2 28 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 43: ...aper tray Option 4 Tray 4 Paper tray Option 5 Tray 1 pick up reverse forward rollers 6 Tray 2 pick up reverse forward rollers 7 Tray 3 pick up reverse forward rollers Option 8 Tray 4 pick up reverse forward rollers Option 9 MP Tray pick up reverse forward rollers 10 Tray 1 feed roller Copyright 1995 2016 SAMSUNG All rights reserved 2 29 ...

Page 44: ...o feed roller Reverse roller Tray 1 2 3 4 and MP Tray This roller is placed against the forward roller and transports only one sheet to the feed roller When two sheets of paper or more are transported from the pick up roller the load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does...

Page 46: ...fuser unit CN26 MAIN PBA 18Pin 21Pin Paper fuser out jam detection sensor Detects fuser unit jam CN26 MAIN PBA 12Pin Exit tray1 paper full detection sensor Detects paper full on Exit tray1 CN19 MAIN PBA 6Pin Exit2 tray path Return path solenoid Change paper path CN19 MAIN PBA 11Pin Duplex motor Controls duplex driving CN26 MAIN PBA 6Pin 9Pin Duplex jam detection sensor Detects duplex jam CN26 MAIN...

Page 47: ...ic Cassette Specification 1 Structure Drawer Type 2 Capacity 520 Sheets 80 g m paper standard 3 Paper Tray 1 A5 A4 B5 B4 Letter Statement Legal Tray 2 3 4 A5 A4 A3 B5 B4 Letter 11 17 Ledger Statement Legal 4 Weight plain paper 60 216 g m 16 44 lb 5 Plate knock up lift type Lift Motor Up Limit Sensor Copyright 1995 2016 SAMSUNG All rights reserved 2 33 ...

Page 48: ...VER INPUT CST is pushed and pick up roller moves down The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the feed roller NOTE The Pick Up Unit1 and Pick Up Unit2 can t be swapped over Pick Up Unit1 Pick Up Unit2 2 34 Copyright 1995 2016 SAMSUNG All rights reserv...

Page 49: ...r is driven by the Regi MP motor The Regi clutch is located between the Regi clutch and Regi MP motor and it controls ON OFF of the registration roller in order to match paper and an image on the drum at the predetermined registration point Copyright 1995 2016 SAMSUNG All rights reserved 2 35 ...

Page 50: ...30 ppm CLX 9301 series 25ppm CLX 9251 series 20 ppm CLX 9201 series Letter A4 LEF Long Edge Feeding Paper Separation When the MP paper detection A sensor detects paper and the machine gets a MP printing job the MP solenoid B drops the pick up roller C onto the top of the paper stack on the MP tray This machine uses an FRR Feed and Reverse Roller system for feeding paper The friction between the re...

Page 51: ...rge roller gives the drum a negative charge 2 Laser exposure Light produced by a laser diode hits the charged OPC through the lens and mirrors 3 Development The developing roller carries negatively charged toner to the latent image on the drum surface This machine uses four independent imaging units one for each color 4 Transfer Image transfer The first transfer rollers opposite the OPC drums tran...

Page 52: ...ach Imaging Unit consists of the Drum unit and the Developer unit The Developer units are not exchangeable but the Drum units are exchangeable The diameter of the drum is 30 mm circumference about 94 2 mm The developing gap between a drum and the corresponding magnetic roller cannot be adjusted The CRUM is the sub part of the Drum unit It stores the count information and several data 2 38 Copyrigh...

Page 53: ...agnetic roller are supplied with power from the coupling The BLDC motor maintains the constant speed So the speed sync for each color depends on the BLDC motor without the additional device Phase sync for each OPC runout prints the pattern on the ITB and is adjusted by the data automatically Copyright 1995 2016 SAMSUNG All rights reserved 2 39 ...

Page 54: ...ontains 185g of magnetic toner carrier The developer in each unit is supplied to the magnetic development roller A by the two mixing augers B The diameter of the magnetic roller is 16 mm Each Developer unit has a TC Toner Concetration sensor C They are used for controlling the operating range of toner density 2 40 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 55: ...he developer and toner well This occurs at the following times During the process control self checking During toner supply job During development job If the developer unit is stored at temperature above 50 C 122 F it does not works normally The toner in developer unit is easy to harden at temperature above 50 C 122 F Copyright 1995 2016 SAMSUNG All rights reserved 2 41 ...

Page 56: ...he diagram shows the direction of ITB rotation The rotation is made by the friction between the drive roller and transfer belt The tension roller provides tension to prevent slip There are three ACR Auto Color Registration sensor and one photo sensor Two of them are for the line position adjustment and the other is for process control One photo sensor controls the position of the first transfer ro...

Page 57: ...lt The controller analyzes the signals from the encoder Then it adjusts the rotation speed of the transfer belt The encoder contains a disk that has 550 notches on its surface These notches are read by the sensor C The controller counts the number of notches that the sensor has read in the unit of time If the sensor has read an unusually large number of notches or an unusually small number of notc...

Page 58: ...r drives the ITB cleaning motor The cleaning blade A in the ITB cleaner always contacts the transfer belt B and removes the used toner from the belt Then the toner collection auger C transports the waste toner to the waste toner container The film D on the ITB cleaner protects against toner contamination The driving power by driver roller is transferred to the tension roller E and the toner collec...

Page 59: ...oth sides The lamp s are fixed inside of the fusing belt When rotating the fusing belt these lamps does not rotate 2 Fusing Belt The fusing belt gets heat from the halogen lamp and transfer it to toner and paper The fusing belt consists of three thin layers The thin fusing belt reduces warming up time and mode changing time To prevent the fusing belt from adhering to the toner the surface of the f...

Page 60: ... NC sensor malfunction These thermostats are used to prevent abnormal operation When the thermostat is triggered it must be replaced as well as the other damaged parts in the fuser unit 2 6 2 Fuser Unit drive The fuser motor A drives the pressure roller B through the gear train The fusing belt C pressurized by the pressure roller B is rotated by driving it 2 46 Copyright 1995 2016 SAMSUNG All righ...

Page 61: ...g lamp in the following cases The temperature detected by the NC sensors keeps higher than 240 C for 20 sec The following components are used when thermistor overheat protection fails Two thermostats get into line with the common ground wire of the fusing lamp If one of the thermostat temperatures becomes higher than 195 C it opens and cuts power to the fusing lamp If the other thermostat temperat...

Page 62: ...cal path for each color This LSU adopted the cross scan type scanning K Color and C Color scan the laser beam from the rear to the front M Color and Y Color scan the laser beam from the front to the rear Also the LSU has a skew adjustment function which adjusts the scanning line and the shutter device to protect the glass on the LSU optical path from the contamination 1 LD PBA 2 P Mirror Motor 3 F...

Page 63: ...ifference is adjusted by skew adjustment in the LSU Reflecting mirrors C D on each color path adjust the curvature of primary scanning This is adjusted at the factory The LSU has 2 types depending on printing speed The difference between 2 types is shown in the table below Mode 20ppm 30ppm Remark LD Unit Laser Diode Single Beam driving IC for Single LD Laser Diode Single Beam driving IC for Single...

Page 64: ...g start position for yellow This machine recognizes each color from the time that they are detected Main Scan Start Detection 4 beams are detected by the PD PBA at the scanning start point and create the horizontal sync Hsync signal Data is scanned by Hsync The arrow in the above diagram shows the data scanning direction for each color Black Cyan and Yellow Magenta use the same polygon motor scann...

Page 65: ...nd rear ID sensors The controller takes the average of the spaces then adjusts the following positions and magnification Sub scan line position for CMY Main scan line position for CMY Magnification ratio for CMY Skew for CMY The transfer belt cleaning unit cleans the transfer belt after the patterns are measured KK CC MM YY Spaces between two lines of the same color KC KM KY Spaces between a black...

Page 66: ...ff However it is normally recommended to turn on this function Line position adjustment timing depends on several settings These settings include the following ΔT Temperature change of LSU Laser Scanning Unit between the temperature of the previous line position adjustment and the current temperature Pages Total printed pages after previous line position adjustment Interval During Print Job Line p...

Page 67: ...the worm gear 1 for adjustment and worm gear 2 When ACR executes it detects and adjusts the scanning line slope manually Skew adjustment assembly A for magenta cyan and yellow adjusts the skew angle of the F2 lens B This mechanism corrects main scan skew Copyright 1995 2016 SAMSUNG All rights reserved 2 53 ...

Page 68: ...e of the shutter and shutter door is opened On the contrary to this when the waste toner is not installed shutter door is closed Shutter off Printing is impossible Shutter door is closed Waste toner container is not installed Shutter on Printing is possible Shutter door is opened Waste toner container is installed When the shutter is not on at printing the LSU Unit Failure error will occur 2 54 Co...

Page 69: ...plex job 2 Fuser BLDC 1 Fuser driving Fuser pressure mode Reverse driving at pressure mode BLDC 1 Regi MP driving 3 Regi MP E CLT 2 Regi MP driving control 4 Feed HB STEP 1 Feed 1 2 Roll driving 5 Pick Up PM STEP 2 Pick Up Roll CST Lift driving Reverse driving at CST Lift driving 6 Toner supply DC 4 Toner transfer in toner cartridge driving Duct 7 OPC DEVE BLDC 4 OPC DEVE driving Copyright 1995 20...

Page 70: ...nd Description No Motor Motor type Qty Function 8 ITB BLDC 1 ITB driving 9 T1 Dis En PM STEP 1 T1 Dis Engage 10 Waste toner container PM STEP 1 Waste toner container leveling 2 56 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 72: ...ing is a diagram of the Pick up drive Power Train Pick up rotating Pick up input counter rotating Cst LIFT input 1 Step rotating 2 Gear Pick up driving 1 Step counter rotating 3 Gear 4 Gear 5 Gear 6 Gear CST Lift driving 2 58 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 73: ...wing is a diagram of the drives that power the MP Regi systems Power Train Regi MP BLDC driving Clutch driving control 1 BLDC 2 Gear 3 Gear 4 Clutch Gear Regi driving 1 BLDC 2 Gear 5 Gear 6 Gear 7 Clutch Gear MP driving Copyright 1995 2016 SAMSUNG All rights reserved 2 59 ...

Page 74: ... Specifications and Description 2 8 5 Feed Drive Power Train Feed HB STEP driving 1 HB STEP 2 Gear 3 Gear Feed1 driving 1 HB STEP 2 Gear 4 Gear Feed2 driving 2 60 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 75: ...ure mode BLDC Motor driving Reverse driving at fuser pressure mode Exit Step Motor driving Reverse driving at duplex mode Fuser and Fuser relase One way gear is adopted 1 BLDC Rotation 2 Gear 3 Gear Fuser driving 1 BLDC Counter rotation 4 Gear 5 Gear 6 Gear Fuser pressure mode driving 7 PM STEP 8 Gear Exit driving Copyright 1995 2016 SAMSUNG All rights reserved 2 61 ...

Page 76: ...oner container driving 1 PM STEP 2 Gear RDCN WTB Waste toner container driving 2 8 8 Toner Supply Drive Power Train DUCT Bottle driving 1 DC Motor 2 Gear RDCN SUPPLY 5 Gear DUCT DUCT driving 1 DC Motor 2 Gear RDCN SUPPLY 3 Gear SUPPLY IDLE 4 Gear SUPPLY Bottle driving 2 62 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 77: ... that arithmetic operations are performed on the digital signal which is then transmitted to the data writing processor In this machine a reduction type CCD for color processing is used CCD is arranged in 3 lines and covered with color filters Red Green and Blue 2 9 2 Scanning System Components The following shows the construction and purpose of the scanning system 1 DADF glass The DADF glass is u...

Page 78: ...efficiently transfer the light creating WLED to the surface of the document made of the transparent Plastic Regin Mirror 1 This mirror directs the light reflected from the Document to the mirror 2 3 HR Half Rate Module HR Module mainly consists of the mirror 2 mirror 3 etc The reflected light on document is passed from the mirror 1 through the mirrors 2 and 3 to the lens HR module is driven by the...

Page 79: ... integration and A D conversion are applied on the electrical signal which was converted by the CCD 6 Auto Paper Sensor The size of an original placed on the glass is instantly detected using the Auto Paper Sensor fixed on the Align frame 7 Pulley Driving The Steel Wire is coiled to this part and rotated by the scan motor This also transfers the power to move the FR HR module Copyright 1995 2016 S...

Page 80: ...ay and transfers it to the paper path R3 DADF friction pad Prevent the multi feeding R4 DADF pick up roller Picks up an original from the tray R5 Original document tray Paper input tray R6 Exit tray Paper output tray R7 Exit roller Sends an original to the exit tray and forms the duplex reverse path R8 Feed in roller Feeds an original before scanning R9 Feed out roller Transfers a scanned original...

Page 81: ... INTERRUPTER Detect 0604 001393 PBA ADF S4 PHOTO INTERRUPTER Exit Idle 0604 001393 PBA ADF S5 PHOTO INTERRUPTER Paper Length 0604 001393 PBA ADF S6 PHOTO INTERRUPTER Paper Width 0604 001393 PBA ADF S7 PHOTO INTERRUPTER Exit 0604 001393 PBA ADF S8 BLCD MOTOR 0604 001393 PBA ADF S9 CLUTCH ELECTRIC Pick Up 0604 001393 PBA ADF S10 CLUTCH ELECTRIC Regi 0604 001393 PBA ADF Copyright 1995 2016 SAMSUNG Al...

Page 82: ...sts of one motor and two clutch to transfer the paper A BLDC motor drives the system for simplex and duplex job The Pick up and Regi clutch controls the driving on off The Cam type gear and solenoid is used for duplex reverse 2 68 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 83: ...he belt The ADF roller is provided with the power while the paper is picked up and transferred to the Registration roller When the pick up drive is stopped and Registration roller is driven the ADF roller become idle The normal process is When the original is setting up the detect sensor is activated and printing job starts the motor and pick up clutch work Then the pick up roller moves down and c...

Page 84: ...The GEAR KNOB and GEAR REDUCTION uses the BELT to provide the PULLEY connecting ROLLER EXIT with the power This structure makes the user remove the jammed paper easily 2 10 3 3 DADF Feed Drive Assembly The ROLLER FEED is driven by the BELT TIMMING that is connected to Motor The ROLLER FEED and ROLLER M IDLE SCF make the feeding force by using a spring pressure method The Motor transfers the paper ...

Page 85: ... when it is rotated inversely it make the space between rollers to protect the jam The space between rollers is adjusted by LINK EXIT_IDLE and SENSOR EXIT_IDLE 2 10 3 5 Original Return Drive The solenoid works at only duplex mode At Duplex Mode when the motor rotates inversely the solenoid is on and the GEAR CAM OUTER and GEAR EXIT are driven When the GEAR EXIT rotates the solenoid drives the GEAR...

Page 86: ...C I2 C FDB SMPS 5V 24V S ATA AVR UART 8 bit mDDR 512MB 7 TFT USB HUB USB PHY NAND 256MB AM3715 OPE LCD CON The main controller handles the video controller engine controller and scan controller The main controller receives print data from the host through the network or USB port and it receives copy data from the Scan Controller It takes this information and generates printable video bitmap data I...

Page 87: ...the system by using the WSVGA TFT LCD in response to user actions or the main controller The soft power switch in the KEY SUB BOARD is used to safely shut down the system power The DADF Controller controls some mechanisms required to scan by feeder continuously and communicates with the main controller to synchronize the scanning timing The HVPS board generates high voltage channels and controls i...

Page 88: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards 2 74 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 89: ...Main Controller Diagram 320GB 2 5 PHY USB DEVICE Debg1 Debg2 S ATA USB HOST PORT2 USB HUB GL850 USB DEVICE USB HOST PORT1 1Gbps N W RGMII NAND 128MB CORTEX A9 1GHz CORTEX A9 1GHz ARM946 250MHz 32 32KB 32 32KB 8 8KB L2 1MB SRAM256KB ETHE R SATA NAND BUS DDR3 BUS LSU HPVC PWM MTR GPIO I2C USB DEV USB HOST SPI UART IP ReCP 4 LCD CONT DDR3 1GB 32 b it 600M h z LSU DADF Micom SCANNER CCD AFE DCF Micom ...

Page 90: ...HOST JACK 10 USB DEVICE JACK 11 LSU 12 HVPS Power 13 FDI I F 14 OPC BLDC 15 DEVE CRUM ERASER 16 SMPS 17 OPC PHASE 18 DCF I F 19 FINISHER I F 20 LSU JOINT 21 HVPS I F 22 TC SENSOR 23 SIDE 24 CASSETTE 25 MAIN BLDC 26 ID SENSOR 27 T1 EXIT ITB FUSER MOTOR 28 TONER DC 29 FUSER DRAWER 30 ITB ENCODER 31 SCAN 32 MSOK I F 33 FAX JOINT 2 76 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 91: ...and X CRUM are used for all system operation system parameter device status tech information and service information NOTE When a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information 4 FAX JOINT PBA The FAX JOINT PBA is used for interfacing between the main board and modem PBA It uses UART for interface Information Part Code JC9...

Page 92: ...art Code JC92 02558A PBA name PBA FAX JOINT Connection 1 Fax JOINT I F connector 2 TEL Line I F connector 6 FDI Optional The FDI Module as a option is used to track machine usage such as the number of print or copy pages for some special users This module interfaces to the main board Information Part Code JC92 01616A PBA name PBA SUB FDI Connection 1 Connector to Main controller 2 78 Copyright 199...

Page 93: ...SOC TI AM3715 800MHz 256MB mobile DDR1 memory 256MB NAND flash memory 7 inch touch LCD 800x480 The AM3715 is used to interface with users through the touch screen and some buttons The AM3715 supports the Graphic Accelation for better UI 1 OPE controller diagram Copyright 1995 2016 SAMSUNG All rights reserved 2 79 ...

Page 94: ...f the CLX 9201 9251 9301 series Part Name OPE MAIN Connection 1 KEY PBA Interface connector 2 MAIN PBA POWER Interface connector 3 LCD DATA Interface connector 4 MAIN PBA USB Interface connector 5 LCD TSP Interface 6 LCD BACK LIGHT Interface 7 USB Host Port for Memory Stick 2 80 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 95: ... 3 7 TFT LCD TOUCH SCREEN Information Part Code JC07 00021A Part Name LCD TSP 4 OPE KEY PBA Information Part Code JC92 02435A Part Name OPE KEY Connection 1 Interface Connector to OPE Main Copyright 1995 2016 SAMSUNG All rights reserved 2 81 ...

Page 96: ... one Motor Driver IC for motor driving and controls one BLDC motor one solenoid two clutch ten sensors Information Part Code JC92 02446A PBA Name PBA ADF Connection 1 Scan Joint PBA 2 Exit Solenoid 3 Length Sensor 1 2 3 Width Sensor 1 2 4 Exit Sensor 5 Exit Idle Sensor 6 BLDC Motor 7 Cover Open Sensor Regi Sensor Detect Sensor 8 Pick up Clutch Regi Clutch Scan Read Sensor 2 82 Copyright 1995 2016 ...

Page 97: ...over current and overload Specification General Input Output Voltage 1 AC 110V 90V 135V 2 AC 220V 180V 270V 3 Input Current 13 7A 110V 6 8A 220V 4 Output Power 1500W DC 5V 55W DC 5VS 30W DC 24V 432W Information 110V 220V Part Code JC44 00093A JC44 00100C Part Name SMPS Type 5 V1 SMPS Type 5 V2 Connection 1 INPUT_AC 2 OUTPUT_24V1 2 3 4 5 6 to DC POWER PBA 3 SMPS Enable 4 OUTPUT_5V1 2 3 4 S1 S2 to D...

Page 98: ...Description 1 GND 2 24VOn_Off 3 GND AC Input DC Output Connector CN3 PIN Assign PIN Name Description 1 24V1 Power 2 GND 24V Ground 3 24V2 Power 4 GND 24V Ground 5 24V3 Power 6 GND 24V Ground 7 24V4 Power 8 GND 24V Ground DC Output Connector CN4 PIN Assign PIN Name Description 1 5V1 Power 2 GND 5V Ground 3 5V2 Power 4 GND 5V Ground 2 84 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 99: ...s board supplies the voltage to Fuser AC Heater Main board Information 110V 220V SEC CODE JC44 00210A JC44 00211A PBA NAME FDB V1 FDB V2 Connection 1 Heater I F 2 Fuser AC 3 FDB I F 4 Type 5 5 Main S W 6 Inlet 7 Heater S W Copyright 1995 2016 SAMSUNG All rights reserved 2 85 ...

Page 100: ...M C K 1182V DEV DC Y M C K 498V DEV AC Y M C K Vpp 1000V THV1 Y M C K 19 97uA THV2 1893V THV2 2250V FUSER 819V SAW 703V Information Part Code JC44 00212A Part Name HVPS Connection Description PIN NAME ASSIGN Output Voltage ITHV Y M C K CN1 Output Voltage FUSER CN2 Output Voltage SAW CN3 Output Voltage THV CN4 Output Voltage DEV Y CN7 Output Voltage MHV Y CN8 2 86 Copyright 1995 2016 SAMSUNG All ri...

Page 101: ...l ADC_I THV2 3 Output signal ADC_I THV3 4 nEN signal NEN_AC1 5 nEN signal NEN_AC2 6 nEN signal NEN_AC3 7 PWM signal PWM_AC_VPP1 8 PWM signal PWM_AC_VPP2 9 PWM signal PWM_AC_VPP3 10 PWM signal PWM_MHV1 11 PWM signal PWM_MHV2 12 PWM signal PWM_MHV3 13 Output signal ADC_MHV0 14 Output signal ADC_MHV1 15 Output signal ADC_MHV2 16 Output signal ADC_MHV3 17 PWM signal PWM_I THV1 18 PWM signal PWM_I THV2...

Page 102: ...GN PWM signal PWM_THV 27 PWM signal PWM_SAW 28 PWM signal PWM_FUSER_BIAS 29 PWM signal PWM_MHV0 30 PWM signal PWM_AC_FREQ 31 nEN signal NEN_AC0 32 PWM signal PWM_AC_VPP0 33 PWM signal PWM_ITHV0 34 PWM signal PWM_DEV_DC0 35 2 88 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 103: ...Information Part Code JC92 02457A Part Name PBA ERASER 2 11 8 Fuser PBA The Fuser PBA includes CRU memory for Fuser Unit Life Cycle counting It also provides a connection interface for the pressure sensor Connection 1 Fuser EEPROM Pressure Sensor I F 2 Pressure Sensor Information Part Code JC92 02470A Part Name FUSER PBA Copyright 1995 2016 SAMSUNG All rights reserved 2 89 ...

Page 104: ... CRUM PBA The CRUM PBA includes CRU memory for developer unit drum unit toner cartridge life cycle counting Information Part Code JC92 02456A Part Name TONER CRUM 2 11 11 Deve CRUM Joint PBA The Deve Crum Joint PBA is the interface PBA between the imaging unit drum unit and developer unit and the machine Information Part Code JC92 02163A Part Name DEVE CRUM JOINT 2 90 Copyright 1995 2016 SAMSUNG A...

Page 105: ...chine Information Part Code JC92 02164A Part Name TONER CRUM I F 2 11 13 ITB Encoder PBA The ITB Encoder PBA provides ITB belt rotation speed information by using a specific photo interrupt sensor Encoder Sensor Information Part Code JC92 02455A Part Name ITB ENCODER Connection 1 ITB Encoder Interface Copyright 1995 2016 SAMSUNG All rights reserved 2 91 ...

Page 106: ...nsor1 APS Sensor2 Cover Open Sensor1 Cover Open Sensor2 Home Position Sensor and Main PBA And it functions as the joint PBA for ADF I F and 24V 5V power connectors Information Part Code JC92 02447A Part Name PBA SCAN JOINT Connection 1 MAIN PBA 2 ADF PBA 3 WLED CTL PBA 4 Scan Motor 5 APS Sensor1 2 6 Home Position Sensor Cover Open Sensor 1 2 2 92 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 107: ...he CCD ADC Logic IC etc The CCD converts the reflected light from an original document to three color analog signals red green blue ADC converts each analog signal to digital And for high speed data transmission the digital data signal is converted to LVDS format with serialization Information Part Code JC92 02458A Part Name PBA CCDM Connection 1 MAIN PBA Copyright 1995 2016 SAMSUNG All rights res...

Page 108: ...A Part Name PBA WLED CTL Connection 1 Scan Joint PBA 2 WLED AL Front 3 WLED AL Front 2 11 17 White LED WLED AL FRONT PBA The WLED AL FRONT consists of two WLED used as scanner light The scanner unit has two WLED AL FRONT PBAs Information Part Code JC92 02460A Part Name PBA WLED AL Front Connection 1 WLED CTL PBA 2 94 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 109: ...ler Cassette 3 3 Idle Roller Cassette 3 4 Forward Roller Cassette 3 5 Retard Roller Cassette 3 6 Pickup Roller Cassette 3 7 Cassette 4 Pickup Assembly 8 Feed Roller Cassette 4 9 Idle Roller Cassette 4 10 Forward Roller Cassette 4 11 Retard Roller Cassette 4 12 Pickup Roller Cassette 4 2 Paper path 1 Tray3 paper path 2 Tray4 paper path Copyright 1995 2016 SAMSUNG All rights reserved 2 95 ...

Page 110: ...size switch JC32 00013A CN9 1 to 4 SW2 Tray4 auto size switch JC32 00013A CN9 5 to 8 S1 Tray3 feed sensor 0604 001381 CN6 7 to 9 S2 Tray3 limit sensor 0604 001393 CN6 4 to 6 S3 Tray3 paper empty sensor 0604 001393 CN6 1 to 3 S4 Tray4 feed sensor 0604 001381 CN6 16 to 18 S5 Tray4 limit sensor 0604 001393 CN6 13 to 15 S6 Tray4 paper empty sensor 0604 001393 CN6 10 to 12 S7 Door open sensor JC39 0169...

Page 111: ...F Tray3 Paper Empty signal 4 Limit_DCF1_IHCF Tray3 Paper Limit signal 5 Feed_DCF1_IHCF Tray3 Feed signal 6 P_Size_DCF2 Tray4 Paper Size analog signal 8 nP_Empty_DCF2 Tray4 Paper Empty signal 9 Limit_DCF2 Tray4 Paper Limit signal 10 Feed_DCF2 Tray4 Feed signal 11 nDoor_open Door open signal Copyright 1995 2016 SAMSUNG All rights reserved 2 97 ...

Page 112: ...paper is not advanced any further When the last sheet is transported from the pick up roller the retard roller rotates following the feed roller 4 9 Feed Roller Cassette 3 Feed Roller Cassette 4 This roller transports the paper from the forward roller to the basic machine 5 10 Idle Roller Cassette 3 Idle Roller Cassette 4 When the paper is passed at the feed roller this roller makes paper transpor...

Page 113: ... empty sensor feed sensor etc and communicates with the copier main board through the UART When being received the print job command from the interface connector CN7 through UART DCF board drives the feed motor and pick up motor to pick up a paper This board has 2 LEDs The left LED is for checking 5V power supply and the right LED is checking the micom operation Copyright 1995 2016 SAMSUNG All rig...

Page 114: ...umber Connection CN1 Download tool I F Minicube CN2 Debug I F CN3 Cover open Switch 24V interlock Switch CN4 USB I F CN5 EMPTY LIFT FEED Tray3 4 Sensor CN6 FEED PICKUP3 4 Motor CN7 Interface with Main CN9 Papersize sensor Tray3 4 2 100 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 115: ... Home_R Sensor 6 Tamper Home_F Sensor 7 Eject Home Sensor 8 Jam Door Open Sensor 9 Front Door Open Sensor 10 Stacker Tray STB Sensor 11 Stacker Tray Home Sensor 12 Paper Feed roller 13 Paper Exit roller 14 Jam door 15 Turning Knob 2 Paper Path 1 Finisher Main Tray Staple Offset 2 Finisher Top Tray None Staple Copyright 1995 2016 SAMSUNG All rights reserved 2 101 ...

Page 116: ...5 Front Cover Open Sensor S9 SENSOR_TOSHIBA TLP1243 C8 Tray Home Sensor S10 SENSOR_TOSHIBA TLP1243 C8 Front Tamper Home Sensor S11 SENSOR_TOSHIBA TLP1243 C8 Media Height Sensor S12 AS Sensor_KIA0005C Entrance Sensor M1 ASSY HB MOTOR S2M19T Paddle Motor M2 ASSY HB MOTOR S2M19T Feed Motor M3 ASSY PM MOTOR S2M12T Stacker Moving Motor M4 ASSY PM MOTOR S2M12T Rear Tamper Motor M5 ASSY PM MOTOR S2M20T S...

Page 117: ... ENGINE Interface CN18 Door and Cover Switch CN6 Stapler unit CN2 Feeder Paddle motors and sensors CN5 Main tray motor and sensors Connector Connection CN1 Push holder solenoid CN13 Stapler cover solenoid CN4 Tamper Ejector motors and sensors CN14 SCU solenoid Copyright 1995 2016 SAMSUNG All rights reserved 2 103 ...

Page 118: ...get Subsidiaries Region 1st Target 2nd Target EU SEG SEI SEUK SEF SENA SEBN SEPOL SEAG North America SEA SECA Specification Item Description Wireless LAN 2 4 GHz Single Band IEEE 802 11 b g n compliant Security WEP WPA PSK WMM WMM PS TKIP and AES hardware acceleration Wi Fi WPS Wi Fi Protected Setup compatible Wi Fi Direct compatible NFC NFC Passive type Host Interface USB 2 0 Dimension 205 0 145 ...

Page 119: ...tension cable JC39 02053A HARNESS WLAN EXTENSION 3 Internal Harness for CLX 9x52 SCX 82x0 JC39 01192A HARNESS WIRELESS LAN 4 NFC Tag JC68 03012A LABEL ETC NFC TECTILE STICKER 5 NFC Guide Sticker JC68 03048A LABEL VER INFORMATION NOTE For installing this option refer to QIG Quick Installation Guide NFC Tag write Summary Copyright 1995 2016 SAMSUNG All rights reserved 2 105 ...

Page 120: ...uld be turned on before using tag writer Android 4 1 Settings WIRELESS NETWORKS More NFC checkbox Android 4 0 Settings WIRELESS NETWORK NFC On 3 NFC Tag Writing App This application will be issued via service bulletin by HQ CS a Install the App b Run NFC Writer NOTE Please turn on the WiFi before checking WPS PIN for NFC value c Search for Wi Fi Direct printers Select target printer 2 106 Copyrigh...

Page 121: ...tion Model Name MAC Address AAR Need to insert PIN code if target model supports WFD PIN connection NFC model e Touch mobile phone to NFC tag and then it will show Tag written successfully message NOTE If there occurs an error while writing NFC tag try to touch NFC tag again Copyright 1995 2016 SAMSUNG All rights reserved 2 107 ...

Page 123: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 124: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 125: ...ose the side cover 4 Enter the SVC mode Select CTD Sensor Cleaning Diagnostics Image Management Auto Color Tone Adjustment Condition CTD Sensor Cleaning 5 When appearing the confirm popup menu select Yes button on screen NOTE If you don t execute CTD sensor cleaning menu on SVC mode after cleaning the sensor window the error message will not disappear Copyright 1995 2016 SAMSUNG All rights reserve...

Page 126: ...e toner container A 2 Take out the LSU window cleaning tool that is located on the front cover 3 Insert the LSU window cleaning tool to each color hole 4 Slowly pull out and push the cleaning tool 5 Repeat step 4 at least 5 times for each LSU window 3 4 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 127: ... the transfer roller 1 Open the side cover 2 Clean the transfer roller A by using a soft cloth 3 2 1 4 Cleaning the scan glass 1 Open the DADF Unit 2 Clean the scan glass A by using a soft cloth Copyright 1995 2016 SAMSUNG All rights reserved 3 5 ...

Page 128: ... Replacing the maintenance part 3 2 2 1 Drum Unit 1 Open the front cover 2 Remove the waste toner container 3 Turn the green lever counterclockwise 4 Hold the Drum unit and take it out 3 6 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 129: ...riers in developer unit for CLX 9201 9251 9301 series You must replace the whole Developer Unit 6 Install the new developer unit 7 Turn the machine on while the front cover is opened NOTE 1 When replacing the developer unit SVC engineer must execute Life Count Update and TC calibration 2 If you turn on the machine after closing the front cover toner will be supplied without TC calibration It may a...

Page 130: ...lect the Developer Unit for all colors that is replaced 10 Push the OK button 11 Close the front cover NOTE TC calibration will start Please wait until warm up operation is completed 3 8 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 131: ... cover 2 Loosen a screw Note Less than torque 6kgf cm 3 Release the ITB Cleaner 3 2 2 4 ITB Unit 1 Remove the ITB cleaner Refer to 3 2 2 3 2 Open the side cover 3 Release the right stopper 4 Release the left stopper Copyright 1995 2016 SAMSUNG All rights reserved 3 9 ...

Page 132: ... out the ITB unit until the green handles are shown totally Change your grip and release the ITB unit perfectly 8 Before install the new ITB unit align the CAM position Align 2 arrows 9 Install the new ITB unit And then install the ITB cleaner Note Less than torque 6kgf cm 3 10 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 133: ... Fuser unit 1 Open the side cover 2 Remove the fuser unit after removing 2 screws 3 2 2 6 Transfer roller 1 Open the side cover 2 Hold and release the both sides of the transfer roller Copyright 1995 2016 SAMSUNG All rights reserved 3 11 ...

Page 134: ...emove the pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time 3 Enter SVC mode Select the menu Information Supply Status Field Replacement Unit Push Reset button to reset the current count to 0 3 12 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 135: ...all tap remove the MP pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time 4 Enter SVC mode Select the menu Information Supply Status Field Replacement Unit Push Reset button to reset the current count to 0 Copyright 1995 2016 SAMSUNG All rights reserved 3 13 ...

Page 136: ...he DADF Pick up roller Assy after releasing 2 hooks 4 Enter SVC mode Select the menu Information Supply Status Field Replacement Unit Push Reset button to reset the current count to 0 3 2 2 10 DADF friction pad 1 Open the DADF open cover 2 Remove the DADF friction pad 3 14 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 137: ...ssembly 3 3 Replacing the main SVC part 3 3 1 Left Cover 1 Remove the left cover after removing 9 screws 3 3 2 Rear Cover 1 Remove the rear cover after removing 10 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 15 ...

Page 138: ... Refer to 3 3 1 2 Remove 4 screws Release the middle hook 3 Unplug the connector Remove the HVPS board 3 3 4 Temperature Sensor 1 Remove the left cover Refer to 3 3 1 2 Remove the sensor after unplugging the connector 3 16 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 139: ...ve the HVPS board Refer to 3 3 3 3 Remove the bracket after removing 2 screws 4 Remove 2 screws Take out the LSU slowly CAUTION If you yank the LSU the LSU harness may be damaged 5 Unplug the LSU harness from the left Remove the LSU Copyright 1995 2016 SAMSUNG All rights reserved 3 17 ...

Page 140: ...ld OPE has any problem it must be replaced with a new Assy For more information refer to SVC bulletin 1 Remove the OPE overlay cover 2 Remove the sticker covering the screw hole 3 Remove the cover A after removing 2 screws 4 Remove 2 screws from the front 5 Open the side cover Remove 2 screws 3 18 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 141: ...3 Disassembly and Reassembly 6 Remove the cover B 7 Open the DADF unit Remove 5 screws 8 Remove the cover C 9 Remove 5 screws 10 Lift up the OPE unit Copyright 1995 2016 SAMSUNG All rights reserved 3 19 ...

Page 143: ... 3 Remove the main board after removing 9 screws 4 Install the new main board and insert the MSOK and memory NOTE When inserting the MSOK be careful its direction CAUTION When re assembling the main board be careful of swapping the MAIN BLDC connector A and DCF connector B Copyright 1995 2016 SAMSUNG All rights reserved 3 21 ...

Page 144: ...3 Disassembly and Reassembly 3 3 8 SMPS Fan 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 1 screw And then remove the SMPS fan 3 22 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 145: ...er unplugging the power cord then replace it You can get a shock by the electric discharge 3 3 10 FDB board 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 4 screws And then remove the SMPS cover 3 Unplug all connectors on FDB board Remove 4 screws And then remove the FDB board CAUTION When replacing the FDB board please wait 5 minutes after unplugging the power cord then repl...

Page 146: ... the fan by separating the Fuser Duct CAUTION When assembling the new fan be careful not to change the fan direction The label must be shown on the outside 3 3 12 Main board shield 1 Remove the rear cover Refer to 3 3 2 2 Unplug all connectors on the main board 3 Remove the main board shield after removing 4 screws 3 24 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 147: ...g all connectors connecting the main drive unit Release the harness from the holder 4 Remove the main drive unit after removing 9 screws 3 3 14 Fuser Exit Drive unit 1 Remove the rear cover Refer to 3 3 2 2 Unplug 2 motor connectors Remove 3 screws And then remove the Fuser Exit Drive unit Copyright 1995 2016 SAMSUNG All rights reserved 3 25 ...

Page 148: ...nnector Remove 3 screws And then Pick up Drive unit1 3 Unplug the connector Remove 3 screws And then Pick up Drive unit2 3 3 16 Feed Drive unit 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 3 screws And then remove the Feed Drive Unit 3 26 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 149: ...3 3 18 Toner Supply Drive unit 1 Remove the rear cover Refer to 3 3 2 2 Remove the Main board shield Refer to 3 3 12 3 Unplug the connector Remove 2 screws And then remove the Toner supply drive unit NOTE To remove K Toner supply drive unit first remove the main drive unit The toner supply drive units are exchangeable Copyright 1995 2016 SAMSUNG All rights reserved 3 27 ...

Page 150: ...g the developer units 3 Remove the inner cover after removing 8 screws 4 Unplug the connectors Remove 2 screws And then remove the Waste toner container drive unit 3 3 20 Auto Size sensor 1 Remove all cassettes See the machine inside 2 Unplug the connector Remove 2 screws And then remove the sensor 3 28 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 151: ...3 Disassembly and Reassembly 3 3 21 Exit Unit 1 Open the side cover Unplug the Exit unit connector 2 Remove the Exit unit after removing 3 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 29 ...

Page 152: ...ng 3 screws 2 Unplug the side unit connector 3 Release the right stopper CAUTION The spring tension for right stopper is strong When releasing it be careful not to hurt yourself 4 Release the left stopper 5 Remove the Side Unit 3 30 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 153: ...rom the both sides Lift up the Cover side exit 2 Remove the Cover side exit after unplugging the connector 3 Separate the Cover side exit after removing 3 screws 4 Remove the Fuser out sensor after unplugging the connector Copyright 1995 2016 SAMSUNG All rights reserved 3 31 ...

Page 154: ...embly 3 3 22 2 Duplex sensor and Curl sensor 1 Remove the transfer roller Assy 2 Remove 1 screw Turn over the Guide TR Upper 3 Remove the Duplex sensor A and Curl sensor B 3 32 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 155: ...emove the Harness Cover A after removing 2 screws 2 Remove the Harness Cover Lower B after removing 2 screws 3 Remove 1 screws Stand the stopper 4 Remove 3 screws 5 Remove 1 screw 6 Remove 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 33 ...

Page 156: ...embly 7 Remove 4 screws 8 Remove the Cover Side Guide Feed C 9 Lift up the Cover Side Duplex Lower 10 Remove 2 screws 11 Unplug the connectors 12 Remove the Cover MP Front 3 34 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 157: ... of the MP tray 14 Remove the MP Unit 15 Remove the MP cover base 16 Remove the gear C after removing the E ring 17 Remove the Bush D after removing the E ring 18 Remove the Bracket Solenoid after removing 1 screw Copyright 1995 2016 SAMSUNG All rights reserved 3 35 ...

Page 158: ...3 Disassembly and Reassembly 19 Release the MP bracket pick up after removing 4 screws 20 Remove the MP solenoid after removing 2 screws 3 36 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 159: ...r removing 2 screws 3 Remove the Frame Fuser Front A after removing 3 screws 4 Remove the Frame Fuser Rear B after removing 3 screws 5 Remove the Fuser Guide Duplex C after removing 3 screws 6 Remove the Fuser Bracket Top after removing 5 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 37 ...

Page 160: ...ith the tweezers CAUTION When reassembling the pin connector make sure the colors are positioned as shown above Check the connector assembly status If there is a wrong connection a operation error or a fire can happen Be careful not to bend the connector 11 Lift up the thermostat holder Assy 12 Remove 3 screws Lift up and release the thermostat holder 3 38 Copyright 1995 2016 SAMSUNG All rights re...

Page 161: ...Disassembly and Reassembly 13 Release the NC sensor 14 Remove 1 screw 15 Straighten the bent thermostat harness 16 Take out the halogen lamp carefully Copyright 1995 2016 SAMSUNG All rights reserved 3 39 ...

Page 162: ...ews 3 Release the sensor after unplugging the connector Empty sensor A Level sensor B 3 3 25 Feed sensor 1 Remove the Side Unit Refer to 3 3 22 2 Remove the sensor cover after removing 2 screws 3 Release the sensor holder after removing 1 screw 4 Remove the Feed sensor after unplugging connector 3 40 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 163: ...it 1 Remove the Side Unit Refer to 3 3 22 2 Remove the Feed Unit A after removing 1 screw 3 Remove the bracket B after removing 3 screws 4 Remove the feed sensor after unplugging the connector Copyright 1995 2016 SAMSUNG All rights reserved 3 41 ...

Page 164: ... Unit 1 Remove the Side Unit Refer to 3 3 23 2 Remove the Regi unit A after removing 2 screws 3 Remove the bracket B after removing 3 screws 4 Remove the Regi sensor after unplugging the connector 3 42 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 165: ...nd Reassembly 3 3 28 DADF Unit 1 Remove the DADF connector cover 2 Remove 1 screw Unplug the connector 3 Lift up the DADF unit and release it to diagonal direction Copyright 1995 2016 SAMSUNG All rights reserved 3 43 ...

Page 166: ...Open the Stacker and Cover Open Remove 2 screws 2 Remove the Cover Side R by releasing the bottom hooks 3 Remove 3 screws 4 Remove the Cover Deco F 5 Remove 2 screw 6 Release the hook from the bottom 3 44 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 168: ...f arrow 3 3 28 3 DADF Stacker 1 Remove the DADF cover Refer to 3 3 28 1 2 Release the Stacker by pushing it and its holder in the opposite direction 3 3 28 4 DADF main board 1 Remove the Cover Side R Refer to 3 3 28 1 2 Unplug all connectors on the board 3 Remove the DADF main board after removing 2 screws 3 46 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 169: ...2 Unplug all connectors on the DADF board 3 Remove 1 screw 4 Remove 2 screws 5 Lift up and release the DADF Frame Main after removing 2 screws 6 Release the harness holder after removing 2 screw 7 Unplug the connector Remove 4 screws And release the motor Copyright 1995 2016 SAMSUNG All rights reserved 3 47 ...

Page 170: ...isassembly and Reassembly 8 Release the solenoid after removing 2 screws 9 Remove 2 springs Remove 2 screws And release the bracket 10 Remove the clutch 3 48 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 171: ...e corresponding sensor after unplugging connector A Detect sensor B Cover sensor C Registration sensor 3 3 28 7 DADF Exit Idle sensor 1 Remove the motor bracket Refer to 3 3 28 4 2 Remove the sensor after unplugging the connector Copyright 1995 2016 SAMSUNG All rights reserved 3 49 ...

Page 172: ... after unplugging the connector 3 3 28 9 DADF Length_Width sensor 1 Remove the DADF Stacker Refer to 3 3 28 3 2 Release the sensor cover after removing 3 screws 3 Remove the defective sensor after unplugging the connector A B Paper Length sensor C D E Paper Width sensor 3 50 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 173: ... 3 3 29 1 Scanner joint board 1 Remove the DADF unit Refer to 3 3 28 2 Remove the Scan Rear cover after removing 7 screws 3 Unplug all connector Remove 2 screws And release the scanner joint board Copyright 1995 2016 SAMSUNG All rights reserved 3 51 ...

Page 174: ...sembly 3 3 29 2 Scan glass 1 Open and stand the DADF unit at 90 degree angle 2 Remove 5 screws 3 Remove the COVER GLASS and ADF GLASS 4 Lift up and release the scan glass 3 52 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 175: ...APS sensor 1 Remove the scan glass Refer to 3 3 29 2 2 Remove the align cover after removing 4 screws 3 Remove 1 screw Turn over the holder 4 Release the APS sensor after remove 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 53 ...

Page 176: ...e scan glass Refer to 3 3 29 2 2 Remove 2 screws NOTE Before removing the below screw mark the current gradation position to tighten the screw in the same position 3 Release the FR module 4 Unplug the harness 3 54 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 177: ...move the DADF unit and OPE unit Refer to 3 3 7 and 3 3 28 2 Unplug all connectors on the main board 3 Remove 3 screws from the left 4 Remove 2 screws from the right 5 Lift up and release the scanner Assy Copyright 1995 2016 SAMSUNG All rights reserved 3 55 ...

Page 178: ...sor 2 Remove the micro switch 3 3 31 Front Cover Open Switch 1 Remove the COVER FRONT TOP A and COVER FRONT TOP DECO B Refer to 3 3 6 OPE unit 2 Remove all toner cartridges 3 Unplug 4 connectors and 8 screws 4 Remove the inner cover 5 Remove the cover open switch 3 56 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 179: ...DD 1 Remove the screw cover sheet 2 Remove the Exit Cover B 3 Remove the COVER EXIT REAR C after removing 5 screws 4 Remove 4 screws Unplug the cable And remove the HDD Assy 5 Install the new HDD Assy Copyright 1995 2016 SAMSUNG All rights reserved 3 57 ...

Page 180: ... 33 DCF Double Cassette Feeder 3 3 33 1 DCF main board 1 Remove the Bracket Rear Cover after removing 6 screws 2 Unplug all connectors Remove 4 screws And release the DCF main board 3 58 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 181: ...e 3 screws And release the Feed Drive unit 3 Remove 3 E rings and 3 gears Remove 2 screws And release the feed motor 3 3 33 3 DCF Pick Up Motor 1 Remove the Bracket Rear Cover after removing 6 screws 2 Unplug the pick up motor connector Remove 2 screws And release the DCF pick up motor Copyright 1995 2016 SAMSUNG All rights reserved 3 59 ...

Page 182: ...3 34 Finisher 3 3 34 1 Finisher Main Motor 1 Remove the rear cover after 3 screws 2 Remove 2 screws 3 Remove 2 screws 4 Remove the jam cover 5 Remove 5 screws 6 Remove the Top Tray 3 60 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 183: ...embling the Top Tray check that the suppresser is in right position 7 Remove the drive gear after removing the E ring 8 Release the exit roller 9 Remove the Bottom Guide after removing 4 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 61 ...

Page 185: ...embly 3 3 34 2 Finisher Board 1 Remove the rear cover after removing 3 screws 2 Disconnect all cables on finisher board 3 Remove the finisher board after removing 4 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 63 ...

Page 186: ...ent fax number or received caller ID in ready mode or inserts a pause into a fax number in edit mode 10 Log in Logout Allows user to log in or log out 11 On Hook Dial When you press this button you can hear a dial tone Then enter a fax number It is similar to making a call using speaker phone 12 Power Turn the power on or off When the blue LED is on the machine is powered on and you can use it If ...

Page 187: ...tored Document menu Shared Folder Enters the Shared Folder menu Scan to Email Enters the Scan to Email menu Scan to Server Enters the Scan to Server menu Scan to PC Enters the Scan to PC menu Scan to Shared Folder Enters the Scan to Shared Folder menu Quick Copy Enters the Quick Copy menu ID Copy Enters the ID Copy menu USB Enters the USB menu When a USB memory device is inserted into the USB memo...

Page 188: ...ent faxes Eco button The eco feature allows you to save print resources and leads you to eco friendly printing When you press the Eco button the machine turns eco mode on or off If the eco mode is on you can see the eco image on some features Some options in the features are not available to use in the eco mode For detailed information about the eco feature refer to the Administrator s Guide Job S...

Page 189: ...emove the old imaging unit and install a new one The toner cartridge is totally empty Remove the old toner cartridge and install a new one A paper jam has occurred The door is open Close the door There is no paper in the tray Load paper in the tray The machine has stopped due to a major error Check the display message The waste toner container is not installed in the machine or full waste toner co...

Page 190: ...peration of this printer Follow all of the instructions carefully 1 Download the firmware file from the Global Service Partner Network GSPN website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds to a USB flash drive NOTE The firmware files may be up to 500MB in size USB flash drive size must be a minimum of 2 GB 4 Press the button on control panel in this order Machi...

Page 191: ...file to select it 7 Press the OK button after marking the check box 8 Once the installation is complete OK button will be activated Press OK button 9 After completing the update you can find the updated versions at Machine Setup Machine Details Software Versions Copyright 1995 2016 SAMSUNG All rights reserved 4 6 ...

Page 192: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 7 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 193: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2016 SAMSUNG All rights reserved 4 8 ...

Page 194: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 9 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 195: ...o enter the service mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button To exit the service mode press the Exit Service button at the right upper corner of the display Copyright 1995 2016 SAMSUNG All rights reserved 4 10 ...

Page 196: ...TB Fuser Roller Supply Status Field Replacement Unit DADF Roller Page 4 15 Software Version Page 4 16 Power On Hours Low Power Hours Service Hours Power Save Hours Page 4 16 Fault Log Page 4 16 Supplies Information Fax Protocol Dump Auto Color Registration Maintenance Job Duty Auto Color Toning History Manual Toning History Usage Counter Print Reports Full Auto Color Registration Page 4 17 RTF For...

Page 197: ...it Jam Duplex Regi Jam Duplex Scan Jam Jam Count Scan Jam Duplex Exit Jam Page 4 19 Toner Cartridge OPC Unit Developer Unit Developer ITB Fuser Roller Part Replacement Count DADF Roller Page 4 20 Sheets Delivered to Top Tray Sheets Delivered to Finishing Tray Maintenance Counts Finisher Handling Count Finisher Set Count Page 4 21 Copyright 1995 2016 SAMSUNG All rights reserved 4 12 ...

Page 198: ... Page 4 32 Magnification Page 4 33 Image Position Page 4 33 Print Adjustment Print Test Patterns Copy Adjustment Image Position Page 4 34 Automatic Adjustment Page 4 35 Scan Area Adjustment Manual Adjustment Page 4 36 Automatic Adjustment Page 4 37 Adjustment DADF Adjustment Manual Adjustment Page 4 38 ACS ACS Level Adjustment Page 4 39 Auto Color Registration Page 4 39 Manual Color Registration P...

Page 199: ...ng of Large Pages 2 Count Up Page 4 43 Toner Save Page 4 43 Enable Telent Enable OSGI Port Enable Samba Page 4 44 Debug Log Off Job Status Details Page 4 44 Capture Log Page 4 44 SYS System Recovery ALL Page 4 45 Process Speed Paper for Driver T1 Control T1 PWM Paper Group Paper Side Paper Direction TR Control Mode T2 Control T2 PWM Page 4 48 Back up User Data Management Restore Page 4 49 Clear Sy...

Page 200: ... In the CRU and FRU list there are four columns items status current max life Item Refer to the table below Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than default warning value Off The current count exceeds the max life Count This shows the current count of the selected item Max life Th...

Page 201: ...ly ADF Roller 200K PM Count 10 5 20 4 4 3 3 Software Version Information Software Version This menu displays all the version of the software installed in the system in detail 4 4 3 4 Service Hours Information Service Hours This menu displays three items Power on Hours Low Power Hours and Power Save Hours Power on Hours It indicates the hours of system power on since the first booting of the system...

Page 202: ...report and check Succeeded or Failed for ACR field Result Meaning 0 Success 256 Pattern Sensing Sensor LED calibration failure 1152 Machine can t read the pattern So the machine can t execute the calibration Auto Toning History and Manual Toning History Information Print Reports Auto Toning History Information Print Reports Manual Toning History NOTE TRC means Tone Reproduction Curve This report s...

Page 203: ...ts Information Export Reports This menu exports report to usb stick Configuration Error Information Supplies Information Usage Counter Reports are exported as the form of selected format Copyright 1995 2016 SAMSUNG All rights reserved 4 18 ...

Page 204: ...stem M3 Output Bins System M4 Auto Document Feeder System S1 Video System S2 Engine System S3 Scan System S4 Fax System S5 UI System S6 Network System S7 HDD System U1 Fusing Unit U2 LSU Unit 4 4 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams and press OK to see a detailed jam location a...

Page 205: ...egi Jam Duplex Regi Idle Jam Duplex Scan In Jam Duplex Scan Out Jam Duplex Scan Jam Duplex Scan Idle Jam Duplex Exit In Jam Duplex Exit Out Jam Scan Jam Duplex Exit Jam Duplex Exit Idle Jam 4 4 4 3 Part Replacement Count Maintenance Counts Part Replacement Count This menu displays the replacement Counts for the system parts Users can select one part group and press OK to see the exact name of the ...

Page 206: ... ITB Count Clear ITB Cleaner Count Clear ITB T2 Roller Count Clear Fuser Fuser Auto Sensing P up Roller MP Count Clear P up Roller Kit tray1 Count Clear P up Roller Kit tray2 Count Clear P up Roller Kit tray3 Count Clear Roller P up Roller Kit tray4 Count Clear DADF Roller Assembly ADF Roller Count Clear 4 4 4 4 Finisher Handling Count Maintenance Counts Finisher Handling Count This menu displays ...

Page 207: ...ture offset Media type offset for fuser roll temperature 0 5 5 109 0070 Bond Temperature offset Media type offset for fuser roll temperature 0 5 5 109 0090 Cardstock Temperature offset Media type offset for fuser roll temperature 0 5 5 109 0100 Envelopes Temperature offset Media type offset for fuser roll temperature 0 5 5 109 0110 Labels Temperature offset Media type offset for fuser roll tempera...

Page 208: ... Magenta Image Area Width for Magenta 1000 2000 0 112 0220 Manual Color Regi Width Cyan Image Area Width for Cyan 1000 2000 0 112 0230 Manual Color Regi Width Black Image Area Width for Black 1000 2000 0 112 0240 Manual Color Regi Left Width Yellow Image Area Left Width for Yellow 500 1000 0 112 0250 Manual Color Regi Right Width Yellow Image Area Right Width for Yellow 500 1000 0 112 0260 Manual ...

Page 209: ...ormal speed 100 0049 K OPC Motor Ready Detect if Black OPC BLDC Motor runs at normal speed 100 0080 T1 Engage Motor T1 Engage Motor On Off 100 0090 T1 Engae Sensor Detect if the T1 Engage is On or Off 100 0120 Exit Motor Forward Fast Exit Motor Forward Fast On Off 100 0130 Exit Motor Forward Slow Exit Motor Forward Slow On Off 100 0131 Exit Motor Backward Exit Motor Forward Backward On Off 100 013...

Page 210: ...0 T2 Paper Empty Sensor Detect when paper is in tray2 102 0111 T2 Paper Size Read Detects Paper Tray2 size 102 0120 T2 Stack Height Sensor Detects if paper in tray2 is elevated to the sensor 102 0140 Tray3 Home Position Detect when tray3 is closed 102 0150 T3 Paper Empty Sensor Detect when paper is in tray3 102 0181 T3 Paper Size Read Detects Paper Tray3 size 102 0190 T3 Stack Height Sensor Detect...

Page 211: ...nisher Entrance Sensor Detect when a paper is at Entrance Sensor 113 0360 Finisher Exit Sensor Detect when a paper is at Exit Sensor 113 0370 Finisher Paddle Home Sensor Detect Paddle Home position 113 0380 Finisher Left Tamper Home Sensor Detect Lift Tamper Home position 113 0390 Finisher Right Tamper Home Sensor Detect Right Tamper Home position 113 0400 Finisher Media Height Sensor Detect Main ...

Page 212: ...r Ejector Motor On Off 113 0570 Finisher Main Tray Motor Finisher Main Tray Motor On Off 113 0580 Finisher SCU Solenoid Finisher SCU Solenoid On Off 113 0590 Finisher Safety Cover Solenoid Finisher Safety Cover Solenoid On Off 4 27 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 213: ... Edit button will open an interface for user input Code Line 1 Displayed Name Default 20 200 Pause Dial Time 1 20 210 Dial Pulse M B ratio 0 20 220 Auto Dial Start Pause Time 1 20 300 Ring On Time 170 20 310 Ring Off Time 560 20 320 Ring Detection Freq 1 20 400 DTMF High Freq Level 8 20 410 DTMF Low Freq Level 11 20 420 DTMF Timing 5 20 500 Dial Mode 20 520 Error Rate 2 20 530 Dial Tone Detect 0 2...

Page 214: ...ngle Tone 2100 Hz 20 020 DMTF Line 20 021 DMTF Line 20 022 DMTF 0 Line 20 023 DMTF 1 Line 20 024 DMTF 2 Line 20 025 DMTF 3 Line 20 026 DMTF 4 Line 20 027 DMTF 5 Line 20 028 DMTF 6 Line 20 029 DMTF 7 Line 20 030 DMTF 8 Line 20 031 DMTF 9 Line 20 040 V 21 300 bps 20 041 V 27ter 2400 bps 20 042 V 27ter 4800 bps 20 043 V 29 7200 bps Code Line 1 Displayed Name 20 044 V 29 9600 bps 20 045 V 17 7200 bps ...

Page 215: ...and or write values in the scanner and DADF memory Operation Procedure When the main NVM Read Write window displays users can navigate through the list of codes with descriptions and saved values Users can also directly input a code to the text box to find a NVM After selecting a code the Edit button will be enabled only if the code is writable If the selected code is writable and the Edit button ...

Page 216: ...stration Sensor High Low 05 0070 Document Scan Read Sensor Document Scan Read Sensor High Low 05 0080 Document Exit Sensor Document Exit Sensor High Low 05 0210 Document Jig Test Low Speed Simplex Document Jig Test Low Speed Simplex 05 0220 Document Jig Test Low Speed Duplex Document Jig Test Low Speed Duplex 05 0230 Document Jig Test High Speed Simplex Document Jig Test High Speed Simplex 05 0240...

Page 217: ...he front side of Scanner A S Chart at the scanner glass NOTE DADF cannot be used 6 Press OK button Automatic scanning will occur 7 Locate the back side of Scanner A S Chart at the scanner glass again and press OK button once more 8 The system will automatically calculate the proper value based on scanning result of the test pattern 9 The new values are set to the system Verification Print out and ...

Page 218: ... mm 1 5 mm Reference Scanner A S Chart Copy Adjustment Diagnostics Adjustment Copy Adjustment Image Position Purpose To correct image position of copied images manually Operation Procedure 1 Select a tray required adjustment 2 Change the adjustment value with arrow button value will move to Tail Edge while value will move to Lead Edge Example Cases Simplex Leading Edge Simplex Side Edge Simplex Le...

Page 219: ...o meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new value set to the table Verification 1 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 2 To check the image position compare the position of scale marks a b of the chart ...

Page 220: ...specification press Otherwise press 6 Press the OK button to apply the new value to the system Example Cases Leading Edge Side Edge Vertical Direction Adjustment 11 0 mm 10 9 0 mm 10 191 7 mm 0 8 3 4mm 188 1 mm 0 4 near 1 8mm NOTE The value of magnification adjustment needs to be calculated based on A3 size 420mm 190mm 10mm 2 2 if the used Scanner A S Chart is A4 size Verification 1 Scan the Scann...

Page 221: ...se one size to meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new values are set to the table Verification 1 Copy the Scanner A S Chart Scanning must be occur from the DADF 2 To check the image position compare the position of scale marks a b of the chart to the c...

Page 222: ...fication press Otherwise press 6 Magnification c If the current value is smaller than the specification press Otherwise press 7 Press the OK button to apply the new value to the system Example Cases Leading Edge Side Edge Vertical Direction Adjustment 11 5 mm 15 8 8 mm 12 191 3 mm 0 6 near 2 6mm 188 0 mm 0 5 near 2 0mm NOTE The value of magnification adjustment needs to be calculated based on A3 s...

Page 223: ...o 5 Classifies a document as color if color coverage of the document is higher than predefined level Level 1 has higher probability of classifying documents to color while level 5 has lower probability Verification Copy the mono copied original with auto color mode and check if print out is monochrome Specification Level 1 Level 2 Level 3 Level 4 Level 5 Color Coverage 0 01 0 05 0 1 0 25 0 5 Refer...

Page 224: ...s or decreases by the configured value since the last ACR execution NOTE ACR execution occurs when one of the ACR option meets the condition Verification Compare the original with a copy after an execution of Auto Color Registration Specification Page Condiion Range 200 5000 Default 500 LSU Temperautre Range 1 100 Default 3 Reference Refer to 4 6 8 Incorrect color registration Manual Color Registr...

Page 225: ...Default 0 Verification Compare the original with a copy after an execution of Manual Color Registration Specification N A Reference Incorrect Color Registration in the troubleshooting chapter Copyright 1995 2016 SAMSUNG All rights reserved 4 40 ...

Page 226: ...ol will not execute If you select On Normal TRC Control will execute as the determined conditions 2 Change execution condition s of Normal TRC Control Page Count The system executes Normal TRC Control based on the count of printed pages since the last execution Time Left Alone The system executes Normal TRC Control when the system returns from a power save mode and the rest time exceeds the config...

Page 227: ...image is poor And this function will be performed when temperature and or humidity in the room changes suddenly Operation Procedure Change execution condition s of Normal TRC Control On Full TRC Control Enable Off Full TRC Control Disenable Verification Print out a test job and make sure the image quality has recovered Specification N A Reference Refer to 4 6 6 Light Image Copyright 1995 2016 SAMS...

Page 228: ...stment Full Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed replacing any OPC drum or density of the image is poor And this function will be performed when temperature and or humidity in the room changes suddenly Operation Procedure Select Execute button Verification Print out a test job and make sure the image quality has recovered Reference R...

Page 229: ...e user data for example box data pending secure jobs font form macro data related applications and job log on the hard disk Service Functions Hard Disk Maintenance All Saved Data Clear This function formats all the data that can be erased with 3 functions above The function will NOT format the hard disk entirely Service Functions Hard Disk Maintenance Hard Disk Check This function checks a bad sec...

Page 230: ... option disables the logging option Job Status This option only enables the logging option of user created jobs Details This option enables all the logging options of the running tasks of the system Note that this option might create a trade off of performance in certain system operation Use this option when the system behaves abnormally and engineers need to investigate problems 4 4 6 7 Capture L...

Page 231: ...completed the message will be displayed Then restore the debug log level to JOB STATUS NOTE If the system log size become considerably huge it will take longer time to copy to the plugged memory 6 Check is the Log file is created in the USB memory Copyright 1995 2016 SAMSUNG All rights reserved 4 46 ...

Page 232: ...all the partition of the HDD 2 When the system recovery UI is appeared after reboot choose HDD Repair to repair any corrupted data in the selected partition or choose HDD Format to format the data in the selected partition a HDD Format Hidden Partition This can format and reinstall the only System Binary in HDD User data is not deleted USB This can format the HDD using USB stick All data except th...

Page 233: ... case of selecting USB option The Next button is pressed after inserting the USB stick The system will check for the required packages in the USB stick If all the packages are present in the USB stick then the system will be directed to the confirmation page otherwise an Error page will be displayed with an appropriate error message In case of selecting Network option Copyright 1995 2016 SAMSUNG A...

Page 234: ...utton is pressed after providing the above information The system will establish the provided IP to the device and try to connect to the server and check for the available packages on the server If Network is establish and all the packages are present in the shared folder of the server then the system will be directed to the Confirmation page otherwise an Error page will be displayed with an appro...

Page 235: ... Control Problems Choose the process speed Full Half Lower based on the type of paper to be used Adjust T1 PWM value based on the problem type Gray Spot Increase T1 PWM value of the issued color Non Cyclic White Line Decrease T1 PWM value of the issued color OPC Cyclic Ghost Decrease T1 PWM value of the issued color Gra y Spot OPC Cyclic Ghos t Non Cyclic Whit e Line 2 T2 Control Problems Choose t...

Page 236: ... The purpose of this function is to backup user data before format of the hard disk and store back to the hard disk after format Note that hard disk format will be performed when the data encryption option is enabled by administrators NOTE To use this function users need to prepare a USB hard disk that its size is larger than 100GB 4 51 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 237: ...s enabled the device always prints output as mono about PC printing Service Mode SFE Copy Speed 004 If this option is enabled the device accelerates the scan speed of ADF copy by reducing scan resolution from 600 dpi to 300 dpi Service Mode SFE Print Output 005 If this option is enabled the device provides the same output direction about Flatbed printing and ADF printing NOTE Refer to the followin...

Page 238: ...sts Page 4 69 A1 2212 Motor Failure A1 2212 Turn off then on Call for service if the problem persists Page 4 69 A1 2213 Motor Failure A1 2213 Turn off then on Call for service if the problem persists Page 4 69 A1 2311 Motor Failure A1 2311 Turn off then on Call for service if the problem persists Page 4 71 A1 2312 Motor Failure A1 2312 Turn off then on Call for service if the problem persists Page...

Page 239: ...1223 Fan Failure A2 1223 Open the door then close it Call for service if the problem persists Page 4 83 A2 1521 Fan Failure A2 1521 Open the door then close it Call for service if the problem persists Page 4 83 A2 1523 Fan Failure A2 1523 Open the door then close it Call for service if the problem persists Page 4 83 A2 2310 Fan Failure A2 2310 Turn off then on Call for service if the problem persi...

Page 240: ... toner cartridge Page 4 89 C1 2140 End of life Replace with new yellow toner cartridge Page 4 89 C1 2311 Yellow Toner Cartridge Failure C1 2311 Install yellow toner cartridge again Page 4 90 C1 2411 Yellow toner cartridge is not installed Install it Page 4 91 C1 2413 Shake yellow toner cartridge Page 4 91 C1 2510 Yellow toner cartridge is not compatible Check users guide Page 4 91 C1 2512 Yellow t...

Page 241: ...Page 4 102 C3 3110 Prepare new magenta imaging unit Page 4 103 C3 3130 End of life Replace with new magenta imaging unit Page 4 103 C3 3140 End of life Replace with new magenta imaging unit Page 4 103 C3 3411 Magenta imaging unit is not installed Install it Page 4 104 C3 3414 Magenta Imaging Unit Failure C3 3414 Install magenta imaging unit again Page 4 104 C3 3512 Magenta imaging unit is not comp...

Page 242: ...ll cyan developer unit again Page 4 115 C8 4313 Cyan Developer Failure C8 4313 Turn off then on Please call for service if the problem persists Page 4 115 C8 5130 Replace with new black developer unit Page 4 116 C8 5210 Black Developer Failure C8 5210 Turn off then on Page 4 116 C8 5310 Black Developer Failure C8 5310 Install black developer unit again Page 4 116 C8 5313 Black Developer Failure C8...

Page 243: ...ck finisher Page 4 133 H2 6712 Finisher Failure H2 6712 Check finisher Page 4 133 H2 6713 Finisher Failure H2 6713 Check finisher Page 4 133 H2 6714 Finisher Failure H2 6714 Check finisher Page 4 133 H2 6715 Finisher Failure H2 6715 Check finisher Page 4 133 H2 6716 Finisher Failure H2 6716 Check finisher Page 4 133 H2 6717 Finisher Failure H2 6717 Check finisher Page 4 133 H2 6718 Finisher Failur...

Page 244: ...out Insert it properly Page 4 150 M1 3222 Tray 2 cassette is pulled out Insert it properly Page 4 151 M1 4111 Tray Failure M1 4111 Pull tray 1 out and insert it Call for service if the problem persists Page 4 152 M1 4211 Tray Failure M1 4211 Pull tray 2 out and insert it Call for service if the problem persists Page 4 153 M1 5111 Paper is low in tray 1 Load paper Page 4 154 M1 5112 Paper is empty ...

Page 245: ...2438 Check users guide Page 4 169 S1 2439 HDD Error S1 2439 Check users guide Page 4 169 S1 2443 HDD System Failure S1 2443 Call for service Page 4 168 S1 2444 HDD System Failure S1 2444 Call for service Page 4 168 S1 2445 HDD System Failure S1 2445 Call for service Page 4 168 S1 2446 HDD System Failure S1 2446 Call for service Page 4 168 S1 2447 HDD System Failure S1 2447 Call for service Page 4 ...

Page 246: ...nflicts with that of other system Check it Page 4 182 S6 3128 802 1x authentication failed Please contact the system administrator Page 4 182 S6 3224 BOOTP error in wireless LAN Switching to Auto IP Page 4 183 S6 3225 BOOTP error in wireless LAN Reconfigure DHCP or static IP Page 4 183 S6 3226 DHCP error in wireless LAN Switching to Auto IP Page 4 183 S6 3227 DHCP error in wireless LAN Reconfigure...

Page 247: ...persists Page 4 198 U3 3211 Original paper jam inside of scanner Page 4 199 U3 3213 Original paper jam inside the scanner Page 4 199 U3 3214 Original paper jam inside the scanner Page 4 199 U3 3311 Original paper jam inside the scanner Page 4 199 U3 3313 Original paper jam inside the scanner Page 4 199 U3 3314 Original paper jam inside the scanner Page 4 199 U3 3413 Original paper jam inside the s...

Page 248: ...gi MP motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around Regi MP unit 3 Remove the rear cover after removing 10 screws 4 Check if the Regi MP motor connector is connected correctly 5 If the connection is OK turn the machine on Ente...

Page 249: ...he following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 64 ...

Page 250: ...is operating but recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around fuser unit 3 Remove the rear cover after removing 10 screws 4 Check if the fuser motor connector is connected correctly 5 If the connection is OK turn the machine on Enter SVC mode Select motor ...

Page 251: ...he following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 66 ...

Page 252: ...TB motor is stopped but machine recognizes it as operational A1 1612 ITB motor is not operated for print job A1 1613 ITB motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Remove the ITB unit Refer to 3 2 2 4 ITB Unit in chapter 3 3 Remove the rear cover after removing 10 screws 4 Check i...

Page 253: ...e motor JC31 00123B If the checked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG A...

Page 254: ...rational A1 2212 Yellow OPC motor is not operated for print job A1 2213 Yellow OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around yellow drum drive unit 3 Remove the rear cover after removing 10 screws 4 Check if the yellow OPC...

Page 255: ...ked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 70 ...

Page 256: ...tional A1 2312 Magenta OPC motor is not operated for print job A1 2313 Magenta OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around magenta drum drive unit 3 Remove the rear cover after removing 10 screws 4 Check if the magenta O...

Page 257: ...ked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 72 ...

Page 258: ...operational A1 2412 Cyan OPC motor is not operated for print job A1 2413 Cyan OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around cyan drum drive unit 3 Remove the rear cover after removing 10 screws 4 Check if the cyan OPC moto...

Page 259: ...ked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 74 ...

Page 260: ...erational A1 2512 Black OPC motor is not operated for print job A1 2513 Black OPC motor is operating but machine recognizes status as Stopped 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around black drum drive unit 3 Remove the rear cover after removing 10 screws 4 Check if the black OPC mo...

Page 261: ...ked result is abnormal check the following If 24V power is not generated replace the SMPS board JC44 00100A 220V JC44 00093A 110V If the control signal is abnormal replace the main board JC92 02429A b If the motor is operational Check the Pin Num 8 If the value is abnormal replace the main board If the value is normal replace the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 76 ...

Page 262: ... a Open the side cover Check if the ITB connector is connected correctly or is deformed b If the harness is defective replace it c Remove the ITB unit from the machine Check if the photo interrupter sensor is contaminated or assembled properly d If the photo sensor is defective replace it e If the motor is operational but the engage gear is not operational replace the main drive unit JC93 00723A 3...

Page 263: ... out of the standard area 7 10 ohm replace the motor JC93 00452A b If the motor is normal measure the motor signal with DVM If the phase output voltage is changed in 0 24V 8 10V the output value is normal If the phase output voltage is not changed to 0 or 24V replace the main board JC92 02429A Copyright 1995 2016 SAMSUNG All rights reserved 4 78 ...

Page 264: ...urn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the yellow toner supply motor test Diagnostics Engine Diagnostics Engine Test Routines 111 0000 Toner Dispense Motor Yellow 4 If the motor is not operational measure the yellow motor power with DVM a If 24V power is generated replace the yellow toner supply motor JC93 00446A b If 24V power is not ge...

Page 265: ...rn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the magenta toner supply motor test Diagnostics Engine Diagnostics Engine Test Routines 111 0010 Toner Dispense Motor Magenta 4 If the motor is not operational measure the magenta motor power with DVM a If 24V power is generated replace the magenta toner supply motor JC93 00446A b If 24V power is not...

Page 266: ... Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the cyan toner supply motor test Diagnostics Engine Diagnostics Engine Test Routines 111 0020 Toner Dispense Motor Cyan 4 If the motor is not operational measure the cyan motor power with DVM a If 24V power is generated replace the cyan toner supply motor JC93 00446A b If 24V power is not generate...

Page 267: ...Turn the machine off then on If the error persists check the following steps 3 Enter SVC mode Select the black toner supply motor test Diagnostics Engine Diagnostics Engine Test Routines 111 0030 Toner Dispense Motor Black 4 If the motor is not operational measure the black motor power with DVM a If 24V power is generated replace the black toner supply motor JC93 00446A b If 24V power is not gener...

Page 268: ...then on Call for service if the problem persists Symptom SMPS or Fuser or Duplex or LSI fan is not operational Troubleshooting method NOTE SMPS fan error A2 1211 A2 1212 A2 1221 A2 1223 Duplex fan error A2 1521 A2 1523 Fuser fan error A2 2310 A2 2311 A2 2321 A2 2323 LSU fan error A2 2410 1 Turn the machine off 2 Remove the rear cover Refer to 3 3 2 Rear Cover in chapter 3 3 Check if the correspond...

Page 269: ...093A 110V is defective replace it If the SMPS board is normal replace the main board JC92 02429A 6 If the fan operation is normal but the error persists a Check the yellow line signal with DVM Refer to the image in step 5 b Check fan operation as connected or disconnected If the Lock signal is 0V continually check the harness If the harness is OK replace the main board If the signal value is diffe...

Page 270: ...ow A with a soft cloth 3 Close the side cover 4 Enter SVC mode Select the CTD Sensor Cleaning Diagnostics Image Management Auto Color Tone Adjustment Condition CTD Sensor Cleaning 5 When pop up appears select the Yes button NOTE a CTD sensor calibration will start Then CTD sensor failure error will be solved b If you don t execute the CTD sensor cleaning in SVC mode error message persists 4 85 Cop...

Page 271: ... A3 3112 Center NC sensor is in open status A3 3113 Side NC sensor is in short status A3 3114 Side NC sensor is in open status 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0000 Fuser Temperature A 109 0010 Fuser Temperature B 2 Remove and disassemble the fuser unit Refer to 3 3 23 Fuser Unit 3 Measure the resistance valu...

Page 272: ... method A3 3210 Inner temperature sensor value is abnormal A3 3211 Inner temperature sensor is in short status A3 3212 Inner temperature sensor is in open status 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0012 Inner Temperature 2 Open the side cover Measure the resistance value of the connector at both ends If the valu...

Page 273: ...3 3412 Turn off then on Call for service if the problem persists Symptom Outer temperature humidity sensor is defective Troubleshooting method A3 3310 A3 3311 A3 3312 Temperature function is abnormal A3 3410 A3 3411 A3 3412 Humidity function is abnormal 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0013 Outer Temperature ...

Page 274: ...el of Low will be exhausted soon Error Code C1 2120 C1 2130 C1 2140 Error message Replace with new yellow toner cartridge End of life Replace with new yellow toner cartridge Symptom The yellow toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the yellow toner cartridge 3 Install the new yellow toner cartridge CLT Y809S 4 Close the front cover 4 89 Cop...

Page 275: ...upply is inefficient or abnormal Troubleshooting method 1 Open the front cover 2 Remove the yellow toner cartridge Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge 3 Check if the toner supply pipe is blocked If it is closed open it 4 Close the front cover Copyright 1995 2016 SAMSUNG All rights reserved 4 90 ...

Page 276: ...dge is installed 2 Remove and reinstall the yellow toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the yellow toner cartridge CLT Y809S with a new one Error Code C1 2510 C1 2512 Error message Yellow toner cartridge is not compatible Check users guide Symptom Yellow toner cartridge is not compatible Troubleshooting method 1 R...

Page 277: ...e exhausted soon Error Code C1 3120 C1 3130 C1 3140 Error message Replace with new magenta toner cartridge End of life Replace with new magenta toner cartridge Symptom The magenta toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the magenta toner cartridge 3 Install the new magenta toner cartridge CLT M809S 4 Close the front cover Copyright 1995 2016...

Page 278: ...supply is inefficient or abnormal Troubleshooting method 1 Open the front cover 2 Remove the magenta toner cartridge Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge 3 Check if the toner supply pipe is blocked If it is closed open it 4 Close the front cover 4 93 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 279: ...tridge is installed 2 Remove and reinstall the magenta toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the magenta toner cartridge CLT M809S with a new one Error Code C1 3512 Error message Magenta toner cartridge is not compatible Check users guide Symptom Magenta toner cartridge is not compatible Troubleshooting method 1 Re...

Page 280: ...l be exhausted soon Error Code C1 4120 C1 4130 C1 4140 Error message Replace with new cyan toner cartridge End of life Replace with new cyan toner cartridge Symptom The cyan toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the cyan toner cartridge 3 Install the new cyan toner cartridge CLT C809S 4 Close the front cover 4 95 Copyright 1995 2016 SAMSUN...

Page 281: ...pply is inefficient or abnormal Troubleshooting method 1 Open the front cover 2 Remove the cyan toner cartridge Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge 3 Check if the toner supply pipe is blocked If it is closed open it 4 Close the front cover Copyright 1995 2016 SAMSUNG All rights reserved 4 96 ...

Page 282: ...artridge is installed 2 Remove and reinstall the cyan toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the cyan toner cartridge CLT C809S with a new one Error Code C1 4512 Error message Cyan toner cartridge is not compatible Check users guide Symptom Cyan toner cartridge is not compatible Troubleshooting method 1 Replace the ...

Page 283: ... be exhausted soon Error Code C1 5120 C1 5130 C1 5140 Error message Replace with new black toner cartridge End of life Replace with new black toner cartridge Symptom The black toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the black toner cartridge 3 Install the new black toner cartridge CLT K809S 4 Close the front cover Copyright 1995 2016 SAMSUNG...

Page 284: ...pply is inefficient or abnormal Troubleshooting method 1 Open the front cover 2 Remove the black toner cartridge Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge 3 Check if the toner supply pipe is blocked If it is closed open it 4 Close the front cover 4 99 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 285: ...rtridge is installed 2 Remove and reinstall the black toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the black toner cartridge CLT K809S with a new one Error Code C1 5512 Error message Black toner cartridge is not compatible Check users guide Symptom Black toner cartridge is not compatible Troubleshooting method 1 Replace t...

Page 286: ...3 2140 Error message End of life Replace with new yellow imaging unit Symptom Yellow drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the yellow drum unit Refer to 3 2 2 1 Drum Unit 4 Install the new yellow drum unit CLT R809 5 Clean the LSU window Refer to 3 2 1 2 Cleaning the LSU window 6 Install the waste toner contain...

Page 287: ...aste toner container 3 Remove and reinstall the yellow drum unit Refer to 3 2 2 1 Drum Unit 4 Install the waste toner container 5 Close the front cover Error Code C3 2511 C3 2512 Error message Yellow imaging unit is not compatible Check user s guide Symptom Yellow drum unit is not compatible Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the yellow drum u...

Page 288: ... 3140 Error message End of life Replace with new magenta imaging unit Symptom Magenta drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the magenta drum unit Refer to 3 2 2 1 Drum Unit 4 Install the new magenta drum unit CLT R809 5 Clean the LSU window Refer to 3 2 1 2 Cleaning the LSU window 6 Install the waste toner cont...

Page 289: ...he waste toner container 3 Remove and reinstall the magenta drum unit Refer to 3 2 2 1 Drum Unit 4 Install the waste toner container 5 Close the front cover Error Code C3 3512 Error message Magenta imaging unit is not compatible Check user s guide Symptom Magenta drum unit is not compatible Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the magenta drum u...

Page 290: ... 4140 Error message End of life Replace with new magenta imaging unit Symptom Cyan drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the cyan drum unit Refer to 3 2 2 1 Drum Unit 4 Install the new cyan drum unit CLT R809 5 Clean the LSU window Refer to 3 2 1 2 Cleaning the LSU window 6 Install the waste toner container 7 C...

Page 291: ...aste toner container 3 Remove and reinstall the magenta drum unit Refer to 3 2 2 1 Drum Unit 4 Install the waste toner container 5 Close the front cover Error Code C3 4512 Error message Cyan imaging unit is not compatible Check user s guide Symptom Cyan drum unit is not compatible Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the cyan drum unit Check if ...

Page 292: ... 5140 Error message End of life Replace with new magenta imaging unit Symptom Cyan drum unit is at the end of its life Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the cyan drum unit Refer to 3 2 2 1 Drum Unit 4 Install the new cyan drum unit CLT R809 5 Clean the LSU window Refer to 3 2 1 2 Cleaning the LSU window 6 Install the waste toner container 7 C...

Page 293: ...waste toner container 3 Remove and reinstall the black drum unit Refer to 3 2 2 1 Drum Unit 4 Install the waste toner container 5 Close the front cover Error Code C3 5512 Error message Black imaging unit is not compatible Check user s guide Symptom Black drum unit is not compatible Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Remove the black drum unit Check i...

Page 294: ... 3 2 2 3 ITB Cleaner and 3 2 2 4 ITB Unit 3 Turn the machine on 4 Enter SVC mode To enter SVC mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button 5 Select TRANSFER INFORMATION Supply Status Field Replacement Unit TRANSFER 6 Select ITB Roller The RESET button will be activated Click RESET to clear the ITB count 7 Exit SVC mode by pushi...

Page 295: ... box appears enter 1934 and press the OK button 5 Select TRANSFER INFORMATION Supply Status Field Replacement Unit TRANSFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 Roller count 7 Exit SVC mode by pushing the home button Error Code C6 1120 Error message Replace with new fuser unit Symptom The life of the fuser unit has expired Troubleshooting method 1 Turn ...

Page 296: ...e fuser unit is installed If not install the fuser unit 4 If the fuser unit is installed remove it Refer to 3 2 2 5 Fuser unit 5 Check if the fuser draw connector JC39 01677A is broken or defective 6 Install the fuser unit 7 If the problem persists replace the fuser unit JC91 01063A 220V JC91 01064A 110V CAUTION The temperature gets high in the vicinity of the fuser unit When replacing it you may ...

Page 297: ... method 1 Open the front cover 2 Remove the waste toner container CLT W809 Install a new waste toner container 3 Close the front cover Error Code C7 1311 Error message Waste toner container is not installed Install it Symptom The waste toner container is not installed Troubleshooting method 1 Open the front cover 2 Remove and reinstall the waste toner container 3 Close the front cover Copyright 19...

Page 298: ... developer unit again Yellow Developer Failure C8 2313 Turn off then on Please call for service if the problem persists Symptom The yellow developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste toner container Close t...

Page 299: ...a developer unit again Magenta Developer Failure C8 3313 Turn off then on Please call for service if the problem persists Symptom The magenta developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste toner container Clos...

Page 300: ...eveloper unit again Cyan Developer Failure C8 4313 Turn off then on Please call for service if the problem persists Symptom The cyan developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste toner container Close the fro...

Page 301: ...developer unit again Black Developer Failure C8 5313 Turn off then on Please call for service if the problem persists Symptom The black developer unit has a problem with toner supply or sensor calibration Troubleshooting method 1 Open the front cover 2 Remove the waste toner container 3 Check if the toner supply pipe is blocked If it is closed open it 4 Install the waste toner container Close the ...

Page 302: ...Refer to 3 2 2 6 Transfer roller 3 Close the side cover 4 Enter SVC mode To enter the service mode press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button 5 Select TRANSFER INFORMATION Supply Status Field Replacement Unit TRANSFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 Roller count 7 Exit the SVC mode...

Page 303: ...second transfer roller T2 is not installed Troubleshooting method 1 Open the side cover 2 Remove and reinstall the second transfer roller Refer to 3 2 2 6 Transfer roller 3 Close the side cover 4 If the problem persists replace the HVPS board JC44 00212A Refer to 3 3 3 HVPS board Copyright 1995 2016 SAMSUNG All rights reserved 4 118 ...

Page 304: ...per Close the DCF Take Away Cover and insert tray3 3 If this jam error occurs frequently check the rollers below a Remove the tray3 and tray4 b Check if the pick up reverse forward rollers are assembled correctly c If the pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A 4 If pick up reverse forward rollers have no problem check the following a R...

Page 305: ... rollers are down c Replace the DCF pick up unit1 JC93 00513A or defective part 6 Check the DCF feed motor a Check if the DCF feed motor cable is connected correctly b If the connection is OK replace the DCF feed drive unit JC93 00447A Refer to 3 3 33 2 DCF Feed Motor 7 Check the DCF pick up motor a Check if the DCF pick up motor cable is connected correctly b If the connection is OK replace the D...

Page 306: ...ethod 1 Remove and insert tray3 correctly 2 If the problem persists remove tray3 and tray4 Look inside machine 3 Check if the auto size sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the auto size sensor JC93 00018A 5 If the problem persists replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board 4 121 Copyright 1995 2016 SAMSUNG All rights...

Page 307: ...roubleshooting method 1 Remove tray3 Load the paper in tray3 2 If paper is loaded but error message has not disappeared check the following a Remove the DCF pick up unit1 b Check if the photo sensor in the DCF pick up unit1 is contaminated If so clean it c If the photo sensor 0604 001393 is defective replace it d If the actuator JC66 03199A is defective replace it Copyright 1995 2016 SAMSUNG All r...

Page 308: ...he Bracket Rear Cover after removing 6 screws 5 Check if the connection between the DCF pick up drive and DCF board is correct 6 If the connection is OK replace the pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 7 If the problem persists check the following a Remove the DCF pick up unit1 b Check if the photo sensor in the DCF pick up unit1 is contaminated clean it c If the phot...

Page 309: ... assembled correctly c If the pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A 4 If pick up reverse forward rollers have no problem check the following a Remove the DCF pick up unit2 Check if the feed sensor cable is connected correctly b Check if the sensor cable on DCF board is connected correctly c If the connection is OK replace the feed sen...

Page 310: ...ctly b If the connection is OK replace the DCF feed drive unit JC93 00447A Refer to 3 3 33 2 DCF Feed Motor 7 Check the DCF pick up motor a Check if the DCF pick up motor cable is connected correctly b If the connection is OK replace the DCF pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 4 125 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 311: ...method 1 Remove and insert tray4 correctly 2 If the problem persists remove tray3 and tray4 Look inside machine 3 Check if the auto size sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the auto size sensor JC93 00018A 5 If the problem persists replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board Copyright 1995 2016 SAMSUNG All rights rese...

Page 312: ...ting method 1 Remove tray4 Load the paper in tray4 2 If paper is loaded but error message has not disappeared check the following a Remove the DCF pick up unit2 b Check if the photo sensor in the DCF pick up unit2 is contaminated If so clean it c If the photo sensor 0604 001393 is defective replace it d If the actuator JC66 03199A is defective replace it 4 127 Copyright 1995 2016 SAMSUNG All right...

Page 313: ...Bracket Rear Cover after removing 6 screws 5 Check if the connection between the DCF pick up drive and DCF board is correct 6 If the connection is OK replace the pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 7 If the problem persists check the following a Remove the DCF pick up unit2 b Check if the photo sensor in the DCF pick up unit2 is contaminated If so clean it c If the p...

Page 314: ...shooting method 1 Open and close the DCF Take away Cover correctly 2 If the problem persists check the following a Check if I L Switch HARNESS DCF COVER OPEN JC39 01696A is not operating normally If it is defective replace it b If the I L Switch is OK replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board 4 129 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 315: ...Troubleshooting method 1 Lift up and release the DCF unit from the machine 2 Remove the Bracket Rear Cover after removing 6 screws 3 Check if the interface connector is connected to the DCF board If the interface connector JC39 01690A is defective replace it 4 If the problem persists replace the DCF board Refer to 3 3 33 1 DCF Main Board Copyright 1995 2016 SAMSUNG All rights reserved 4 130 ...

Page 316: ... 2 If the error does not disappear even after removing paper and closing finisher jam door follow the instructions below a Does finisher input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher input sensor JC81 09686A Refer to 3 3 34 1 Fin...

Page 317: ...finisher transport motor JC81 09677A Refer to 3 3 34 1 Finisher Main Motor iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board b Does finisher input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher input sensor...

Page 318: ...lace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board b Does finisher component motor work well i Make sure finisher component motor cable is connected well to the motor connector ii Make sure finisher component motor cable is connected well to the main board connector iii Replace the finisher component motor JC81 09680A JC81 09681A iv Replace the finisher main board JC81 09692...

Page 319: ...nsor switch well iii The finisher input sensor switch can be pushed well iv Replace finisher cover door JC81 09577A or Switch JC81 09687A b Does finisher input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher input sensor JC81 09686A Refe...

Page 320: ...cartridge iii Remove staples from inside stapler b Does finisher stapler input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher stapler JC81 07376A iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board c Does fin...

Page 321: ...nisher stapler cartridge refill box fit well i Make sure stapler refill box fit well into cartridge ii Make sure staples do not jam near stapler head b Does finisher stapler input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher stapler J...

Page 322: ... i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher stapler JC81 07376A iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board c Does finisher stapler motor work well i Make sure finisher stapler motor cable is connected well to the...

Page 323: ...cted well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher input sensor JC81 09686A Refer to 3 3 34 1 Finisher Main Motor iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board b Does finisher main tray motor work well i Make sure finisher main tray motor cable is connected well to the m...

Page 324: ...ing iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board c Check if any debris staple is present Please make sure to remove any debris 4 139 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 325: ...686A Refer to 3 3 34 1 Finisher Main Motor iv Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board b Does finisher Main Tray motor work well i Make sure finisher Main Tray motor cable is connected well to the motor connector ii Make sure finisher Main Tray motor cable is connected well to the main board connector iii Replace the finisher Main Tray motor JC81 09679A Refer to...

Page 326: ...4 Troubleshooting iii Replace the gear set JC81 9585A JC81 09586A e Check if any debris is present Please make sure to remove any debris 4 141 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 327: ...ear follow the instructions below a Does finisher stapler input sensor work well i Make sure finisher input sensor cable is connected well to the sensor connector ii Make sure finisher input sensor cable is connected well to the main board connector iii Replace the finisher stapler cartridge JC81 08653A iv Replace the finisher stapler JC81 07376A v Replace the finisher main board JC81 09692A Refer...

Page 328: ...s below 2 Does finisher work well a Make sure finisher interface cable is connected with main board b Replace the finisher main board JC81 09692A Refer to 3 3 34 2 Finisher Board Error Code H2 6A63 Error message Finisher Failure H2 6A63 Check finisher Symptom Finisher stapler cartridge is not installed into stapler or Staples are empty Troubleshooting method 1 Replace the finisher stapler JC81 073...

Page 329: ... c If the pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A Refer to 3 2 5 Pickup_Reverse_Forward roller 4 If the problem persists check the pickup unit1 and feed sensor a Check if the pickup unit1 and feed sensor operate correctly b Check if the pickup unit1 harness is connected to the main board correctly c Check if the connector of the Guide f...

Page 330: ...k if it operates correctly 6 If the problem persists replace the pickup drive unit JC93 00422A or Pickup unit1 JC93 00511A Refer to 3 3 15 Pick up Drive unit Refer to 3 3 24 Pick up Unit and Sensor 4 145 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 331: ...p reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A Refer to 3 2 5 Pickup_Reverse_Forward roller 4 If the problem persists check the pickup unit2 and feed sensor a Check if the pickup unit2 and feed sensor operate correctly b Check if the pickup unit2 harness is connected to the main board correctly c Check if the connector of the Guide feed assembly is ...

Page 332: ...k if it operates correctly 6 If the problem persists replace the pickup drive unit2 JC93 00422A or Pickup unit1 JC93 00512A Refer to 3 3 15 Pick up Drive unit Refer to 3 3 24 Pick up Unit and Sensor 4 147 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 333: ...er to 3 2 2 8 MP Pick up_Reverse_Forward roller 3 If the problem persists check if the MP solenoid operates correctly a Enter SVC mode Execute MP solenoid test Diagnostics Engine Diagnostics Engine Test Routines 101 0271 b If the MP solenoid operation is abnormal check the harness connection of MP unit c If the harness has no defects replace the MP solenoid JC33 00029B 4 If the problem persists ch...

Page 335: ...ert Tray1 correctly 2 If Tray1 is not locked or pulled out without holding the locking lever remove Tray1 3 Check if foreign substance or paper is inside the space between Tray1 2 If so please remove it 4 If the problem persists check that the auto size sensor is connected properly Refer to 3 3 20 Auto Size sensor 5 If the problem persists replace the main board JC92 02452A Copyright 1995 2016 SAM...

Page 336: ...ert Tray2 correctly 2 If Tray2 is not locked or pulled out without holding the locking lever remove Tray2 3 Check if foreign substance or paper is inside the space between Tray1 2 If so please remove it 4 If the problem persists check that the auto size sensor is connected properly Refer to 3 3 20 Auto Size sensor 5 If the problem persists replace the main board JC92 02452A 4 151 Copyright 1995 20...

Page 337: ...t Routines 100 0370 4 If the pick up motor operation is abnormal turn the machine off 5 Remove the rear cover 6 Check if the connection between pickup drive unit1 and main board is secure 7 If the connection is OK replace the pickup drive unit JC93 00442A Refer to 3 3 15 Pick up Drive Unit 8 If the problem persists check the pickup unit1 Refer to 3 3 24 Pick Up Unit and Sensor a Check if the photo...

Page 338: ...t Routines 100 0380 4 If the pick up motor operation is abnormal turn the machine off 5 Remove the rear cover 6 Check if the connection between pickup drive unit2 and main board is secure 7 If the connection is OK replace the pickup drive unit JC93 00442A Refer to 3 3 15 Pick up Drive Unit 8 If the problem persists check the pickup unit2 Refer to 3 3 24 Pick Up Unit and Sensor a Check if the photo...

Page 339: ...1 Load paper in the tray And insert tray 1 2 If paper is loaded but error message has not disappeared check the following a Turn the machine off Open the Side Cover b Remove Pick Up Unit1 Refer to 3 3 24 Pick Up Unit and Sensor c If the photo sensor is contaminated clean it d If the photo sensor is defective replace it 0604 001393 e If the actuator is defective replace it JC66 03199A Copyright 199...

Page 340: ... tray 2 Load paper in the tray and insert the tray 2 2 If paper is loaded but error message has not disappeared check the following a Turn the machine off Open the Side Cover b Remove Pick Up Unit2 Refer to 3 3 24 Pick Up Unit and Sensor c If the photo sensor is contaminated clean it d If the photo sensor is defective replace it 0604 001393 e If the actuator is defective replace it JC66 03199A 4 1...

Page 341: ...bleshooting method 1 Load the paper in the MP tray 2 If paper is loaded but error message has not disappeared check the following Refer to 3 3 22 3 MP unit a If the photo sensor is contaminated clean it b If the photo sensor is defective replace it 0604 001393 c If the actuator is defective replace it JC66 03217A Copyright 1995 2016 SAMSUNG All rights reserved 4 156 ...

Page 342: ...cover Remove the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute feed motor test If the motor operation is normal go to step d b Remove the rear cover Check if the feed motor cable is connected correctly c If the connection is OK replace the feed drive unit JC93 00444A Refer to 3 3 16 Feed Drive unit d If the feed motor operation is normal check the f...

Page 343: ...cover Remove the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute feed motor test If the motor operation is normal go to step d b Remove the rear cover Check if the feed motor cable is connected correctly c If the connection is OK replace the feed drive unit JC93 00444A Refer to 3 3 16 Feed Drive unit d If the feed motor operation is normal check the f...

Page 344: ...n the specified time 1 Open the side cover Remove the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute Regi motor test If the motor operation is normal go to step d b Remove the rear cover Check if the Regi MP motor cable is connected correctly c If the connection is OK replace the Regi MP drive unit JC93 00443A Refer to 3 3 16 Regi MP Drive unit d If ...

Page 345: ...he side cover Remove jammed paper 2 If the problem persists check the following a Check the Regi sensor harness If the harness is normal replace the Regi sensor 0604 001381 Refer to 3 3 27 Registration Unit b Check the sensors in the Side Unit If the harness is normal replace the defective sensor 0604 001393 Refer to 3 3 22 1 Fuser out sensor 3 3 22 2 Duplex sensor and Curl sensor Copyright 1995 2...

Page 346: ...14 The paper has not left from the feed 1 sensor within the specified time 1 Open the side cover Remove jammed paper 2 If the problem persists check the following a Open the side cover Check if the connector is connected correctly b Remove the JOB SEPARATOR Check if the photo sensor is assembled correctly c Check if ACTUATOR EXIT is assembled correctly If the ACTUATOR EXIT JC66 02533A is deformed ...

Page 347: ...ver Remove the jammed paper 2 If the problem persists check the following a Open the side cover Check if the connector is connected properly b Remove the JOB SEPARATOR Check if the photo sensor is assembled correctly c Check if ACTUATOR EXIT is assembled correctly If the ACTUATOR EXIT JC66 02533A is deformed or broken replace it d If the photo sensor 0604 001393 is defective replace it Copyright 1...

Page 348: ...hod M3 2230 There is too much paper in output bin tray M3 2430 There is too much paper in inner tray 1 Remove the paper from output bin tray or inner tray 2 If this error ccurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor 0604 001393 is defective 4 163 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 349: ...g method 1 Turn the machine off 2 Wait until the machine is cool and then turn the machine on 3 If the problem persistss turn the machine off again 4 Remove the rear cover Refer to 3 3 2 Rear Cover 5 Replace the main board JC92 02429A Refer to 3 3 7 Main Board NOTE Insert the MSOK to the new main board 6 Assemble the rear cover Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 4 ...

Page 350: ...ch screen b Select General Setting c Select Date and Time and set the time 2 If the problem persistss check the following a Remove the rear cover Refer to 3 3 2 Rear Cover b Remove the fax holder from the main board c Measure the voltage of the battery If the battery is normal the measured value is over 3V 3 If the battery is normal replace the main board JC92 02429A 4 165 Copyright 1995 2016 SAMS...

Page 351: ...leshooting method 1 Turn the machine off then on 2 If the problem persistss turn the machine off again 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Replace the main board JC92 02429A Refer to 3 3 7 Main Board NOTE Insert the MSOK to the new main board 5 Assemble the rear cover Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 4 166 ...

Page 352: ... Turn off then on Symptom Hard Disk is not installed in the machine Hard Disk is defective Troubleshooting method 1 Check if the HDD is installed correctly a Remove the rear cover Refer to 3 3 2 Rear Cover b Check if the HDD cable is connected correctly 2 If the problem persistss replace the HDD JC59 00035A Refer to 3 3 32 HDD 4 167 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 353: ... then on HDD System Failure S1 2447 Turn off then on HDD System Failure S1 2448 Turn off then on HDD System Failure S1 2449 Turn off then on Symptom HDD partition is full or corrupted Troubleshooting method 1 Enter SVC mode Select System Recovery in Service Function menu Refer to 4 4 6 8 System Recovery 2 Execute hard disk format and firmware re installation Refer to 4 3 Updating Firmware 3 If the...

Page 354: ...partition or memory is full Troubleshooting method NOTE S1 2434 Addresses in Address book User data in User profile S1 2435 Documents in Document box Jobs in Secure job list Fonts Forms S1 2436 System Logs S1 2437 3438 3439 Printing Error No Paper in Tray 1 Enter SVC mode Select Hard Disk Maintenance in Service Function menu Refer to 4 4 6 2 Hard Disk Maintenance 2 Execute hard disk format 3 If th...

Page 355: ...or service PPM data is incorrect Call for service change MSOK MSOK Failure S1 2540 Call for service change MSOK Symptom MSOK is not installed properly MSOK is defective Troubleshooting method 1 Remove the rear cover Refer to 3 3 2 Rear Cover 2 Check if the MSOK is inserted correctly Remove and reinstall it 3 If the problem persists replace the main board JC92 02429A Refer to 3 3 7 Main Board Copyr...

Page 356: ...ain board JC92 02429A 4 Turn the machine on Error Code S1 4111 Error message Video System Failure S1 4111 Turn off then on Symptom The main board can t send the data through the network channel Troubleshooting method 1 Check if the green LED of the network port is on 2 If not unplug and reconnect the network cable 3 If the problem persists replace the main board JC92 02429A Refer to 3 3 7 Main Boa...

Page 357: ...p is defective Troubleshooting method 1 Turn the machine off then on 2 If the problem persistss turn the machine off again 3 Remove and disassemble the OPE unit Refer to 3 3 6 OPE Unit 4 Replace the OPE main board JC92 02436A 5 Assemble the OPE unit 6 Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 4 172 ...

Page 358: ...evice 2 If the FDI device is already installed update the firmware for main board Refer to 4 3 Updating Firmware 3 Remove the rear cover Refer to 3 3 2 Rear Cover 4 Check the connection between FDI device and main board 5 If the FDI device CLX KIT10F is defective replace it 6 If the problem persistss replace the main board JC92 02429A 4 173 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 359: ...sts turn the machine off again 3 Replace the main board JC92 02429A 4 Turn the machine on Error Code S2 3114 Error message Engine System Failure S2 3114 Turn off then on Symptom ACR error has occurred Troubleshooting method 1 Execute ACR calibration manually Machine Setup General Settings Image Management Auto Color Registration 2 Clean the ACR sensor Refer to 3 2 1 1 Cleaning the ACR CTD sensor w...

Page 360: ...over or Side cover is opened Troubleshooting method 1 Close the front cover correctly 2 Check if the cover open sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it Refer to 3 3 30 Side Cover Open Switch 4 175 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 361: ...Open Switch Error Code S2 5111 S2 5112 S2 5120 S2 5131 S2 5132 S2 5133 S2 5135 S2 5136 S2 5161 S2 5164 S2 5210 S2 5240 Error message Failed to adjust the color registration Symptom ACR execution is failed Troubleshooting method 1 Turn the machine off then on 2 If the problem persists check the followings Check if the ACR sensor is contaminated or defective Clean the ACR sensor or replace it Remove...

Page 362: ...ration does not occurred normally turn the machine off 3 Remove the scan glass Refer to 3 3 29 2 Scan glass 4 Check if the home position sensor cable is connected correctly 5 Remove the scan rear cover Check if all cables on scan joint board are connected correctly 6 If the connection is OK replace the scan joint board JC92 02447A Refer to 3 3 29 1 Scanner joint board 4 177 Copyright 1995 2016 SAM...

Page 363: ...ff then on If the problem persists check the following 2 Turn the machine off again 3 Remove the scan rear cover Check if the connector on scan joint board is connected correctly 4 Remove the DADF rear cover Check if the connector on DADF board is connected correctly Refer to 3 3 28 4 DADF main board 5 If the connection is OK replace the DADF board JC92 02446A Copyright 1995 2016 SAMSUNG All right...

Page 364: ...Failure S4 3111 Install fax modem card again Symptom Fax card is not installed properly Fax card is defective Troubleshooting method 1 Remove and reinstall the fax card 2 If the fax card is defective replace it 4 179 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 365: ...leshooting method 1 Remove the rear cover Refer to 3 3 2 Rear Cover 2 Check if the OPE cable is connected to the main board correctly 3 Remove and disassemble the OPE Unit Refer to 3 3 6 OPE Unit 4 Check if the OPE cable is connected to the OPE board correctly 5 If the connection is OK replace the main board JC92 02429A Copyright 1995 2016 SAMSUNG All rights reserved 4 180 ...

Page 366: ...tom Network cable is disconnected Troubleshooting method 1 Check if the green LED of the network port is on 2 If not unplug and reconnect the network cable 3 If the problem persists replace the main board JC92 02429A Refer to 3 3 7 Main Board 4 181 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 367: ...less LAN conflicts with that of other system Check it Symptom Network error IP address conflicts with that of another system Communication error There is no response when checking the ping test Troubleshooting method Change the machine s IP address 1 Select Machine Setup on the touch screen 2 Select Networking Setting 3 Log In 4 Select TCP IP 5 Select the proper item for your machine 6 Select IP S...

Page 368: ... Engine System Failure S7 1110 Turn off then on Symptom 24V power is abnormal Troubleshooting method 1 Check the 24V pin on SMPS board If it is abnormal replace the SMPS board 2 Check the related cable 3 If the SMPS is normal replace the main board Error Code S7 2110 Error message Fuser Failure S7 2110 Turn off then on Symptom Heater control relay is abnormal Troubleshooting method 1 Turn the mach...

Page 369: ...e install the fuser unit then turn the machine on Refer to 3 2 2 Fuser unit 2 Remove the fuser unit After openinging the jam cover check if jammed or wrapped paper is in the fuser unit 3 If the problem persists check the following Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001630 220V 4713 001631 is broken or disconnected b Check if the AC connection of the Halogen lamp is di...

Page 370: ...istor 1404 001453 is broken 4 If the problem persists replace the Fuser unit 110V JC91 01064A 220V JC91 01063A 5 If the problem persists replace the Main board JC92 02429A or FDB board 110V JC44 00210A 220V JC44 00211A SMPS 110V JC44 00093A 220V JC44 00100A 4 185 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 371: ...ck if the operation sound of the pressure control unit occurs b Check if the parts of the pressure control unit are abnormal Check if the shape of the CAM REAR JC66 03299A is broken Check if there are abnormal parts of the pressure control unit c Check if the fuser motor is abnormal via SVC mode Diagnostics Engine Diagnostics Engine Test Routines 109 0140 3 If the problem persists replace the Fuse...

Page 372: ...k if the power voltage is normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After openinging the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001630 220V 4713 001631 is broken or disconnected b Check if the AC connection of the H...

Page 373: ...istor 1404 001453 is broken 5 If the problem persists replace the Fuser unit 110V JC91 01064A 220V JC91 01063A 6 If the problem persists replace the Main board JC92 02429A or FDB board 110V JC44 00210A 220V JC44 00211A SMPS 110V JC44 00093A 220V JC44 00100A Copyright 1995 2016 SAMSUNG All rights reserved 4 188 ...

Page 374: ...ge during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the non contact type thermistor 1404 001453 is broken 5 If the problem persists replace the Fuser unit 110V JC91 01064A 220V JC91 01063A 6 If the problem persists...

Page 375: ...ge during the operation 10 of the rated voltage 3 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001630 220V 4713 001631 is broken or disconnected b Check if the AC connection of the Halogen lamp is disconnected or contaminated c Check if the thermistat 4712 001098 is disconnected d Check if non contact type thermistor 1404 001453 is br...

Page 376: ...eshooting 5 If the problem persists replace the Main board JC92 02429A or FDB board 110V JC44 00210A 220V JC44 00211A SMPS 110V JC44 00093A 220V JC44 00100A 4 191 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 377: ...heck if the power voltage is normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001630 220V 4713 001631 is broken or disconnected b Check if the AC connection of the H...

Page 378: ...istor 1404 001453 is broken 5 If the problem persists replace the Fuser unit 110V JC91 01064A 220V JC91 01063A 6 If the problem persists replace the Main board JC92 02429A or FDB board 110V JC44 00210A 220V JC44 00211A SMPS 110V JC44 00093A 220V JC44 00100A 4 193 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 379: ... Fuser unit 2 Check if the power voltage is normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the follows Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001630 220V 4713 001631 is broken or disconnected b Check if the AC connec...

Page 380: ...stor 1404 001453 is broken 5 If the problem persists replace the Fuser unit 110V JC91 01064A 220V JC91 01063A 6 If the problem persists replace the Main board JC92 02429A or FDB board 110V JC44 00210A 220V JC44 00211A SMPS 110V JC44 00093A 220V JC44 00100A 4 195 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 381: ... Enter SVC mode to check the LSU motor ready signal Diagnostics Engine Diagnostics Engine Test Routines Press 1 2 3 number keys simultaneously When the password dialog box appears enter 1934 and press the OK button ii Select LSU Motor1 Run Ready Diagnostics Engine Diagnostics Engine Test Routines 110 0000 iii Press Start button Check that the status has changed to Executing Low High iv If the stat...

Page 382: ...ain board Check that the LSU motor make a sound after turning the machine on iii If the LSU cable JC39 01688A is defective replace it Check that the LSU motor make a sound after turning the machine on iv If the problem persists replace the LSU JC97 04010A 4 197 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 383: ...lem persists check the following a Turn the machine off and open the side cover Unplug and reconnect the LSU cable Print a demo page to check that the machine operates normally b Turn the machine off and open the side cover Unplug and reconnect the LSU cable on main board Print a demo page to check that the machine operates normally c If the LSU cable JC39 01688A is defective replace it Check that...

Page 384: ...rror occurs continually check the DADF regi sensor 0604 001393 and regi actuator JC66 03148A If their operation is abnormal replace the defective part 3 If the regi sensor is OK check the scan sensor 0604 001393 and scan actuator JC66 03210A If their operation is abnormal replace the defective part 4 Check if the regi clutch operates normally Check if the clutch cable is connected correctly If the...

Page 385: ...ting method 1 Open the DADF cover If there is jammed paper remove it 2 If this error occurs continually check the following a Check if the Regi actuator JC66 03148A operates normally b Check if the Regi sensor cable is connected correctly c If the connection is OK replace the Regi sensor 0604 001393 Copyright 1995 2016 SAMSUNG All rights reserved 4 200 ...

Page 386: ...ting method 1 Open the DADF cover If there is jammed paper remove it 2 If this error occurs continually check the following a Check if the scan actuator JC66 03210A operates normally b Check if the scan sensor cable is connected correctly c If the connection is OK replace the scan sensor 0604 001393 4 201 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 387: ...t Troubleshooting method 1 Open the DADF cover If there is jammed paper remove it 2 If this error occurs continually check the following a Check if the exit actuator JC66 03184A operates normally b Check if the exit sensor cable is connected correctly c If the connection is OK replace the exit sensor 0604 001393 Copyright 1995 2016 SAMSUNG All rights reserved 4 202 ...

Page 388: ...he DADF cover properly 2 If this error occurs continually Check the following a Check the DADF cover open sensor 0604 001393 and its harness If there is a defective part replace it b If both of them are normal check the Cover Open Rib If it is broken replace the Cover Open JC63 03273A 4 203 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 389: ...sfully troubleshoot print quality problems as many variables as possible must be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer Samsung A S chart A3 Copyright 1995 2016 SAMSU...

Page 390: ... Map image For checking fine line reproduction G Color patches For checking color reproduction and uniformity H Gradation pattern For checking tone reproduction of 7 colors C M Y K R G B 10 100 I Color Mono text For checking the reproduction of color mono text J Multilingual Feature For checking the reproduction of small text K White Gap pattern For checking color to color color to mono white gap ...

Page 391: ... P P a a r r t ts s L L i if fe e 1 1 C C h h e e c c k k O O P P E E L L E E D D 2 2 P P r r i in n t t R R e e p p o o r r t t 3 3 P P r r i in n t t T T e e s s t t P P a a g g e e A A s s s s u u m m e e D D e e f fe e c c t t T T y y p p e e C C a a u u s s e e s s T T e e s s t t a a c c a a u u s s e e P P r r i in n t t T T e e s s t t P P a a g g e e C C l le e a a r r V V e e r r i if fi...

Page 392: ...1 2 ITB belt is contaminated ITB cleaning is poor ITB Cleaning Blade is partially broken Check if ITB belt is contaminated or not If there are some problems replace the ITB Cleaner Refer to 3 2 2 3 3 Scanner unit is contaminated Scan glass contamination Mirror contamination CCD sensor contamination Wipe the contaminated part surface with a soft cloth Refer to 3 3 29 4 CAUTION Fragile parts 4 207 C...

Page 393: ... empty partially Pull out a foreign substance Make the hook shape sheet Transparency sheet is recommended Put the hook into the gap between DR and Blade Pull out a foreign substance 2 The Carrier of Developer unit is insufficient Replace the Developer Unit Check the toner remain Check the toner layer on Roller Magnetic of Developer Unit is uniform or not Refer to 3 3 2 2 Copyright 1995 2016 SAMSUN...

Page 394: ...Action 3 The path of laser beam is blocked Foreign substance is on the LSU window Clean the LSU window Refer to 3 2 1 2 4 OPC is scratched Replace the Drum Unit Refer to 3 2 2 1 4 209 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 395: ... of the charge roller CR is contaminated CR is scratched Wipe the surface of contaminated part with a soft cloth and alcohol Replace the Drum unit Refer to 3 3 2 1 2 Horizontal periodic black band CR 37 7mm CR is inferior in quality Replace the Drum Unit Refer to 3 3 2 1 3 OPC is damaged Replace the Drum Unit Refer to 3 3 2 1 Copyright 1995 2016 SAMSUNG All rights reserved 4 210 ...

Page 396: ... time OPC is damaged by high voltage in a short time As some time passes most of this trouble will disappear If not replace the Drum Unit Refer to 3 3 2 1 2 Horizontal periodic light dark band Roller magnetic 31 4mm Roller magnetic is inferior in quality V groove of Roller magnetic surface is not uniform Replace the Developer Unit Refer to 3 2 2 2 4 211 Copyright 1995 2016 SAMSUNG All rights reser...

Page 397: ...lly HVPS is damaged or broken Replace HVPS board Refer to 3 3 3 3 Toner is over supplied TC sensor operates abnormally Replace Toner cartridge Refer to 3 2 2 2 4 Voltage of OPC is abnormally low T1 Voltage is abnormally high Check the T1 connection in HVPS Check if T1 roller spring in ITB is connected correctly Replace HVPS board Refer to 3 3 3 Copyright 1995 2016 SAMSUNG All rights reserved 4 212...

Page 398: ...rred image section 3 Toner is empty Toner is abnormally supplied Check if the toner is remained efficiently If not Replace Toner cartridge Refer to 3 2 2 2 Check if the Toner supply shutter is opened 4 Output voltage of HVPS is abnormally low Color density becomes low Replace HVPS board Refer to 3 3 3 5 TC down and Toner spills Replace developer unit Refer to 3 2 2 2 6 Toner spills by Eraser Check...

Page 399: ...2 transfer voltage is low Turn up the T2 transfer voltage Refer to 4 4 6 9 3 Connection between HVPS and THV is incorrect Check if the connection between T2 high voltage terminal and HVPS THV terminal is correct Check if the connection of HVPS and ITB is correct If not replace HVPS or ITB 4 HVPS operates abnormally Replace HVPS Refer to 3 3 3 Copyright 1995 2016 SAMSUNG All rights reserved 4 214 ...

Page 400: ... the ACR sensor Refer to 3 2 1 1 3 Circumstances is changed To recognize the eviroment chage execute ACR after a certain amount of time Refer to 4 4 5 6 4 Check if the skew is occurs at the cassette or feeding rollers Adjust the skew manually Refer to 4 7 5 Belt surface is contaminated Remove the ITB If the surface of the belt is contaminated clean it with soft cloth 4 215 Copyright 1995 2016 SAMS...

Page 401: ...gears Grease the gears Developer unit gears Drum unit gears Main drive unit gears If the problem persists replace the abnormal units Developer unit Drum unit Main drive unit 2 Under 1 mm periodic jitter or horizontal bands has occurred Check if the LSU is assembled correctly If not remove and tighten the screws Refer to 3 3 5 If the problem persists replace LSU Refer to 3 3 5 Copyright 1995 2016 S...

Page 402: ...te The cassette guide is not set properly Reinstall the cassette properly 2 The surface of pick up reverse forward roller is contaminated or worn out Clean or replace the contaminated roller Refer to 3 2 2 7 3 If the skewed image occurs for copy job check the DADF installation Reinstall the DADF unit Adjust DADF skew Refer to 4 8 4 217 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 403: ...er connection 2 All connectors on HVPS board are connected correctly Reconnect 3 Check if the related parts are broken Replace the HVPS board or Main board or LSU 4 Check if the connection between scan joint board and main board is OK Reconnect the harness If the connection is OK replace the main board Copyright 1995 2016 SAMSUNG All rights reserved 4 218 ...

Page 404: ...e roller is scratched Replace the fuser unit 4 Check if the temperature control system has problems Thermistor is broken or operates abnormally Halogen lamp is broken or operates abnormally Check the Non contact thermistor sensor Check the Halogen lamp Refer to 4 5 7 U1 2113 If you find some problems replace the broken parts or Fuser unit 5 Check if the pressure control system operates properly Ch...

Page 405: ... If the problem persists replace ITB unit Refer to 3 2 2 6 3 ITB Unit Is the transfer belt cleaning blade in proper contact with the transfer belt Yes Take off the transfer belt and check if the transfer belt cleaning blade pressure spring and the pressure hook are installed properly Refer to 3 2 2 6 4 Are the fuser belt and pressure roller dirty Yes Clean the fuser belt and pressure roller 5 Fuse...

Page 406: ... There are 3 skew holes for YMC color Insert the screw driver and adjust CW CCW referred to adjustment amount i The standard value for skew is 200 If the skew data in ACR report the skew adjustment is unnecessary ii Adjustment method Skew Data 200 Rotate the driver in a counterclockwise direction ex Skew Data is 192 200 192 8 Click CCW rotation Skew Data 200 No need to adjustment Skew Data 200 Rot...

Page 407: ...he ACR after the skew adjustment b Print the ACR Report c Check the Y M C skew error d If the value for YMC is in 200 7 complete the skew adjustment NOTE If value can not meet the target repeat the step1 3 Copyright 1995 2016 SAMSUNG All rights reserved 4 222 ...

Page 408: ...the skew image is like a below sample adjust the hinge unit upward 1 scale 0 9 mm skew adjustment b If the skew image is like a below sample adjust the hinge unit down 1 scale 0 9 mm skew adjustment 3 Detach the DADF sponge after adjusting the skew Place the DADF sponge on platen glass And then close the DADF unit to stick the sponge 4 223 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 409: ...ot pick up the paper 4 242 16 Exit DADF Jam 4 243 17 Paper source setting problem in Visio program 4 244 18 Acoustic noise in Fuser unit 4 246 19 SMPS output voltage drop error 4 247 20 HDD makes a loud noise 4 248 21 Machine can not feed the paper 4 249 22 Networking is not working 4 251 23 LCD is blinking when turning on the power 4 252 24 Device does not perform initial setup 4 253 25 TC Calibr...

Page 410: ...curs or copying must be performed from the platen 4 264 36 The ADF does not recognize a piece of paper 4 265 37 Blur occurs on Color printout 4 266 38 toner cartridge is not installed error occurs 4 267 39 The soft keyboard window doesn t display in ACR 4 268 4 225 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 411: ...DADF unit is lifted to access the platen glass the unit should remain at a 50 angle 10 DADF unit does not remain open as expected Troubleshooting 1 Remove the DADF connector cover 2 Remove the connector and 1 screw 3 Lift up and remove the DADF unit 4 Remove 4 screws from the each hinge unit And then replace the hinge unit with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 226 ...

Page 412: ...4 Troubleshooting 5 Reassemble the DADF unit again Part Code Information Part Code Description JC97 03995A DADF HINGE L JC97 03996A DADF HINGE R 4 227 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 413: ...ing job pausing process job status is wrong Troubleshooting 1 During job pausing process keep valid state of pause process a Pausing Paused b If user press cancel paused canceling canceled c If user press continue paused resuming progressing Copyright 1995 2016 SAMSUNG All rights reserved 4 228 ...

Page 414: ...ck the cartridge fixing hook If there are some problems of hook replace cartridge cap or cartridge 2 CRUM harness problem of the toner cartridge Check if CRUM harness of the toner cartridge is connected correctly Check if modular jack of the toner cartridge is broken or assembled abnormally If the modular jack harness is defective replace it with new one If the modular jack is entered to the toner...

Page 415: ...of the modular jack pin or the main board interface connector etc replace the PBA with new one like No 4 6 Bad connection between the main board and the CRUM Joint PBA Check the connection between the main board and the CRUM Joint PBA If the connection is bad replace the harness or the CRUM Joint PBA or main board Copyright 1995 2016 SAMSUNG All rights reserved 4 230 ...

Page 416: ...lled on customer PC please update Easy Printer Manager to the latest version from Download Center of Samsung web site 2 Launch Easy Printer Manager and check whether Enable Scan from Device Panel is checked in the Scan to PC Settings menu 3 Even though Enable Scan from Device Panel is checked but still Login Failure is occurred please check SNMP communication between PC and MFP has been blocked or...

Page 417: ...mptom Numeric key pad operation is abnormal Cause The burr direction of the ground OPE is wrong There is a tendency that the burr pushes the touch screen panel Troubleshooting Replace the Ground OPE Copyright 1995 2016 SAMSUNG All rights reserved 4 232 ...

Page 418: ... and enter the password 1934 2 Execute the fuser motor test Service Mode Diagnostics Engine Diagnostics Engine Test Routines Fuser Motor Forward 3 Remove the fuser unit And execute the fuser motor test again 4 If the machine still makes noise replace the DRIVE FUSER EXIT Assy Model Part Code CLX 9201 9251 9301 Series JC93 00441A SCX 8123 8128 Series JC93 00449A 5 If not replace the fuser unit 4 23...

Page 419: ... during multi feeding This also stabilizes paper path NOTE The friction pad is also replaced when the Guide Pickup is replaced Replacement Procedure 1 Open the Cover Open Assembly 2 Remove the DADF separation pad then replace it with new one 3 Remove the Guide Pickup by pressing the side as shown below 4 Assemble the new Guide Pickup 5 Update the firmware as the latest version Copyright 1995 2016 ...

Page 420: ...24V on off signal pin is 0V Main board and signal is normal b The voltage at signal pin is 4 5 3V Main board and signal is abnormal 3 If Main board and signal is normal and all 24V output channels are nearly 0V check other parts i e Fuser motor scanner harness etc driven by 24V voltage before replacing the SMPS 4 If Main board and signal is normal and just one or two or three 24V output channels a...

Page 421: ...of scanning completion Cause User press stop key during scanning During job pausing process scanning is completed Troubleshooting 1 During job pausing process lock the state check whether scanning or printing is completed Copyright 1995 2016 SAMSUNG All rights reserved 4 236 ...

Page 422: ...message of the side cover displays on LCD Cause The spring plate of the side cover open sensor is deformed by the deformation of the stopper of the side cover Troubleshooting 1 Replace the side cover open sensor Assy or deform the spring plate to normal shape 4 237 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 423: ...hine b While pressing the number 0 on numeric keys turn the machine on Wait until calibration screen appears c Press centre of mark following order 1 5 Use your finger Perform 2 times d If there is no problem Complete will appear on LCD and reboot the machine When making a mistake start again from the step 1 2 Check the touch screen panel flat cable connection on UI PBA 3 If the connection is OK r...

Page 424: ... Set UI indicates ACR fail message Cause The brokenness of reflection mirror Troubleshooting 1 Check the assembly condition inside of LSU 2 If the reflection mirror is deviated replace the LSU 4 239 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 425: ... noise like a siren from LSU motor in printing mode Cause LSU motor defect Troubleshooting 1 Enter the service mode and execute the LSU motor test 2 If the LSU motor run sound is loud replace the LSU 3 If not check the other unit Copyright 1995 2016 SAMSUNG All rights reserved 4 240 ...

Page 426: ...not print anything IE 9 or later version Cause In protected mode the RegOpenCurrentUser function with write authority returns error or access denied Can not write on the HKEY_CURRENT_USER registry Troubleshooting 1 Download the latest driver and install it 4 241 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 427: ...ness connection on the main board Connector defect of the main board Troubleshooting 1 Check the harness connection If the harness is not connected correctly reconnect it 2 Check the connector 26 27 on main board If the connector has some problem of soldering replace the main board Copyright 1995 2016 SAMSUNG All rights reserved 4 242 ...

Page 428: ... no jam Cause Exit actuator is not returned Low resetting force of exit actuator spring Troubleshooting 1 Remove the DADF rear cover DADF front cover DADF cover open Assy Stacker Refer to the disassembly chapter in service manual 2 Replace the exit actuator spring 4 243 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 429: ...aper source is not affected though the paper source of print driver is changed to Tray1 Tray2 etc Cause Visio program set the source in application setting Application setting is have more priority than print driver setting Another Vendor is same behavior Copyright 1995 2016 SAMSUNG All rights reserved 4 244 ...

Page 430: ...eshooting Troubleshooting 1 Click the Page setup in file menu in Visio application 2 Click the Setup button 3 Change the Paper source which you want to use 4 245 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 431: ...noise in Fuser unit Symptom Acoustic noise from fuser assembly in early stage of printing Cause Fuser belt edges is damaged Troubleshooting 1 Replace the fuser unit with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 246 ...

Page 432: ... 0V Main board and signal is normal b The voltage at signal pin is 4 5 3V Main board and signal is abnormal 3 If Main board and signal is normal and all 24V output channels are nearly 0V check other parts i e Fuser motor scanner harness etc driven by 24V voltage before replacing the SMPS 4 If Main board and signal is normal and just one or two or three 24V output channels are nearly 0V inspect som...

Page 433: ...g 20 HDD makes a loud noise Symptom The Hard Disk Drive makes a loud noise when working Cause HDD itself has defects Troubleshooting 1 Replace the HDD with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 248 ...

Page 434: ...Open the side cover and push the cover switch with paper forcibly b Enter the service mode Press the 1 2 3 keys simultaneously and enter the password 1934 c Select the menu below EDC Mode Diagnostics Engine Diagnostics Engine Test Routine Feed motor on off Check the two feed rollers operating status d If the feed rollers can not rotate open the rear cover and check the motor and gears 4 249 Copyri...

Page 435: ...4 Troubleshooting 2 Check the connection between the main board CN27 and feed motor 3 If the problem persists replace the main board Copyright 1995 2016 SAMSUNG All rights reserved 4 250 ...

Page 436: ... Do a ping test after connecting the network line to the SET If it is okay check the network configuration which may set wrong by some users without notice 3 If the result of the ping test is not good then open the rear cover and see the main board if there are some visible defects on the network related components such as connector CN16 capacitor C192 and any other components nearby Surge voltage...

Page 437: ...hen turning on the power Symptom LCD is blinking when turning on the power Cause OPE board defect Troubleshooting 1 Check assembling the LCD harness 2 Replace the OPE board with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 252 ...

Page 438: ...booting Firmware version with problem UI V5 08 10 04_20120605 19 or earlier Main F W V11 11 06 02 06 29 2012 or earlier Cause S W defect Troubleshooting 1 Turn off the device 2 Open side cover 3 Turn on the device as Power Key of UI is pressed 4 Complete System Recovery HDD format and reboot the device 4 253 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 439: ...bleshooting 1 Download the PRN file from TSP site http tsp samsung com Knowledge Technical Resource Troubleshooting Guide TG 12070009 2 Send the PRN file to the device ipsend Ipsend IP_Address CLEAR_TC_CAL_ERROR prn Usblist2 Usblist2 CLEAR_TC_CAL_ERROR prn 3 Wait about 10 seconds after sending PRN file Perform Power Off and On Copyright 1995 2016 SAMSUNG All rights reserved 4 254 ...

Page 440: ...1 Loosen the 4 screws of the left hinge then loosen the 4 screws of the right side Adjust the DADF 2 Perform a copy job from the DADF and see if image distortion occurs Repeat steps 1 and 2 if there is distortion 3 If image distortion is removed then tighten the hinges screws 4 255 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 441: ...fore date and time setting 1 If you select Chinese French Finnish or Danish as the language from Initial Settings you have to change the Time Zone to GMT UK before date and time setting 2 Click Timezone during the Device Date Time step of Initial Setting NOTE Date and time setting should be done after timezone settings 3 Select GMT UK 4 Set date and time NOTE If you have already done initial setti...

Page 442: ...gure out the type of fault 3 Switch the organic photo conductor drum OPC with another OPC of another color If this resolves the problem replace the OPC only 4 Check the gear of the main drive is changed damaged or if there is an alien substance If the gear is changed damaged then replace the main drive If an alien substance is found then remove it 5 Replace the imaging unit that causes the problem...

Page 443: ...odule with vernier calipers and make it the same and lock it c Make difference of left right smaller than 0 5mm It is OK if difference is smaller than 1mm after locking the screw HR needs to be checked CAUTION 4 screws 2 front pulleys 2 rear pulleys need to be tightly locked Need to be locked with 7kgf cm torque If it is too strong then pulley can be broken if it is too weak it can be unlocked If ...

Page 444: ...m 706 Error Paper Jam occurs while using Polaris inner finisher Troubleshooting 1 Refer to the guide from the TSP site http tsp samsung com Knowledge Technical Resource Troubleshooting Guide TG 13020002 4 259 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 445: ...tion Succeed or Failed for ACR 1152 Registration cannot be adjusted by ACR a Check if Skew data of ACR Report is changed b Check if OPC surface of Y M C is OK Check if it is scratched or torn c Print and check separated Y M C color and see if it is OK d Find Succeeded or Failed for ACR from ACR report If the value is 1152 like the above report ACR cannot be done LSU need to be replaced Succeeded o...

Page 446: ...Routines Toner Dispense Motor On Off 111 0000 Y 111 0010 M 111 0020 C 111 0030 K Check if toner supply is blocked Check if toner seal is removed Check if the transfer roller is installed properly Print the ACR report Check the ACR is succeeded Succeeded or Failed for ACR ACR Result 0 Success 256 LED calibration failed which is performed before ACR for pattern sensing ACR sensor is contaminated or ...

Page 447: ...a paper jam Troubleshooting 1 Open DADF Cover 2 Rotate Registration ROLLER IDLE by hand At this time which is close to screw does not rotate smoothly and rotates smoothly 3 If roller does not rotate smoothly loosen screw until roller does rotate smoothly 4 When loosening screw still does not allow roller to rotate well remove DADF cover and scrape away contact point with a knife until roller rotat...

Page 448: ...n print Troubleshooting 1 Remove the developer unit Refer to 3 2 2 2 Developer Unit 2 Disassemble the developer unit cover pay attention not to destroy lock Empty developer out on clean paper 3 Remove lumps with the Jig from mag roller 4 Pay attention clean the circled area where oil can cause build up in the Fuser 4 263 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 449: ... has HDD S3 3211 error occurs and copy must be performed using the platen Polaris Monochrome Model copy must be performed using the platen Cause DADF power cable fails Troubleshooting 1 Reassemble the DADF power cable and if it does not solve the problem replace the cable JC39 01867A 2 Adjust harness and make it fixed with cable tie Copyright 1995 2016 SAMSUNG All rights reserved 4 264 ...

Page 450: ...riginal document does not feed when loaded on the ADF Scan is started from platen glass Troubleshooting 1 Open the DADF cover open 2 Pull the DADF pick up Assy to the front 3 Remove the old STOPPER 4 Assemble the new STOPPER 4 265 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 451: ...per Side Paper Direction 4 Raise value for T2 PWM and see if blur problem is resolved 5 When the problem persists after changing the T2 Control Mode values change the T1 Control Mode values 6 Decrease the value for each color and see whether the symptom disappears In this case 4 was applied and solved the blur 7 As there can be variation for each device change T1 T2 and observe the results Copyrig...

Page 452: ...agenta toner cartridge is not installed Install it C1 4411 Cyan toner cartridge is not installed Install it Cause Toner does not fit in the device as the size of the toner container is too small Troubleshooting 1 Change the parts below Toner Catridge Latch Black JC96 08350A Toner Catridge Latch Cyan JC96 08349A Toner Catridge Latch Magenta JC96 08347A Toner Catridge Latch Yellow JC96 08348A 4 267 ...

Page 453: ... soft keyboard when logging on to the service mode c Click the Editbox of ACR d Confirm Keyboard 2 Root Cause a The Keyboard type of ACR editbox is set up in the wrong way b There is no default settings value of the Keyboard 3 Resolution a Setting the defined keyboard value i Before ii After 4 Self solution a Click editbox when logging in Copyright 1995 2016 SAMSUNG All rights reserved 4 268 ...

Page 455: ... o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Æ Æ Á Á Æ Æ Á Á Æ Æ...

Page 456: ... o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Á Áo o Á Áo o Á Áo o Á Áo o Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ...

Page 457: ...o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á Æ Æ Á Á o o ...

Page 458: ...P TO R PHOTO INTERRUP TO R 1 2 3 4 5 2 4V 2 4V P WM_WLE D_CT L DGND DGND CN4 WLED CTL 1 2 3 4 5 24 V 24 V PWM_WLED_ CTL DGND DGND CN1 WLED CTL CN 3 LED 1 2 1 2 CN 2 LED 1 2 1 2 CN7 PAPER SIZE SENSOR 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 5V DGND NSENS _P _LENGTH 1 5V DGND NSENS _P _LENGTH 2 5V DGND NSENS _P _WIDTH1 5V DGND NSENS _P _WIDTH2 5V DGND NSENS _P _WIDTH3 3 2 1 PHOTO INTERRUPTER 3 2 1 PHOTO ...

Page 459: ...ID SENSOR 17p 18 Main PBA Main Drive Unit JC39 01635A HARNESS OPC BLDC 40p 19 Main PBA Main Drive Unit JC39 01636A HARNESS OPC SENSOR 12p 20 Main PBA Main Drive Unit JC39 01637A HARNESS 24p 21 Main PBA PBA ERASER JC39 01658A HARNESS OPC CRUM 22 Main PBA Regi Unit JC39 01659A HARNESS REGI LINK 3p 23 Main PBA Waste Toner Container JC39 01660A HARNESS WTB 20p 24 Main PBA Toner Cartridge JC39 01664A H...

Page 460: ... TYPE5 2p 52 WLED CTL PBA WLED AL FRONT JC39 01697A HARNESS WLED AL FRONT 2p 53 DADF PBA DADF BLDC Motor JC39 01621A HARNESS BLDC_ICLESS 9p 54 DADF PBA DADF Exit Idle Sensor JC39 01622A HARNESS EXIT IDLE SENSOR 3p 55 DADF PBA DADF Exit Sensor JC39 01623A HARNESS 3p 56 DADF PBA DADF Paper Drive Sensor JC39 01624A HARNESS PAPER DRIVE SENSOR 9p 3p 57 DADF PBA Paper Size Sensor JC39 01625A HARNESS PAP...

Page 461: ...d DVM Checking the fuser lamp Checking the SMPS fuse Service Spring hook When disassembling the spring Service Small vacuum To remove the toner and contamination inside of the machine Service Driver To tighten screws To remove the hinge of the cover Service Tweezers To unplug the pin connector of the fuser unit To remove the E ring Service Soft cloth To clean the rollers To clean the frame and sca...

Page 462: ...l Image Use Remark Test Chart A4 image A3 image Skew To check the image quality Service Spare Kit Screw E Ring To fix the unit or parts Service Clamp To form the harness Service 6 2 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 463: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 464: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 465: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 466: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 467: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 468: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format 6 8 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 469: ...ocuments to the DADF while it is in use 13 Is it possible to disable ACR 14 Can you install a 3rd party HDD drive to these machines 15 For Polaris Mono Models HDD is not a default option Are storage related functions not supported What features are not supported 16 When copying can mono print be set as default color mode 17 Compared to HP oblique lines thin lines and gray did not show properly Is ...

Page 470: ...wer Polaris warm up time and booting time are as below Warm up Sleep To Ready Polaris Color 25 sec Mono 25 sec Booting Time Power on to Ready Polaris Color 34 sec Mono 25 sec NOTE Reference The Detail Specification Sheet Question No 2 Why is an ozone filter present in SCX 8128 Series Mono and not in CLX 9301 Series Color Answer Corona charging method is non contact type which emits ions generated ...

Page 471: ...area so it is shorter narrower Percentage of A3 users below 2 It is able to feed A3 format from tray2 by default Canon C2020 uses same method Reference Question No 5 What is AMPV of CLX 9301 Series and SCX 8128 Series Answer Recommended AMPV is as follows Reference Service Manual 2 2 1 General Specification Question No 6 Why is wireless connectivity not supported on Polaris models Answer Stats sho...

Page 472: ...top box 12 3 W TV 1 3 W Internet Modem 6 W Stand Air conditioner 5 8 W Heater 5 8 W Audio Speaker 5 6 W Home Theater 5 1 W Video 4 9 W Computer 2 6 W General Printers 2 2 W It is useful to say that our product is highly efficient in electricity consumption comparing to competitors but it is better to point out just how good it is compared to other electric products so they can compare it to other ...

Page 473: ...and Mono uses 6 BLI Patterns Minimum baseline for lifecycle is defined such as test conditions set count imaging unit count etc In Korea this Spec is inspected by a third party Korea Customer Agency conducts its own tests and if it does not meet the Spec it requests the company to rectify the spec In Toner Save Mode it is saved up to approximately 20 and text only mode may be used by printing afte...

Page 474: ...printable sheet count seems lower than that of competitors Is there a baseline for Toner Cartridge lifecycle Reference BLI Color 5 Pattern BLI Mono 6 Pattern Question No 12 What can happen if I add documents to the DADF while it is in use Answer It may cause skew or jams to DADF Reference 6 14 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 475: ... Software Specification Service Guide Question No 16 When copying can mono print be set as default color mode It needs to be fixed even after power On Off Answer Default settings may be modified in Machine Setup Alternatively Short Cut feature may be used to create custom default setting User Authorities must be configured through Job Account to prevent them from changing settings It may be change...

Page 476: ...supported either SRA3 Supplementary Raw Type A3 Reference Service Manual 2 2 7 Paper Handling Specification Polaris Specification Ledger A3 Letter Legal Oficio Folio A3 A4 JIS B5 ISO B5 Executive A5 Statement Custom Question No 19 Information on CRU FRU and PM Parts life cycle Answer CLX 9201 9251 9301 series SCX 8123 8128 series Reference Service Manual 2 2 8 Consumables 6 16 Copyright 1995 2016 ...

Page 477: ...of machine s malfunction On the other hand because Toner Cartridge has Hard Stop mode to protect engine from error It is not allowed that User removes the Hard Stop mode of Toner Cartridge Reference Question No 24 Will you receive a warning when a consumable or service item is nearing it s life expectancy Answer Toner Cartridge brings pre warning up based on the life information of its memory and ...

Page 478: ...nd HDD Spooling because that function need huge data memory But general function that Scan to E mail SMB FTP is supported by using RAM In case of FAX it uses 4 MB flash memory without HDD 4 MB is enough because 80 sheets FAXs is 1 MB as ITU T No 1 Chart standard Therefore the target customer is 1 The customer who must save and scan the job log government or security concerning company 2 The custom...

Page 479: ... firmware mode for Polaris Color only You can go into force firmware mode by turning on the machine while opening the front door and right door and pushing the power button Reference Question No 35 Does Polaris mono ship with the HDD SATA and power cables or will the connections come with the optional HDD Answer The SATA cable and power cable are shipped with the optional HDD package So you should...

Page 480: ...escription is added Ch 2 14 3 21 12 Jun 2014 P 2 18 Banner support in MP tray is deleted Ch 2 2 7 3 22 25 Jul 2014 P 6 21 Document Revision List is added 3 23 12 Aug 2014 P 2 86 HVPS output input voltage is added 3 24 04 Sep 2014 P 2 23 Card reader cover code is changed CLX CRH002 JC95 01800A 3 25 11 May 2015 P 5 5 Harness table is added 3 26 27 Oct 2015 P 2 21 Modify supplies table Add conditions...

Page 481: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2016 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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