Ricoh D0C8, Service Manual

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SC8xx: Overall System
D0CA/D0C9/D0C8/D0CB 6-108 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC875-01 D Bulk Data Erase Error (HDD erasure) (hddchack –i error)
SC875-02 D Bulk Data Erase Error (HDD erasure) (Data deletion failure)
An error was detected before HDD/data erasure starts. (Failed to erase
data/failed to logically format HDD)
•
HDD logical formatting failed.
•
The modules failed to erase data.
1.
Cycle the main power OFF and ON.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC876-00 D
Log Data Error
An error was detected in the handling of the log data at power on or during
machine operation.
• Damaged log data file.
• Log encryption is enabled but encryption module is not installed.
• Inconsistency of encryption key between NVRAM and HDD.
• Software bug.
Try the SC876-01 to -99 solutions listed below. If it is not solved, do the
following steps (for when only an HDD is replaced):
1.
Disconnect the HDD and turn ON the main power.
2.
Execute SP5-801-019.
3.
Turn OFF the main power.
4.
Connect the HDD and turn ON the main power.
5.
Execute SP5-832-004.
6.
Turn OFF the main power.
The following step is to configure the logging/encryption setting again.
7.
Turn ON the main power.
8.
Set SP9-730-002 through -004 to 1.
9.
Cycle the main power OFF and ON.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC876-01 D Log Data Error 1
An error was detected in the handling of the log data at power on or during
machine operation.
Damaged log data file
1.
Initialize the HDD (SP5-832-004).