Ricoh D0C8, Service Manual

Page: 1503 / 1647

Error Codes
D0CK 28 SM
Code Meaning Suggested Cause/Action
because of an abnormal handshake in
the V.34 control channel
•
If the same error occurs frequently, replace the
FCU (PCB2).
•
Defective remote terminal.
6-99 V.21 signal not stopped within 6 s
•
Replace the FCU (PCB2).
9-30 HDD write error
•
Check the connection of the HDD.
•
If the problem persists, replace the HDD and/or
harness.
9-31 HDD control error
9-32 HDD read error
9-33 HDD fatal error
13-
17
SIP user name registration error
•
Double registration of the SIP user name.
•
Capacity for user-name registration in the SIP
server is not sufficient.
13-
18
SIP server access error
•
Incorrect initial setting for the SIP server.
•
Defective SIP server.
13-
24
SIP authentication error
•
Registered password in the device does not
match the password in the SIP server.
13-
25
Network I/F setting error
•
IPV4 is not active in the active protocol setting.
•
IP address of the device is not registered.
13-
26
Network I/F setting error at power on
•
Active protocol setting does not match the I/F
setting for SIP server.
•
IP address of the device is not registered.
13-
27
IP address setting error
•
IP address of the device is not registered.
14-
00
SMTP Send Error
•
Error occurred during sending to the SMTP
server. Occurs for any error other than 14-01 to
16. For example, the mail address of the
system administrator is not registered.
14-
01
SMTP Connection Failed
•
Failed to connect to the SMTP server (timeout)
because the server could not be found.
•
The PC is not ready to transfer files.
•
SMTP server not functioning correctly.
•
The DNS IP address is not registered.
•
Network not operating correctly.
•
Destination folder selection not correct.
14-
02
No Service by SMTP Service (421)
•
SMTP server operating incorrectly, or the
destination for direct SMTP sending is not
correct.
•
Contact the system administrator and check