Ricoh D0C8, Service Manual

Page: 1516 / 1647

IFAX Troubleshooting
SM 41 D0CK
3.3 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of the network is
causing the problem.
Communication
Route
Item Action [Remarks]
General LAN 1. Connection with the
LAN
•
Check that the LAN cable is connected to the
machine.
•
Check that the LEDs on the hub are lit.
2. LAN activity Check that other devices connected to the LAN
can communicate through the LAN.
Between IFAX and
PC
1. Network settings on
the PC
•
Check the network settings on the PC.
[Is the IP address registered in the TCP/IP
properties in the network setup correct?
Check the IP address with the administrator of the
network.]
2. Check that PC can
connect with the
machine
•
Use the "ping" command on the PC to contact
the machine.
[At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.]
3. LAN settings in the
machine
•
Check the LAN parameters
•
Check if there is an IP address conflict with
other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
Between machine
and e-mail server
1. LAN settings in the
machine
•
Check the LAN parameters
•
Check if there is an IP address conflict with
other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
2. E-mail account on
the server
•
Make sure that the machine can log into the e-
mail server.
•
Check that the account and password stored
in the server are the same as in the machine.
[Ask the administrator to check.]