![background image](http://html.mh-extra.com/html/quantum/superloader-3a-series/superloader-3a-series_user-manual_770658084.webp)
Chapter 5 Troubleshooting
Autoloader Troubleshooting
Quantum SuperLoader 3A Series User’s Guide
70
D2–D4
Position Sensor Bad
• Check the
Task ID
in the
Hard Error
log to determine if
the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Try a different magazine, if possible.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
D5–DE
Cartridge flags located on the
magazine may be bad or the
sensor to detect the flags may
have a problem.
• Check the
Task ID
in the
Hard Error
log to determine if
the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Try a different magazine, if possible.
• Make sure that the sensor is not blocked by debris.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support
DF
Jammed Cartridge
• Check the
Task ID
in the
Hard Error
log to determine if
the problem is the right or the left magazine.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support
Error
Description
Suggested Actions