Chapter 5 Troubleshooting
Autoloader Troubleshooting
Quantum SuperLoader 3A Series User’s Guide
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Autoloader Troubleshooting
Whenever any system or application actions occur, the autoloader
generates logs recording the action. You can use some of these logs to
troubleshoot errors. Errors are problems that occur while operating the
autoloader and prevent the autoloader from completing a specific action
When an error occurs, one of the following can happen:
• No error message displays, but the autoloader fails to complete the
requested action.
• The screen displays the error message and the
Hard Log
records non-
recoverable errors.
Autoloader Logs
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While there are other types of logs, only use the
Hard Log
to troubleshoot
errors. This log helps determine the type of error, time of occurrence, and
parts of the autoloader affected.
The autoloader generates the following logs, all with the same basic
format:
Soft Logs
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The
Soft Log
records the autoloader's history during different conditions.
It is similar to the
Hard Log
but may have been overwritten by a recovery
action.
Update Logs
5
The
Update Log
records firmware changes and upgrades in the
autoloader. It
also records information when hardware is updated or
changed.
Note:
To troubleshoot hard errors, you may need to power cycle,
repair, or replace the unit