Chapter 5 Troubleshooting
Autoloader Troubleshooting
Quantum SuperLoader 3A Series User’s Guide
69
AD
Mail Slot Solenoid Error
• Insert a cartridge into the autoloader via the mailslot.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
AE
Unknown Servo Error
• Run the
Loader—Health Check
test.
• If the previous step fails, contact customer support.
AF
Error Log Information Event
• No action required.
B0–BF
Error Events related to the
picker not rotating or
translating properly
• Run the
Loader—Health Check
test.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
C0
Unknown Motor Error
• Run the
Loader—Health Check
test.
• Power cycle the autoloader.
• If all previous steps fail, contact customer support.
D0
Magazine Solenoid Bad
• Check the
Task ID
in the
Hard Error
log to determine if
the problem is the right or the left magazine.
• Remove and reinsert the magazine. Verify that the
magazine slides freely, and clicks and locks into
place.
• Power cycle the autoloader.
• Try a different magazine.
• If all previous steps fail, contact customer support.
D1
Magazine Present Sensor Bad
• Check the
Task ID
in the
Hard Error
log to determine if
the problem is the right or the left magazine.
• Remove and reinsert the magazine.
• Power cycle the autoloader.
• Make sure that the sensor is not blocked by debris.
• If all previous steps fail, contact customer support.
Error
Description
Suggested Actions