Chapter 5 Troubleshooting
Before Contacting Customer Support
Quantum SuperLoader 3A Series User’s Guide
55
The front LCD provides some troubleshooting capabilities, but is limited.
On-board Remote Management provides more detailed information
about the present state of the autoloader and past performance, and is
more helpful for troubleshooting errors.
General troubleshooting information is shown in
table 8
and describes
the probable cause and suggested action for problems that you may
encounter.
For more detailed troubleshooting information, see
Autoloader
Troubleshooting
.
.
Table 8 Probable Cause and
Possible Solutions
Warning:
The SuperLoader 3A Series is not intended for customer
servicing. If you do service the unit yourself, the power
cable must be removed from the unit and the electrical
outlet before removing the cover. Failure to do so may
cause severe bodily injury or damage to the equipment.
Problem
Suggested Action
The front panel does not display information.
The connection to the LCD has failed.
• Use On-board Remote Management to troubleshoot
error.
The user starts a code update from the front
panel without inserting a tape.
• Power cycle the unit.
The autoloader does not respond from the
front panel.
Bug checks display immediately after loading
a new version of firmware.
The firmware is corrupted.
• Reload the firmware.
The autoloader is operating slowly.
The autoloader is incorrectly configured for the
operating system
• Go to
www.quantum.com
for compatibility
requirements.