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Chapter 5 Troubleshooting
Autoloader Troubleshooting
Quantum SuperLoader 3A Series User’s Guide
66
3F
Unload Error
• Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer
support.
49
Offline • No
action
required.
4A
Door Locked
• No action required.
4B
Open Front
• Install the magazine or magazine blank.
• Replace the magazine or magazine blank (try a
second one if possible).
• If all previous steps fail, contact customer support.
4C
Over Temp
• Verify that the temperature of the autoloader inlet air
is within specifications.
• Clear debris from any opening of the autoloader,
both in front and in the back.
• Verify that both fans are working. If fans are bad,
contact customer support.
60–69
Internal communications
events
• Power cycle.
• If the previous step fails, contact customer support.
A0–A4
Picker Servo Errors
• Run the
Loader–Health Check
test.
• If repeated events display in the
Hard Error
log,
power cycle the autoloader. Repeat test after power
cycle.
• If all previous steps fail, contact customer support.
Error
Description
Suggested Actions